I purchased a used class A diesel pusher from North Trail RV some years ago and while I do like the coach and have enjoyed its use with limited issues, I was taken advantage of emotionally and monitarily. The salesman presented himself as a down to earth good guy with only my interset and happiness as the factors for a good sale. This turned out not to be the case. He was either truly not what he presented as or the dealership was taking advantage of both of us. My problems began after the deal was made and ended in the service department where I was ripped off by experts.
During the deal making phase, the salesman went over the RV with me top to bottom and noted all concerns I had. Some of the issues were considered as is, some considered diffenitely fixable and of coarse some were Ill (salesman) do everything I can for you to have this fixed. The last group of issues of coarse never got fixed, but I was assured the service department would work with me to adress them since now I was part of the family (note to self-dont fall for this again). The diffenitly fixable items were only about half done but I was told and it was documented that the were all done. The only issues that I know for sure were as promised were the as is items.
At the end of the dealing phase and after making a comitment on my end, I was called by the salesman who was happy to report all items had been adressed and the coach was ready for pickup. But you now know from info above that was not true. He went over with me the details of coming in the next day for final purchase. Later that same day he called me back and said when he was getting the paperwork ready with his boss he was advised he had promised a repair that was not authorized. He said he was going to have to pay for it out of his pocket and asked if I would please at least pay for half of it to help him out. I unfortunately agreed. At the final purchase meeting the finacial guy worked me over on the down payment and got me to put down more than we had originally agreed to. Bottom line to the purchase was they had me hooked and invested in the deal and were able to take advantage of the situation.
Once the papers were signed and money exchanged I was now the owner of the coach, basically the black sheep of the family and ready for the service department rip off. An appointment was set up for me by the salesman to bring the coach in and have some of the as is items repaired and a service done. I discovered later from another mechanic that many of the service items were never done. hard to do the service when key bolts are rusted on from never being removed. I had to bring the coach in several times to be ripped off. The first time I was given an early morning appointment and waited till late afternoon to be told they would not be able to work on my coach at all. The next time they broke a vent cover and refused to fix it stating they didnt think they did it. The last trip to them I was told up front what repairs would cost and then was charged hundreds of dollars more.
The ordeal at that point had become more than aggravating it was embarrasing. I got taken many times and should have known better, but thats what happens when you really want something and a dealership knows it and how to work you over.
Terrible experience. BEWARE OF NEWMAR AND NORTH TRAIL SERVICE DEPARTMENT. My new 2015 has been in for a total of 3 mos. for repairs during the past 12 mos. This RV is a lemon.
This is our 10 RV and this one has had more problems then putting the last 10 together. I have also needed to bring it back for items that they were suppose to fixed the first, second and third time. They are not skilled in doing the repairs. The sat. dish never worked and they have looked at it, fixed it over 6-7 times. Still not working. Been there now for 3 weeks and most of items have NOT been fixed. I have last 3 mos. of enjoyment never mind the time to drop off and pick it up and the monthly cost. Purchase a tent you will have a lot more fun then I am.
Very disappointed and spent 300K. Don't buy new, I am sorry I did.
#4095 2001 Mountain Aire ..Was a great deal 50,000 out the door. After a week of looking around , i got my family together and headed up to North Trail to take a test ride. On the way I called a friend that works there to ask him about the rv and I didn't get an answer.....while taking the test ride the trans would chatter in 1st gear..then shift into 2nd and the chatter would stop and the rest of the gears where ok .....well I've been a gear head my whole life...the sales men ..all of them that where working that day and one of the service managers assured me..over and over the trans is just fine...Well I told them NO DEAL ..I don't care what any of you *** MONKEYS say ...do any of you own a class a diesel pusher NO NONE OF YOU ...on my way home my friend who did'nt answer before called and I explained what went on ..he asked was it stock #4095 yes how did you know? EVERYONE KNOWS THAT IT HAS A BAD TRANS...everyone yes ...sales and service .....I am never going back ...
