I bought a Nest Cam webcam from this company four months ago. It worked great for about a month, and then I started receiving messages, several times a day, that the camera had been offline for 10 minutes or more.
I contacted Nest Support and asked for a replacement under the ordinary defective hardware warranty. To my surprise, I was told that disconnection of the camera several times a day, for over ten minutes at a time, is "expected and normal product behavior." They said that since the camera eventually re-pairs, it isn't considered defective and Nest won't replace it.
This is unbelievably bad customer support. I have 40 other devices connected to my WiFi LAN - including several other Nest products, and several other webcams - none of them exhibits this behavior. And the camera is about 20 feet away from the main WiFi AP - literally one room over - not far away or on the other side of the house. [continued below]....
Nest Labs Reviews
I bought a Nest Cam webcam from this company four months ago. It worked great for about a month, and then I started receiving messages, several times a day, that the camera had been offline for 10 minutes or more.
I contacted Nest Support and asked for a replacement under the ordinary defective hardware warranty. To my surprise, I was told that disconnection of the camera several times a day, for over ten minutes at a time, is "expected and normal product behavior." They said that since the camera eventually re-pairs, it isn't considered defective and Nest won't replace it.
This is unbelievably bad customer support. I have 40 other devices connected to my WiFi LAN - including several other Nest products, and several other webcams - none of them exhibits this behavior. And the camera is about 20 feet away from the main WiFi AP - literally one room over - not far away or on the other side of the house. [continued below]....