I contacted Netgear because I had purchased their product and was having an issue with the start-up going excessively slow. They told me they couldn't do anything even though I had their product unless I paid to have someone try to fix it. I paid the $139.99 fee for an annual subscription for GearHead Support.
They then went in to try to fix the problem and wound up making it worse. The whole system moved slower, there was a notification popping up saying that the site I was trying to go into could not be reached (not just one site - almost all of the ones I tried to go in) and a few other problems that were minor.
I then requested verbally that I would like a pro-rated refund for the subscription. They responded with an email dated January 29, 2022 at 2:36 p.m. saying that I received numerous troubleshooting steps and that they can't guarantee they will resolve any issue in accordance with their refund policy The email also stated to send any follow up responses, replay to that specific email address.
I read over the service agreement and refund policy and there was no clause indicating the outcome if their troubleshooting made the system worse. On the same date approximately two hours later, I sent a response to their email asking where it states in the terms and conditions that they are not responsible for providing services that would make my system worse. I never received a response to that.
I waited approximately 30 days to give them time to answer and nothing. I sent an email asking for a response. That email bounced back to me saying they could not link the message to an open support case and the mailbox is unmonitored and I might need to open a new case. I then went online and it turned out my case was closed the same date they emailed me saying I could email them back. Needless to say, I never got any pro-rated refund.
So I have a Netgear R7540 router. It does not extend to even 1/8 of the range advertised. Hade to purchase a wi-fi extender for security cameras. I placed it 23 feet from router and it only registered the 2.4 GHz band. So I googled their customer service, got the 1-888 number and dialed it. First guy was rude, said a technician would be calling me and hung up in my face! I called back and at the same time the "tech" called me back.
Very thick accent to where it was almost impossible to understand him. No offense but communication is the main factor of a telephone help service call. he then did a remote access to my laptop. went thru multiple files and screens pointing to programs not running then to system config to show me the problem. I had been hacked by people in another country and they were blocking my programs from running he said. It was not the Netgear equipment. It was hckers and my local network. Then he stated they had access to my whole life and bank accounts and everything and basically my computer was locked up without getting them removed.
I stated that I was on the internet and and had 6 devices showing in my wi-fi network. He then reiterated how these random hackers were going to ruin my life if I didnt do something about it and to hold while he discussed my situation with his supervisors team. he came back with a list of what I should do, and he was more thatn happy to help for free, so which firewall protection plan did I want to purchase? 1 year? 3 year? i declined and hung up/ he called bavck 4 times, which i promptly ignored.
Plus the specifics of the equipment are vastly exaggerated. $400.oo worth of equipment and i cannot receive wi-fi signal 60 feet from router? they advertise close to 200 ft!! All lies, To throw out blatant lies and scare tactics to coerce me into a purchase when IU just needed help was a ridiculous low blow. Did not receive ANY resolution to the problem I was experiencing from their brand new equipment. Am completely disgusted at the lies, scare tactics and complete lack of any customer servic that I received on this call. Screw this company that uses their avenue of help to offer nothing but a scam and con to their customers .
Please do an online search of complaints against Netgear before buying. You will see the same issue over and over. They will not support their products, but will try to get more and more $ from you every time you contact customer support. I paid $300 for this router. It is supposed to have a 1 year warranty. I also paid $70 for their virus protection. The router constantly drops internet (it is not my provider, I've checked the fiber modem and it is fine).
I went to the Netgear site and checked the button/link to return item under warranty. It gives you a phone number where you reach on overseas call center. After hours on the phone troubleshooting, they were not able to resolve the issue. The tech said if I paid more money, he could fix it. I reminded him it was under warranty and asked for information to return it. He refused, and demanded $. I asked to speak to a supervisor and he hung up. I've spent the last several weeks trying to get help, but keep getting the run-around. I've filed with the BBB and same thing, just more misdirection. I've asked to speak to a supervisor repeatedly. They keep saying I will get a call. More than a month later.....nothing.
