A Nationwide policy holder rear ended me and then he lied to the police and made a false claim with Nationwide to try to shift the blame on me. Traffic was slowing down on the freeway due to being in rush hour traffic. I was braking for a long time before I saw traffic slowing down. I realized I was still going too fast, so I then slammed on my brakes narrowly missing a stopped car in front of me. Nationwide's policy holder claims that when he saw me braking, he changed lanes and then he claims I swerved into his lane causing the accident. The truth is he was following too close and wasn't paying attention that traffic was slowing down. He saw me at the last second and swerved trying to miss me, but he was going too fast, so he hit me. I never changed lanes. In so many ways it's obvious that it was Nationwide's policy holder's fault, but they refuse to look at it. They refuse to take responsibility. They want to see it their way and refuse to look at the facts objectively. The police officer that did the police report agreed with me that I gave the true story, but Nationwide is refusing to accept the police report. They twisted the statement on the police report by claiming that the police officer didn't agree with me. They will do whatever they can even if it means twisting the truth to not have to pay a claim.
This offices gives you the impression that they are on your side. Totally not true. If you choice to utilize Stan Jones Agency, you will eventually regret it. This agency doesnt care about your investment. They just sits back and collect a commission off customers. Your agent suppose to protect your investment. You should never have to contact Nationwide Corporate Office to correct something that your agent shouldve done. Melinda McKinley is not a very knowledgeable agent. She doesnt go the extra mile to satisfy her clients. Also Vanishing deductible is a joke. Each time my deductible is lowered, they increase my premium. So in reality your deductible is lower but they add it back to there profit by increasing your premium. DO NOT USE THE STAN JONES AGENCY UNDER ANY CIRCUMSTANCES, THEY ARE THE WORST INSURANCE COMPANY, AND THEY ARE NOT ON YOU SIDE LIKE NATIONWIDE SLOGAN SAYS, I CAN ASSURE YOU OF THAT.
I did a credit check and nationwide insurance is saying I owe $77.00 from april 1st, 2016. I have used nationwide years ago, but never in April of 2016. I can prove it because I was with Wes Hinkle, state farm car insurance from 2015-2017. I would like this removed from my credit score ASAP!
I was sent a check and asked to cash it and buy 4 ebay gift cards for $400 each and scratch off the codes on back then take pictures and email them to an email address "[email protected]".
E-mail: Stephen.Rasmussen at allied insurance dot come
RE: Commerce Street Partners and Jackson Fulgham
Dear Mr. Rasmussen:
This letter is to point out to Nationwide Mutual Insurance Company (and its affiliate Allied Insurance Company), along with their Directors and Officers the perpetuation of a grave injustice against my client for the benefit of Nationwide/Allied (hereinafter called “Nationwide”) by and through its outside attorneys Melanie K.
Okon, Susan Hannagan, et al, of the Taber Estes Thorne & Carr, PLLC law firm of Dallas, and certain of Nationwide’s employees induced into following the scam that caused the grave misconduct.
In 2009, Commerce Street Partners (“CSP”) and Jackson Fulgham (collectively the “Insured”) were the victims of a severe hail storm in Dallas, TX. The hail storm caused considerable damage throughout the Deep Ellum neighborhood (many of whom were Nationwide policyholders and had to have their roofs replaced) and in particular to the CSP commercial building just outside the downtown corridor.
The hail storm was initially adjusted by a senior level 3 Nationwide adjuster and he determined the roof to be a total loss. In the adjuster’s estimate the loss required the entire roof to be replaced due to the significant number of hail stone hits, as shown in the adjuster’s photographs. Nationwide’s adjuster gave his estimate, but when the estimate was proven to be deficient, he finally gathered another estimate from a Nationwide expert, vendor roofer - contractor and eventually Nationwide agreed and did pay based upon the expert’s Xactimate Estimate in the amount of $654,034.56 for the claim.
Three years later, Nationwide got cross ways with the Insured, based upon other issues unrelated to the hail storm claim, and reversed its decision on the hail storm claim and sued the Insured for a return of the money paid to the Insured.
