In viewing the Internet site, in the “About Novel Remodeling” section, it makes reference to “the idea of quality cannot be compromised” and “adding value work”. Well it definitely didn’t apply to how my property was left after dishing out over $28k for the work that was done. Much to my demise, and when I saw the artificial turf being installed and saw the huge gap between the level it was placed in comparison to the pavers that were installed, should have made me put a halt to the work and DEMAND that it be done correctly. I iterated that it should have been at the height of the pavers, but John and his partner insisted this was fine and how it was supposed to be. The gap up to 3 inches between the pavers/turf is atrocious and the pavers began shifting not too long after the work was completed. In addition, where the wood chips were put, is now full of weeds.
Not even a protective barrier was placed to avoid this. The whole point was to cover the ground to keep anything, such as weeds, from growing in that area again! In late September, 2016, after I contacted Novel, just shy of 2 years that the work had been completed to mention my concerns of pavers loosening on my walkway, but more importantly that the driveway was no longer level, someone was sent to fix the walkway pavers. It was quite obvious that they were instructed to “patch up” where they had come undone. When I asked the worker when he was to begin the driveway, he said that he was only instructed to do the walkway. I was in disbelief. My original complaint was mostly for the driveway as the main concern! This company doesn't believe in quality of work and they are a "remodeling" company, which should have been the key for me to look elsewhere. What I had done, was pavers/synthetic grass and they are NOT good in this area. The work left behind was absolutely pathetic. John and his partner use their charm to sway customers. Don't do business with them at all costs. You'll regret it later!!
NovelRemodeling.com Reviews
In viewing the Internet site, in the “About Novel Remodeling” section, it makes reference to “the idea of quality cannot be compromised” and “adding value work”. Well it definitely didn’t apply to how my property was left after dishing out over $28k for the work that was done. Much to my demise, and when I saw the artificial turf being installed and saw the huge gap between the level it was placed in comparison to the pavers that were installed, should have made me put a halt to the work and DEMAND that it be done correctly. I iterated that it should have been at the height of the pavers, but John and his partner insisted this was fine and how it was supposed to be. The gap up to 3 inches between the pavers/turf is atrocious and the pavers began shifting not too long after the work was completed. In addition, where the wood chips were put, is now full of weeds.
Not even a protective barrier was placed to avoid this. The whole point was to cover the ground to keep anything, such as weeds, from growing in that area again! In late September, 2016, after I contacted Novel, just shy of 2 years that the work had been completed to mention my concerns of pavers loosening on my walkway, but more importantly that the driveway was no longer level, someone was sent to fix the walkway pavers. It was quite obvious that they were instructed to “patch up” where they had come undone. When I asked the worker when he was to begin the driveway, he said that he was only instructed to do the walkway. I was in disbelief. My original complaint was mostly for the driveway as the main concern! This company doesn't believe in quality of work and they are a "remodeling" company, which should have been the key for me to look elsewhere. What I had done, was pavers/synthetic grass and they are NOT good in this area. The work left behind was absolutely pathetic. John and his partner use their charm to sway customers. Don't do business with them at all costs. You'll regret it later!!