I ordered four wristbands from this place which were supposed to be debossed and when they arrived I noticed the quality was absolutely horrible. The debossing was not very good and the lettering was all offsided.
I have tried to contact someone in customer service (888-707-4569) and was told they are having technical difficulties with the phones. That was last week. Now I cannot get ahold of anyone AT ALL. I try to call the sales line (877-508-4569) to notify them that there is no-one to pick up the phone in the customer service dept. and every time without fail my call will get to be first in queue and be disconnected before actually speaking with a customer service rep. Sometime I will have waited on hold for 15 minutes only to be disconnected.
I also submitted two customer service tickets last week and have yet to recieve a response. The last time I spoke with a customer service rep. from this a*****e company I was told that my information would be sent to a supervisor immediately and I would recieve a call within a couple days.
This is the by-far the worst customer service I have ever recieved from any business.
They will take your oder.... but forget about getting ahold of customer service if there is any kind of problem with your oder afterward.
DO NOT use this business for any of your marketing needs. They really need to be shut down.
On 3/21/11 @ approx 4pm I went on line & placed an order with this company. I was attracted to their 24 hr service. My nephew had passed away & I wanted to order wristbands w/ his name on it to be given out at his wake, which was scheduled for Wed 3/23/11. I ordered 150 wristbands w/ his name & hearts on either side w/ the words "Forever in our hearts" on the back. I put a rush job on it & paid an additional $59 for overnight shipping. The whole thing totaled $216.28.
On 3/22/11 I kept checking my order all day long. It was 25 hours & 36 minutes later that they were shipped!!! I kept calling & calling. No answer. I was so stressed out as it was, I did not need anymore stress. Finally @ 11pm I got in touch w/ FedEx when they finally got the package, but they said it wouldn't be delivered till 3pm the following day! That would be 45 hours later. I had to be in Centereach, NY by 2pm!! I was so sick by this I was throwing up, my anxiety medication was not working. On the day of my 26 y/o nephew's wake I am going to the FedEx office to pick up my package personally.
I was outraged. When I opened the package I was even more upset. What I got was not what was shown me when I placed the order + I received the package 42 hours later. Nothing I can do at this point, we had a 2 hour drive ahead of us. So I decided to call them on my drive out there. I was disconnected twice. When I did speak to someone & told them the whole story, she had the nerve to say to me "Well, you got what you paid for"!!!!
ARE YOU KIDDING ME!!! I don't know about you, but $216 is a lot of money for me. I expected 24 hour service as advertised & then you have the audacity to say that to me, like I wasn't worth anything.
I have to say that I will NEVER order from this company again. I filed a complaint with them asking for a full refund of my overnight shipping charge of $59. That is still in progress as of today.
5/5/2011
After calling, email, mailing, faxing, etc to this company, they have refuse all my attention. I have submitted a complaint against the company to the Better Business Bureau. They said that the company has 30 days to answer my complaint. So I waited my 30 days & resubmitted my complaint to the BBB. I just received an email from the BBB saying:
"Unfortunately the company did not respond to the complaint; therefore, we had to close it as "no response". Since the company is not a BBB member we cannot obligate them to answer. However, this will be reported on their company's report for three years. You might want to pursue other methods to resolving this complaint. Again, we do apologize that we could not assist with this matter."
WARNING: This company is not a BBB member!!! DO NOT ORDER FROM THIS COMPANY!!
I WILL seek other methods of obtaining satisfaction. They have not heard the last of me.
5/10/2011
I got in touch with a lawyer. News was not good for me. The lawyer said (& I quote) "It is a buyer's beware as there is very little regulation for online sales. And with them not being a member of the BBB, there is no way of filing a complaint against them" If I had paid by credit card (I paid by debit) you can call your company & dispute the charge. That way, if anything was paid to this company, the payment will be reversed & they won't get paid.
So now I am on a personal crusade to bad mouth this company. I went to their review site & wrote a bad review, but when I submitted it I was sent a message that it will be posted after a moderator edits it.