The matter became a jury trial at which the Insured was forced to represent themselves due to the unexpected withdrawal of his attorneys three weeks prior to trial, a circumstance for which the Judge would surprisingly not grant a continuance. Being highly outmanned and outnumbered by the bevy of attorney’s assisting Nationwide at trial, the verdict at trial unsurprisingly was in favor of Nationwide.
The purpose of this letter is to point out to you as the CEO and Director of Nationwide, the egregious conduct on the part of the Nationwide’s attorneys, Melanie K. Okon, and Susan Hannagan, et al, that was utilized at trial in order to obtain the Nationwide verdict.
Nationwide’s theory on how to win the case was to prove to the jury that the Insured had hired someone to climb upon the roof and hide evidence, in the 6 days, between the time of the loss (July 8th, 2009 and the time the insurance company’s adjuster inspected the damage (on or about July 14th, 2009). Nationwide’s theory was that the allegedly bad condition of the roof prior to the storm was covered up and hidden from the adjuster by a ‘paint coating.’ Nationwide had only issued the 3rd year of this policy renewal in March of 2009 (4 months prior to the hail storm), and had a Nationwide roof inspector perform a pre-insurance inspection of the CSP roof before issuing the 2009 Policy.
In order to perfect their theory, the attorney for Nationwide needed to find a person that performed the ‘paint cover up prior to the adjuster’s initial visit and make him their star witness. Without such a witness, the Nationwide case would have likely sunk. However, the attorney for Nationwide was unable to provide such a witness. So instead, being the clever attorney she was, Ms. Okon did the next best thing, she invented one.
During pretrial, numerous depositions were taken by the parties. Among those deposed, was a former worker for the insured, a laborer/contractor, by the name of Scott Duane Fair, who was deposed on more than one occasion, but was consistent with his timeline in both. Mr. Fair was a former employee of the Insured that had become disgruntled due to having been fired for theft and dishonesty. (You can find out all about Scott Duane Fair by Googling his name). In Mr. Fair’s depositions, he testified very clearly that he had never met anyone from Commerce Street Partners or the Insured (or even been to the insured’s premises) until March of 2012 (remember the loss and the alleged deceitful behavior, the Nationwide lawyer argued to the Jury, allegedly occurred between July 8th, 2009 and July 14th, 2009 (3 years earlier).
The following excerpts are from the transcripts of the depositions and from the trial proceedings. They make it clear the knowledge of the Nationwide attorneys and the falsified closing argument that was made at trial:
1. Nationwide Deposition of Scott Duane Fair taken by Ms. Melanie K. Okon taken on August 2nd, 2012 in Commerce Street Partners vs. Nationwide/Allied.
2. Hartford Deposition of Scott Duane Fair taken by Steven Badger on June 7th, 2012 in Rainbow Academy vs. Hartford (a copy of this deposition was provided to Nationwide’s attorneys).
3. Opening statement to Jury by Susan Hannagan on August 19th, 2013, in Nationwide/Allied vs. Commerce Street Partners and J. Fulgham.
4. Closing statement to jury by Melanie K. Okon on or about August 21st, 2013, in Nationwide/Allied vs. Commerce Street Partners and J. Fulgham.
{Evidence from the trial record of lies, unlawful misconduct by Nationwide and its attorneys}
Mr. Fair was never called to trial by Nationwide. He only testified by deposition. Not calling him made it impossible for the Insured, pro-se, to have the opportunity to cross examine him and make it clear to the jury when Mr. Fair was and was not present at the building. Despite the fact that Mr. Fair’s testimony was that he never met the Insured until March of 2012, the attorneys for Nationwide, in their opening and in their closing arguments to the jury, said that it was Scott Duane Fair (and Derrick, also hired on or about April of 2012), who had gone up on the roof during the crucial time at issue and covered up the evidence of the roof conditions with paint.
This closing argument was based upon pure fiction, facts not in evidence, and it was a gross miscarriage of justice perpetuated against the Insured resulting in a large verdict which the Insured is unable to pay. Nevertheless, Nationwide has exercised a partial collection of their judgment against the Insured’s commercial building in Dallas and has filed suit against the Insured in Arkansas where it is attempting to collect against a small farm owned by a trust set up for Mr. Fulgham’s children, and a place where at 74, his children have provided for him to retire.
