My son purchased a truck from this dealer and I am the father who is on the loan for this truck so I have a say in this matter. The ad that the dealer had for this truck did not say how many miles was on the vehicle. I called the dealer and asked him how many miles was on the truck which he said 150,000 miles. My son test drove the truck which he did not pay attention to the mileage. We liked the truck and told the bank the truck had 150,000 miles on it to see if the loan value was worth the truck. We bought the truck and when my son was driving home he called me stating there’s 205,000 miles on the truck. I called the dealer back immediately and he stated the motor was changed then he called me back then said the motor was repaired. I told him to prove it because I would of never purchased this truck with 205,000 miles. He talked to me and my wife and screamed at both of us stating bring the truck back by 10am the next and get your money back I have 17 people that wants this truck. My son really likes this truck and doesn’t want to take it back. He totally lied to us and this is fraud. He cannot prove that the motor was replaced or rebuilt. So now We have a truck that is not worth the bank loan plus we have no idea how long the truck is going to last. I talked to the bank plus I’m planning on taking other avenues on this matter. I wish I could get a lawyer on this matter this is fraud. I recommend no purchase a vehicle off of this dealer. He lied just to make a buck.
My boyfriend, Aaron, purchased a vehicle from North Hills Auto Mall last week, August 8th, 2017. It was sold as is without a warranty so we purchased one of our own for power train and emissions just for extra precaution. The dealer told us it was inspected and in good running condition and would sell it to us at the price of $9999 because he just got it the day before and had not detailed it yet. He also said that he would raise the price of it by $3000 after he had detailed it so we figured we were getting a good deal since a detail is only around $100. I had to leave before he drove it off the lot as I had to work. On his way home from the dealership the back brake line blew. The next day,
August 9th, I called the dealership and told them the issue and they told me that I could bring it in on August 10th. I brought the truck up to the lot and asked if we could return it, the dealer refused. He said this isn't Walmart, you can't just return a vehicle here, the deal is done. He agreed to fix the brake line and inspect the vehicle free of charge and said it would be ready the following day. August 14th, Monday, the dealer calls and tells me the truck is ready. Aaron and I go to pick up the truck. The dealer has no paperwork from the mechanics to give to us. August 15th, Tuesday, I call first thing in the morning to set up an appointment to get the truck inspected by a reputable
mechanic. The appointment was made for Thursday, August 17th, at their earliest convenience. That same day, I drove locally for groceries and gas and put the emergency brake on when I returned home. August 16th, Wednesday, I could not fully disengage the parking brake. I called the automotive shop to help, they were unable to assist at the moment so I just asked locals to help at that point. I got the parking brake disengaged with the assistance of a good samaritan. The automotive shop called me back and said to bring the truck in that day, I told them I could see something hanging and it didn't look right. I get to the automotive shop and the mechanic says at
first glance the truck looks good. He then looks under the truck and tells me that the brake line is not supposed to have any slack like the one on the truck did. He also told me that there was rust damage to the frame of the vehicle as well as the bed and bed supports. He said he would get it in the air that day and let me know exactly what all was wrong with it and if it could legally pass inspection. August 17th, Thursday, the bad news is delivered to me from the auto mechanic. He told me the truck would not pass pa state inspection. He said the left rear frame rail had rust damage through the bottom side in front of the leaf spring plate. The right rear frame had a large hole rusted at and
under the right leaf spring plate, also on the inside at the same area and above the plate (this would not pass). The ends of 3 bed supports were rusted off and one not attached. The wheel support rods were not attached. The right rear park brake cable was inoperative and needs replaced for proper park brake operation. The left rear park brake pivot was frozen in place and will not operate, the park brake system does not operate at all (will not pass inspection). I was also informed that the vehicle wasn't even driven 700 miles after the inspection in March 2017 and that there was no way these damages could have occurred within that time, these were prolonged problems that
weren't addressed and overlooked. At this time the mechanic told me he took photos and would give me the completed list of issues the following day since he still had things to add. I called the dealer and asked what they would do about this, he said he would talk to his boss and call me back. 2 hours pass and I call again. The dealer said he would not repair anything as it was sold as is and that he was not responsible for making sure he sold us a vehicle that was safe or passable under pa inspection. We purchased this vehicle in good will and good faith and are now paying for a vehicle that is rendered unsafe.
