Absolutely horrific & waste of time with this Company. I should have dealt with .
Exchanged a CANBOX3.0-HDMI+SYNC-CAM12 for CANBOX3.0-HDMI+SYNC-CAM10. Waited 2 months as they explained “we are waiting for a part”
When the item did finally arrive after begging for ETA & status…The exact same box & item was send back. What the heck?
Looks like decent product, unfortunately the Company is run like a Garage co.
Obviously, some folks have been lucky, I am not one of them.
Assume because you can only get your unique 32 digit transaction number (TrustPilot) by contacting them directly vs seeing it for yourself on the order history, will get the standard could not verify customer BS. But can they make this right quickly?.....its a gamble due to inacurate reviews.
-Update 1 hr after review (TrustPilot)…
Yup, that’s exactly what happened. Now when I try contacting for that secret 32 digit number, Larry from Fraud prevention replies with this
” hello at this time, there is an issue with your account we can only help via physical mail” Chat is active & unresponsive.
Then I mention to Larry that I will report to my Visa under my buyer protection….The response was “here is another proof that you are fraudster”
Despite providing Order # & RMA #.
Also was advised they could not help me until the negative review was removed. I played along.
-Update 1 week later, attempting to get full refund. I’m told we are past the return date & that I used incorrect CCV code on my credit card.
Then was threatened they would contact my company & tell them how unprofessional I am & several other threats that are impossible.How could the CC charge go through in first place if I provided wrong security when ordering?
Do yourself a favor & go elsewhere or take the gamble. I'm now out the purchase price & have product that is useless to me. I'll sell it for a few $ to recoupe what I can. Not about the $ now. Hopefully more accurate info will save the next person when selecting product is this class.
NavTool, Inc owned by Vitaliy Sokolov is the most EVIL customer service experience that I have encuntered in 40 years of doing business. They shipped a defective product for which I had to pay an installation fee to no avail, and then refused to honor their 30-day money back guarantee citing that they inspect all their products; therefore, it is impossible for their product to be defective. They refused an RMA number, stalled, and then offered to give me a RMA IF I return the product within two days for a 25% restocking fee! IF I ship it by two day mail, which costs as much as the product. It took 10 days to receive their item in the first place. Two days to get it installed and then two days of calling for a RMA to no avail.
When you call them, you can tell you are waking up Vitaliy from his midday nap. He sounds grumpy, unhelpful, and something just not good. According to the New York Secretary of State, the corporation in annulled.
This is not about the money, this is about PURE EVIL instent. You can read the Better Business Bureau complaints and their replies to get an idea of their evil nature. Call them by phone and you will see that doing business with evil is not worth the risks.
The customer service person took my personal information off Facebook and threatened to contact my employer with slanderous information (not anything true in nature but they didn't elaborate) in hopes they would "know who was working for them." This was in response to me asserting my right to report the already atrocious customer service I had received the night before and was trying to complain about quietly to the company.
This first rep was rude, unresponsive and dismissive about my questions about product, history and functionality and went so far as to say I was "playing games" that he didn't have time for. I've read back my questions and I have screenshots of them all. Nothing outside of a savvy customer attempting to get info was said or asked by me.
This is the worst company you will ever deal with! It is a full fledged scam. He sells you products that will not work for your vehicle Then refuses to give you a refund without a 25% restocking fee. Then when you leave a bad review he send you an email saying warranty voided on a product you've never hooked up.
If you tell him you're going to get the credit card company involved he refund your money. And gets a Collection agency saying you didn't pay, And refuses to give you an RMA to send it back and will not accept packages without an RMA.
His website shows in a plus with the BBB However if you go to the BBB's website and put in navtool you will find he has a F. Everything about this company is a scam I don't understand why they haven't shut him down yet, and put him in jail.
