My husband had a prepaid card through NetSpend and his PAYROLL check was deposited every week onto this card. Yesterday someone that we don't even know was allowed to transfer his full paycheck off the card which was a total if 803.08! So now we have no money FOR food gas or bills. HOW DOES THIS KIND of stuff happen? Now they are telling us that they can't mail a check till investigation is done which is into November! Aren't they responsible for giving us our money that was stolen and worry about getting the person that took it. So not right!!! I am livid and need that money to survive! HELP!
This is a scam, do not give netspend any of your hard earned money! They can shut your account down for no reason and keep your money. Biggest mistake I've made, don't bother with these crooks. It's disgusting that this company steals money from hard working people. Single mothers, elderly, disabled... doesn't matter who you are, they will rob you in a heartbeat.
I've had my NetSpend account for well over 2 years now. My direct deposit from work goes into this account as well as my tax refund deposit. I recently decided to try their Refer A Friend program and I referred my Fiance. He lost his job back in June so every little bit counts in our household. We followed all of the directions that were required in the process but we never received the referral fee. That wasn't even my main problem though. My main problem is the extreme lack of customer service I received. They told lie after lie even when I gave them the proof of EVERYTHING! Whenever I asked to speak with a manager or supervisor they would say their manager/supervisor wasn't available OR say "ok" and put me on hold FOREVER! Then there were those who would lie and say "the money will be in your account in an hour or less" which never happened. There was even a guy who said "the reason why the referral fee wasn't given is because he HAD (keyword) an account with us that was opened in 2012" sayint the account was not inactive, LIE! He even went on to say a fake email account that my Fiance NEVER had, and it sounded ridiculous.
I read policies whenever I sign up for ANYTHING and even if he had a Netspend account before he had not had one within the past 180 days per NetSpend Refer A Friend policy, "No rewards credited to either party if referred individual had a NetSpend card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar days before the day the $40.00 load requirement is fully met." However, he had NEVER had a NetSpend account prior to this and if he did, why would it allow him to go through all the steps in the referral process? That's something that would be a flaw on NetSpend's end, not mine nor his.
No one wanted to credit our accounts, they told us that an escalation takes up to 2 busniess days for a response. Some conversations, when they got tired of me or him, they would ask us for the referral code and say "we reset your referral code, you will get the money in 2 business days" another LIE! We were told so many different things that it blew my mind! We would talk to one customer service rep and tell them how we were unhappy with the previous rep and they would turn around and do the exact same thing! For a customer who's been with the company for over 2 years, where's the loyalty? Where's the respect? And you expect me to refer individuals to your business when I can't even get respect as an existing customer? That to me is beyond disappointment..
I'm frustrated! I was at work calling NetSpend for about 4 hours straight, being put on hold, arguing, fussing with individuals that should have assisted me as best as they could! I was about to give up until I saw the MetaBank Logo on the bottom of their website. I clicked it and called their customer service number. The woman told me to call NetSpend so I told her that no one was helping me and she asked me what was wrong. At this point I didn't want to fuss or argue, I was worn out and I explained everything to her. She reached out to a manager and told them what I told her. About a half hour later, I got an Unknown phone call (I'm guessing because they don't want anyone to contact them) and the issue was finally resolved. I should not have to go through that. I am very upset, my fiance was even more upset for me. This took 4 hours out of my office time at work to try to get resolved, this means I have to work late... Thanks a lot NetSpend.. And believe me, I will share this until you put forth some type of new customer service regulations!
I was off the grid for more than a year. while i was away there was 1,192.34 and when i disputed it i gave them one dispute provided documents to me being away and they disputed ny whole 6,000.00 and was only disputing one transaction. man and they screwed it all up and closed my account wont help me to prosecute this person and have locked up my remaining 650.00. im livid as i have bills to pay and kids to feed! Do not use this company they will steal your money!
We purchased and activated a prepaid netSpend Visa at Target, in the ammount of $50. This card was meant to be used for emergency use on a vacation, taken by my 13 year old (at the time) son. It was activated by phone, which should have made the temporary card valid. This card never worked. I have requested the $50 by returned to me, as none of the funds were ever used, due to the inability to access funds.
netSpend has informed me that despite the card never being properly activated, they have been removing funds from the card each month. It now has a balance of around $8. If the card was never properly activated, they should not being charging a mothly fee. This card never worked and I need to have my $50 returned to me. Solely on principal, we intend to pursue this via small claims court.
For any consumer who uses online banking services for debit cards I would like to warn you about the company "NetSpend".
If you elect to use their services, please do not go with the Direct Deposit option. They have an outomatic overdraft protection plan that gives them the option to raid your accout of funds for any overdrafts.
They are counting on disabled government benefits receivers (Especially those with mental illinesses or dementia), who only have one amount of money to make it through the month. There is no option to opt out for direct depositors to their overdraft protection plan. So, if any benefits receiver runs out of money on their last purchase or forgets that there is no funds on the card, an overdraft can occur.
For this overdraft, say $0.16, if the overdraft is made on the 5th of the month, by the time their next check is deposited the fees will run easily to $45.00
For any disabled government benefits receiver this is a set up to rob you of your money. Yes they give you 10 days to come up with the $5.00 it will cost you refill your account to avoid penalties. An amount of $10 would cost $14.00. If you have no family or friends to turn to you will get screwd.
After reading up on the netspend company and pre-paid debit cards I decided to sign up for one. I read on their website that it would be a good way to use paypal for transfers without actually linking my real bank and leaving any of my financial information vulnerable to hackers. Netspend's fees seemed a little high, but it read as a very convient way to transfer and add money while on to go or through sales or shopping. According to netspends website I can link my paypal account to my netspend card.
https://www.netspend.com/account/paypalTransfer.m
That is the entire reason I signed up for netspend. It turns out that it is a lie. I have contacted netspend's customer service as well as paypal's and have found out that paypal never authorized netpend as a bank, and that you cannot transfer money from paypal to a metabank. The netspend website blatently says that I can, and when shown to a paypal representitive, I was told that I should probably contact a lawyer and open a case against them.