For the record, the made up arguments by Ms. Okon also said that the Insured had known ever since roof reports were produced in 2001 (in other litigation, not against Fulgham) that the roof was in bad condition. However, the deed introduced into evidence clearly shows that the building was not even known to exist by Fulgham, nor purchased by Fulgham until the later part of June 2002.
Ms. Okon also tried to say that the Insured had not put on a roof after an earlier loss, but the Insured produced at trial nearly 100 color photographs of an installation of a heavy commercial roof, installed over a heavily and newly augmented structure, by a Dallas Commercial Roofing Contractor, where he had the roof installed in June of 2005, despite a very limited insurance claim payment from the former insurer.
So, after three substantial and egregious false representations in court, concocted and invented by Melanie K. Okon, Susan Hannagan, et al of the Taber Estes Thorne & Carr, PLLC law firm, along with certain of Nationwide’s employees induced to work in concert with them, based upon the lawyers’ fabrications, were not something the Insured could overcome.
My client has already filed a very detailed complaint with the Texas Bar Association regarding Ms. Okon’s lack of candor and untruthfulness before the court which is available for you to view. My client would prefer to resolve this matter with Nationwide on a more amicable basis as opposed to going to any regulatory agency or to the court of public opinion. It is the Insured’s hope that you will see the untoward nature and improper way the verdict was obtained and apply your own company’s Ethics Code and Business Conduct Rules and your own company moral values to this situation and right this tragic wrong.
In 2009, the Insured was the victim of a hail storm where Nationwide only partially paid the damages, lied about Nationwide’s knowledge that it was unduly, seriously left to be exposed to asbestos by Nationwide and their adjusters and then thereafter refused to pay the remainder of the damages that Nationwide’s own Supervisory Adjusters wrote was due for the loss. In 2012, he was the victim of another storm, this time a legal storm.
In 2009 Nationwide was by Mr. Fulgham’s side to help him. In 2016, he now is in need of Nationwide’s ethics, truthfulness and honesty again. He needs you by his side by being candid and principled like your “Nationwide Code of Ethics” suggests your company behaves. I hope you will see fit to right a wrong by investigating the file I have and that in the end you will choose to set aside the judgment, fire the attorneys who have lied about Nationwide in court (more than I have set forth here), collect from them for their wrongdoing in disparaging both you and the Insured, and treat the Insured fairly as any policyholder would expect to be treated.
In Nov 2013, I purchased a new vehicle, I financed it, also purchased GAP insurance through the financing company. I went to my Nationwide insurance agent to transfer my insurance. During the conversation we discussed the GAP insurance, she suggested I go with Nationwides gap because it was better and I would be fully covered. So I did, I then went back and cancelled my financed Gap. On November 8, 2015 my car was stolen. I filed my claim thinking every thing would be taken care of. I then get a phone call from the adjuster saying they would pay for 25% of the gap. At NO time during my conversation with the agent was 25 percent brought up. She said I was 100% covered. Of course she doesnt work for them any longer and there isnt any proof.
We were hit by a woman in 2013, we were both injured needing spin surgeries. We were paid by her insurance company policy limits 30/60. We have UIM limits of 250/500. My surgery will cost over 120k and my med bills are over 55k right now and I've lost two years of income and these jokers offer me 5k? Bring on the BAD FAITH claim with no policy limits. Let's go , sounds like their really on my side, right? I will never again look at insurance companies the same way, this accident has changed my life and they refuse to make us whole, **** you Nationwide, we'll see in the end.
I am writing this report after having nothing , but bad issues with Nationwide who my wife and I are insured ...not for much longer though.. In July of 2015. I was at a stop sign when a lady in a new Buick backed out full throttle from a store parking lot and hit me in the rear of my 6 month old 2014 Ford Fusion. It happened to be right in front of my work so the entire event was caught on video survalience. I got out and the lady was apologetic and kept telling me how it was her fault and she didn't see me. So we call the city police who came and filled out an accident report. he said since he was not there no tickets would be issued just the info in the report so insurane could handle it.
