David K Fort Wayne... Level Contributor 10 posts 20 reviews 5 helpful votes
124. Re: Concerns over Norwegian Cruise lines. Apr 23, 2020, 4:57 PM Save
My wife and I paid for a cruise (about $6,300.00) for us, our son, daughter-in-law and grandson on the Norwegian Joy from April 25 to May 2, 2020. We had to make payment in full by late December 2019. When NCL cancelled the cruise in early April 2020, it prohibited my requesting a refund until April 13, 2020. I completed that online refund request on that date. I did get a “boiler plate” response to an online complaint to NCL’s Guest Relations area, but it did not address my complaint that the length of time to refund my money is not reasonable.
Ninety days to process an electronic credit to my credit card is simply not commercially reasonable. I suspect that NCL is delaying refunds to allow it to use my and other passengers' money for as long as it can. NCL has already had the use of my payment in full for almost four months. I also saw from SEC filings that NCL borrowed $1.55 BILLION very recently and several of its senior officers are selling NCL stock.
I simply want my full refund credited to my credit card which should take no longer than 10 business days from the date I was permitted to make that request, i.e., April 13, 2020 plus 10 business days is April 27, 2020. Any time beyond that should include interest.
I would not send any money to NCL at this time. Given the facts noted above, I think that there is reason to be concerned about NCL's commercial viability.
I am new to cruises and this was my 3rd cruise this past year with this cruise line!
I work hard for my money and look forward to my pleasure time!
The first 2 cruises with this cruise line were fine then came the nightmare this past november out of miami when they booked me in a balcony cabin that was not even located on there website with the proper legit photos in my opinion it was false advertising and this did not happen to me the other 2 times with them this past year this is why Iam so shocked with them!
I sent them many emails and called several times to get a refund or simply put me on a future voyage in the cabin I was promised also the general manager on board the sky ship told me if they had that cabin available he would put me in it right away however they were sold out and told me not to not worry this would be resolved to my satisfaction and that never happened at all !
Iam a Christian man and I dont make up stories or lie !The cabin is very important to me on a vaction !If you are new to cruising be sure to know exactly what you are getting for sure before you book it and get it with a guarantee in writing with a photo by the cruise line or travel agent you book through!
I would hate to see others go through this and I have suffered depression from this as I was really looking forward to this vacation! The cabins they advertise on that ship the sky are located on this site https://www.ncl.com/cruise-ship/sky/staterooms/balcony and I could not upload the cabin they put me in and then cabin was totally different in so many ways ! If I can upload it another way please let me know!
Norwegian Cruise Line Holdings Ltd. Reviews
David K Fort Wayne... Level Contributor 10 posts 20 reviews 5 helpful votes
124. Re: Concerns over Norwegian Cruise lines. Apr 23, 2020, 4:57 PM Save
My wife and I paid for a cruise (about $6,300.00) for us, our son, daughter-in-law and grandson on the Norwegian Joy from April 25 to May 2, 2020. We had to make payment in full by late December 2019. When NCL cancelled the cruise in early April 2020, it prohibited my requesting a refund until April 13, 2020. I completed that online refund request on that date. I did get a “boiler plate” response to an online complaint to NCL’s Guest Relations area, but it did not address my complaint that the length of time to refund my money is not reasonable.
Ninety days to process an electronic credit to my credit card is simply not commercially reasonable. I suspect that NCL is delaying refunds to allow it to use my and other passengers' money for as long as it can. NCL has already had the use of my payment in full for almost four months. I also saw from SEC filings that NCL borrowed $1.55 BILLION very recently and several of its senior officers are selling NCL stock.
I simply want my full refund credited to my credit card which should take no longer than 10 business days from the date I was permitted to make that request, i.e., April 13, 2020 plus 10 business days is April 27, 2020. Any time beyond that should include interest.
I would not send any money to NCL at this time. Given the facts noted above, I think that there is reason to be concerned about NCL's commercial viability.
I am new to cruises and this was my 3rd cruise this past year with this cruise line!
I work hard for my money and look forward to my pleasure time!
The first 2 cruises with this cruise line were fine then came the nightmare this past november out of miami when they booked me in a balcony cabin that was not even located on there website with the proper legit photos in my opinion it was false advertising and this did not happen to me the other 2 times with them this past year this is why Iam so shocked with them!
I sent them many emails and called several times to get a refund or simply put me on a future voyage in the cabin I was promised also the general manager on board the sky ship told me if they had that cabin available he would put me in it right away however they were sold out and told me not to not worry this would be resolved to my satisfaction and that never happened at all !
Iam a Christian man and I dont make up stories or lie !The cabin is very important to me on a vaction !If you are new to cruising be sure to know exactly what you are getting for sure before you book it and get it with a guarantee in writing with a photo by the cruise line or travel agent you book through!
I would hate to see others go through this and I have suffered depression from this as I was really looking forward to this vacation! The cabins they advertise on that ship the sky are located on this site https://www.ncl.com/cruise-ship/sky/staterooms/balcony and I could not upload the cabin they put me in and then cabin was totally different in so many ways ! If I can upload it another way please let me know!