The sales persons Jay & others were fine and helpful. Joe, the owner, is impossible. We purchased a car on Saturday, basically ok. However, I still had a few questions, such as the CARFAX report, asked for a copy while signing documents. - Joe sidestepped me, by stating let's get this done first.
Nevertheless, a call was placed on Monday because I wanted to have one specifically. I expressed my concerns about not having a copy of the one and had to pay to get one; also, I also asked Joe about finding he penciled in "AS IS" on top of the paperwork. He said that is what the warranty is about - well, not 100% happy with that notation because the car was never addressed or listed "AS IS" and furthermore I would never purchased it under those type of conditions.
More importantly, I then found a discrepancy regarding the ownership. The car was listed and advertised as "one-owner" discovered it has "two owner's" - listed on the CARFAX report. Well, of course when I mentioned all this he was not too pleased, then stated he was with a customer, and he would call back. It has been 24 hours as of 2:17 p.m. on Monday, May 22 and he has yet called back. Also, called all three of the numbers listed for the dealership and not "once" has he or anyone returned the call. The phone trips over with this message "All of our salespeople are with other customers, and we will return the call in 3 three minutes.... Which has never happened? Unfortunately, I feel that since we have paid in "cash" - Northhills Auto, is finished with you. Well, that is not any way of doing business, and I am not a happy consumer with this treatment.
I wish I had read the previous reviews. - Finally, I reached Joe, he said he was off yesterday - somneone could have relayed that information. Nevertheless, when I stated what was on the CARFAX report he denied it. I said that I was coming in on Saturday for additional paper work, told me not to come and he threaten to call the police. Then he hung up on me. I have NEVER been treated so badly in my life. This is definitely not a place of reputable business. - Joe, does not know how to treat people especially after getting your money - BUYERS BEWARE!
On May 27, 2016: I purchased a 2003 Buick Century from North Hills Auto Mall. Car was represented as being in sound running condition with new inspection and emission stickers furnished by Vince’s Automotive Services, Inc. per the station id number written on the stickers. August 11, 2016: after only having driven the car 1,032 miles, required $1,763.59 worth of work on the motor. North Hills Auto Mall presented a warranty at the time of purchase by Cars Protection Plus as “covering parts and labor” for approved work (power train). Cars Protection Plus only covered $560.79 of the $1,763.59. January 9, 2017: $352.01 required to address residual motor issues. February 15, 2017: after taking car in for state inspection, $1,052.92 worth of work is required to pass inspection. Car is taken out of service due to safety concerns. February 24, 2017: after reaching out to North Hills Auto Mall, the GM Jay, offers to complete the work required for inspection, WITHOUT SEEING THE CAR, to do the work for an even $400.00. After selling a car with questionable inspection stickers, misrepresenting the car, and the warranty, they’re offer is to CHARGE THE CUSTOMER to fix existing issues in order to hide their fraudulent business practices. This same tactic has been used with other North Hills Auto Mall Customers. **All claims in this report are documented and verifiable. ** PA State Police were notified and Consumer Complaint filed with Attorney General’s office. Will notify of any updates.
Fished me out of $400 deposit by having me sign a receipt as he kept us focused in a conversation about the vehicle. Receipt read "Non-refundable deposit will hold vehicle for 7 days." (Mind you this was 2 days after I made the deposit). Found a better vehicle somewhere else and called saying I wanted to pick up my deposit. He had said okay and never mentioned it wasn't refundable over the phone with me until we got to the location where he immediately mentioned the non-refundability and then attempted to get me into buying his vehicles again. I will not be recommending this place of business to anyone. It is slimey and deceiving. I have never heard of a place that would not refund your deposit before the 7 days is up.
Day 2: car breaks down on the road, I miss an entire day of work. Turns out the alternator was broken and had to get that fixed. Thankfully they did actually fix that.