Netbrands Media Corporation Reviews
I ordered four wristbands from this place which were supposed to be debossed and when they arrived I noticed the quality was absolutely horrible. The debossing was not very good and the lettering was all offsided.
I have tried to contact someone in customer service (888-707-4569) and was told they are having technical difficulties with the phones. That was last week. Now I cannot get ahold of anyone AT ALL. I try to call the sales line (877-508-4569) to notify them that there is no-one to pick up the phone in the customer service dept. and every time without fail my call will get to be first in queue and be disconnected before actually speaking with a customer service rep. Sometime I will have waited on hold for 15 minutes only to be disconnected.
I also submitted two customer service tickets last week and have yet to recieve a response. The last time I spoke with a customer service rep. from this a*****e company I was told that my information would be sent to a supervisor immediately and I would recieve a call within a couple days.
This is the by-far the worst customer service I have ever recieved from any business.
They will take your oder.... but forget about getting ahold of customer service if there is any kind of problem with your oder afterward.
DO NOT use this business for any of your marketing needs. They really need to be shut down.
On 3/21/11 @ approx 4pm I went on line & placed an order with this company. I was attracted to their 24 hr service. My nephew had passed away & I wanted to order wristbands w/ his name on it to be given out at his wake, which was scheduled for Wed 3/23/11. I ordered 150 wristbands w/ his name & hearts on either side w/ the words "Forever in our hearts" on the back. I put a rush job on it & paid an additional $59 for overnight shipping. The whole thing totaled $216.28.
On 3/22/11 I kept checking my order all day long. It was 25 hours & 36 minutes later that they were shipped!!! I kept calling & calling. No answer. I was so stressed out as it was, I did not need anymore stress. Finally @ 11pm I got in touch w/ FedEx when they finally got the package, but they said it wouldn't be delivered till 3pm the following day! That would be 45 hours later. I had to be in Centereach, NY by 2pm!! I was so sick by this I was throwing up, my anxiety medication was not working. On the day of my 26 y/o nephew's wake I am going to the FedEx office to pick up my package personally.
I was outraged. When I opened the package I was even more upset. What I got was not what was shown me when I placed the order + I received the package 42 hours later. Nothing I can do at this point, we had a 2 hour drive ahead of us. So I decided to call them on my drive out there. I was disconnected twice. When I did speak to someone & told them the whole story, she had the nerve to say to me "Well, you got what you paid for"!!!!
ARE YOU KIDDING ME!!! I don't know about you, but $216 is a lot of money for me. I expected 24 hour service as advertised & then you have the audacity to say that to me, like I wasn't worth anything.
I have to say that I will NEVER order from this company again. I filed a complaint with them asking for a full refund of my overnight shipping charge of $59. That is still in progress as of today.
5/5/2011
After calling, email, mailing, faxing, etc to this company, they have refuse all my attention. I have submitted a complaint against the company to the Better Business Bureau. They said that the company has 30 days to answer my complaint. So I waited my 30 days & resubmitted my complaint to the BBB. I just received an email from the BBB saying:
"Unfortunately the company did not respond to the complaint; therefore, we had to close it as "no response". Since the company is not a BBB member we cannot obligate them to answer. However, this will be reported on their company's report for three years. You might want to pursue other methods to resolving this complaint. Again, we do apologize that we could not assist with this matter."
WARNING: This company is not a BBB member!!! DO NOT ORDER FROM THIS COMPANY!!
I WILL seek other methods of obtaining satisfaction. They have not heard the last of me.
5/10/2011
I got in touch with a lawyer. News was not good for me. The lawyer said (& I quote) "It is a buyer's beware as there is very little regulation for online sales. And with them not being a member of the BBB, there is no way of filing a complaint against them" If I had paid by credit card (I paid by debit) you can call your company & dispute the charge. That way, if anything was paid to this company, the payment will be reversed & they won't get paid.
So now I am on a personal crusade to bad mouth this company. I went to their review site & wrote a bad review, but when I submitted it I was sent a message that it will be posted after a moderator edits it.