Purchased a $549, $494 with discount for Apple Carplay interface. First of all no communication from them until I reached out on the shipment of the item. Finally the item arrived. Took to get installed at 2 different professional installers. Both installers had issues with downloading the correct download for my vehicle. It gave options for a different vehicle, we downloaded the option for what we thought was my vehicle.
We reached out to tech support only for them to say, yes we see this "call us back in 30 minutes and it will be corrected". Called back 1 hour later and nothing and no one knew of our conversation. We made no less that 25 calls over a 48 hour period. I reached out NUMEROUS times via their preferred chat to no avail.
They didn't wish to listen nor gave sound clear direction. The harness was installed twice by different installers and did not work. The Carplay had no sound. While with the installer I called 5 times, all 5 times they attempted to transfer me to someone named "George" the calls never were transferred but were disconnected. Not once but 5 times.
I finally called customer service and it sounded like it was the same person that had an attitude, was unprofessional and seem bothered by the inquiries. i asked about returning the interface or what I could do about the harness and he starts banging on the headset, boom, boom boom and they call gets disconnected.
The problem with harness as I saw with the last installer, is while installed there was no volume with carplay. But yet we removed that harness and we got all the features with AUX and volume. I attempted to explain this to the customer service rep and all he wanted to do was blame the installer. BTW i am still awaiting a call back from when they said press * for a call back from an agent.
Their own website states if "you are not pleased with the item and within 30 days of purchase they would refund the full amount. I tried doing that and was told I could not return for a full refund. There is nothing on their site that says installed or not installed. Oh and BTW I have all the chats copied and documented. And just in case my order number is14091079.
Now they are attempting to intimidate after I called my credit card company with a complaint. Sending various emails stating I commited fraud and theft. Very funny considering I only reported them on March 28th and later that evening I start receiving threatening emails. In their emails they stated that "my credit card company instructed me to return the item".
Absolutely false, AMEX asked did I return the item, I answered no. They advised do nothing us until you hear from us. I will be sending the unit back to the address I have on file for Staten Island. But I just found an address in New Jersey. They refuse to send an RMA for the return of the item.
Main objective to write My Story is to give a warning to any person who has a plan to purchase NavTool Products, just to think twice before getting trapped !
I am writing to complain about the faulty support, I am very disappointed with NavTool product & not happy with the quality of support provided.
I noticed NavTool is not willing to resolve the issue and their behavior are not customer oriented, with this NavTool is failing to reflect their professional attitude & behaviors
I did my best to avoid reaching this escalating approach, due to lack of satisfactory resolution until now, I was hopping
to resolve the issue politely & peacefully
My story is as follow:
• I watch Serval YouTube Video that talk about how to add CarPlay GMC 2015-2020 & claimed the compatibility with GMC Yukon Denali 2015
• I got connect with NavTool live chat through Facebook messenger, and raised my concern relate to the compatibility with my car Model, Yukon Denail 2015, they confirmed it will work
• Informed NAVtool about their Vedio, that it was with Yukon 2016-2019 because Projection icon was exist into GMC Screen, again they confirmed the compatibility with Yukon 2015
• Started studying & educating myself about the installation, which does not required and wiring cut, just Plug & play.
• I placed an order on Jan. 27, 2019 , received the item on Feb 9, 2019 & installed the Navtool Carplay in the same day
• I did the product installation, however when tried to switch [ LeftTop corner] to CarPlay mode I got Black Screen, and to go back to Nav Car Mode I pressed [Left above middle side]
• Also, When I turn the Car OFF, Then ON the NavToll say OFF, Untill I unplug then plug gray cable again , then NavToll will start.
I report exactly, what happen with me, immediately I reached NavTool Technical Support, and shared with him the situation.
He asked me to install others Software updater and tried several , but without any success .
After that they I asked me to check the Digital Cable Continuity, and which I did in the electronic shop, and it was OK.
