On 11/26/2019, I purchased a motorcycle fairing kit on NiceCycle.com.
On 12/5/2019, I was told in an email from Nice Cycle that I would receive the fairing "within 12 to 15 business days."
On 12/27/2019 when it was obvious that they had blown their deadline, I asked them to ship the fairing to me in Bolivia instead of my freight forwarder in the US since my shipping deadline would also be missed. This shouldn't have been a problem since their website says, "Shipping is always FREE on complete fairing set purchases, this applies to International orders as well, except shipping to Brazil or South Africa."
On 1/9/2020, I advised Nice Cycle that if they weren't able or willing to deliver the fairing by the end of January that I expect a full refund. They neglected to respond.
On 1/13/2020, I was told the fairing would be complete and ready to ship in one more day. (It wasn't shipped.)
On 1/23/2020, I asked them to please ship the item to my original address in the US since they claimed shipping to Bolivia was cost prohibitive for them. They didn't respond.
On 1/26/2020, I asked them once again to ship the fairing to me in the US. Again, they neglected to respond.
It's now been over two months since the time of purchase. It is my belief that they don't have the kit they sold me, so I've filed a dispute with PayPal. That's been open for a week now, and they haven't responded to that either.
Their phone number is never answered - any day of the week / any time of day. You get a recorded message when you call. You can leave a message, but nobody will ever call you back.
It's also worth noting that you can find the exact same fairings sold on nicecycle.com for 50% less on ebay being sold under the name "bliss-star."
Presently, Nice Cycle is trying to convince me to close my PayPal dispute (which would be stupid because once you do that you can never dispute that same transaction again so you lose your best recourse).
Nice Cycle on 1/30/2020: "We have been trying to reach you by phone and so far been unsuccessful. Regarding your query. The custom airbrush fairing kit has been boxed ready to ship for some weeks ( the only delay was trying find additional shipping options for you) . We can ship immediately however currently there is a Paypal dispute lodged. This would automatically credit you back the full $1800 in the following days. Therefore we need the paypal dispute resolved prior to shipping so we can release the product. Please advise."
My response: "That doesn't work for me. If I cancel the dispute, it cannot be reopened (if the fairing never shows up), and at this point in time, I have no confidence that the fairing exists / is ready to ship. If it was, you would have already shipped it to Sarasota when I asked you to five days ago and then again two days ago, right? That's only logical. I'd still like the fairing. If you want to ship it, I'll GLADLY cancel the dispute the second it arrives. And if you ship it and respond to PayPal that the item shipped, then no, they won't refund my money until they get a response from me. The ball's in your court as it has been for two months now. You've had my money for two months. I've got no fairing. Ship if you want to. That's up to you. I'm done begging."
Ultimately, several hours later, when I realized that this was just more of the same lies and excuses and delays I've been getting fed all along, I wrote them again canceling the order once and for all: "Never mind. You guys don't have a fairing to ship. Please refund my money (otherwise PayPal is going to do it for you anyway). You guys took an easy $2000 sale and worked overtime to make sure you lost it. Don't ship me any fairings or anything else. Please refund my money immediately."
Bottom line - their fairings look nice, but you can find them cheaper on ebay. And besides, they'll probably just take your money and never bother sending you anything anyway. They'll (supposedly) make it, but it in a box, and then try to call you on the phone?? I'll be the first to admit that I don't grasp their business model.
Nice Cycle Reviews
On 11/26/2019, I purchased a motorcycle fairing kit on NiceCycle.com.
On 12/5/2019, I was told in an email from Nice Cycle that I would receive the fairing "within 12 to 15 business days."
On 12/27/2019 when it was obvious that they had blown their deadline, I asked them to ship the fairing to me in Bolivia instead of my freight forwarder in the US since my shipping deadline would also be missed. This shouldn't have been a problem since their website says, "Shipping is always FREE on complete fairing set purchases, this applies to International orders as well, except shipping to Brazil or South Africa."
On 1/9/2020, I advised Nice Cycle that if they weren't able or willing to deliver the fairing by the end of January that I expect a full refund. They neglected to respond.
On 1/13/2020, I was told the fairing would be complete and ready to ship in one more day. (It wasn't shipped.)
On 1/23/2020, I asked them to please ship the item to my original address in the US since they claimed shipping to Bolivia was cost prohibitive for them. They didn't respond.
On 1/26/2020, I asked them once again to ship the fairing to me in the US. Again, they neglected to respond.
It's now been over two months since the time of purchase. It is my belief that they don't have the kit they sold me, so I've filed a dispute with PayPal. That's been open for a week now, and they haven't responded to that either.
Their phone number is never answered - any day of the week / any time of day. You get a recorded message when you call. You can leave a message, but nobody will ever call you back.
It's also worth noting that you can find the exact same fairings sold on nicecycle.com for 50% less on ebay being sold under the name "bliss-star."
Presently, Nice Cycle is trying to convince me to close my PayPal dispute (which would be stupid because once you do that you can never dispute that same transaction again so you lose your best recourse).
Nice Cycle on 1/30/2020: "We have been trying to reach you by phone and so far been unsuccessful. Regarding your query. The custom airbrush fairing kit has been boxed ready to ship for some weeks ( the only delay was trying find additional shipping options for you) . We can ship immediately however currently there is a Paypal dispute lodged. This would automatically credit you back the full $1800 in the following days. Therefore we need the paypal dispute resolved prior to shipping so we can release the product. Please advise."
My response: "That doesn't work for me. If I cancel the dispute, it cannot be reopened (if the fairing never shows up), and at this point in time, I have no confidence that the fairing exists / is ready to ship. If it was, you would have already shipped it to Sarasota when I asked you to five days ago and then again two days ago, right? That's only logical. I'd still like the fairing. If you want to ship it, I'll GLADLY cancel the dispute the second it arrives. And if you ship it and respond to PayPal that the item shipped, then no, they won't refund my money until they get a response from me. The ball's in your court as it has been for two months now. You've had my money for two months. I've got no fairing. Ship if you want to. That's up to you. I'm done begging."
Ultimately, several hours later, when I realized that this was just more of the same lies and excuses and delays I've been getting fed all along, I wrote them again canceling the order once and for all: "Never mind. You guys don't have a fairing to ship. Please refund my money (otherwise PayPal is going to do it for you anyway). You guys took an easy $2000 sale and worked overtime to make sure you lost it. Don't ship me any fairings or anything else. Please refund my money immediately."
Bottom line - their fairings look nice, but you can find them cheaper on ebay. And besides, they'll probably just take your money and never bother sending you anything anyway. They'll (supposedly) make it, but it in a box, and then try to call you on the phone?? I'll be the first to admit that I don't grasp their business model.