Nations Lending is out of compliance in regards to our “approved” loan, which they then fired the branch manager in Santa Rosa, CA and then decided to arbitrarily deny our loan - yet a month later still hasn’t sent out a denial letter nor will release the file & appraisal which would allow us to go to a more reputable firm.
Please file complaints with the Federal Regulators - it gets them in big trouble
I went through your company in March 2020 for a mortgage Refi. It is the worst experience I've had dealing with a mortgage. Here are the facts:
John E K was person I dealt with. I told him exactly what I was looking for. By phone and by email. the Call was recorded so I was told, and I have all copies of emails.
I said I was not sure of the timing as I am working on getting my credit score above 680 to 700 for better options. I was completely transparent to what I was wanting and needing $XXXXXX and 10,000 cash out and that I didn't want to get a line of credit, I wanted 1 payment. John assured me that if everything was what I said that he could help and get my home refi for me.
I disclosed everything sent all documentation that was needed. I didn't hear back from him so I sent a couple emails asking about how it was going. He apologized said he'd been sick and that he would check and make sure all was good. I even sent a offer letter from another company offering me low interest and cash out. He explained that your company would be better cause lower fees etc. So I trusted his word. My first mistake. I didn't hear anything for about a week, so I emailed and John said it was in underwriting.
I then recieve doc's to sign etc. I am looking at bottom Line $XXXXXX that what we talked about.
Title company comes out to have me sign. Its rushed due to To Covid-19 and I see pay off old mortgage and the 2 bills we discussed Total was XXXXXX and loan amount equal that amount. She Mentioned the $10.27 I asked if that is amount coming back from Escrow of old mortgage. She said yes. She should have said No its your cash out. I would never have signed then. I was mislead and lied to. My second mistake is I signed without turning the page over and seeing that the $10,000 cash out had been used for all the fee's and his commission. John E K never called me to tell me that this was the case. I qualified for XXXXXX so I could not have the cash out. By the way I have 120,000 in equity in my home.
Never once did I get an email or call explaining this to me. I would never had agreed. I need the money to replace my flooring. I could have went with other lender and gotten 7000.00 which is better than $10.27 I ended up with.
I Called John immediately ( twice) because he didn't answer, so I emailed after receiving this check $10.27 and he finally emailed me back saying he didn't know what was happening at that he was in a meeting, I waited and he didn't call or email me back like he said he would, until I kept reaching out. How dare John and the underwriter make the decision to go forward without a call or email. All because I didn't qualify for more?????? Why cause they did not do apprasil on my home. I qualified for what I asked for. But It paid John commision and Nations Lending loan fees. None of this was discussed with me. If it had I would not have done it and went with the other company. and you can see it wasn't discussed cause John admitted he didn't know what was going on.
This is very bad business! Nations Lending has Financially crippled me! I can't go refi my house with someone else now it would cost me to much. I feel financially violated as a single woman taking care of a adult child with Health Issues. Yes i take responsibility for trusting that john and the underwriter were working with me.
The VP Tony V contacted me and told me they would redo and fix this. I waited 30 days and now I am told they CAN NOT help me. I have to wait 6 months and that I NOW dont Qualify. I sure did so Nations Lending could get their FEE's.
Most Horrible experience I have ever had. They take advantage of single women, senior citizen (which I am classed) during a pandemic.
After cold calling to me, I worked with a senior mortgage loan officer, Nathan Taylor, for weeks and weeks working on my deal. I was advised that I was 'approved eligible' and received a pre-approval. Next, was just the little things to be worked out--paperwork, insurance etc. I even had my purchase agreement re-written per his instructions. The attorneys and title company were all waiting for the final paperwork. Little by little the lies started--"I called the title company--they didn't get back to me" "I reached out to the seller--no reponse" Over and Over. Then it became impossible to get in touch with him. Cryptic emails--I saw you called.
I'll call you back. OR most times nothing. Emailing him over and over; calling him, pleading for him to get back in touch with us so that I could find out where we were in the process. Trying to reach out to his direct supervisors--NOTHING. THEN last week, on a Sunday, I see an email to him from the title company asking when he was going to order the title? Confused because I thought that had already been done 2 weeks prior. Within 2 days, we were advised by Nations Lending that he was 'no longer with the company' and my file had been transferred to someone else. OK, I contacted him--within one day I was advised that HE was also 'no longer with the company'.
I was assigned the THIRD loan officer--initially everything seemed in order--I had passed the "ACAP" and he placed the order for title and scheduled the appraisal (which was done) AND THEN THE CALL--FIRST: I had never been 'approved eligible' SECOND: I shouldn't have gotten the pre-approval THIRD: in order to get the loan for a 2nd home, I would need a co-borrower. And his answer to my questions--well, I just got the file; the orignal loan officer is no longer with the company; I can't speak to what he said or did. REALLY??? You work for Nations Lending HE worked for Nations Lending. Someone has to speak to what they did to me??? The pain and suffering that this has caused me is immeasurable. When he called me today, I got physically ill and I thought I was going to faint. To sum up--THEY LIE THEY LIE THEY LIE and then they say you don't qualify. From February through May--I think I am waiting on a closing date--and I have NOTHING. NOTHING but a knot in my stomach and pain in my heart. How dare they???