I shared with them some Pictures for wires connection also, as a last escape they justified that I suppose to install their product with a professional shop
Finally and after they fail to rectify the issue, they send me the below message :
“We have evidence that you have connected the interface in the wrong location at first, which could have damaged a very expensive interface, that’s why you need certification, at this point you have to send it in for inspection so that we can test it.”, then requested them show me the picture for wrong connection but they did NOT.
I told them the product is Plug & Play as NavTool claimed with their installation Video, and the plugs like puzzle cannot be missed, so what you are claiming for wrong location connection is not Right, but an escape to avoid replacing your Defective device.
I suggest the following to avoid escalation:
1- Send me a Return Card, to send it back, and Navtool send me a Replacement for the defective item, on same time.
OR
2- Refund me
Lately, they sent me the below:
“In order to provide support and troubleshooting step please provide following information :
1. Federal Installed MECP Certification ID number,
2. problem you are having with the interface
3. root cause of the problem
4. GM-LAN data wire reading outcome “
Then, they start sending the message “Send it for inspection so we can read memory of interface & measure the GM LAN line”
But, and unfortunately I lost the confident & the trust with NavTool, I have a feeling that if I send it back, it will not come back, as they donot treat their customer like a valued partner with Two-way Win.
I told them I will send it back, but at same time send me NEW one as replacement, but NO answer from them
Finally, they blocked me on the messenger, then I decided to share my story to let people know their truth .
To sum up, and from the experience with NavTool Technical Support :
- Not customer oriented
- Not qualified
- Not cooperative
- Not willing to help/support
And from the experience with NavTool Product with my car Yukon Denail 2015, Navtool CarPlay computability with Car Model listed in their Website is Fake not true as they are claiming.
Furthermore, this company has many victims, and you can see other people complains with below links:
Simply put, the product is junk, their advertising doesn't show how it really works. There are so many wires it won't fit in the dash where it needs to be. The only install instructions are a disjounted, incomplete video. Customer service is terrible.
I believe this is a one man shop. When I tried to return it, they said they don't take returns. After trying for another week, I was told I could return it if it was within the first 2 weeks, which had passed. I went to BBB and they couldn't resolve the issue. I should have read reviews before I ordered it. Terrible, terrible company. I'm out $600.
Avoid this company at all costs. Plain and simple.
Like many posters I too want to express a warning to anyone who is considering this "technology".
SUMMARY: If you purchase ANYTHING on their website you CANNOT RETURN IT FOR A REFUND
That's right. NOTHING. Why you may ask..... because in the small print of the return policy is a little gem of a line stating:
''Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned."
Seems fairly innocuous, right? NOPE, because EVERYTHING on their website is ON SALE.
NOT ONE SINGLE ITEM can be purchased at the "sticker" price, ensuring this little stunt guarantees no one gets a refund. Don't believe me. Please go look for yourself. Try to process an RMA inside the 14 day "Return period" on their website, good luck with that. You'll get to the end and then be asked to enter "Technical Service Number" (mandatory field) - which of course you don't have. Use their online chat tool to request one and they'll tell you you need to call for help. Call for help and you'll be told..... you guessed it - can't be returned because it was on sale.
IMPORTANT POINT....
Please DO NOT be tempted to upgrade from one product to the next. This is the second layer of the scam and it will only lead to further frustration and him ending up with more of your money. He tells you you can have a refund for full credit if you apply those funds towards the upgraded unit - which you FIRST have to purchase..... So let me get this straight. You're acting shady AF on a less than $200 purchase, none of which you're willing to refund even though your product sucks and your support is none existent.... and you want me to pay you ANOTHER $500... Call me crazy but you can go s*** in your hat and pull it firmly over your ears, big boy.
You are dealing with a crook. Plain and simple. He is a one man outfit who likes to tout big numbers of satisfied customers but every word out of his mouth is defensive and confrontational, unless he's trying to up-sell you into a new unit. And when he (slowly) detects that you're not biting, reverts back to quoting federal laws on his return policy practices (which he waaaaaay overstates btw) and gets flustered when you disassemble to ridiculousness of his statements.
