In December 2015 I saw an ad on the internet that said $4.95 for shipping to receive a free jar. I had 30 days to return the jarif I wasn't happy with the results. After 10 days I was charged $98.08. This amount overdrew my account, so I called Neutratone to complain and get a refund. I was told by a rude customer service person they did not give refunds and a new jar was on it's way. Told them to cancel immediately. I filed a complaint with my bank. They had no luck either and told me I was responsible for the $98.08. That meant I would have to pay them a little bit at a time. I am on disability and cannot afford a $98.08 jar of Neutratone! They apparently didn't think I paid in time and closed my account and charged off the remaining of $44.08. After reading all the other stories I was convinced I needed to pursue this further.
I orderd a free sample of the Neutratone Rejuvenating Anti-Aging Skincare product. As advertiised, I will only have to pay a shipping fee. I received the product and never opened it and next thing I am charge $98 without my consent or knowledge that I would be charged the $98.00 for the product. I called customer service at 866-932-4036 and received a rude rep who refused to provide me a return address to mail the product back because I was unaware of the $98 charge if I did'nt call to cancel some trial within 30 days I will be charged? The ad never indicated a $98 charge. The advertisement for the Neutratone product is very misleading and false. I will now have to dispute with our Bank to get the refund of the $98.00 because it appears they dont want to work with me to fix it.
Every time I try a trial, I always like to read the “fine print.” I understood there was a monthly charge, but that’s so I don’t have to call to refill my subscription. The Neutratone cream is working so far; I’ve noticed some improvement in the first ten days. I’m keeping my subscription until it stops working!
It’s easier to age graceful when you have science on your side. This cream worked better for me than 90% of others I’ve tried, including “Murad Resurgence.” Neutratone isn’t the cheapest, but I believe you get what you pay for with skin creams.
Neutratone is way better than the cream I picked up at Lancome. It has more ingredients I know in it, and seems to be working. I can see significantly less wrinkles after just a week! I’m happy.
I was looking for an anti-aging cream, not a fountain of youth. Neutratone helps to smooth and rejuvenate my skin (I’m in my 60’s). It’s not perfect, but I didn’t expect a fountain of youth. It simply works better than many other treatments I’ve tried in the past.
The first night I used Neutratone’s cream I fell asleep with it on… OOPS! I’m allergic to everything but when I woke at 5am and hurried to wash it off, I found no rash or burning or anything. I was surprised. Instead, my skin was super smooth and wrinkles firmed. I’m not crazy about subscriptions, so they allowed me to cancel over the phone, and were pretty nice and helpful.
The first night I used Neutratone’s cream I fell asleep with it on… OOPS! I’m allergic to everything but when I woke at 5am and hurried to wash it off, I found no rash or burning or anything. I was surprised. Instead, my skin was super smooth and wrinkles firmed. I’m not crazy about subscriptions, so they allowed me to cancel over the phone, and were pretty nice and helpful. I’ll just order as I need it on Amazon.com.
It’s easier to age graceful when you have science on your side, lol. This cream worked better for me than 90% of others I’ve tried, including “Murad Resurgence.” Neutratone isn’t the cheapest, but I believe you get what you pay for with skin creams. READ FINE PRINT, they use ongoing subscriptions!
Around SEPT 1,2015 I ordered by phone a trial sample of face cream Neutratone "for toning down wrinkles and dark(age spots)" .It was free for 14 days ,send back if not liking product. I did not send it back and before the 14 days ,I received a bill to my debit card for $60.00 .I had never asked for a cream for eyes areas ,but they had included it in the package I received.ON 10-20-15 I saw a charge in my bank statement for $61.90 again .I have not recieved any second product.From my house,I called the New York number 1-855-216-7829,number in my bank statement of the Neutratone in New York and after waiting for more than 15 minutes got to speak to a sales rep and told her that I did not want the second shipment and to cancel my order forever.After 10 more minutes telling her repeatedly" No.I do not want it ,not even if you give me a discount of $10.00 etc",I finally got her to give me a cancellation code=XRW1020. If they really tape the conversations like they said while I was waiting to have an answer ,anyone can hear me screaming NO,NO,NO In the morning of 10-21-15 I again checked my bank statement and to my disgust I saw another charge --this time for $86.90 .This even after being given a cancellation code the night of 10-20-15 . I now called 1-866-933-7061-telephone now listed the second time to fight this second charge . The woman (Tiara) this time said "it takes sometimes weeks for us to get the notice of cancellation to all our distibution centers".She-Tiara told me to keep the products when I recieve them because the company will not accept them back without RMA=RETURN MERCHANDISE AUTHORIZATION.I aske dher to give me that RMA and she told me to call 866-932-4036 to request that or that I could do it through email.Fearing that I will get daily charges of $60 to $80.00 every day and without recieving neither product #2-of 10-20-15 NOR #3 of 10-21-15 I went to my bank and cancelled the debit card I had used.I have tried several times tonight to call this number 1-866-932-4036 to get RMA but surprise--there is no answer .I also tried to sign in to [email protected] but there is no support --it is really to take more new orders.......
This company is a true scam. When I received the package there was not one piece of paper or return information in the box, only the cream. They automatically charged credit card $98.95 and I filed a dispute with my credit card company as soon as I saw it appear. I called the company but was told I had no recourse so buyer beware and don't buy anything from this company.