Nations Lending Reviews
Nations Lending is out of compliance in regards to our “approved” loan, which they then fired the branch manager in Santa Rosa, CA and then decided to arbitrarily deny our loan - yet a month later still hasn’t sent out a denial letter nor will release the file & appraisal which would allow us to go to a more reputable firm.
Please file complaints with the Federal Regulators - it gets them in big trouble
Consumer Financial Protection Bureau
https://www.consumerfinance.gov/
I went through your company in March 2020 for a mortgage Refi. It is the worst experience I've had dealing with a mortgage. Here are the facts:
John E K was person I dealt with. I told him exactly what I was looking for. By phone and by email. the Call was recorded so I was told, and I have all copies of emails.
I said I was not sure of the timing as I am working on getting my credit score above 680 to 700 for better options. I was completely transparent to what I was wanting and needing $XXXXXX and 10,000 cash out and that I didn't want to get a line of credit, I wanted 1 payment. John assured me that if everything was what I said that he could help and get my home refi for me.
I disclosed everything sent all documentation that was needed. I didn't hear back from him so I sent a couple emails asking about how it was going. He apologized said he'd been sick and that he would check and make sure all was good. I even sent a offer letter from another company offering me low interest and cash out. He explained that your company would be better cause lower fees etc. So I trusted his word. My first mistake. I didn't hear anything for about a week, so I emailed and John said it was in underwriting.
I then recieve doc's to sign etc. I am looking at bottom Line $XXXXXX that what we talked about.
Title company comes out to have me sign. Its rushed due to To Covid-19 and I see pay off old mortgage and the 2 bills we discussed Total was XXXXXX and loan amount equal that amount. She Mentioned the $10.27 I asked if that is amount coming back from Escrow of old mortgage. She said yes. She should have said No its your cash out. I would never have signed then. I was mislead and lied to. My second mistake is I signed without turning the page over and seeing that the $10,000 cash out had been used for all the fee's and his commission. John E K never called me to tell me that this was the case. I qualified for XXXXXX so I could not have the cash out. By the way I have 120,000 in equity in my home.
Never once did I get an email or call explaining this to me. I would never had agreed. I need the money to replace my flooring. I could have went with other lender and gotten 7000.00 which is better than $10.27 I ended up with.
I Called John immediately ( twice) because he didn't answer, so I emailed after receiving this check $10.27 and he finally emailed me back saying he didn't know what was happening at that he was in a meeting, I waited and he didn't call or email me back like he said he would, until I kept reaching out. How dare John and the underwriter make the decision to go forward without a call or email. All because I didn't qualify for more?????? Why cause they did not do apprasil on my home. I qualified for what I asked for. But It paid John commision and Nations Lending loan fees. None of this was discussed with me. If it had I would not have done it and went with the other company. and you can see it wasn't discussed cause John admitted he didn't know what was going on.
This is very bad business! Nations Lending has Financially crippled me! I can't go refi my house with someone else now it would cost me to much. I feel financially violated as a single woman taking care of a adult child with Health Issues. Yes i take responsibility for trusting that john and the underwriter were working with me.
The VP Tony V contacted me and told me they would redo and fix this. I waited 30 days and now I am told they CAN NOT help me. I have to wait 6 months and that I NOW dont Qualify. I sure did so Nations Lending could get their FEE's.
Most Horrible experience I have ever had. They take advantage of single women, senior citizen (which I am classed) during a pandemic.
After cold calling to me, I worked with a senior mortgage loan officer, Nathan Taylor, for weeks and weeks working on my deal. I was advised that I was 'approved eligible' and received a pre-approval. Next, was just the little things to be worked out--paperwork, insurance etc. I even had my purchase agreement re-written per his instructions. The attorneys and title company were all waiting for the final paperwork. Little by little the lies started--"I called the title company--they didn't get back to me" "I reached out to the seller--no reponse" Over and Over. Then it became impossible to get in touch with him. Cryptic emails--I saw you called.
I'll call you back. OR most times nothing. Emailing him over and over; calling him, pleading for him to get back in touch with us so that I could find out where we were in the process. Trying to reach out to his direct supervisors--NOTHING. THEN last week, on a Sunday, I see an email to him from the title company asking when he was going to order the title? Confused because I thought that had already been done 2 weeks prior. Within 2 days, we were advised by Nations Lending that he was 'no longer with the company' and my file had been transferred to someone else. OK, I contacted him--within one day I was advised that HE was also 'no longer with the company'.
I was assigned the THIRD loan officer--initially everything seemed in order--I had passed the "ACAP" and he placed the order for title and scheduled the appraisal (which was done) AND THEN THE CALL--FIRST: I had never been 'approved eligible' SECOND: I shouldn't have gotten the pre-approval THIRD: in order to get the loan for a 2nd home, I would need a co-borrower. And his answer to my questions--well, I just got the file; the orignal loan officer is no longer with the company; I can't speak to what he said or did. REALLY??? You work for Nations Lending HE worked for Nations Lending. Someone has to speak to what they did to me??? The pain and suffering that this has caused me is immeasurable. When he called me today, I got physically ill and I thought I was going to faint. To sum up--THEY LIE THEY LIE THEY LIE and then they say you don't qualify. From February through May--I think I am waiting on a closing date--and I have NOTHING. NOTHING but a knot in my stomach and pain in my heart. How dare they???