I contacted both her company American Family and our insurance Natiowide. I sent video to both insurance companies and both sent me to their body shops for estimates and I went to Ford to get my own independent as I want Ford directly to handle the work as the car is so new and has a special tri coat paint they use on my model. I submitted all forms then began trying to contact people. First I will say I got ah old of the original Natiowide adjuster quickly but once I had estimates the problems started. In both of the insurance places repair shops they said they were estimating it as a grind out, then fill all plastic hole with poly blend (bondo) which I said no way to as the car was mint condition less then 6 months old and it was not my fault. I wanted my car whole to its condition prior to the damage caused by the lady. I was told by both Nationwide and American Family they would only repair the broken parts making them secondary condition parts not in the original pre accident condition.
I then tried to talk to Nationwide as my provider as they are on my side right? Nope I had to leave over 50 messages, file a BBB report and call every other day to try and get hold of someone. No return phone calls. Every employee I called had voice mail saying they would be out of the office up to 2 weeks at a time. Ridiculous it's like not one person really works there.American Family left me at well we consider it a no fault accident as no tickets were issued and refused to go any further. Nationwide just avoided talking to me. Today I finally got hold of the last person I was tld to talk to. I explained the situation and that all I was aking for was my bumper fascia to be put back to new with a factory oem replacemen cover and not accepting a secondary repair job. She told me Nationwide would not as I hadn't accepted or added oem only part coverage.....I never saw that on the web site when I was walked through the purchasing.It never came up as an option. We took every option to cover us fully with a $500 deductible. Full coverage as it is called with all options offered..
I explained this and was told didn't matter they would only use the bondo fix and not replace the damaged parts. I have now contacted a lawyer who has reviewed the video and will have to sue this lady directly and also we will be filing suit against Nationwide for fraud via Deception and breech of contract. Already did a mock jury and should be very easy case. I am now letting people know to avoid Nationwide auto Insurance as they do not care. What was about $400 difference in the repair costs will now cost in the tens of thousands, bad PR, lost customers and legal filings.
Nationwide Insurance Reviews
A Nationwide policy holder rear ended me and then he lied to the police and made a false claim with Nationwide to try to shift the blame on me. Traffic was slowing down on the freeway due to being in rush hour traffic. I was braking for a long time before I saw traffic slowing down. I realized I was still going too fast, so I then slammed on my brakes narrowly missing a stopped car in front of me. Nationwide's policy holder claims that when he saw me braking, he changed lanes and then he claims I swerved into his lane causing the accident. The truth is he was following too close and wasn't paying attention that traffic was slowing down. He saw me at the last second and swerved trying to miss me, but he was going too fast, so he hit me. I never changed lanes. In so many ways it's obvious that it was Nationwide's policy holder's fault, but they refuse to look at it. They refuse to take responsibility. They want to see it their way and refuse to look at the facts objectively. The police officer that did the police report agreed with me that I gave the true story, but Nationwide is refusing to accept the police report. They twisted the statement on the police report by claiming that the police officer didn't agree with me. They will do whatever they can even if it means twisting the truth to not have to pay a claim.
They seem like nice people until you have a claim. I found out the reason why is because their ratio effects their commissions. Losers
This offices gives you the impression that they are on your side. Totally not true. If you choice to utilize Stan Jones Agency, you will eventually regret it. This agency doesnt care about your investment. They just sits back and collect a commission off customers. Your agent suppose to protect your investment. You should never have to contact Nationwide Corporate Office to correct something that your agent shouldve done. Melinda McKinley is not a very knowledgeable agent. She doesnt go the extra mile to satisfy her clients. Also Vanishing deductible is a joke. Each time my deductible is lowered, they increase my premium. So in reality your deductible is lower but they add it back to there profit by increasing your premium. DO NOT USE THE STAN JONES AGENCY UNDER ANY CIRCUMSTANCES, THEY ARE THE WORST INSURANCE COMPANY, AND THEY ARE NOT ON YOU SIDE LIKE NATIONWIDE SLOGAN SAYS, I CAN ASSURE YOU OF THAT.
I did a credit check and nationwide insurance is saying I owe $77.00 from april 1st, 2016. I have used nationwide years ago, but never in April of 2016. I can prove it because I was with Wes Hinkle, state farm car insurance from 2015-2017. I would like this removed from my credit score ASAP!