Neutratone Products LLC Reviews
In December 2015 I saw an ad on the internet that said $4.95 for shipping to receive a free jar. I had 30 days to return the jarif I wasn't happy with the results. After 10 days I was charged $98.08. This amount overdrew my account, so I called Neutratone to complain and get a refund. I was told by a rude customer service person they did not give refunds and a new jar was on it's way. Told them to cancel immediately. I filed a complaint with my bank. They had no luck either and told me I was responsible for the $98.08. That meant I would have to pay them a little bit at a time. I am on disability and cannot afford a $98.08 jar of Neutratone! They apparently didn't think I paid in time and closed my account and charged off the remaining of $44.08. After reading all the other stories I was convinced I needed to pursue this further.
I orderd a free sample of the Neutratone Rejuvenating Anti-Aging Skincare product. As advertiised, I will only have to pay a shipping fee. I received the product and never opened it and next thing I am charge $98 without my consent or knowledge that I would be charged the $98.00 for the product. I called customer service at 866-932-4036 and received a rude rep who refused to provide me a return address to mail the product back because I was unaware of the $98 charge if I did'nt call to cancel some trial within 30 days I will be charged? The ad never indicated a $98 charge. The advertisement for the Neutratone product is very misleading and false. I will now have to dispute with our Bank to get the refund of the $98.00 because it appears they dont want to work with me to fix it.
Read the FINE PRINT
Every time I try a trial, I always like to read the “fine print.” I understood there was a monthly charge, but that’s so I don’t have to call to refill my subscription. The Neutratone cream is working so far; I’ve noticed some improvement in the first ten days. I’m keeping my subscription until it stops working!
Awesome..!!
It’s easier to age graceful when you have science on your side. This cream worked better for me than 90% of others I’ve tried, including “Murad Resurgence.” Neutratone isn’t the cheapest, but I believe you get what you pay for with skin creams.
I can see less wrinkles already
Neutratone is way better than the cream I picked up at Lancome. It has more ingredients I know in it, and seems to be working. I can see significantly less wrinkles after just a week! I’m happy.
Far from fountain of youth, but worked for me
I was looking for an anti-aging cream, not a fountain of youth. Neutratone helps to smooth and rejuvenate my skin (I’m in my 60’s). It’s not perfect, but I didn’t expect a fountain of youth. It simply works better than many other treatments I’ve tried in the past.
Decent cream, easy to cancel subscript
The first night I used Neutratone’s cream I fell asleep with it on… OOPS! I’m allergic to everything but when I woke at 5am and hurried to wash it off, I found no rash or burning or anything. I was surprised. Instead, my skin was super smooth and wrinkles firmed. I’m not crazy about subscriptions, so they allowed me to cancel over the phone, and were pretty nice and helpful.
Decent cream, easy to cancel subscript
The first night I used Neutratone’s cream I fell asleep with it on… OOPS! I’m allergic to everything but when I woke at 5am and hurried to wash it off, I found no rash or burning or anything. I was surprised. Instead, my skin was super smooth and wrinkles firmed. I’m not crazy about subscriptions, so they allowed me to cancel over the phone, and were pretty nice and helpful. I’ll just order as I need it on Amazon.com.
Ongoing subscriptions, but effective stuff
It’s easier to age graceful when you have science on your side, lol. This cream worked better for me than 90% of others I’ve tried, including “Murad Resurgence.” Neutratone isn’t the cheapest, but I believe you get what you pay for with skin creams. READ FINE PRINT, they use ongoing subscriptions!
Around SEPT 1,2015 I ordered by phone a trial sample of face cream Neutratone "for toning down wrinkles and dark(age spots)" .It was free for 14 days ,send back if not liking product. I did not send it back and before the 14 days ,I received a bill to my debit card for $60.00 .I had never asked for a cream for eyes areas ,but they had included it in the package I received.ON 10-20-15 I saw a charge in my bank statement for $61.90 again .I have not recieved any second product.From my house,I called the New York number 1-855-216-7829,number in my bank statement of the Neutratone in New York and after waiting for more than 15 minutes got to speak to a sales rep and told her that I did not want the second shipment and to cancel my order forever.After 10 more minutes telling her repeatedly" No.I do not want it ,not even if you give me a discount of $10.00 etc",I finally got her to give me a cancellation code=XRW1020. If they really tape the conversations like they said while I was waiting to have an answer ,anyone can hear me screaming NO,NO,NO In the morning of 10-21-15 I again checked my bank statement and to my disgust I saw another charge --this time for $86.90 .This even after being given a cancellation code the night of 10-20-15 . I now called 1-866-933-7061-telephone now listed the second time to fight this second charge . The woman (Tiara) this time said "it takes sometimes weeks for us to get the notice of cancellation to all our distibution centers".She-Tiara told me to keep the products when I recieve them because the company will not accept them back without RMA=RETURN MERCHANDISE AUTHORIZATION.I aske dher to give me that RMA and she told me to call 866-932-4036 to request that or that I could do it through email.Fearing that I will get daily charges of $60 to $80.00 every day and without recieving neither product #2-of 10-20-15 NOR #3 of 10-21-15 I went to my bank and cancelled the debit card I had used.I have tried several times tonight to call this number 1-866-932-4036 to get RMA but surprise--there is no answer .I also tried to sign in to [email protected] but there is no support --it is really to take more new orders.......
This company is a true scam. When I received the package there was not one piece of paper or return information in the box, only the cream. They automatically charged credit card $98.95 and I filed a dispute with my credit card company as soon as I saw it appear. I called the company but was told I had no recourse so buyer beware and don't buy anything from this company.