Day after I got the car back: Check engine light comes on (note: it didn't come on when I did the test drive so either they tried to hide it, or maybe they messed something up when trying to fix the alternator). Turns out there was a P1457 error for the EVAP system
1 Week later: flat tire. It wasn't due to anything I've done. I noticed when filling up the tire with air that there was some type of liquid seeping out the tires where the hole is. Asked my friend about it and he said it was this cheap tire patching liquid called "fix a flat"
1Month later: Car breaks down on the road again. Turns out the battery was leaking and I had to get it replaced
1 week later: I finally take it to a repair shop to see if i can get the EVAP system fixed as well as see if there is anything else wrong with the car. Found out that the rear strut was also leaking and the tires were dry rotted and I had 1 month to get it inspected and it would be around $1500 in repairs, I asked them if it was covered under the warrenty North Hills offered and they said no and they referred me to their friend who is an expert on car warrenties. I called him and he told me that the warrenty company that I had was one of the worst warranty places ever and that they never pay any money and that I was basically screwed.
Next: I called North hills back up and told them about the situation, he told me that he'll "Take care of it for me". This lead me to believe that they'd be willing to fix it for free. So I drop my car off at the place to get it fixed.
Next day: I get a call saying they need ABOUT $500 in order to buy the car parts they need to fix it and that i should stop by tomorrow. I was somewhat okay with paying for the parts so long as they'd to the labor so I was okay with that.
Next day: I stop by to deliver the money, I asked him how much it was and he said 500. I found it a little fishy that all the car parts totaled to exactly 500 so I asked for a receipt. That when he replied with "Oh you don't need a receipt", My suspicions then shot through the roof. He told me if I wanted a receipt that I'd have to wait a while, so I did. I go back into the office and they just take out some piece of paper and write 500 on it and said "here's the receipt". So I'm just like, where are the totals for all the car parts that need to be ordered? Turns out that the car parts were already ordered and some already arrived so they actually didn't need my money to order the parts. The 500 was for a deductible and they were going to bill me an even greater amount for the repairs.
Those were the facts, now here's my opinion. These people are shady, slick, liars that will do anything to get your money. They have no shame. Stay far far far away from them. Tell all your friends who are interested in going there to not think twice about it.
North Hills Auto Mall Reviews
My son purchased a truck from this dealer and I am the father who is on the loan for this truck so I have a say in this matter. The ad that the dealer had for this truck did not say how many miles was on the vehicle. I called the dealer and asked him how many miles was on the truck which he said 150,000 miles. My son test drove the truck which he did not pay attention to the mileage. We liked the truck and told the bank the truck had 150,000 miles on it to see if the loan value was worth the truck. We bought the truck and when my son was driving home he called me stating there’s 205,000 miles on the truck. I called the dealer back immediately and he stated the motor was changed then he called me back then said the motor was repaired. I told him to prove it because I would of never purchased this truck with 205,000 miles. He talked to me and my wife and screamed at both of us stating bring the truck back by 10am the next and get your money back I have 17 people that wants this truck. My son really likes this truck and doesn’t want to take it back. He totally lied to us and this is fraud. He cannot prove that the motor was replaced or rebuilt. So now We have a truck that is not worth the bank loan plus we have no idea how long the truck is going to last. I talked to the bank plus I’m planning on taking other avenues on this matter. I wish I could get a lawyer on this matter this is fraud. I recommend no purchase a vehicle off of this dealer. He lied just to make a buck.