I was sent a check and asked to cash it and buy 4 ebay gift cards for $400 each and scratch off the codes on back then take pictures and email them to an email address "[email protected]".
Frank C. Fleming
Dallas, TX 75205
July 13, 2016
VIA CMRRR NO: 7015 0640 0001 8359 8922
Mr. Stephen S. Rasmussen, CEO and Director
Nationwide Mutual Insurance Company
1 Nationwide Plaza
Columbus, OH 43215
Company Phone: (877) 669-6877
Direct Phone: (614) 249-7111
E-mail: Stephen.Rasmussen at allied insurance dot come
RE: Commerce Street Partners and Jackson Fulgham
Dear Mr. Rasmussen:
This letter is to point out to Nationwide Mutual Insurance Company (and its affiliate Allied Insurance Company), along with their Directors and Officers the perpetuation of a grave injustice against my client for the benefit of Nationwide/Allied (hereinafter called “Nationwide”) by and through its outside attorneys Melanie K.
Okon, Susan Hannagan, et al, of the Taber Estes Thorne & Carr, PLLC law firm of Dallas, and certain of Nationwide’s employees induced into following the scam that caused the grave misconduct.
In 2009, Commerce Street Partners (“CSP”) and Jackson Fulgham (collectively the “Insured”) were the victims of a severe hail storm in Dallas, TX. The hail storm caused considerable damage throughout the Deep Ellum neighborhood (many of whom were Nationwide policyholders and had to have their roofs replaced) and in particular to the CSP commercial building just outside the downtown corridor.
The hail storm was initially adjusted by a senior level 3 Nationwide adjuster and he determined the roof to be a total loss. In the adjuster’s estimate the loss required the entire roof to be replaced due to the significant number of hail stone hits, as shown in the adjuster’s photographs. Nationwide’s adjuster gave his estimate, but when the estimate was proven to be deficient, he finally gathered another estimate from a Nationwide expert, vendor roofer - contractor and eventually Nationwide agreed and did pay based upon the expert’s Xactimate Estimate in the amount of $654,034.56 for the claim.
Three years later, Nationwide got cross ways with the Insured, based upon other issues unrelated to the hail storm claim, and reversed its decision on the hail storm claim and sued the Insured for a return of the money paid to the Insured.
The matter became a jury trial at which the Insured was forced to represent themselves due to the unexpected withdrawal of his attorneys three weeks prior to trial, a circumstance for which the Judge would surprisingly not grant a continuance. Being highly outmanned and outnumbered by the bevy of attorney’s assisting Nationwide at trial, the verdict at trial unsurprisingly was in favor of Nationwide.
The purpose of this letter is to point out to you as the CEO and Director of Nationwide, the egregious conduct on the part of the Nationwide’s attorneys, Melanie K. Okon, and Susan Hannagan, et al, that was utilized at trial in order to obtain the Nationwide verdict.
Nationwide’s theory on how to win the case was to prove to the jury that the Insured had hired someone to climb upon the roof and hide evidence, in the 6 days, between the time of the loss (July 8th, 2009 and the time the insurance company’s adjuster inspected the damage (on or about July 14th, 2009). Nationwide’s theory was that the allegedly bad condition of the roof prior to the storm was covered up and hidden from the adjuster by a ‘paint coating.’ Nationwide had only issued the 3rd year of this policy renewal in March of 2009 (4 months prior to the hail storm), and had a Nationwide roof inspector perform a pre-insurance inspection of the CSP roof before issuing the 2009 Policy.
In order to perfect their theory, the attorney for Nationwide needed to find a person that performed the ‘paint cover up prior to the adjuster’s initial visit and make him their star witness. Without such a witness, the Nationwide case would have likely sunk. However, the attorney for Nationwide was unable to provide such a witness. So instead, being the clever attorney she was, Ms. Okon did the next best thing, she invented one.
During pretrial, numerous depositions were taken by the parties. Among those deposed, was a former worker for the insured, a laborer/contractor, by the name of Scott Duane Fair, who was deposed on more than one occasion, but was consistent with his timeline in both. Mr. Fair was a former employee of the Insured that had become disgruntled due to having been fired for theft and dishonesty. (You can find out all about Scott Duane Fair by Googling his name). In Mr. Fair’s depositions, he testified very clearly that he had never met anyone from Commerce Street Partners or the Insured (or even been to the insured’s premises) until March of 2012 (remember the loss and the alleged deceitful behavior, the Nationwide lawyer argued to the Jury, allegedly occurred between July 8th, 2009 and July 14th, 2009 (3 years earlier).