They mislead and lied to me, as well as the general public about the abilities of their product and it's uses and features. I would like to sue.
I've had a very bad experience with netspend. My husband and I filed our taxes and have been waiting for the card with our money on it, to show up for more than a month now. Each time we call we get someone we can barely understand, they don't sound like they even know what they are talking about, and we keep getting misleading information. We finally called for the third time because we still haven't received our card so they chose the option to send the card by UPS and it would be here within 1 to 2 business days. They told us if we wanted the tracking number we would have to call back and get it. We called today to get the tracking number because it's the second business day, they refused to give us the tracking number because it hasn't been more than 2 business days. We better have our card today or netspend is going to have one very angry call. In my eyes netspend is a joke...extremely unhappy.
On the 29th of feb2016 I called net spend about they said my social security benefits were available on put them on my card I had nothing wrong with my account..how ever the two days before that my account was not getting text alerts and I was being charged fees and I was a premier customer he said I was not suppose to be charged and the fees would be back on my card by midnight..well I woke up and I had received text messages saying that my cards were stolen and I needed to call them ..I called that's when I was told my account had been closed by me that day but my phone was off and my internet was not working I can verify that with att ..they said we have already mailed you a check and you should be receiving it in 3 to 5 business days..but then said 10 days I told them the government didn't send a check for my benefits and checks get lost in the mail..and I would be calling social security and my inspector general and tell them that that net spend and metabank offered to reopen my account but they could not put my money back on my card..i told them that I let social security investigate the matter but I would report that I did not receive my funds and that my account had been closed..
My issue started Jan. 5th 2016 when i received an email stating that my bill pay transaction was going to be taken out on a certain date. if i didn't authorize this transaction to call a number provided. so i contacted the number because not only did i not authorize i have never used there bill pay and i don't have a clue who this person was trying to take money out of my account. So the person on the phone said it was canceled nothing will be taken out. but 2 days the amount was taken out so i filed a dispute. 2 weeks later i get the refund. but the same thing has tried 8 times to take out of my account. then on 2/4/16 the amount was taken out again. netspend is giving me everything but a refund, i am getting headaches, and stomach issues, and no refund from netspend.
i looked on google for this person april toler they don't even exist. I am having to pay late fees because of this and about to loose my storage because of it. I found out the day i went to make my storage payment that they took out this money again. so i have a declined and late payment fee along with the headache of this ignorant company. i am in the process of filing a fraud report against them and the thing doing the transaction. but because i get 2 disability direct deposits i cant close the account until a cleared month of checks go into the new bank. i have to contact ssi to change my bank. and since netspend keeps taking my money and taking forever to do anything to resolve it. i have no money to deposit to get a new account. and if i don't change my direct deposit by a certain date it has to go to netspend for another month. and also because of the issues with netspend somehow my daughters check was returned, so ssi suspended her income for a month.Company keeps trying to do a bill pay that I've never done.
I've already sent in a complaint this is my second one this is an email I just received today. Warning! Insufficient funds to process your Bill Payment to april toler Dear Cardholder, A payment to april toler for $250.00 which you scheduled through Bill Pay has failed to process due to insufficient funds in your account. Please deposit additional funds to your account quickly and reschedule the payment if necessary by logging into the website on the back of your card and selecting the Bill Pay icon in the Account Center. Please note that we will not charge you any fees for the failed payment; however, make sure to pay your bill as soon as possible to avoid any late charges from your service provider. Thank you for using Bill Pay. If you require further assistance do not hesitate to contact us, Note: You may receive this notification message twice for the same scheduled payment because Bill Pay will make another attempt to process the payment after the first decline.Company keeps trying to do a bill pay that I've never done. I've already sent in a complaint this is my second one this is an email I just received today. Warning! Insufficient funds to process your Bill Payment to april toler Dear Cardholder, A payment to april toler for $250.00 which you scheduled through Bill Pay has failed to process due to insufficient funds in your account. Please deposit additional funds to your account quickly and reschedule the payment if necessary by logging into the website on the back of your card and selecting the Bill Pay icon in the Account Center. Please note that we will not charge you any fees for the failed payment; however, make sure to pay your bill as soon as possible to avoid any late charges from your service provider. Thank you for using Bill Pay. If you require further assistance do not hesitate to contact us, Note: You may receive this notification message twice for the same scheduled payment because Bill Pay will make another attempt to process the payment after the first decline. I have one phone call and they walk with you and how you used to be okay because the only way to cancel it was if I didn't I had no clue on how to do it and I've never used it. But to find out they had it set up weekly to take out $250. And because of all this in the stress I have constant migraines I'm about to lose my stories and all the stuff that goes in my home Mohamed phone shut off that's another $50 to turn on so at this point I'm wanting more than $250 because it's been going on since January when you first told me but it wasn't going to happen anymore. Is filing a police report with my local sheriff's department have a case number I have filed a complaint 3 or 4 times with the Better Business Bureau I filed a complaint with the internet complaint center and I am in the process of getting a new social security number and I've also gone on the Federal Trade Commission site something or the other thank you
Purchased a 35.00 debit Visa card tried for 3 days to activate that card. they want drivers license, ss card, mail showing address faxed that info. they refused to activate card because license is expired due to fact i can't drive anymore. finally after repeating info 15 times am told by a aupervisor it was activated for store use only which was fine but that 35.00 card is only worth 6.20 now due to unused time lapse. this company is a BIG ripoff and never will i ever get another one and will tell everyone i know not to buy them either.
