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report scam| Country | United Kingdom |
| State | England |
| City | London |
| Address | HITA Ecommerce Co., Limited，3rd Floor 35 Soho Square |
| Phone | 0852)-81931379 |
| Website | http://www.newchic.com |
NewChic.com Reviews
I ordered 6 items. Two months later I received 1 of them. Two and a half months later I received emails saying 3 of the items were OUT OF STOCK and I could request a refund. This company held onto my money for 2 1/2 months! I am still waiting to hear about the rest of my order which
has not been received: will the items be delivered or will I receive another email in a month saying they too are out of stock?
Bought set of three polyester boxer shorts (premium). Way too small, want to exchange. Price for item $28 usd. Shipping to return ups $36 usd.
Company then wants you to pay for original shipping amount and return shipping cost. I would say this is borderline fraud based on fair consumer business practices. A RIP OFF...
I ordered shoes from newchic.com
last week item arrived with big defect: right shoe too tight to walk on.
they refuse the full refund (including local postal office fee) as state in their policy
they offer to pay me half the price if I will keep the order.
I think it is so childlish, so dirty
I ordered 5 things. It took two months to get one item (a pair of boots) and it came smelling of mothballs and I can't get rid of the smell! They sent a second item item about 2 weeks later. The garment was flimsy.
They cancelled the other items with no explanation. Although they refunded my money I can't figure out (because of the split orders) whether they deposited enough to my account. I'm used to a better standard of service and product. If this bothers you too, you'll want to skip them.
The bra I order was not sized correctly. I used the sites own sizing chart. When I got the bra it was no where near correct. breasted hung out the sides, cup was way too small. it is not wearable. the straps were too short and the band was too small as well.
I wish I had looked at all of the negative reviews before I ordered from this company. Not disclosed until AFTER the credit card payment is accepted: NewChic has NO fulfilment method in the US. Shipping is out of Hong Kong and that slow boat never arrives.
Tiny print AFTER the credit card payment is accepted: once "shipment" is confirmed, there are no refunds. Email that alleged "shipment" is confirmed comes within minutes of credit card payment verification. So where are my goods if there were, in fact, shipped? They were not shipped: that was a lie.
It appears that the company makes it money no from selling merchandaise but by using customer credit card charges. No order can be cancelled after the goods allegedly ship and they never arrive. The "sale" was a mehtod to collect credit card numbers.
This business is a scam.
I've put my credit card company on alert and filed a dispute.
Lots of negative comments about the same problem on other scam reporting sites. The online "help" system doesn't work. The phone number for customer service is bogus. The online "chat" is bogus. Replies to customer complaints are "Oh, we are so sorry you are disappointed" but then put the responsibility for the failure to ship ordered goods on the customer.
WARNING:
DO NOT DO BUSINESS HERE!
Delivered to los angelis and has been sitting there for a month
Edium. Return information said to take pictures with shirt on. Then return shipping only through United States Postal Service. Such I did. Along w with invoice. After two weeks I received no response. Called phone number but it won't work from USA. Contacted them through email customer support. The customer service said they never received items. I have contacted them at least ten times they still say they never received shirts ,cost me $40.00 to ship back. They know that there's nothing I can do . There's no way I'll ever get my total cost for purchase and shipping back $120.00 I know they received the shirts. The return policy is ridiculous.It a a mile long. Never buy from Newchic the prices are great but if you have an issue they don't want you to return it that's apparent. Newchic also sells on Amazon and has three other stores that sell the same things they all start with the name Gamiss. Please spread the word don't get fooled buy there good pricing. Half of the information I just typed doesn't show for some reason. But you can get the important part. About Newchic there clothing sizes are for children a 2x men's shirt is a small or medium in USA sizes. Rip off company in China they know they don't ever have to worry about ever returning any ones money if there's an issue.
Do not shop with this company!!
Purchased some bras from this company. They are poorly made and only about half of the U.S. size they were supposed to match, so don't even come close to fitting. All packing information is in Chinese, so unable to read or verify any of it. Although I explained this courteously to the company, they would not do anything except tell me to send them back to China at my own expense, then they would decide if they would refund or replace. At least the bras were inexpensie, but the product and the service reflect this--I guess you get what you pay for, especially from this company.
I have bought things online from all over the world and have NEVER had this problem with another company. I strongly recommend that you DO NOT purchase from this company!
This company unique, high-scale clothing at unusually good prices. Their web site is very well done with hundreds of product photos. They do not provide any contact information.
After an unreasonable amount of research I found they are located in China.
I order a pair of shoes on July 21st. They say the shoes were shipped on July 25. Today is August 11th. I did find a live chat on their web site and the chatter could not provided me any information regarding type of shipping or update me on where my shoes are.
Finally, she told me to wait two more weeks and try their live chat again.
Return policy says they have to receive the shoes back in 7 days, when they can't even get them for over a month. Conclusion: no chance of a refund in case they are crap.