The following excerpts are from the transcripts of the depositions and from the trial proceedings. They make it clear the knowledge of the Nationwide attorneys and the falsified closing argument that was made at trial:
1. Nationwide Deposition of Scott Duane Fair taken by Ms. Melanie K. Okon taken on August 2nd, 2012 in Commerce Street Partners vs. Nationwide/Allied.
2. Hartford Deposition of Scott Duane Fair taken by Steven Badger on June 7th, 2012 in Rainbow Academy vs. Hartford (a copy of this deposition was provided to Nationwide’s attorneys).
3. Opening statement to Jury by Susan Hannagan on August 19th, 2013, in Nationwide/Allied vs. Commerce Street Partners and J. Fulgham.
4. Closing statement to jury by Melanie K. Okon on or about August 21st, 2013, in Nationwide/Allied vs. Commerce Street Partners and J. Fulgham.
{Evidence from the trial record of lies, unlawful misconduct by Nationwide and its attorneys}
Mr. Fair was never called to trial by Nationwide. He only testified by deposition. Not calling him made it impossible for the Insured, pro-se, to have the opportunity to cross examine him and make it clear to the jury when Mr. Fair was and was not present at the building. Despite the fact that Mr. Fair’s testimony was that he never met the Insured until March of 2012, the attorneys for Nationwide, in their opening and in their closing arguments to the jury, said that it was Scott Duane Fair (and Derrick, also hired on or about April of 2012), who had gone up on the roof during the crucial time at issue and covered up the evidence of the roof conditions with paint.
This closing argument was based upon pure fiction, facts not in evidence, and it was a gross miscarriage of justice perpetuated against the Insured resulting in a large verdict which the Insured is unable to pay. Nevertheless, Nationwide has exercised a partial collection of their judgment against the Insured’s commercial building in Dallas and has filed suit against the Insured in Arkansas where it is attempting to collect against a small farm owned by a trust set up for Mr. Fulgham’s children, and a place where at 74, his children have provided for him to retire.
For the record, the made up arguments by Ms. Okon also said that the Insured had known ever since roof reports were produced in 2001 (in other litigation, not against Fulgham) that the roof was in bad condition. However, the deed introduced into evidence clearly shows that the building was not even known to exist by Fulgham, nor purchased by Fulgham until the later part of June 2002.
Ms. Okon also tried to say that the Insured had not put on a roof after an earlier loss, but the Insured produced at trial nearly 100 color photographs of an installation of a heavy commercial roof, installed over a heavily and newly augmented structure, by a Dallas Commercial Roofing Contractor, where he had the roof installed in June of 2005, despite a very limited insurance claim payment from the former insurer.
So, after three substantial and egregious false representations in court, concocted and invented by Melanie K. Okon, Susan Hannagan, et al of the Taber Estes Thorne & Carr, PLLC law firm, along with certain of Nationwide’s employees induced to work in concert with them, based upon the lawyers’ fabrications, were not something the Insured could overcome.
My client has already filed a very detailed complaint with the Texas Bar Association regarding Ms. Okon’s lack of candor and untruthfulness before the court which is available for you to view. My client would prefer to resolve this matter with Nationwide on a more amicable basis as opposed to going to any regulatory agency or to the court of public opinion. It is the Insured’s hope that you will see the untoward nature and improper way the verdict was obtained and apply your own company’s Ethics Code and Business Conduct Rules and your own company moral values to this situation and right this tragic wrong.
In 2009, the Insured was the victim of a hail storm where Nationwide only partially paid the damages, lied about Nationwide’s knowledge that it was unduly, seriously left to be exposed to asbestos by Nationwide and their adjusters and then thereafter refused to pay the remainder of the damages that Nationwide’s own Supervisory Adjusters wrote was due for the loss. In 2012, he was the victim of another storm, this time a legal storm.