Call if you must, but I argued with this clown for 5 mins and he gave me a headache (legitimately) with all his excuses and double talk. Same idiot who makes the online videos - very distinct voice (see below for more details). After five minutes of listening him explain to me that he's not "Amazon" and that "we don't make money by being given it from the taxpayers like Amazon and Walmart, if I accept returns it'll cost me $40" I informed him I'm sending the unit back one way or another. He said, "fine, just mail it back to us."
Sure thing bud. Except you don't list anything on your website but a correspondence address, adding that "all returns require an RMA". Do you see the loop of deceit appearing....?
Additional info, like there aren't enough red flags here already:
- June 2020 I purchased a video-in motion unit for my vehicle. It came without instructions, literature, technical specs. of ANY kind. Zero. Zip. Nada. First red flag. Ask yourself when the last time you bought ANYTHING that performs a functional operation that didn't come with a user manual and instructions - let alone an installation guide for an integrated item like this. Do not look to "their" website for instructions because there aren't any.
So lacking any other options you're forced to contact them via messenger or email and in response you get a Youtube link showing the owner/operator of this "business" bumble his way through a very poorly explained technical installation of a unit similar to yours. But of interest, throughout the whole video he never once showed the actual "brain" of the unit - the thing that actually bypasses the command issues and allows for VIM, so you're trying to make sense of what he's speaking about with only half a visual of what he's referring to. Smart.
Just please save yourself the aggravation and take your business elsewhere, or go without. I'm really surprised that multiple Attorneys General haven't taken a bite out of this bottom feeder. But karma is real and it always seems to catch up with unscrupulous vendors like this eventually. I sincerely hope it's sooner rather than later.
NavTool, Inc. Reviews
Absolutely horrific & waste of time with this Company. I should have dealt with .
Exchanged a CANBOX3.0-HDMI+SYNC-CAM12 for CANBOX3.0-HDMI+SYNC-CAM10. Waited 2 months as they explained “we are waiting for a part”
When the item did finally arrive after begging for ETA & status…The exact same box & item was send back. What the heck?
Looks like decent product, unfortunately the Company is run like a Garage co.
Obviously, some folks have been lucky, I am not one of them.
Assume because you can only get your unique 32 digit transaction number (TrustPilot) by contacting them directly vs seeing it for yourself on the order history, will get the standard could not verify customer BS. But can they make this right quickly?.....its a gamble due to inacurate reviews.
-Update 1 hr after review (TrustPilot)…
Yup, that’s exactly what happened. Now when I try contacting for that secret 32 digit number, Larry from Fraud prevention replies with this
” hello at this time, there is an issue with your account we can only help via physical mail” Chat is active & unresponsive.
Then I mention to Larry that I will report to my Visa under my buyer protection….The response was “here is another proof that you are fraudster”
Despite providing Order # & RMA #.
Also was advised they could not help me until the negative review was removed. I played along.
-Update 1 week later, attempting to get full refund. I’m told we are past the return date & that I used incorrect CCV code on my credit card.
Then was threatened they would contact my company & tell them how unprofessional I am & several other threats that are impossible.How could the CC charge go through in first place if I provided wrong security when ordering?
Do yourself a favor & go elsewhere or take the gamble. I'm now out the purchase price & have product that is useless to me. I'll sell it for a few $ to recoupe what I can. Not about the $ now. Hopefully more accurate info will save the next person when selecting product is this class.
NavTool, Inc owned by Vitaliy Sokolov is the most EVIL customer service experience that I have encuntered in 40 years of doing business. They shipped a defective product for which I had to pay an installation fee to no avail, and then refused to honor their 30-day money back guarantee citing that they inspect all their products; therefore, it is impossible for their product to be defective. They refused an RMA number, stalled, and then offered to give me a RMA IF I return the product within two days for a 25% restocking fee! IF I ship it by two day mail, which costs as much as the product. It took 10 days to receive their item in the first place. Two days to get it installed and then two days of calling for a RMA to no avail.
