I went through all of the necessary procedures and protocols to have my student loan forgiven. This company gave me my loan forgiveness documents via mail. Then, they didn't remove the information from my credit report. Now, they are saying that I was never approved.
I had authorized several loans on behalf of my children to attend college. Upon graduation I started the process of paying back the loans. As my finances grew stronger I paid off several of the loans.
In May 2018 I contacted Nelnet with teh objective of determing a payoff of 1 loan in full. The issue for the Nelnet processor was that my most recent payment was not recognized/applied by Nelnet; it was posted but not counted??. The processor had me wait while she determined the payoff number. Once she gave me the number I provided the bank information and it should have been completed.
The following month I received a statement that showed a balance on the loan that i had paid off. I waited anothe rmonth t o see whether it cleared and saw it remained open collecting interest.
I contacted Nelnet and spoke with a processor and supervisor who stated I had an outstanding balance even though they agreed the Nelnet processor possibly made an error?? I officially filed a complaint in May 2018 that apparently does nothing except supposedly helps Nelnet with their staff to perform better in the future?
Tonight while making a payment to Nelnet for my remaining loans I inquired about the old loan that is accruing interest. The processor said he couldn't do anything but have me back pay the outstanding balance? He spouted terms and conditions that I agreed to when I started the loan but wouldn't confirm how that supposed outstanding amount was determined?
Nor provide it in writing. and he also recognzied that there might hav ebeen an error in the payoff amnount I was given by the Nelnet processor. He was not able to provide me with the computation that resulted in an incorrect payoff amount. As that payoff amount included principal with accrued interest I wager they screwed up the interest amount and tried toc ocrrect it after the fact. That is BULL. There should be an oversight entity that should take them to task for screwing up.
NOTE: All along I have other loans with Nelnet that I am paying down. And wondering whether they will screw up the payoff numbers on those loans in the future.
NelNet Reviews
I went through all of the necessary procedures and protocols to have my student loan forgiven. This company gave me my loan forgiveness documents via mail. Then, they didn't remove the information from my credit report. Now, they are saying that I was never approved.
I had authorized several loans on behalf of my children to attend college. Upon graduation I started the process of paying back the loans. As my finances grew stronger I paid off several of the loans.
In May 2018 I contacted Nelnet with teh objective of determing a payoff of 1 loan in full. The issue for the Nelnet processor was that my most recent payment was not recognized/applied by Nelnet; it was posted but not counted??. The processor had me wait while she determined the payoff number. Once she gave me the number I provided the bank information and it should have been completed.
The following month I received a statement that showed a balance on the loan that i had paid off. I waited anothe rmonth t o see whether it cleared and saw it remained open collecting interest.
I contacted Nelnet and spoke with a processor and supervisor who stated I had an outstanding balance even though they agreed the Nelnet processor possibly made an error?? I officially filed a complaint in May 2018 that apparently does nothing except supposedly helps Nelnet with their staff to perform better in the future?
Tonight while making a payment to Nelnet for my remaining loans I inquired about the old loan that is accruing interest. The processor said he couldn't do anything but have me back pay the outstanding balance? He spouted terms and conditions that I agreed to when I started the loan but wouldn't confirm how that supposed outstanding amount was determined?
Nor provide it in writing. and he also recognzied that there might hav ebeen an error in the payoff amnount I was given by the Nelnet processor. He was not able to provide me with the computation that resulted in an incorrect payoff amount. As that payoff amount included principal with accrued interest I wager they screwed up the interest amount and tried toc ocrrect it after the fact. That is BULL. There should be an oversight entity that should take them to task for screwing up.
NOTE: All along I have other loans with Nelnet that I am paying down. And wondering whether they will screw up the payoff numbers on those loans in the future.