I went out of town at the beginning of December and I let someone houses it for me....I called Netspend on Dec 17, 2015....in order to see if my deposited my check in the Amount of $729. I came back on 12/24/2015 and found these charges on my account that weren't mine. I already knew what to do shut down the card and give them a call to file a dispute. I have been emailing these people ever since no response just a runaround. Someone please help I just want my money
I was looking for a house to rent and I responded to an ad on craigslist and my call was forwarded to an Anchor House Financial agent that claimed I could get into a forclosed house with no money down that he could provide me with hundreds of houses that are available if I would sign up with his company's website. He gave me a 5 bedroom house address in Las Vegas and encouraged me to go there and check it out. I did go to a 7-11 store and loaded $212.00 on a brand new NetSpend prepaid card. I called him back and gave him my card information. and then I received a link via my email to Anchor House Financial's website. After forowing the promps I realised that this was a bogus website and that I had problably been a victum of a scam. I then investigated the five bedroom house address on the Clark County Assessors webpage and found that there was no such house that it was infact a bogus address. I then checked on Anchor House Financial for business complaints and there was plenty of scam reports posted.
I immediately called Netspend to notify them, and requested an immediate stop-payment. Netspend advertises fraud protection on there website. I was assured that it was no problem that NetSpend would put a stop-payment and block Anchor House Financial and that they would cancel my NetSpend card. And that I would receive another card in about 10 days with my $212.00 on it. The time of the transaction was after banking hours about 6:25 pm Pacific Time. In about ten days I did receive a card but it only had $7.00 (seven dollars) on it. I immediately called NetSpend and complained and disputed the transaction. I was told that Anchor House Financial did a second transaction two days later and was able to access my money.
I asked, "Well how is that posible that they could do that on a cancelled card? The agent agreed with me but informed me that I would have to make a dispute report and send them a letter. I did thiat. I was told that my money would be returned to me but that NetSpends financial dispute department has to do an investigation. After many follow-up calls and complaints and request to speak to a supervisor which they never would connect me to, and many changes to when I can expect to have my money returned to me. I told them that I would make a complaint online about their company stealing my money. I believe Netspend takes advantage of any stop-payments and NetSpend just keeps the amount of the stop-payment transaction. And just tells the person we are investigating and I believe they (NetSpend) themselves should be investigated and sued. I have read several simalar complaints that NetSpend has taken customers money and the customers can't do anything about it!
I opened a prepaid debit card account with netspend and had a balance of $480 dollars. My account was closed months after using it for unknown reasons. After many attempts of trying to get my funds back it hasn't been possible. Each time I've been told that the check is being processed or that it's been mailed.
These guys are work as a team, but would guess it is only two individual you are ripping people off for as much as they can get. They try to lure you in by offering a very compelling CPN package with Guaranteed funding in 24 hours. Should have ran when I heard that, but they told me every story in the book. Then when it came down to actually recieving the USBANK card with a 10K line it miracualously was lost, then it was delivered to wrong address, then they said it wasn't sent because no trade line was added which would cost me more money. They could never keep their stories straight. Plus they all acted like it was the other departments fault. Which in actuallity was probably only one or two people.
Now I have requested a full refund which they say they sent, and guess what that never came either. Now they won't ever pick up my call or answer my texts.
These guys are the REAL DEAL, they are first class CON TEAM. That will do whatever it takes to scam you out of your cash.
If I learned anything its not to believe people when it sounds to good to be true. I am issueing a full statement to the authorities, along with recorded voice conversations, text messages, and emails. Beware, they will try to get you as well. They operate by collecting money via money gram, and western uniion. I am turning all that information over to the authorities as well.
Here is there email:
Thank you for your Interest we look forward into helping you achieve financial success
All cards take 1-2 business days to reach you but can be rushed overnight express your name has to be printed on the card and registered to your name. Once processing is done, you will receive an email confirmation. Once the US bank card is shipped, you will receive an email with your tracking number and if you purchased a CPN, you will also receive an email containing your CPN information and the do's and don'ts. Thanks so much for joining in with us.
How to make payment we take payments by Money gram express you will find a Walmart location that has Money gram or any 24 hour Money gram
You will fill out a Blue express payment form we have a business account with them .
You will fill out the form enter the account number 4039 9583 9130 4504
You will put the receive code 7000
Enter the amount your paying along with company City and state which is Austin Texas
You must pay cash only debit card is not accepted when filling out the Blue Express payment form
When filling out the form choose option load a prepaid card
Once we receive payment you will be issued your Brand new Official Cpn number and Tracking number to track location of the route of the card
I have attached a picture of how your Us bank card will look
I am the holder of a Visa prepaid debit card issued by Netspend. On 9/6/2015 I went down to the closest check cashing for the purpose of ordering an eBay ecard to that I promised my son. After loading the money onto the card I get online and try ordering the eBay card and I get the message, "credit card declined". I double check that I inputted all the information correctly which it was. I call Net spend customer service to see what the problem is and it was after business hours so I ended up having to call them back the next day. Later on that part. In the meantime I called Western Union, the company that Net spend uses to move the money loaded by a customer onto their card. The first person from Western Union that I speak to tells me that as of sometime last year they no longer accept money loads onto prepaid cards from Net spend and that I need to go back to the place I loaded the money and talk to them about it. I'm like OK, my receipt says Western Union in big bold letters so that's lie #1. Lucky im still at the place I loaded the money. I tell the person that took my money and put it on my card and told them what's going on and they insisted that Its Western Union that I need to talk to. I told them I just got off the phone with them and told them what Western Union told me. They said there's nothing they can do. At this point I'm pissed off because I promised my son something that day and I won't be able to give it to him, and its not even my fault. The next day rolls around and I call Net spend as soon as their customer service opens. The person I talk to tells me that my money was rejected because my account was not active when the money was put on the card. Well why and how could they even take the money if the account was not active and where is my money if it is not on my card? And why wasn't I advised that my account was not active before they took my money. And why was my account placed on inactive status? Ultimately I get off the phone with them and go back down to the place I loaded the money at. I called Net spend back and let them speak to the customer service person and after speaking to each other and accomplishing nothing, the customer service person that loaded the money wants to speak to someone from Western Union. I furious at this point because I don't take to getting the runaround very well. Still in the store I get hold of Western Union AGAIN, and now I'm told that yes they still work with Western Union to handle loads on prepaid cards and that yes Net spend rejected my money because there was something wrong with my accont. So where's my money at? The lady found the transaction in her system but that Net spend didn't send them any kind of message saying that since my account was reactivated whether they accepted the money that was loaded at first. OK this is ridiculous, how do I get my money back. Just cancel the transaction. I'm going to get my money back and cut this card up and never use it again. So the Western Union person put in a request for a refund and that they notified Net spend was notified that I am requesting a refund and that they are waiting for Net spend to give Western Union an authorization number so they can proceed to refund my money. And that's where it stands as of today 9/8/2015. No word from Net spend or Western Union about refunding my money back. Net spend was decent when they were first established. Now especially after this experience, I am definitely going to switch companies and find another company to handle my credit card transactions. Also, being that this basically voided my promise I made to my son, Net spend has definitely lost a customer.