When you call them, you can tell you are waking up Vitaliy from his midday nap. He sounds grumpy, unhelpful, and something just not good. According to the New York Secretary of State, the corporation in annulled.
This is not about the money, this is about PURE EVIL instent. You can read the Better Business Bureau complaints and their replies to get an idea of their evil nature. Call them by phone and you will see that doing business with evil is not worth the risks.
The customer service person took my personal information off Facebook and threatened to contact my employer with slanderous information (not anything true in nature but they didn't elaborate) in hopes they would "know who was working for them." This was in response to me asserting my right to report the already atrocious customer service I had received the night before and was trying to complain about quietly to the company.
This first rep was rude, unresponsive and dismissive about my questions about product, history and functionality and went so far as to say I was "playing games" that he didn't have time for. I've read back my questions and I have screenshots of them all. Nothing outside of a savvy customer attempting to get info was said or asked by me.
This is the worst company you will ever deal with! It is a full fledged scam. He sells you products that will not work for your vehicle Then refuses to give you a refund without a 25% restocking fee. Then when you leave a bad review he send you an email saying warranty voided on a product you've never hooked up.
If you tell him you're going to get the credit card company involved he refund your money. And gets a Collection agency saying you didn't pay, And refuses to give you an RMA to send it back and will not accept packages without an RMA.
His website shows in a plus with the BBB However if you go to the BBB's website and put in navtool you will find he has a F. Everything about this company is a scam I don't understand why they haven't shut him down yet, and put him in jail.
Purchased a $549, $494 with discount for Apple Carplay interface. First of all no communication from them until I reached out on the shipment of the item. Finally the item arrived. Took to get installed at 2 different professional installers. Both installers had issues with downloading the correct download for my vehicle. It gave options for a different vehicle, we downloaded the option for what we thought was my vehicle.
We reached out to tech support only for them to say, yes we see this "call us back in 30 minutes and it will be corrected". Called back 1 hour later and nothing and no one knew of our conversation. We made no less that 25 calls over a 48 hour period. I reached out NUMEROUS times via their preferred chat to no avail.
They didn't wish to listen nor gave sound clear direction. The harness was installed twice by different installers and did not work. The Carplay had no sound. While with the installer I called 5 times, all 5 times they attempted to transfer me to someone named "George" the calls never were transferred but were disconnected. Not once but 5 times.
I finally called customer service and it sounded like it was the same person that had an attitude, was unprofessional and seem bothered by the inquiries. i asked about returning the interface or what I could do about the harness and he starts banging on the headset, boom, boom boom and they call gets disconnected.
The problem with harness as I saw with the last installer, is while installed there was no volume with carplay. But yet we removed that harness and we got all the features with AUX and volume. I attempted to explain this to the customer service rep and all he wanted to do was blame the installer. BTW i am still awaiting a call back from when they said press * for a call back from an agent.
Their own website states if "you are not pleased with the item and within 30 days of purchase they would refund the full amount. I tried doing that and was told I could not return for a full refund. There is nothing on their site that says installed or not installed. Oh and BTW I have all the chats copied and documented. And just in case my order number is14091079.
Now they are attempting to intimidate after I called my credit card company with a complaint. Sending various emails stating I commited fraud and theft. Very funny considering I only reported them on March 28th and later that evening I start receiving threatening emails. In their emails they stated that "my credit card company instructed me to return the item".
Absolutely false, AMEX asked did I return the item, I answered no. They advised do nothing us until you hear from us. I will be sending the unit back to the address I have on file for Staten Island. But I just found an address in New Jersey. They refuse to send an RMA for the return of the item.
Problems with Product/Service
Main objective to write My Story is to give a warning to any person who has a plan to purchase NavTool Products, just to think twice before getting trapped !
I am writing to complain about the faulty support, I am very disappointed with NavTool product & not happy with the quality of support provided.