My boyfriend, Aaron, purchased a vehicle from North Hills Auto Mall last week, August 8th, 2017. It was sold as is without a warranty so we purchased one of our own for power train and emissions just for extra precaution. The dealer told us it was inspected and in good running condition and would sell it to us at the price of $9999 because he just got it the day before and had not detailed it yet. He also said that he would raise the price of it by $3000 after he had detailed it so we figured we were getting a good deal since a detail is only around $100. I had to leave before he drove it off the lot as I had to work. On his way home from the dealership the back brake line blew. The next day,
August 9th, I called the dealership and told them the issue and they told me that I could bring it in on August 10th. I brought the truck up to the lot and asked if we could return it, the dealer refused. He said this isn't Walmart, you can't just return a vehicle here, the deal is done. He agreed to fix the brake line and inspect the vehicle free of charge and said it would be ready the following day. August 14th, Monday, the dealer calls and tells me the truck is ready. Aaron and I go to pick up the truck. The dealer has no paperwork from the mechanics to give to us. August 15th, Tuesday, I call first thing in the morning to set up an appointment to get the truck inspected by a reputable
mechanic. The appointment was made for Thursday, August 17th, at their earliest convenience. That same day, I drove locally for groceries and gas and put the emergency brake on when I returned home. August 16th, Wednesday, I could not fully disengage the parking brake. I called the automotive shop to help, they were unable to assist at the moment so I just asked locals to help at that point. I got the parking brake disengaged with the assistance of a good samaritan. The automotive shop called me back and said to bring the truck in that day, I told them I could see something hanging and it didn't look right. I get to the automotive shop and the mechanic says at
first glance the truck looks good. He then looks under the truck and tells me that the brake line is not supposed to have any slack like the one on the truck did. He also told me that there was rust damage to the frame of the vehicle as well as the bed and bed supports. He said he would get it in the air that day and let me know exactly what all was wrong with it and if it could legally pass inspection. August 17th, Thursday, the bad news is delivered to me from the auto mechanic. He told me the truck would not pass pa state inspection. He said the left rear frame rail had rust damage through the bottom side in front of the leaf spring plate. The right rear frame had a large hole rusted at and
under the right leaf spring plate, also on the inside at the same area and above the plate (this would not pass). The ends of 3 bed supports were rusted off and one not attached. The wheel support rods were not attached. The right rear park brake cable was inoperative and needs replaced for proper park brake operation. The left rear park brake pivot was frozen in place and will not operate, the park brake system does not operate at all (will not pass inspection). I was also informed that the vehicle wasn't even driven 700 miles after the inspection in March 2017 and that there was no way these damages could have occurred within that time, these were prolonged problems that
weren't addressed and overlooked. At this time the mechanic told me he took photos and would give me the completed list of issues the following day since he still had things to add. I called the dealer and asked what they would do about this, he said he would talk to his boss and call me back. 2 hours pass and I call again. The dealer said he would not repair anything as it was sold as is and that he was not responsible for making sure he sold us a vehicle that was safe or passable under pa inspection. We purchased this vehicle in good will and good faith and are now paying for a vehicle that is rendered unsafe.
The sales persons Jay & others were fine and helpful. Joe, the owner, is impossible. We purchased a car on Saturday, basically ok. However, I still had a few questions, such as the CARFAX report, asked for a copy while signing documents. - Joe sidestepped me, by stating let's get this done first.
Nevertheless, a call was placed on Monday because I wanted to have one specifically. I expressed my concerns about not having a copy of the one and had to pay to get one; also, I also asked Joe about finding he penciled in "AS IS" on top of the paperwork. He said that is what the warranty is about - well, not 100% happy with that notation because the car was never addressed or listed "AS IS" and furthermore I would never purchased it under those type of conditions.
More importantly, I then found a discrepancy regarding the ownership. The car was listed and advertised as "one-owner" discovered it has "two owner's" - listed on the CARFAX report. Well, of course when I mentioned all this he was not too pleased, then stated he was with a customer, and he would call back. It has been 24 hours as of 2:17 p.m. on Monday, May 22 and he has yet called back. Also, called all three of the numbers listed for the dealership and not "once" has he or anyone returned the call. The phone trips over with this message "All of our salespeople are with other customers, and we will return the call in 3 three minutes.... Which has never happened? Unfortunately, I feel that since we have paid in "cash" - Northhills Auto, is finished with you. Well, that is not any way of doing business, and I am not a happy consumer with this treatment.
I wish I had read the previous reviews. - Finally, I reached Joe, he said he was off yesterday - somneone could have relayed that information. Nevertheless, when I stated what was on the CARFAX report he denied it. I said that I was coming in on Saturday for additional paper work, told me not to come and he threaten to call the police. Then he hung up on me. I have NEVER been treated so badly in my life. This is definitely not a place of reputable business. - Joe, does not know how to treat people especially after getting your money - BUYERS BEWARE!