Netspend takes your money and it takes forever to give it back to you. whenever you call they tell you in six hours it will be resolved but it will take months. Last year I was to bid and the auction requested me to put down 20% of what I was buying, I gave them about $5,000. After the auction I could not buy anything and the aution returned my money immediately back to netspend card, it took me 27 days to get my money back from Netspend after calling about ten times a day. In January a refund was sent to my account at netspend of $371.00, up till today I could not get my money after faxing everything they requested.
I started using the Netspend card to save money as I don't have a bank account.
I noticed that some money was missing from my account (around 250+ dollars)
I looked online at my activity and there were a bunch of international transactions designated as "signature purchases" which to me means I signed something at the location where I made the "signature purchase". I have never signed for anything on this card.
So I disputed the transactioins by filing a dispute through the Netspend website.
The next day when I tried to log into my account it said "There is a problem with your account. Please call Customer Service at 866-387-7363.
When I call the number it asks me for my card number or Social Security Number.
I entered my card number and it says 'that is not a valid number, goodbye' and hangs up.
I called back and tried my SSN, same thing.
I thought maybe I mistyped the number so I tried about 5 more times with the same result.
I then emailed Netspend customer service and told them what happened and that I'm not able to log into my account and when I call on the phone I am unable to talk to anyone and their system just hangs up on me.
A day later the email response from Netspend was 'Your account has been closed by our risk assessment team. You are no longer eligble for our service. Have a nice day.'
What about my money? What about the dispute? What about my hundreds of dollars?
I emailed them back several times telling trying to get answers. I don't think they are coming.
Do not ever use Netspend. It is a complete scam.
Netspend will steal the money from your account and when you try to dispute it, they will close your account and you cannot even contact them to resolve the issue.
They tout their service as being for people who cannot get a normal bank account. That is because they can screw you over as they know you are desparate and have no recourse.
It blows my mind that this company is allowed to operate in the open, stealing peoples money and ripping them off day in and day out and nothing is done about it. They don't get in trouble, they don't get shut down, they don't get punished, nothing. Just ripping people off day in and day out and theres nothing we can do about it. Yay America. Greatest country in the world. Psh. yeah right.
Recieved a netSpend card as a "gift card", which I understand it is not. In order to activate the card you need to provide a SS#. You cannot even get to customer service by phone until you enter a SS#. However, was told by their email customer service I could convert it to a limited use card without using my social security number, but needed to call customer service to do so. Since you cannot call customer service without using your SS#, this was a runaround scam. I finally put in 0000000000 as a SS# and got through to customer service. Once I told the rep I wanted to make it a limited use card, he said I had no funds. I had just received the card intended to be a gift card, with the receipt of money put on the card. He could not offer any other support. The $50 is gone and there is no way to recoup it.
Customer service is very dificult to get to, once you do get to them, they will lie, then tell you there is no recourse. Since you have no other options to contact them, there is no other place to get resolution.
I attempted to pay my phone bill online and it came back denied. I knew that couldn't be right so I had them run it again. It came back denied again. So I went ahead and paid with AmEx. No problem. This was 8/11/15 at 8:30am PST. That night I discovered that 176.90 was taken out of my WU account, despite the charges being denied. (88.45 x 2). I have been consistently on the phone with Western Union and the phone company for 5 days now trying to get my money back and just keep getting the run around. They have taken 176.90 of MY money, that should have NEVER been touched once the denials were made and will not give it back to me. They have NO IDEA what they are doing. I think they just have a scripted rebuttal, because everyone has said the same thing, word for word. This is NOT ethical business practice and I thought was illegal in the United States.....stealing someone's money..
I called in to activate my WesternUnion branded Netspend card that I purchase at a local store and paid $200 to the store for a total load balance of $200. When I attempted to activate online, the website informed me that It needed me to call customer service to complete the activation process.
The customer service rep for netspend informed me that i had a negative balance on an old prepaid account (a few dollars) and asked if I would be willing to pay off that balance so my new card could be unblocked. I said yes, the rep prepared some email to there risk department asking them to release the the hold on my new card so I could access my funds. The rep ensured me it would take a maximum of 4 to 6 hours for the process to be completed.
I checked as of 11 hours later the card isn't activated and my funds are still not accessible.
Went to walmart, bought a net spend debit visa card. Got home and tried to register it. Got to a page telling me that I have to send in proof of my birth certificate, driver liscense and other personel info in order to use card...so now I am out money..and oh if you want them to refund you money....they charge an extra fee to do so....ALL BEWARE...DO NOT EVER BUY A NET SPEND DEBIT CARD FROM THEM...you may as well as throw your money in the garbage..
