12/17/2021 Berlin Automotive/Ronald Flores ph 760-998-2575 & ph 760-452-3318 shipped my original ECU to National Parts Distributors for replacement/cloning. The turnaround time to receive the new part is 24-48 hours. It is now 1/1/2022. National Parts Distributors has not shipped out new part, sent out tracking number, called, or emailed as to an update. Berlin Automotive has tried and I, who am the actual customer/owner of the car has tried to reach out.
I have read several reviews & complaints about this company after the fact. Many allegations include keeping property, scamming people out of money, and not returning calls, etc. I would like my new ECU sent immediately and my original back as well. Unfortunately, I have to go to these measures, much like other people apparently have. I've also filed with the BBB and Consumer Affairs.
Sent out my new ECU/cloned unit and or return my original as soon as possible with tracking number. I request Nationwide Parts to contact myself and Berlin Automotive.
Like others, I was told the main prossessor was bad and that it was not repairable. They offered a new replacement for an additional $260. with a lifetime warranty. I went ahead and ordered the new part and was told it would take 5 days to send it out. Fifteen days later, I have received one phone message stating they are working on the order and will be emailed a tracking number when shipped. So, I am waiting but not expecting them to follow through because of all the complaints that I see online at the BBB, and other sites.
I have initiated a credit dispute with the bank and filed two complaints so far. State attorney general complaints will be next, starting in 10 days if product is not delivered.
I was in need of a GEM module for a 1998 Ford Windstar, so I did a Google Search. This company was the first on the list, and when I went to the website it looked totally legit. I requested a quotation from the website, and the next day I received an email from Adam E with an offer to repair my existing module for a flat fee of $149 plus return shipping.
The idea of repairing my existing module was very attractive to me, because I knew that a replacement/reman/NOS unit would have to be programmed with a VIN number at extra cost. I had high hopes of a repairable unit because only 2 functions of the module (Wipers and Dome Lights) were bad; others like Door Locks and Windows worked fine. This led me to believe that the problem might be bad driver transistors/mosfets; not the processor circuitry.
I boxed up my unit and sent it Priority Mail at a cost of about $10. When it arrived two days later, I got a terse phone message saying I needed to give them a credit card before any work could begin. I called and spoke to Adam, who was quite surly on the phone; giving him the info. I noticed my card was charges $170 almost immediately.
About 3 days later, I got an email from Adam saying their technicians had diagnosed the problem and the unit was beyond repair; being traced back to the "main processor". The only option was to buy a "new" unit for $399; and they could conveniently charge the card I had given them. This raised my suspicions because, as an electronics engineer, I knew that if the processor on the board was bad, all functions would likely not work. Yet mine was partially working. I replied to the email, asking if the new unit would work without having to be programmed. I was assured by Adam that it would work out of the box. This raised my suspicions even further.
So I went back and did another Google search, and drilled down a little further in the results. This led me to this site, where I was not entirely surprised to find not just similar cases to mine, but also the exact verbatim text of my email! I immediately called my bank, who readily agreed to reverse the charge to my card. I also reported this site to:
- Google, so they could investigate and remove the misleading ad
- The FBI, using the site https://www.ic3.gov/default.aspx
- The FTC, using the site https://www.ftccomplaintassistant.gov/?utm_source=takeaction#crnt
- The Florida Attorney General at http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services
- The Florida BBB at https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/
I encourage any consumer with a similar complaint to first contact their bank to dispute the charge; and also to report this business to the appropriate authorities so that they can investigate this business.
Nationwide Parts Distributors Reviews
12/17/2021 Berlin Automotive/Ronald Flores ph 760-998-2575 & ph 760-452-3318 shipped my original ECU to National Parts Distributors for replacement/cloning. The turnaround time to receive the new part is 24-48 hours. It is now 1/1/2022. National Parts Distributors has not shipped out new part, sent out tracking number, called, or emailed as to an update. Berlin Automotive has tried and I, who am the actual customer/owner of the car has tried to reach out.
I have read several reviews & complaints about this company after the fact. Many allegations include keeping property, scamming people out of money, and not returning calls, etc. I would like my new ECU sent immediately and my original back as well. Unfortunately, I have to go to these measures, much like other people apparently have. I've also filed with the BBB and Consumer Affairs.
Sent out my new ECU/cloned unit and or return my original as soon as possible with tracking number. I request Nationwide Parts to contact myself and Berlin Automotive.
Like others, I was told the main prossessor was bad and that it was not repairable. They offered a new replacement for an additional $260. with a lifetime warranty. I went ahead and ordered the new part and was told it would take 5 days to send it out. Fifteen days later, I have received one phone message stating they are working on the order and will be emailed a tracking number when shipped. So, I am waiting but not expecting them to follow through because of all the complaints that I see online at the BBB, and other sites.
I have initiated a credit dispute with the bank and filed two complaints so far. State attorney general complaints will be next, starting in 10 days if product is not delivered.
Florida man strikes again.
I was in need of a GEM module for a 1998 Ford Windstar, so I did a Google Search. This company was the first on the list, and when I went to the website it looked totally legit. I requested a quotation from the website, and the next day I received an email from Adam E with an offer to repair my existing module for a flat fee of $149 plus return shipping.
The idea of repairing my existing module was very attractive to me, because I knew that a replacement/reman/NOS unit would have to be programmed with a VIN number at extra cost. I had high hopes of a repairable unit because only 2 functions of the module (Wipers and Dome Lights) were bad; others like Door Locks and Windows worked fine. This led me to believe that the problem might be bad driver transistors/mosfets; not the processor circuitry.
I boxed up my unit and sent it Priority Mail at a cost of about $10. When it arrived two days later, I got a terse phone message saying I needed to give them a credit card before any work could begin. I called and spoke to Adam, who was quite surly on the phone; giving him the info. I noticed my card was charges $170 almost immediately.
About 3 days later, I got an email from Adam saying their technicians had diagnosed the problem and the unit was beyond repair; being traced back to the "main processor". The only option was to buy a "new" unit for $399; and they could conveniently charge the card I had given them. This raised my suspicions because, as an electronics engineer, I knew that if the processor on the board was bad, all functions would likely not work. Yet mine was partially working. I replied to the email, asking if the new unit would work without having to be programmed. I was assured by Adam that it would work out of the box. This raised my suspicions even further.
So I went back and did another Google search, and drilled down a little further in the results. This led me to this site, where I was not entirely surprised to find not just similar cases to mine, but also the exact verbatim text of my email! I immediately called my bank, who readily agreed to reverse the charge to my card. I also reported this site to:
- Google, so they could investigate and remove the misleading ad
- The FBI, using the site https://www.ic3.gov/default.aspx
- The FTC, using the site https://www.ftccomplaintassistant.gov/?utm_source=takeaction#crnt
- The Florida Attorney General at http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services
- The Florida BBB at https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/
I encourage any consumer with a similar complaint to first contact their bank to dispute the charge; and also to report this business to the appropriate authorities so that they can investigate this business.