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New York State of Health


Country United States
State New York
City New York
Address 191 7th Ave # 2N
Phone 855-355-5777
Website https://nystateofhealth.ny.gov/

New York State of Health Reviews

  • Feb 13, 2017

I first called NYS Health Marketplace and Fidelis Care in December and went online, to cancel my daughter's Health insurance for January due to receiving new health insurance from my employer.

I then received a bill for January for my daughter's health insurance from the NYS health marketplace. I called again to tell them that I already cancelled the insurance (the bill also stated that insurance would be cancelled effective date 12/31/16 if a payment was not received). The rep I talked to said that my daughter's insurance was already cancelled effective 12/31/16.

Today I just received another bill, requesting payment for 01/16,02/16 and 03/16. I called again today.

This time the first rep said there was a "glich" on the account and would cancel the March insurance but would transfer me to the "Account review dept" to cancel 01/16 and 02/16.

The next rep I talked to told me she could only cancel the 02/16 but I would have to pay for 01/16 coverage.

I tried to explain how when I called in January that the rep told me at that time the insurance was cancelled on 12/31/16.

While I was trying to explain my frustration, she kept interrupting and stated I was being unprofessional. When I asked how was I being unprofessional, she said I was yelling. I am sure my voice was louder than normal, I had been on and off hold for over 40 minutes and this was the third time I had called regarding this problem. I stopped talking and said ok fine and she then hung up. Must be nice to have a job where you can hang up on customers and constantly interupt them while they try to talk.

So even after all that time I spent on the phone, I am still at square one and owe for insurance I have tried to twice before to cancel.

I can't believe the hoops I have to jump through to try and cancel this insurance. It is very frustrating especially since the rep I talked to on 01/14/16 told me it was already cancelled on 12/31/16.

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