Not price adjusting is not fair to your customers who shop exclusively with you and online only. I made a huge online purchase only to have most of the items go on a serious clearance the next day. I called and spoke to an Associate, a Manager, and then someone in the Executive Office (who returned my call on behalf of Kathy Houser whom I had to call more than twice) to no avail.
Keep in mind that I still had a week to go before my items would arrive. I got stuck with paying the higher prices but trust me, it will never happen again. I have now come to the conclusion that I no longer wish to do business with Nordstrom’s or Nordstrom’s Rack and want to let everyone know of their bad business practices and their poor customer service.
Consider me now a disappointed long time customer who will no longer shop at Nordstrom’s or Nordstrom’s Rack. Shoppers be warned!
Since I was always followed around by the same girl, I stopped shopping at the Nordstrom Rack store located in Durham, North Carolina.
This is also when I decided to make my Nordstrom Rack purchases online and have spent an enormous amount of money with the chain. However, following the latest attempt to portray me as a lying, piece of trash thief while making a return (July 1, 2018), I have decided to cut my ties with NR, altogether including online. It will not happen. I will not willing subject myself to humiliation, degradation and disparaging treatment.
I attempted to return a pair of running shoes and while having the original receipt, original tags, as well as the gift card used to make the previous purchase, I was hassled at the cash register by an old white woman who did not know what she was doing. After repeatedly showing the woman the receipt and lying on the counter, I was still suspected of trying to return something that had been stolen. After all, black women do not run or work out. So, why would I have a pair of $40 Nike running pants in my possession? Perhaps for the same reason I had the latest (real) Louis Vuitton handbag on my shoulder, drove to the store in my 2015 BMW 528i, which had been parked in the driveway of my nice home located in Cary, a wealthy suburb of Raleigh. Yep. And, I didn't have to steal any of it. I used my own credit, credit score and wages to buy my fly stuff. However, public perception is that a black woman cannot possibly afford these things because most of us are unemployed, underemployed (retail workers), on public assistance and resort to buying fake designer goods in parking lots. This is a sad and sick commentary for black women who graduated from college, found careers, obtained master's degrees and found better careers because of their higher educational attainment. However, black women are still placed into one category...the lowest segment of society and treated as such on a daily basis. I can't even shop for groceries without becoming a suspect.
This treatment of black women has to stop and to make matters worse, Nordstrom Rack is using black men to racially attack and disparage black female customers in its stores. This way, the store thinks it can't be accused to racist practices when it comes to profiling black customers. Blacks cannot discriminate against blacks, right? Wrong, Nordstrom Rack and shame on you for thinking that black people are naive to your game.
I am making this appeal after learning that so many other black women (and black men) have experienced the same treatment while shopping at Nordstrom Rack stores. These folks, like myself, have taken to Instagram in order to tell their stories. Many have stated that what happened with Starbucks needs to happen with Nordstrom Rack and we will not stop until it does. NR needs to learn a lesson. NR needs to learn that in 2018, black people will call out racism at every turn; big thanks to social media.
If you are African American and have been racially profiled while shopping at the Nordstrom Rack at Southpoint, please reply to this post. I want to hear from you. The Durham store is being targeted for a boycott. Do the right thing!
Nordstrom Rack Reviews
Not price adjusting is not fair to your customers who shop exclusively with you and online only. I made a huge online purchase only to have most of the items go on a serious clearance the next day. I called and spoke to an Associate, a Manager, and then someone in the Executive Office (who returned my call on behalf of Kathy Houser whom I had to call more than twice) to no avail.
Keep in mind that I still had a week to go before my items would arrive. I got stuck with paying the higher prices but trust me, it will never happen again. I have now come to the conclusion that I no longer wish to do business with Nordstrom’s or Nordstrom’s Rack and want to let everyone know of their bad business practices and their poor customer service.
Consider me now a disappointed long time customer who will no longer shop at Nordstrom’s or Nordstrom’s Rack. Shoppers be warned!
Since I was always followed around by the same girl, I stopped shopping at the Nordstrom Rack store located in Durham, North Carolina.
This is also when I decided to make my Nordstrom Rack purchases online and have spent an enormous amount of money with the chain. However, following the latest attempt to portray me as a lying, piece of trash thief while making a return (July 1, 2018), I have decided to cut my ties with NR, altogether including online. It will not happen. I will not willing subject myself to humiliation, degradation and disparaging treatment.
I attempted to return a pair of running shoes and while having the original receipt, original tags, as well as the gift card used to make the previous purchase, I was hassled at the cash register by an old white woman who did not know what she was doing. After repeatedly showing the woman the receipt and lying on the counter, I was still suspected of trying to return something that had been stolen. After all, black women do not run or work out. So, why would I have a pair of $40 Nike running pants in my possession? Perhaps for the same reason I had the latest (real) Louis Vuitton handbag on my shoulder, drove to the store in my 2015 BMW 528i, which had been parked in the driveway of my nice home located in Cary, a wealthy suburb of Raleigh. Yep. And, I didn't have to steal any of it. I used my own credit, credit score and wages to buy my fly stuff. However, public perception is that a black woman cannot possibly afford these things because most of us are unemployed, underemployed (retail workers), on public assistance and resort to buying fake designer goods in parking lots. This is a sad and sick commentary for black women who graduated from college, found careers, obtained master's degrees and found better careers because of their higher educational attainment. However, black women are still placed into one category...the lowest segment of society and treated as such on a daily basis. I can't even shop for groceries without becoming a suspect.
This treatment of black women has to stop and to make matters worse, Nordstrom Rack is using black men to racially attack and disparage black female customers in its stores. This way, the store thinks it can't be accused to racist practices when it comes to profiling black customers. Blacks cannot discriminate against blacks, right? Wrong, Nordstrom Rack and shame on you for thinking that black people are naive to your game.
I am making this appeal after learning that so many other black women (and black men) have experienced the same treatment while shopping at Nordstrom Rack stores. These folks, like myself, have taken to Instagram in order to tell their stories. Many have stated that what happened with Starbucks needs to happen with Nordstrom Rack and we will not stop until it does. NR needs to learn a lesson. NR needs to learn that in 2018, black people will call out racism at every turn; big thanks to social media.
If you are African American and have been racially profiled while shopping at the Nordstrom Rack at Southpoint, please reply to this post. I want to hear from you. The Durham store is being targeted for a boycott. Do the right thing!