Ordered two PSB tower speakers and a PSB center channel speaker on Aug. 22nd from Nationwidestereo.com. Shipping time was 2-3 weeks which I was okay with since it saved me some money. After checking my order status several times, all it said was "processing". For two weeks it said this.
I contacted them and they told me it was held up in customs. As soon as they received it, they would expedite the shipping and I would get a tracking number. Feeling uneasy at this point. I finally got the speakers on Sept. 16th. Lo and behold, there's damage to one of the boxes and to the cabinet of one of the speakers.
I opened the box further and noticed there is no serial number on the speaker, it's been removed! Well, there goes any hope of getting warranty from PSB. I looked at getting a return authorization number and here's the scoop. They are going to charge me a 20% re-stocking fee and the shipping cost for the return will be deducted from my refund. How's that for great customer service?
I should have paid a little more and ordered these from the other retailer and would have gotten them in 2 days. I knew better, just trying to save a little money. You know the saying, "you get what you pay for". Well, I'm paying for it and not happy about it. At all! I wouldn't recommend this retailer to anyone.
I bought 7 PSB speakers from Nationwide Stereo & Appliances for $5,810 and 2 of the 7 are defective. Nationwide has not provided any assistance with the warranty. They have refused to replace or even repair these very expensive items that they sold me.
I contacted PSB and they asked for serial numbers to process a warranty. Of course there are no serial numbers so there is no warranty on the PSB speakers that they sold me. AJ says that they don't sell stolen goods by PSB says they won't sell the product to them. Either way 2 of the 7 items are bought are defective.
Nationwide Stereo Reviews
Ordered two PSB tower speakers and a PSB center channel speaker on Aug. 22nd from Nationwidestereo.com. Shipping time was 2-3 weeks which I was okay with since it saved me some money. After checking my order status several times, all it said was "processing". For two weeks it said this.
I contacted them and they told me it was held up in customs. As soon as they received it, they would expedite the shipping and I would get a tracking number. Feeling uneasy at this point. I finally got the speakers on Sept. 16th. Lo and behold, there's damage to one of the boxes and to the cabinet of one of the speakers.
I opened the box further and noticed there is no serial number on the speaker, it's been removed! Well, there goes any hope of getting warranty from PSB. I looked at getting a return authorization number and here's the scoop. They are going to charge me a 20% re-stocking fee and the shipping cost for the return will be deducted from my refund. How's that for great customer service?
I should have paid a little more and ordered these from the other retailer and would have gotten them in 2 days. I knew better, just trying to save a little money. You know the saying, "you get what you pay for". Well, I'm paying for it and not happy about it. At all! I wouldn't recommend this retailer to anyone.
I bought 7 PSB speakers from Nationwide Stereo & Appliances for $5,810 and 2 of the 7 are defective. Nationwide has not provided any assistance with the warranty. They have refused to replace or even repair these very expensive items that they sold me.
I contacted PSB and they asked for serial numbers to process a warranty. Of course there are no serial numbers so there is no warranty on the PSB speakers that they sold me. AJ says that they don't sell stolen goods by PSB says they won't sell the product to them. Either way 2 of the 7 items are bought are defective.