North Trail RV Center Reviews
I purchased a used class A diesel pusher from North Trail RV some years ago and while I do like the coach and have enjoyed its use with limited issues, I was taken advantage of emotionally and monitarily. The salesman presented himself as a down to earth good guy with only my interset and happiness as the factors for a good sale. This turned out not to be the case. He was either truly not what he presented as or the dealership was taking advantage of both of us. My problems began after the deal was made and ended in the service department where I was ripped off by experts.
During the deal making phase, the salesman went over the RV with me top to bottom and noted all concerns I had. Some of the issues were considered as is, some considered diffenitely fixable and of coarse some were Ill (salesman) do everything I can for you to have this fixed. The last group of issues of coarse never got fixed, but I was assured the service department would work with me to adress them since now I was part of the family (note to self-dont fall for this again). The diffenitly fixable items were only about half done but I was told and it was documented that the were all done. The only issues that I know for sure were as promised were the as is items.
At the end of the dealing phase and after making a comitment on my end, I was called by the salesman who was happy to report all items had been adressed and the coach was ready for pickup. But you now know from info above that was not true. He went over with me the details of coming in the next day for final purchase. Later that same day he called me back and said when he was getting the paperwork ready with his boss he was advised he had promised a repair that was not authorized. He said he was going to have to pay for it out of his pocket and asked if I would please at least pay for half of it to help him out. I unfortunately agreed. At the final purchase meeting the finacial guy worked me over on the down payment and got me to put down more than we had originally agreed to. Bottom line to the purchase was they had me hooked and invested in the deal and were able to take advantage of the situation.
Once the papers were signed and money exchanged I was now the owner of the coach, basically the black sheep of the family and ready for the service department rip off. An appointment was set up for me by the salesman to bring the coach in and have some of the as is items repaired and a service done. I discovered later from another mechanic that many of the service items were never done. hard to do the service when key bolts are rusted on from never being removed. I had to bring the coach in several times to be ripped off. The first time I was given an early morning appointment and waited till late afternoon to be told they would not be able to work on my coach at all. The next time they broke a vent cover and refused to fix it stating they didnt think they did it. The last trip to them I was told up front what repairs would cost and then was charged hundreds of dollars more.
The ordeal at that point had become more than aggravating it was embarrasing. I got taken many times and should have known better, but thats what happens when you really want something and a dealership knows it and how to work you over.
Terrible experience. BEWARE OF NEWMAR AND NORTH TRAIL SERVICE DEPARTMENT. My new 2015 has been in for a total of 3 mos. for repairs during the past 12 mos. This RV is a lemon.
This is our 10 RV and this one has had more problems then putting the last 10 together. I have also needed to bring it back for items that they were suppose to fixed the first, second and third time. They are not skilled in doing the repairs. The sat. dish never worked and they have looked at it, fixed it over 6-7 times. Still not working. Been there now for 3 weeks and most of items have NOT been fixed. I have last 3 mos. of enjoyment never mind the time to drop off and pick it up and the monthly cost. Purchase a tent you will have a lot more fun then I am.
Very disappointed and spent 300K. Don't buy new, I am sorry I did.
Agreed to purchase motor home contingent on financing.
Placed $5000 deposit on motor home
Financing was turned down by their lender and mine.
Refused to refund $5000 deposit, forged documents.
Corporate bullies perfected!
#4095 2001 Mountain Aire ..Was a great deal 50,000 out the door. After a week of looking around , i got my family together and headed up to North Trail to take a test ride. On the way I called a friend that works there to ask him about the rv and I didn't get an answer.....while taking the test ride the trans would chatter in 1st gear..then shift into 2nd and the chatter would stop and the rest of the gears where ok .....well I've been a gear head my whole life...the sales men ..all of them that where working that day and one of the service managers assured me..over and over the trans is just fine...Well I told them NO DEAL ..I don't care what any of you *** MONKEYS say ...do any of you own a class a diesel pusher NO NONE OF YOU ...on my way home my friend who did'nt answer before called and I explained what went on ..he asked was it stock #4095 yes how did you know? EVERYONE KNOWS THAT IT HAS A BAD TRANS...everyone yes ...sales and service .....I am never going back ...