On May 27, 2016: I purchased a 2003 Buick Century from North Hills Auto Mall. Car was represented as being in sound running condition with new inspection and emission stickers furnished by Vince’s Automotive Services, Inc. per the station id number written on the stickers. August 11, 2016: after only having driven the car 1,032 miles, required $1,763.59 worth of work on the motor. North Hills Auto Mall presented a warranty at the time of purchase by Cars Protection Plus as “covering parts and labor” for approved work (power train). Cars Protection Plus only covered $560.79 of the $1,763.59. January 9, 2017: $352.01 required to address residual motor issues. February 15, 2017: after taking car in for state inspection, $1,052.92 worth of work is required to pass inspection. Car is taken out of service due to safety concerns. February 24, 2017: after reaching out to North Hills Auto Mall, the GM Jay, offers to complete the work required for inspection, WITHOUT SEEING THE CAR, to do the work for an even $400.00. After selling a car with questionable inspection stickers, misrepresenting the car, and the warranty, they’re offer is to CHARGE THE CUSTOMER to fix existing issues in order to hide their fraudulent business practices. This same tactic has been used with other North Hills Auto Mall Customers. **All claims in this report are documented and verifiable. ** PA State Police were notified and Consumer Complaint filed with Attorney General’s office. Will notify of any updates.
Fished me out of $400 deposit by having me sign a receipt as he kept us focused in a conversation about the vehicle. Receipt read "Non-refundable deposit will hold vehicle for 7 days." (Mind you this was 2 days after I made the deposit). Found a better vehicle somewhere else and called saying I wanted to pick up my deposit. He had said okay and never mentioned it wasn't refundable over the phone with me until we got to the location where he immediately mentioned the non-refundability and then attempted to get me into buying his vehicles again. I will not be recommending this place of business to anyone. It is slimey and deceiving. I have never heard of a place that would not refund your deposit before the 7 days is up.
I'm just going to lay out the facts,
Day 1: The car they sold me ran just fine.
Day 2: car breaks down on the road, I miss an entire day of work. Turns out the alternator was broken and had to get that fixed. Thankfully they did actually fix that.
Day after I got the car back: Check engine light comes on (note: it didn't come on when I did the test drive so either they tried to hide it, or maybe they messed something up when trying to fix the alternator). Turns out there was a P1457 error for the EVAP system
1 Week later: flat tire. It wasn't due to anything I've done. I noticed when filling up the tire with air that there was some type of liquid seeping out the tires where the hole is. Asked my friend about it and he said it was this cheap tire patching liquid called "fix a flat"
1Month later: Car breaks down on the road again. Turns out the battery was leaking and I had to get it replaced
1 week later: I finally take it to a repair shop to see if i can get the EVAP system fixed as well as see if there is anything else wrong with the car. Found out that the rear strut was also leaking and the tires were dry rotted and I had 1 month to get it inspected and it would be around $1500 in repairs, I asked them if it was covered under the warrenty North Hills offered and they said no and they referred me to their friend who is an expert on car warrenties. I called him and he told me that the warrenty company that I had was one of the worst warranty places ever and that they never pay any money and that I was basically screwed.
Next: I called North hills back up and told them about the situation, he told me that he'll "Take care of it for me". This lead me to believe that they'd be willing to fix it for free. So I drop my car off at the place to get it fixed.
Next day: I get a call saying they need ABOUT $500 in order to buy the car parts they need to fix it and that i should stop by tomorrow. I was somewhat okay with paying for the parts so long as they'd to the labor so I was okay with that.
Next day: I stop by to deliver the money, I asked him how much it was and he said 500. I found it a little fishy that all the car parts totaled to exactly 500 so I asked for a receipt. That when he replied with "Oh you don't need a receipt", My suspicions then shot through the roof. He told me if I wanted a receipt that I'd have to wait a while, so I did. I go back into the office and they just take out some piece of paper and write 500 on it and said "here's the receipt". So I'm just like, where are the totals for all the car parts that need to be ordered? Turns out that the car parts were already ordered and some already arrived so they actually didn't need my money to order the parts. The 500 was for a deductible and they were going to bill me an even greater amount for the repairs.
Those were the facts, now here's my opinion. These people are shady, slick, liars that will do anything to get your money. They have no shame. Stay far far far away from them. Tell all your friends who are interested in going there to not think twice about it.