I noticed NavTool is not willing to resolve the issue and their behavior are not customer oriented, with this NavTool is failing to reflect their professional attitude & behaviors
I did my best to avoid reaching this escalating approach, due to lack of satisfactory resolution until now, I was hopping
to resolve the issue politely & peacefully
My story is as follow:
• I watch Serval YouTube Video that talk about how to add CarPlay GMC 2015-2020 & claimed the compatibility with GMC Yukon Denali 2015
• I got connect with NavTool live chat through Facebook messenger, and raised my concern relate to the compatibility with my car Model, Yukon Denail 2015, they confirmed it will work
• Informed NAVtool about their Vedio, that it was with Yukon 2016-2019 because Projection icon was exist into GMC Screen, again they confirmed the compatibility with Yukon 2015
• Started studying & educating myself about the installation, which does not required and wiring cut, just Plug & play.
• I placed an order on Jan. 27, 2019 , received the item on Feb 9, 2019 & installed the Navtool Carplay in the same day
• I did the product installation, however when tried to switch [ LeftTop corner] to CarPlay mode I got Black Screen, and to go back to Nav Car Mode I pressed [Left above middle side]
• Also, When I turn the Car OFF, Then ON the NavToll say OFF, Untill I unplug then plug gray cable again , then NavToll will start.
I report exactly, what happen with me, immediately I reached NavTool Technical Support, and shared with him the situation.
He asked me to install others Software updater and tried several , but without any success .
After that they I asked me to check the Digital Cable Continuity, and which I did in the electronic shop, and it was OK.
I shared with them some Pictures for wires connection also, as a last escape they justified that I suppose to install their product with a professional shop
Finally and after they fail to rectify the issue, they send me the below message :
“We have evidence that you have connected the interface in the wrong location at first, which could have damaged a very expensive interface, that’s why you need certification, at this point you have to send it in for inspection so that we can test it.”, then requested them show me the picture for wrong connection but they did NOT.
I told them the product is Plug & Play as NavTool claimed with their installation Video, and the plugs like puzzle cannot be missed, so what you are claiming for wrong location connection is not Right, but an escape to avoid replacing your Defective device.
I suggest the following to avoid escalation:
1- Send me a Return Card, to send it back, and Navtool send me a Replacement for the defective item, on same time.
OR
2- Refund me
Lately, they sent me the below:
“In order to provide support and troubleshooting step please provide following information :
1. Federal Installed MECP Certification ID number,
2. problem you are having with the interface
3. root cause of the problem
4. GM-LAN data wire reading outcome “
Then, they start sending the message “Send it for inspection so we can read memory of interface & measure the GM LAN line”
But, and unfortunately I lost the confident & the trust with NavTool, I have a feeling that if I send it back, it will not come back, as they donot treat their customer like a valued partner with Two-way Win.
I told them I will send it back, but at same time send me NEW one as replacement, but NO answer from them
Finally, they blocked me on the messenger, then I decided to share my story to let people know their truth .
To sum up, and from the experience with NavTool Technical Support :
- Not customer oriented
- Not qualified
- Not cooperative
- Not willing to help/support
And from the experience with NavTool Product with my car Yukon Denail 2015, Navtool CarPlay computability with Car Model listed in their Website is Fake not true as they are claiming.
Furthermore, this company has many victims, and you can see other people complains with below links:
https://www.bbb.org/us/ny/staten-island/profile/electronic-instruments/navtool-inc-0121-128020/complaints
https://www.corvetteforum.com/forums/transactions-feedback/3781210-buyer-beware-navtool-has-not-refunded-by-money.html
https://acurazine.com/forums/2g-rdx-audio-bluetooth-electronics-navigation-405/horrible-experience-navtool-customer-service-944369/
http://www.scamion.com/navtool-inc-bc
Simply put, the product is junk, their advertising doesn't show how it really works. There are so many wires it won't fit in the dash where it needs to be. The only install instructions are a disjounted, incomplete video. Customer service is terrible.