Don't just believe me. Do a web search of Netgear complaints. They all say the same thing. I wish I would have searched before buying.
i bought a Netgear AC1200 extender and had it working and it worked for the first 2 hours. Later when I tried to connect I could not. I reset the extender, then tried to reconfigure, still did’t work. Called there 1800 but being in Canada it wouldn’t connect. I sent a message through there support message centre.
Texted to someone who said I needed there tech specialist and he would call me back. Received a call back from some with a heavy India accent who told me he neede to access the router. I thought OK a big tech company and let him.
He installed software and did a few netstat commands. He said I had intruders on my computer and I needed there firewall software installed to fix my issue. At this point I new I was being scammed and he passed me to someone else who tried to reason with me. I broke the connection and tried to reboot the Mac, it was dead. I spent the next 12 hours recovering from the day before backup, installing a firewall and changing all my passwords.
i tried reporting this to Netgear management but only have there text contact, so when I said the issue the center went offline
I returned this hardware and have though Netgear WAS a good company.
Purchased an Arlo Pro 4 camera system made by Netgear last December 2016. In May of 2017 I was advised to upgrade the 'app' on my Iphone and after doing so I lost my ZOOM capability. I called Netgear support immediatedly and was told they were working on the problem and it would be resolved soon. It is now September and they have closed my case and ignore me and the problem is still not resolved. I was told by a Netgear rep at one point they would issue a partial refund of $200.00 dollars minimum then they reneged on that offer. I asked to be put in touch with the CEO of Netgear Mr. Patrick Lo but was told NO! I paid $650.00 for this Netgear Arlo Pro Camera system and now I cannot get anyone to assist as they have closed my complaint and continue to ignore me.
I had the same trouble with a bogus camera outfit that operates out of Cupertino, Ca and that was never resolved either . Stung twice now from two California based companies who DO NOT offer customer service or support.
I was also told by Netgear to return the ARLO outfit to the place of purchase for a refund but Best Buy told me I only had a one month return option.
My modem router will not download wireless, called for support and was told I have to pay for a service plan for help.It is extortion and will throw the netgear piece of s*** in the garbage before I give them money
will not respond to complaints via bbb.org or complaints
sent via us mail.
sent product and complaint to ceo with usps tracking
#9405803699300396618698 and no response filed
a complaint with the bbb.org no response. i sent the product back to the desk of partric lo ceo of netgear with my complaint and the damaged product they refuse to honor its warenty and i have yet to get a valid response from any body at netgear. i have also filed a bbb complaint and reached out to them via facebook they refuse to make this mattor right. I have given this company every opertunity to make this right. when i returned the product with my complaint via us mail i have attached a proof of purchese. they refuse to honor support for there product without a $250 fee. when the product only cost $50 or less it self. $250 support scam inorder to repair there damaged product. the ceo or any body at the office has not respond to me yet. i even sent my complaint via us mail and have proof they got my complaint and the damaged product. there policy is to ignor me. like the consumer dont exist.
I am having trouble with my internet slowing down every day a a specific time. I called Charter and they said everything was working great on their end and that I should contact Netgear. I did so and I was told that I had a lot of interferance with my frequency. I was told that if i don't take care of this all of the hardware connected to my router would be in danger. Then I was informed that I must purchase at least a one year service warranty for them to take care of the problem. I am as dissapointed as I have ever been in a company. Using these scare tatics to get me to purchase a 1 year service warranty at $129. I paid less than that for the router. I just hung up. Needless to say I will never purchase from them again. It's a shame too, I purchased Netgear because the last one I had worked so well... and for years. I did some research and found hundreds of the same complaints listed on dozens of different consumer websites. It's a bad way to do business.
In Nov of 2016 I received a notification from netgear to update my usb plugin. When I I downloaded their update,I Iost the internet and my computer was full of wavy lines. couldn't access anything! Upon calling the netgear customer support a man from India said my plugin was out of date; but they could fix it for $89 to $286. I told him that everything was working fine until I downloaded the netgear update and that he deliberately broke it . He said sorry, but I can't help you until you pay us. I use my computer for business and was down for most of the day. I was not ready to pay someone for breaking my service and loss of business! I hope a million people read this and netgear gets blindsided by lost business! Thanks-disgruntled.