NetSpend Corporation Reviews
My husband had a prepaid card through NetSpend and his PAYROLL check was deposited every week onto this card. Yesterday someone that we don't even know was allowed to transfer his full paycheck off the card which was a total if 803.08! So now we have no money FOR food gas or bills. HOW DOES THIS KIND of stuff happen? Now they are telling us that they can't mail a check till investigation is done which is into November! Aren't they responsible for giving us our money that was stolen and worry about getting the person that took it. So not right!!! I am livid and need that money to survive! HELP!
This is a scam, do not give netspend any of your hard earned money! They can shut your account down for no reason and keep your money. Biggest mistake I've made, don't bother with these crooks. It's disgusting that this company steals money from hard working people. Single mothers, elderly, disabled... doesn't matter who you are, they will rob you in a heartbeat.
I've had my NetSpend account for well over 2 years now. My direct deposit from work goes into this account as well as my tax refund deposit. I recently decided to try their Refer A Friend program and I referred my Fiance. He lost his job back in June so every little bit counts in our household. We followed all of the directions that were required in the process but we never received the referral fee. That wasn't even my main problem though. My main problem is the extreme lack of customer service I received. They told lie after lie even when I gave them the proof of EVERYTHING! Whenever I asked to speak with a manager or supervisor they would say their manager/supervisor wasn't available OR say "ok" and put me on hold FOREVER! Then there were those who would lie and say "the money will be in your account in an hour or less" which never happened. There was even a guy who said "the reason why the referral fee wasn't given is because he HAD (keyword) an account with us that was opened in 2012" sayint the account was not inactive, LIE! He even went on to say a fake email account that my Fiance NEVER had, and it sounded ridiculous.
I read policies whenever I sign up for ANYTHING and even if he had a Netspend account before he had not had one within the past 180 days per NetSpend Refer A Friend policy, "No rewards credited to either party if referred individual had a NetSpend card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar days before the day the $40.00 load requirement is fully met." However, he had NEVER had a NetSpend account prior to this and if he did, why would it allow him to go through all the steps in the referral process? That's something that would be a flaw on NetSpend's end, not mine nor his.
No one wanted to credit our accounts, they told us that an escalation takes up to 2 busniess days for a response. Some conversations, when they got tired of me or him, they would ask us for the referral code and say "we reset your referral code, you will get the money in 2 business days" another LIE! We were told so many different things that it blew my mind! We would talk to one customer service rep and tell them how we were unhappy with the previous rep and they would turn around and do the exact same thing! For a customer who's been with the company for over 2 years, where's the loyalty? Where's the respect? And you expect me to refer individuals to your business when I can't even get respect as an existing customer? That to me is beyond disappointment..
I'm frustrated! I was at work calling NetSpend for about 4 hours straight, being put on hold, arguing, fussing with individuals that should have assisted me as best as they could! I was about to give up until I saw the MetaBank Logo on the bottom of their website. I clicked it and called their customer service number. The woman told me to call NetSpend so I told her that no one was helping me and she asked me what was wrong. At this point I didn't want to fuss or argue, I was worn out and I explained everything to her. She reached out to a manager and told them what I told her. About a half hour later, I got an Unknown phone call (I'm guessing because they don't want anyone to contact them) and the issue was finally resolved. I should not have to go through that. I am very upset, my fiance was even more upset for me. This took 4 hours out of my office time at work to try to get resolved, this means I have to work late... Thanks a lot NetSpend.. And believe me, I will share this until you put forth some type of new customer service regulations!
I was off the grid for more than a year. while i was away there was 1,192.34 and when i disputed it i gave them one dispute provided documents to me being away and they disputed ny whole 6,000.00 and was only disputing one transaction. man and they screwed it all up and closed my account wont help me to prosecute this person and have locked up my remaining 650.00. im livid as i have bills to pay and kids to feed! Do not use this company they will steal your money!
We purchased and activated a prepaid netSpend Visa at Target, in the ammount of $50. This card was meant to be used for emergency use on a vacation, taken by my 13 year old (at the time) son. It was activated by phone, which should have made the temporary card valid. This card never worked. I have requested the $50 by returned to me, as none of the funds were ever used, due to the inability to access funds.
netSpend has informed me that despite the card never being properly activated, they have been removing funds from the card each month. It now has a balance of around $8. If the card was never properly activated, they should not being charging a mothly fee. This card never worked and I need to have my $50 returned to me. Solely on principal, we intend to pursue this via small claims court.
For any consumer who uses online banking services for debit cards I would like to warn you about the company "NetSpend".
If you elect to use their services, please do not go with the Direct Deposit option. They have an outomatic overdraft protection plan that gives them the option to raid your accout of funds for any overdrafts.
They are counting on disabled government benefits receivers (Especially those with mental illinesses or dementia), who only have one amount of money to make it through the month. There is no option to opt out for direct depositors to their overdraft protection plan. So, if any benefits receiver runs out of money on their last purchase or forgets that there is no funds on the card, an overdraft can occur.
For this overdraft, say $0.16, if the overdraft is made on the 5th of the month, by the time their next check is deposited the fees will run easily to $45.00
For any disabled government benefits receiver this is a set up to rob you of your money. Yes they give you 10 days to come up with the $5.00 it will cost you refill your account to avoid penalties. An amount of $10 would cost $14.00. If you have no family or friends to turn to you will get screwd.
After reading up on the netspend company and pre-paid debit cards I decided to sign up for one. I read on their website that it would be a good way to use paypal for transfers without actually linking my real bank and leaving any of my financial information vulnerable to hackers. Netspend's fees seemed a little high, but it read as a very convient way to transfer and add money while on to go or through sales or shopping. According to netspends website I can link my paypal account to my netspend card.
https://www.netspend.com/account/paypalTransfer.m
That is the entire reason I signed up for netspend. It turns out that it is a lie. I have contacted netspend's customer service as well as paypal's and have found out that paypal never authorized netpend as a bank, and that you cannot transfer money from paypal to a metabank. The netspend website blatently says that I can, and when shown to a paypal representitive, I was told that I should probably contact a lawyer and open a case against them.
