Your voice has a chance to be heard now! scamion.com - we bring changes together.
report scam| Country | United States |
| State | Florida |
| City | Fort Lauderdale |
| Address | The Galleria at Fort Lauderdale, 2568 E Sunrise Blvd |
| Phone | 954-561-6999 |
| Website | http://www.natuzzi.us/ |
Natuzzi Italia Reviews
Let me start by start by saying this was the worst buying experiance I have ever had. Right now I am out $14,000 and the couch I ordered. I am not giving up but it is alomst a year since I paid in full for the couch and as of now thye have my money and the couch. Do yourself a favor and do not shop at Natuzzi Fort Lauderdale in the Galeria Mall. They will try all bait and switch tecniques and you will waity forever to get the product and it will not be what you ordered.
The couch was ordered back on 11/28/15. It was supposed to take 2-3 months. It took 6 months for it to come in. That should be reason enough to cancel the order but I did schedule the delivery and THEY DID bring the couch to my home on 4/27/16 for delivery. The driver took out the couch from the Natuzzi truck and brought it into my home. I immediately told them that this couch was made incorrectly and refused the delivery. The driver said problem and had me sign the delivery ticket stating that I refused the couch because the seams were sewn incorrectly from what I ordered. He packed it up and put it back into his truck and left.
The merchant states in his response to my dispute that the leather and stitching of the couch I ordered was different than the floor sample but that is what I ordered. To this I respond that the stitching and leather of the couch in the show room has nothing to do with the couch I ordered. I don’t have a problem with the couch style. I don’t have a problem with the couch leather. I don’t have a problem with the couch color. I explained this many times to the merchant manager and sales rep Tatiana. My issue is with all the seams of the couch. I ordered a couch with the edges of the couch sewn on the outside creating a two-piece flap effect all around the couch just like the one in their showroom.
They sent me a couch with the seams sewn on the inside just like any other couch. The whole reason I bought such an expensive couch was because of these seams. The manager and sales lady Tatiana who wrote up the order even acknowledged that this style of seaming the edges on the outside was very unique and popular and more expensive. This form of outside seaming is the only reason I purchased this couch!!!! When they arrived at my home it was very clear that they had made this couch improperly and I refused it.
I also believe that the manger ordered this couch purposely with the seams sewn the traditional way couch seams are done on the inside because it was less expensive. He also had me switch leather type from what I chose from the sales person Tatiana which I don’t have an issue with because he said this couch did not come in this grade of leather I was shown by the sales person. (I believe both the leather switch and the seams were a typical bait and switch situation and the main reason why customers like me purchase items on their credit cards to protect them from these unethical merchants.
after I refused the couch the manager and the sales person begged me to take the couch several times saying it was a beautiful couch, he compared it to a Ferrari and offered me approx. $700 off if I took the couch. I explained that if I ordered a Ferrari and they delivered me the car with the seats stitched and sewn completely different than the way I ordered it, I would refuse the car as well because ITS NOT WHAT I ORDERED! The sales manager went on and on about how much money off the price I would be willing to take the couch. I explained he is asking me to except something I did not order and don’t really want if it is not what I ordered. I told him it would take substantial discount for me to except the couch which he refused.