I just bought the Netgear Night Howk-D7000 a few months ago to replace the Centurylink modem. After a few weeks, I noticed that my phone took longer time to connect to the router via WiFi. Recently, I loss Wifi connection so I recycle power the router (by unplug the AC-DC adapter and re-plug the AC-DC adapter). Then, WiFi worked again. My Centurylink modem never loss Wifi connection for 10 years. This is very big concern for me or any one that had the house configure with many wireless cameras or other wireless control devices. If you are away from home and the router acting up by loss Wifi connection, then you can not control or connect to your wireless devices. Unless you have to go home and recycle power the modem/router.
This report is to tell other not to buy Netgear Night Hawk D7000 modem / router until the CEO of Netgear announced the fix of wifi intermittent or loss connection. For me, I have to put the Century modem back to my home network, just wasted $289.
I purchased a Netgear Nighthawk X6 in April 2015 for $300+. This purchase included a one year product warranty that does not expire until April 2016. The warranty mentions no where that a fee will be required for any technical issues. Just 7 months after purchase, my very expensive router died. I called the Netgear tech support (located in India from the sound of my customer rep) and was immediately informed that they could not evaluate the product until I paid them a fee of $129.99.
Once I paid that, they informed me that I would need to pay to ship my router to Netgear and if they agreed the router was defective they would send me a new one. If they didn't agree, they would send me back my original router and the fee of $129.99 plus shipping and handling would not be reimbursed to me. This doesn't sound like a company that gives a s**t about its customers. I want my shipping costs paid for and I want a refund of $129.99 or I will make sure anyone and everyone that will listen knows that Netgear is not a reputable company and it willfully nickel and dimes its customers. The serial number for my router is: *********42DE
Beware. Netgear support says that its products are guaranteed for 1 year, however, Netgear provides only 90 days of telephone support, after which they want more money. The web site appears to have been designed so that you have to phone in. This effectively means that Netgear products are guaranteed for only 90 days.
Netgear Reviews
I contacted Netgear because I had purchased their product and was having an issue with the start-up going excessively slow. They told me they couldn't do anything even though I had their product unless I paid to have someone try to fix it. I paid the $139.99 fee for an annual subscription for GearHead Support.
They then went in to try to fix the problem and wound up making it worse. The whole system moved slower, there was a notification popping up saying that the site I was trying to go into could not be reached (not just one site - almost all of the ones I tried to go in) and a few other problems that were minor.
I then requested verbally that I would like a pro-rated refund for the subscription. They responded with an email dated January 29, 2022 at 2:36 p.m. saying that I received numerous troubleshooting steps and that they can't guarantee they will resolve any issue in accordance with their refund policy The email also stated to send any follow up responses, replay to that specific email address.
I read over the service agreement and refund policy and there was no clause indicating the outcome if their troubleshooting made the system worse. On the same date approximately two hours later, I sent a response to their email asking where it states in the terms and conditions that they are not responsible for providing services that would make my system worse. I never received a response to that.
I waited approximately 30 days to give them time to answer and nothing. I sent an email asking for a response. That email bounced back to me saying they could not link the message to an open support case and the mailbox is unmonitored and I might need to open a new case. I then went online and it turned out my case was closed the same date they emailed me saying I could email them back. Needless to say, I never got any pro-rated refund.
So I have a Netgear R7540 router. It does not extend to even 1/8 of the range advertised. Hade to purchase a wi-fi extender for security cameras. I placed it 23 feet from router and it only registered the 2.4 GHz band. So I googled their customer service, got the 1-888 number and dialed it. First guy was rude, said a technician would be calling me and hung up in my face! I called back and at the same time the "tech" called me back.
Very thick accent to where it was almost impossible to understand him. No offense but communication is the main factor of a telephone help service call. he then did a remote access to my laptop. went thru multiple files and screens pointing to programs not running then to system config to show me the problem. I had been hacked by people in another country and they were blocking my programs from running he said. It was not the Netgear equipment. It was hckers and my local network. Then he stated they had access to my whole life and bank accounts and everything and basically my computer was locked up without getting them removed.