They mislead and lied to me, as well as the general public about the abilities of their product and it's uses and features. I would like to sue.
I've had a very bad experience with netspend. My husband and I filed our taxes and have been waiting for the card with our money on it, to show up for more than a month now. Each time we call we get someone we can barely understand, they don't sound like they even know what they are talking about, and we keep getting misleading information. We finally called for the third time because we still haven't received our card so they chose the option to send the card by UPS and it would be here within 1 to 2 business days. They told us if we wanted the tracking number we would have to call back and get it. We called today to get the tracking number because it's the second business day, they refused to give us the tracking number because it hasn't been more than 2 business days. We better have our card today or netspend is going to have one very angry call. In my eyes netspend is a joke...extremely unhappy.
On the 29th of feb2016 I called net spend about they said my social security benefits were available on put them on my card I had nothing wrong with my account..how ever the two days before that my account was not getting text alerts and I was being charged fees and I was a premier customer he said I was not suppose to be charged and the fees would be back on my card by midnight..well I woke up and I had received text messages saying that my cards were stolen and I needed to call them ..I called that's when I was told my account had been closed by me that day but my phone was off and my internet was not working I can verify that with att ..they said we have already mailed you a check and you should be receiving it in 3 to 5 business days..but then said 10 days I told them the government didn't send a check for my benefits and checks get lost in the mail..and I would be calling social security and my inspector general and tell them that that net spend and metabank offered to reopen my account but they could not put my money back on my card..i told them that I let social security investigate the matter but I would report that I did not receive my funds and that my account had been closed..
My issue started Jan. 5th 2016 when i received an email stating that my bill pay transaction was going to be taken out on a certain date. if i didn't authorize this transaction to call a number provided. so i contacted the number because not only did i not authorize i have never used there bill pay and i don't have a clue who this person was trying to take money out of my account. So the person on the phone said it was canceled nothing will be taken out. but 2 days the amount was taken out so i filed a dispute. 2 weeks later i get the refund. but the same thing has tried 8 times to take out of my account. then on 2/4/16 the amount was taken out again. netspend is giving me everything but a refund, i am getting headaches, and stomach issues, and no refund from netspend.
i looked on google for this person april toler they don't even exist. I am having to pay late fees because of this and about to loose my storage because of it. I found out the day i went to make my storage payment that they took out this money again. so i have a declined and late payment fee along with the headache of this ignorant company. i am in the process of filing a fraud report against them and the thing doing the transaction. but because i get 2 disability direct deposits i cant close the account until a cleared month of checks go into the new bank. i have to contact ssi to change my bank. and since netspend keeps taking my money and taking forever to do anything to resolve it. i have no money to deposit to get a new account. and if i don't change my direct deposit by a certain date it has to go to netspend for another month. and also because of the issues with netspend somehow my daughters check was returned, so ssi suspended her income for a month.Company keeps trying to do a bill pay that I've never done.
I've already sent in a complaint this is my second one this is an email I just received today. Warning! Insufficient funds to process your Bill Payment to april toler Dear Cardholder, A payment to april toler for $250.00 which you scheduled through Bill Pay has failed to process due to insufficient funds in your account. Please deposit additional funds to your account quickly and reschedule the payment if necessary by logging into the website on the back of your card and selecting the Bill Pay icon in the Account Center. Please note that we will not charge you any fees for the failed payment; however, make sure to pay your bill as soon as possible to avoid any late charges from your service provider. Thank you for using Bill Pay. If you require further assistance do not hesitate to contact us, Note: You may receive this notification message twice for the same scheduled payment because Bill Pay will make another attempt to process the payment after the first decline.Company keeps trying to do a bill pay that I've never done. I've already sent in a complaint this is my second one this is an email I just received today. Warning! Insufficient funds to process your Bill Payment to april toler Dear Cardholder, A payment to april toler for $250.00 which you scheduled through Bill Pay has failed to process due to insufficient funds in your account. Please deposit additional funds to your account quickly and reschedule the payment if necessary by logging into the website on the back of your card and selecting the Bill Pay icon in the Account Center. Please note that we will not charge you any fees for the failed payment; however, make sure to pay your bill as soon as possible to avoid any late charges from your service provider. Thank you for using Bill Pay. If you require further assistance do not hesitate to contact us, Note: You may receive this notification message twice for the same scheduled payment because Bill Pay will make another attempt to process the payment after the first decline. I have one phone call and they walk with you and how you used to be okay because the only way to cancel it was if I didn't I had no clue on how to do it and I've never used it. But to find out they had it set up weekly to take out $250. And because of all this in the stress I have constant migraines I'm about to lose my stories and all the stuff that goes in my home Mohamed phone shut off that's another $50 to turn on so at this point I'm wanting more than $250 because it's been going on since January when you first told me but it wasn't going to happen anymore. Is filing a police report with my local sheriff's department have a case number I have filed a complaint 3 or 4 times with the Better Business Bureau I filed a complaint with the internet complaint center and I am in the process of getting a new social security number and I've also gone on the Federal Trade Commission site something or the other thank you
Purchased a 35.00 debit Visa card tried for 3 days to activate that card. they want drivers license, ss card, mail showing address faxed that info. they refused to activate card because license is expired due to fact i can't drive anymore. finally after repeating info 15 times am told by a aupervisor it was activated for store use only which was fine but that 35.00 card is only worth 6.20 now due to unused time lapse. this company is a BIG ripoff and never will i ever get another one and will tell everyone i know not to buy them either.
