Your voice has a chance to be heard now! scamion.com - we bring changes together.
report scam| Country | United States |
| State | New York |
| City | Uniondale |
| Address | 626 RXR Plaza 6th Floor |
| Phone | 1-866-932-4036 |
| Website | http://www.neutratone.com/ |
Ordered a free sample of the skin care product and paid for shipping. When the product was received, there is no paperwork included describing terms, contact info, or anything for returning the product. Used it and decided wasn't going to reorder.
Received a new shipment in the mail with approx $100 charge to my credit card. Immediately looked up on the internet for customer service nos. to contact. Emailed to customer service that I didn't want the product, was unopened and wanted to immediately return. She emailed me on 6/6/17 the return address Neutratone - returns, 10701 Abercorn St., Unit 61553 in Savannah, GA. I sent insured with receipt requested. It was received by them on June 9, 2017.
I watched for the credit on my card and when not applied, called customer service no. and spoke to Dorothy and her supervisor on 7/17/2017. They said my return wasn't authorized and I told them I had received that from Samantha. They said they were correcting that in the system and would receive the credit.
On August 7, 2017 another call was placed to check on and this time the customer service rep immediately cut me off and got his supervisor. He was adament that this is not their procedure and I was out of luck when I told him what had transpired. I again reiterated that three of their customer service reps had assisted me in resolving receiving the credit for the returned product. He threw back everything I said in my face and was the worst rep of any business dealings I have ever experienced.
I have written letters to the Savannah, GA address and Uniondale, NY address to try and resolve and have not received back a response.
I would appreciate any assistance or direction you could give me to resolve my dilema.
I was chared $98 for what I do not know. 2 weeks previous I agreed to pay shipping on a free sample. My bank had been informed and I'm boring walls regarding a refund. Customer service id's rude, short and accusatory.
I saw an advertisement on internet about wrinkle removing skin care product trial for only 4.95 dollars. I was happy to try that. I ordered one and received the product. My card was charged for 2.95 dollars onlt. then without my permission my card was charged for 98.95 dollars on 1/28/2017. I did not notice that. but later my card was charged another 92.90 dollars on 2/6/2017. Please note that I did not reorder the second time and I was not asked and no email was sent to me. Moreover, I had a severe allergic reaction to the cream on the first few days. I called my bank and they got hold of the merchant but she behaved like a professional scammer and agreed to refund only 92.90 dollars after I returned the secong sample. She said she will email to me and I have to print the label to send the product. She has not emailed to me yet. I am not hte only one scammed by these people. I hope somebody files a law suite against them. Please expose these scammer.
A month ago I bought some products from the Neutratone company where I only had to pay the handling and shipping. Which they charged the same day. And the following month they made two charges, one of $ 78.95 and one of $ 42 both without authorization. They have to give me back my money.
I ordered these products, I believe, but don’t know for sure, on a Facebook advertisement. It was promoted as ONLY PAY FOR SHIPPING AND HANDLING AND WE WILL SEND YOU THESE PRODUCTS FREE TO TRY. I received the products, but then saw on my Chase Visa app pending charges (1-28-18) of $69.95 and $98.95! I never would have paid that price for ANY skincare product unless it was what they said it was...’try for free with shipping and handling charges only’. Really?!? $169.00 is NOT shipping and handling! I DID NOT AUTHORIZE THESE CHARGES! Chase Visa told me that as soon as they are off pending and charged to my account on January 31, 2018, that they would go after Neutratone!
A month ago I bought some products from the Neutratone company where I only had to pay the handling and shipping. Which they charged the same day. And the following month they made two charges, one of $ 78.95 and one of $ 42 both without authorization. They have to give me back my money.