I stated that I was on the internet and and had 6 devices showing in my wi-fi network. He then reiterated how these random hackers were going to ruin my life if I didnt do something about it and to hold while he discussed my situation with his supervisors team. he came back with a list of what I should do, and he was more thatn happy to help for free, so which firewall protection plan did I want to purchase? 1 year? 3 year? i declined and hung up/ he called bavck 4 times, which i promptly ignored.
Plus the specifics of the equipment are vastly exaggerated. $400.oo worth of equipment and i cannot receive wi-fi signal 60 feet from router? they advertise close to 200 ft!! All lies, To throw out blatant lies and scare tactics to coerce me into a purchase when IU just needed help was a ridiculous low blow. Did not receive ANY resolution to the problem I was experiencing from their brand new equipment. Am completely disgusted at the lies, scare tactics and complete lack of any customer servic that I received on this call. Screw this company that uses their avenue of help to offer nothing but a scam and con to their customers .
Please do an online search of complaints against Netgear before buying. You will see the same issue over and over. They will not support their products, but will try to get more and more $ from you every time you contact customer support. I paid $300 for this router. It is supposed to have a 1 year warranty. I also paid $70 for their virus protection. The router constantly drops internet (it is not my provider, I've checked the fiber modem and it is fine).
I went to the Netgear site and checked the button/link to return item under warranty. It gives you a phone number where you reach on overseas call center. After hours on the phone troubleshooting, they were not able to resolve the issue. The tech said if I paid more money, he could fix it. I reminded him it was under warranty and asked for information to return it. He refused, and demanded $. I asked to speak to a supervisor and he hung up. I've spent the last several weeks trying to get help, but keep getting the run-around. I've filed with the BBB and same thing, just more misdirection. I've asked to speak to a supervisor repeatedly. They keep saying I will get a call. More than a month later.....nothing.
Don't just believe me. Do a web search of Netgear complaints. They all say the same thing. I wish I would have searched before buying.
i bought a Netgear AC1200 extender and had it working and it worked for the first 2 hours. Later when I tried to connect I could not. I reset the extender, then tried to reconfigure, still did’t work. Called there 1800 but being in Canada it wouldn’t connect. I sent a message through there support message centre.
Texted to someone who said I needed there tech specialist and he would call me back. Received a call back from some with a heavy India accent who told me he neede to access the router. I thought OK a big tech company and let him.
He installed software and did a few netstat commands. He said I had intruders on my computer and I needed there firewall software installed to fix my issue. At this point I new I was being scammed and he passed me to someone else who tried to reason with me. I broke the connection and tried to reboot the Mac, it was dead. I spent the next 12 hours recovering from the day before backup, installing a firewall and changing all my passwords.
i tried reporting this to Netgear management but only have there text contact, so when I said the issue the center went offline
I returned this hardware and have though Netgear WAS a good company.
Purchased an Arlo Pro 4 camera system made by Netgear last December 2016. In May of 2017 I was advised to upgrade the 'app' on my Iphone and after doing so I lost my ZOOM capability. I called Netgear support immediatedly and was told they were working on the problem and it would be resolved soon. It is now September and they have closed my case and ignore me and the problem is still not resolved. I was told by a Netgear rep at one point they would issue a partial refund of $200.00 dollars minimum then they reneged on that offer. I asked to be put in touch with the CEO of Netgear Mr. Patrick Lo but was told NO! I paid $650.00 for this Netgear Arlo Pro Camera system and now I cannot get anyone to assist as they have closed my complaint and continue to ignore me.
I had the same trouble with a bogus camera outfit that operates out of Cupertino, Ca and that was never resolved either . Stung twice now from two California based companies who DO NOT offer customer service or support.
I was also told by Netgear to return the ARLO outfit to the place of purchase for a refund but Best Buy told me I only had a one month return option.