I went out of town at the beginning of December and I let someone houses it for me....I called Netspend on Dec 17, 2015....in order to see if my deposited my check in the Amount of $729. I came back on 12/24/2015 and found these charges on my account that weren't mine. I already knew what to do shut down the card and give them a call to file a dispute. I have been emailing these people ever since no response just a runaround. Someone please help I just want my money
I was looking for a house to rent and I responded to an ad on craigslist and my call was forwarded to an Anchor House Financial agent that claimed I could get into a forclosed house with no money down that he could provide me with hundreds of houses that are available if I would sign up with his company's website. He gave me a 5 bedroom house address in Las Vegas and encouraged me to go there and check it out. I did go to a 7-11 store and loaded $212.00 on a brand new NetSpend prepaid card. I called him back and gave him my card information. and then I received a link via my email to Anchor House Financial's website. After forowing the promps I realised that this was a bogus website and that I had problably been a victum of a scam. I then investigated the five bedroom house address on the Clark County Assessors webpage and found that there was no such house that it was infact a bogus address. I then checked on Anchor House Financial for business complaints and there was plenty of scam reports posted.
I immediately called Netspend to notify them, and requested an immediate stop-payment. Netspend advertises fraud protection on there website. I was assured that it was no problem that NetSpend would put a stop-payment and block Anchor House Financial and that they would cancel my NetSpend card. And that I would receive another card in about 10 days with my $212.00 on it. The time of the transaction was after banking hours about 6:25 pm Pacific Time. In about ten days I did receive a card but it only had $7.00 (seven dollars) on it. I immediately called NetSpend and complained and disputed the transaction. I was told that Anchor House Financial did a second transaction two days later and was able to access my money.
I asked, "Well how is that posible that they could do that on a cancelled card? The agent agreed with me but informed me that I would have to make a dispute report and send them a letter. I did thiat. I was told that my money would be returned to me but that NetSpends financial dispute department has to do an investigation. After many follow-up calls and complaints and request to speak to a supervisor which they never would connect me to, and many changes to when I can expect to have my money returned to me. I told them that I would make a complaint online about their company stealing my money. I believe Netspend takes advantage of any stop-payments and NetSpend just keeps the amount of the stop-payment transaction. And just tells the person we are investigating and I believe they (NetSpend) themselves should be investigated and sued. I have read several simalar complaints that NetSpend has taken customers money and the customers can't do anything about it!
I opened a prepaid debit card account with netspend and had a balance of $480 dollars. My account was closed months after using it for unknown reasons. After many attempts of trying to get my funds back it hasn't been possible. Each time I've been told that the check is being processed or that it's been mailed.
These guys are work as a team, but would guess it is only two individual you are ripping people off for as much as they can get. They try to lure you in by offering a very compelling CPN package with Guaranteed funding in 24 hours. Should have ran when I heard that, but they told me every story in the book. Then when it came down to actually recieving the USBANK card with a 10K line it miracualously was lost, then it was delivered to wrong address, then they said it wasn't sent because no trade line was added which would cost me more money. They could never keep their stories straight. Plus they all acted like it was the other departments fault. Which in actuallity was probably only one or two people.
Now I have requested a full refund which they say they sent, and guess what that never came either. Now they won't ever pick up my call or answer my texts.
These guys are the REAL DEAL, they are first class CON TEAM. That will do whatever it takes to scam you out of your cash.
If I learned anything its not to believe people when it sounds to good to be true. I am issueing a full statement to the authorities, along with recorded voice conversations, text messages, and emails. Beware, they will try to get you as well. They operate by collecting money via money gram, and western uniion. I am turning all that information over to the authorities as well.
Here is there email:
Thank you for your Interest we look forward into helping you achieve financial success
All cards take 1-2 business days to reach you but can be rushed overnight express your name has to be printed on the card and registered to your name. Once processing is done, you will receive an email confirmation. Once the US bank card is shipped, you will receive an email with your tracking number and if you purchased a CPN, you will also receive an email containing your CPN information and the do's and don'ts. Thanks so much for joining in with us.
How to make payment we take payments by Money gram express you will find a Walmart location that has Money gram or any 24 hour Money gram
You will fill out a Blue express payment form we have a business account with them .
You will fill out the form enter the account number 4039 9583 9130 4504
You will put the receive code 7000
Enter the amount your paying along with company City and state which is Austin Texas
You must pay cash only debit card is not accepted when filling out the Blue Express payment form
When filling out the form choose option load a prepaid card
Once we receive payment you will be issued your Brand new Official Cpn number and Tracking number to track location of the route of the card
I have attached a picture of how your Us bank card will look
Look Forward working with you
I am the holder of a Visa prepaid debit card issued by Netspend. On 9/6/2015 I went down to the closest check cashing for the purpose of ordering an eBay ecard to that I promised my son. After loading the money onto the card I get online and try ordering the eBay card and I get the message, "credit card declined". I double check that I inputted all the information correctly which it was. I call Net spend customer service to see what the problem is and it was after business hours so I ended up having to call them back the next day. Later on that part. In the meantime I called Western Union, the company that Net spend uses to move the money loaded by a customer onto their card. The first person from Western Union that I speak to tells me that as of sometime last year they no longer accept money loads onto prepaid cards from Net spend and that I need to go back to the place I loaded the money and talk to them about it. I'm like OK, my receipt says Western Union in big bold letters so that's lie #1. Lucky im still at the place I loaded the money. I tell the person that took my money and put it on my card and told them what's going on and they insisted that Its Western Union that I need to talk to. I told them I just got off the phone with them and told them what Western Union told me. They said there's nothing they can do. At this point I'm pissed off because I promised my son something that day and I won't be able to give it to him, and its not even my fault. The next day rolls around and I call Net spend as soon as their customer service opens. The person I talk to tells me that my money was rejected because my account was not active when the money was put on the card. Well why and how could they even take the money if the account was not active and where is my money if it is not on my card? And why wasn't I advised that my account was not active before they took my money. And why was my account placed on inactive status? Ultimately I get off the phone with them and go back down to the place I loaded the money at. I called Net spend back and let them speak to the customer service person and after speaking to each other and accomplishing nothing, the customer service person that loaded the money wants to speak to someone from Western Union. I furious at this point because I don't take to getting the runaround very well. Still in the store I get hold of Western Union AGAIN, and now I'm told that yes they still work with Western Union to handle loads on prepaid cards and that yes Net spend rejected my money because there was something wrong with my accont. So where's my money at? The lady found the transaction in her system but that Net spend didn't send them any kind of message saying that since my account was reactivated whether they accepted the money that was loaded at first. OK this is ridiculous, how do I get my money back. Just cancel the transaction. I'm going to get my money back and cut this card up and never use it again. So the Western Union person put in a request for a refund and that they notified Net spend was notified that I am requesting a refund and that they are waiting for Net spend to give Western Union an authorization number so they can proceed to refund my money. And that's where it stands as of today 9/8/2015. No word from Net spend or Western Union about refunding my money back. Net spend was decent when they were first established. Now especially after this experience, I am definitely going to switch companies and find another company to handle my credit card transactions. Also, being that this basically voided my promise I made to my son, Net spend has definitely lost a customer.
