One can only get the 14.97 per month by signing up for a year's service. I canceled service a few months after the yearly payment. The support responded by telling me I was due about $251 dollars, which I agreed with. I was unable to get them to tell me when or how this refund would be made. I waited a month and a half and wrote to them again, telling them what I was going to do if they did not pay within 10 days. They wrote back that they were "escalating the problem to a higher level" and would be in touch. Of course I never heard from them. I certainly cannot take them to court but I can review them and talk to better business bureau etc. Which is what I am going to do.
So now about 2.5 months later, no refund. They do not offer a phone number to reach them and all internet searches pull up the same phone number which is a recorded message telling you to send them an email or talk to dispatch. They hire some third party for dispatch, and I know the staff is rather small. They are in california and in Atlanta Georgia.
NextAlarm Security, LLC. Reviews
One can only get the 14.97 per month by signing up for a year's service. I canceled service a few months after the yearly payment. The support responded by telling me I was due about $251 dollars, which I agreed with. I was unable to get them to tell me when or how this refund would be made. I waited a month and a half and wrote to them again, telling them what I was going to do if they did not pay within 10 days. They wrote back that they were "escalating the problem to a higher level" and would be in touch. Of course I never heard from them. I certainly cannot take them to court but I can review them and talk to better business bureau etc. Which is what I am going to do.
So now about 2.5 months later, no refund. They do not offer a phone number to reach them and all internet searches pull up the same phone number which is a recorded message telling you to send them an email or talk to dispatch. They hire some third party for dispatch, and I know the staff is rather small. They are in california and in Atlanta Georgia.