In 2009 Nationwide was by Mr. Fulgham’s side to help him. In 2016, he now is in need of Nationwide’s ethics, truthfulness and honesty again. He needs you by his side by being candid and principled like your “Nationwide Code of Ethics” suggests your company behaves. I hope you will see fit to right a wrong by investigating the file I have and that in the end you will choose to set aside the judgment, fire the attorneys who have lied about Nationwide in court (more than I have set forth here), collect from them for their wrongdoing in disparaging both you and the Insured, and treat the Insured fairly as any policyholder would expect to be treated.
In Nov 2013, I purchased a new vehicle, I financed it, also purchased GAP insurance through the financing company. I went to my Nationwide insurance agent to transfer my insurance. During the conversation we discussed the GAP insurance, she suggested I go with Nationwides gap because it was better and I would be fully covered. So I did, I then went back and cancelled my financed Gap. On November 8, 2015 my car was stolen. I filed my claim thinking every thing would be taken care of. I then get a phone call from the adjuster saying they would pay for 25% of the gap. At NO time during my conversation with the agent was 25 percent brought up. She said I was 100% covered. Of course she doesnt work for them any longer and there isnt any proof.
We were hit by a woman in 2013, we were both injured needing spin surgeries. We were paid by her insurance company policy limits 30/60. We have UIM limits of 250/500. My surgery will cost over 120k and my med bills are over 55k right now and I've lost two years of income and these jokers offer me 5k? Bring on the BAD FAITH claim with no policy limits. Let's go , sounds like their really on my side, right? I will never again look at insurance companies the same way, this accident has changed my life and they refuse to make us whole, **** you Nationwide, we'll see in the end.
I am writing this report after having nothing , but bad issues with Nationwide who my wife and I are insured ...not for much longer though.. In July of 2015. I was at a stop sign when a lady in a new Buick backed out full throttle from a store parking lot and hit me in the rear of my 6 month old 2014 Ford Fusion. It happened to be right in front of my work so the entire event was caught on video survalience. I got out and the lady was apologetic and kept telling me how it was her fault and she didn't see me. So we call the city police who came and filled out an accident report. he said since he was not there no tickets would be issued just the info in the report so insurane could handle it.
I contacted both her company American Family and our insurance Natiowide. I sent video to both insurance companies and both sent me to their body shops for estimates and I went to Ford to get my own independent as I want Ford directly to handle the work as the car is so new and has a special tri coat paint they use on my model. I submitted all forms then began trying to contact people. First I will say I got ah old of the original Natiowide adjuster quickly but once I had estimates the problems started. In both of the insurance places repair shops they said they were estimating it as a grind out, then fill all plastic hole with poly blend (bondo) which I said no way to as the car was mint condition less then 6 months old and it was not my fault. I wanted my car whole to its condition prior to the damage caused by the lady. I was told by both Nationwide and American Family they would only repair the broken parts making them secondary condition parts not in the original pre accident condition.
I then tried to talk to Nationwide as my provider as they are on my side right? Nope I had to leave over 50 messages, file a BBB report and call every other day to try and get hold of someone. No return phone calls. Every employee I called had voice mail saying they would be out of the office up to 2 weeks at a time. Ridiculous it's like not one person really works there.American Family left me at well we consider it a no fault accident as no tickets were issued and refused to go any further. Nationwide just avoided talking to me. Today I finally got hold of the last person I was tld to talk to. I explained the situation and that all I was aking for was my bumper fascia to be put back to new with a factory oem replacemen cover and not accepting a secondary repair job. She told me Nationwide would not as I hadn't accepted or added oem only part coverage.....I never saw that on the web site when I was walked through the purchasing.It never came up as an option. We took every option to cover us fully with a $500 deductible. Full coverage as it is called with all options offered..
I explained this and was told didn't matter they would only use the bondo fix and not replace the damaged parts. I have now contacted a lawyer who has reviewed the video and will have to sue this lady directly and also we will be filing suit against Nationwide for fraud via Deception and breech of contract. Already did a mock jury and should be very easy case. I am now letting people know to avoid Nationwide auto Insurance as they do not care. What was about $400 difference in the repair costs will now cost in the tens of thousands, bad PR, lost customers and legal filings.