Netspend takes your money and it takes forever to give it back to you. whenever you call they tell you in six hours it will be resolved but it will take months. Last year I was to bid and the auction requested me to put down 20% of what I was buying, I gave them about $5,000. After the auction I could not buy anything and the aution returned my money immediately back to netspend card, it took me 27 days to get my money back from Netspend after calling about ten times a day. In January a refund was sent to my account at netspend of $371.00, up till today I could not get my money after faxing everything they requested.
I wish the company does not exist any longer
I started using the Netspend card to save money as I don't have a bank account.
I noticed that some money was missing from my account (around 250+ dollars)
I looked online at my activity and there were a bunch of international transactions designated as "signature purchases" which to me means I signed something at the location where I made the "signature purchase". I have never signed for anything on this card.
So I disputed the transactioins by filing a dispute through the Netspend website.
The next day when I tried to log into my account it said "There is a problem with your account. Please call Customer Service at 866-387-7363.
When I call the number it asks me for my card number or Social Security Number.
I entered my card number and it says 'that is not a valid number, goodbye' and hangs up.
I called back and tried my SSN, same thing.
I thought maybe I mistyped the number so I tried about 5 more times with the same result.
I then emailed Netspend customer service and told them what happened and that I'm not able to log into my account and when I call on the phone I am unable to talk to anyone and their system just hangs up on me.
A day later the email response from Netspend was 'Your account has been closed by our risk assessment team. You are no longer eligble for our service. Have a nice day.'
What about my money? What about the dispute? What about my hundreds of dollars?
I emailed them back several times telling trying to get answers. I don't think they are coming.
Do not ever use Netspend. It is a complete scam.
Netspend will steal the money from your account and when you try to dispute it, they will close your account and you cannot even contact them to resolve the issue.
They tout their service as being for people who cannot get a normal bank account. That is because they can screw you over as they know you are desparate and have no recourse.
It blows my mind that this company is allowed to operate in the open, stealing peoples money and ripping them off day in and day out and nothing is done about it. They don't get in trouble, they don't get shut down, they don't get punished, nothing. Just ripping people off day in and day out and theres nothing we can do about it. Yay America. Greatest country in the world. Psh. yeah right.
Recieved a netSpend card as a "gift card", which I understand it is not. In order to activate the card you need to provide a SS#. You cannot even get to customer service by phone until you enter a SS#. However, was told by their email customer service I could convert it to a limited use card without using my social security number, but needed to call customer service to do so. Since you cannot call customer service without using your SS#, this was a runaround scam. I finally put in 0000000000 as a SS# and got through to customer service. Once I told the rep I wanted to make it a limited use card, he said I had no funds. I had just received the card intended to be a gift card, with the receipt of money put on the card. He could not offer any other support. The $50 is gone and there is no way to recoup it.
Customer service is very dificult to get to, once you do get to them, they will lie, then tell you there is no recourse. Since you have no other options to contact them, there is no other place to get resolution.
Would highly recommend finding a different card.
I attempted to pay my phone bill online and it came back denied. I knew that couldn't be right so I had them run it again. It came back denied again. So I went ahead and paid with AmEx. No problem. This was 8/11/15 at 8:30am PST. That night I discovered that 176.90 was taken out of my WU account, despite the charges being denied. (88.45 x 2). I have been consistently on the phone with Western Union and the phone company for 5 days now trying to get my money back and just keep getting the run around. They have taken 176.90 of MY money, that should have NEVER been touched once the denials were made and will not give it back to me. They have NO IDEA what they are doing. I think they just have a scripted rebuttal, because everyone has said the same thing, word for word. This is NOT ethical business practice and I thought was illegal in the United States.....stealing someone's money..
I called in to activate my WesternUnion branded Netspend card that I purchase at a local store and paid $200 to the store for a total load balance of $200. When I attempted to activate online, the website informed me that It needed me to call customer service to complete the activation process.
The customer service rep for netspend informed me that i had a negative balance on an old prepaid account (a few dollars) and asked if I would be willing to pay off that balance so my new card could be unblocked. I said yes, the rep prepared some email to there risk department asking them to release the the hold on my new card so I could access my funds. The rep ensured me it would take a maximum of 4 to 6 hours for the process to be completed.
I checked as of 11 hours later the card isn't activated and my funds are still not accessible.
Went to walmart, bought a net spend debit visa card. Got home and tried to register it. Got to a page telling me that I have to send in proof of my birth certificate, driver liscense and other personel info in order to use card...so now I am out money..and oh if you want them to refund you money....they charge an extra fee to do so....ALL BEWARE...DO NOT EVER BUY A NET SPEND DEBIT CARD FROM THEM...you may as well as throw your money in the garbage..