I believe this is a one man shop. When I tried to return it, they said they don't take returns. After trying for another week, I was told I could return it if it was within the first 2 weeks, which had passed. I went to BBB and they couldn't resolve the issue. I should have read reviews before I ordered it. Terrible, terrible company. I'm out $600.
Avoid this company at all costs. Plain and simple.
Like many posters I too want to express a warning to anyone who is considering this "technology".
SUMMARY: If you purchase ANYTHING on their website you CANNOT RETURN IT FOR A REFUND
That's right. NOTHING. Why you may ask..... because in the small print of the return policy is a little gem of a line stating:
''Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned."
Seems fairly innocuous, right? NOPE, because EVERYTHING on their website is ON SALE.
NOT ONE SINGLE ITEM can be purchased at the "sticker" price, ensuring this little stunt guarantees no one gets a refund. Don't believe me. Please go look for yourself. Try to process an RMA inside the 14 day "Return period" on their website, good luck with that. You'll get to the end and then be asked to enter "Technical Service Number" (mandatory field) - which of course you don't have. Use their online chat tool to request one and they'll tell you you need to call for help. Call for help and you'll be told..... you guessed it - can't be returned because it was on sale.
IMPORTANT POINT....
Please DO NOT be tempted to upgrade from one product to the next. This is the second layer of the scam and it will only lead to further frustration and him ending up with more of your money. He tells you you can have a refund for full credit if you apply those funds towards the upgraded unit - which you FIRST have to purchase..... So let me get this straight. You're acting shady AF on a less than $200 purchase, none of which you're willing to refund even though your product sucks and your support is none existent.... and you want me to pay you ANOTHER $500... Call me crazy but you can go s*** in your hat and pull it firmly over your ears, big boy.
You are dealing with a crook. Plain and simple. He is a one man outfit who likes to tout big numbers of satisfied customers but every word out of his mouth is defensive and confrontational, unless he's trying to up-sell you into a new unit. And when he (slowly) detects that you're not biting, reverts back to quoting federal laws on his return policy practices (which he waaaaaay overstates btw) and gets flustered when you disassemble to ridiculousness of his statements.
Call if you must, but I argued with this clown for 5 mins and he gave me a headache (legitimately) with all his excuses and double talk. Same idiot who makes the online videos - very distinct voice (see below for more details). After five minutes of listening him explain to me that he's not "Amazon" and that "we don't make money by being given it from the taxpayers like Amazon and Walmart, if I accept returns it'll cost me $40" I informed him I'm sending the unit back one way or another. He said, "fine, just mail it back to us."
Sure thing bud. Except you don't list anything on your website but a correspondence address, adding that "all returns require an RMA". Do you see the loop of deceit appearing....?
Additional info, like there aren't enough red flags here already:
- June 2020 I purchased a video-in motion unit for my vehicle. It came without instructions, literature, technical specs. of ANY kind. Zero. Zip. Nada. First red flag. Ask yourself when the last time you bought ANYTHING that performs a functional operation that didn't come with a user manual and instructions - let alone an installation guide for an integrated item like this. Do not look to "their" website for instructions because there aren't any.
So lacking any other options you're forced to contact them via messenger or email and in response you get a Youtube link showing the owner/operator of this "business" bumble his way through a very poorly explained technical installation of a unit similar to yours. But of interest, throughout the whole video he never once showed the actual "brain" of the unit - the thing that actually bypasses the command issues and allows for VIM, so you're trying to make sense of what he's speaking about with only half a visual of what he's referring to. Smart.
Just please save yourself the aggravation and take your business elsewhere, or go without. I'm really surprised that multiple Attorneys General haven't taken a bite out of this bottom feeder. But karma is real and it always seems to catch up with unscrupulous vendors like this eventually. I sincerely hope it's sooner rather than later.