My modem router will not download wireless, called for support and was told I have to pay for a service plan for help.It is extortion and will throw the netgear piece of s*** in the garbage before I give them money
Netgear refuse to honor warenty for product.
refuse to honor its warenty for the routor
will not respond to complaints via bbb.org or complaints
sent via us mail.
sent product and complaint to ceo with usps tracking
#9405803699300396618698 and no response filed
a complaint with the bbb.org no response. i sent the product back to the desk of partric lo ceo of netgear with my complaint and the damaged product they refuse to honor its warenty and i have yet to get a valid response from any body at netgear. i have also filed a bbb complaint and reached out to them via facebook they refuse to make this mattor right. I have given this company every opertunity to make this right. when i returned the product with my complaint via us mail i have attached a proof of purchese. they refuse to honor support for there product without a $250 fee. when the product only cost $50 or less it self. $250 support scam inorder to repair there damaged product. the ceo or any body at the office has not respond to me yet. i even sent my complaint via us mail and have proof they got my complaint and the damaged product. there policy is to ignor me. like the consumer dont exist.
I am having trouble with my internet slowing down every day a a specific time. I called Charter and they said everything was working great on their end and that I should contact Netgear. I did so and I was told that I had a lot of interferance with my frequency. I was told that if i don't take care of this all of the hardware connected to my router would be in danger. Then I was informed that I must purchase at least a one year service warranty for them to take care of the problem. I am as dissapointed as I have ever been in a company. Using these scare tatics to get me to purchase a 1 year service warranty at $129. I paid less than that for the router. I just hung up. Needless to say I will never purchase from them again. It's a shame too, I purchased Netgear because the last one I had worked so well... and for years. I did some research and found hundreds of the same complaints listed on dozens of different consumer websites. It's a bad way to do business.
In Nov of 2016 I received a notification from netgear to update my usb plugin. When I I downloaded their update,I Iost the internet and my computer was full of wavy lines. couldn't access anything! Upon calling the netgear customer support a man from India said my plugin was out of date; but they could fix it for $89 to $286. I told him that everything was working fine until I downloaded the netgear update and that he deliberately broke it . He said sorry, but I can't help you until you pay us. I use my computer for business and was down for most of the day. I was not ready to pay someone for breaking my service and loss of business! I hope a million people read this and netgear gets blindsided by lost business! Thanks-disgruntled.
I just bought the Netgear Night Howk-D7000 a few months ago to replace the Centurylink modem. After a few weeks, I noticed that my phone took longer time to connect to the router via WiFi. Recently, I loss Wifi connection so I recycle power the router (by unplug the AC-DC adapter and re-plug the AC-DC adapter). Then, WiFi worked again. My Centurylink modem never loss Wifi connection for 10 years. This is very big concern for me or any one that had the house configure with many wireless cameras or other wireless control devices. If you are away from home and the router acting up by loss Wifi connection, then you can not control or connect to your wireless devices. Unless you have to go home and recycle power the modem/router.
This report is to tell other not to buy Netgear Night Hawk D7000 modem / router until the CEO of Netgear announced the fix of wifi intermittent or loss connection. For me, I have to put the Century modem back to my home network, just wasted $289.
I purchased a Netgear Nighthawk X6 in April 2015 for $300+. This purchase included a one year product warranty that does not expire until April 2016. The warranty mentions no where that a fee will be required for any technical issues. Just 7 months after purchase, my very expensive router died. I called the Netgear tech support (located in India from the sound of my customer rep) and was immediately informed that they could not evaluate the product until I paid them a fee of $129.99.
Once I paid that, they informed me that I would need to pay to ship my router to Netgear and if they agreed the router was defective they would send me a new one. If they didn't agree, they would send me back my original router and the fee of $129.99 plus shipping and handling would not be reimbursed to me. This doesn't sound like a company that gives a s**t about its customers. I want my shipping costs paid for and I want a refund of $129.99 or I will make sure anyone and everyone that will listen knows that Netgear is not a reputable company and it willfully nickel and dimes its customers. The serial number for my router is: *********42DE
Beware. Netgear support says that its products are guaranteed for 1 year, however, Netgear provides only 90 days of telephone support, after which they want more money. The web site appears to have been designed so that you have to phone in. This effectively means that Netgear products are guaranteed for only 90 days.