National Vehicle Protection Services, Inc. Reviews
May 23, 2022
National Vehicle Protection Maryland Heights Montana
Solicited a 93 year old man by telephone and "sweet talked" him into giving his payment information for an extended warranty on a car, which car, he told them, only had 9,000 miles on it. Not only is he 93, but he is hard of hearing. He thought he was signing on for a $300 policy that would cover everything on his car for another 75,000 miles, including accidents.
He was led to believe he was speaking with HONDA about his Honda. He received a mailing, which he gave to me, daughter-in-law, to check for him. After seeing the paperwork, I explained to him they were NOT HONDA, they now had his bank account number and were charging him almost $3,000 and they were taking out a $300 deposit and taking out $200 a month. He flipped! I called them to cancel for him, as this was a COMPLETE rip off, whoever talked to him on the phone knew they were dealing with an old person, as you can tell from his voice and also you have to shout on the phone so he can hear.
AND, even if they didn't know he was 93, why would they push something like this on a virtually brand new Honda that only had 9000 miles on it!!! And they knew the mileage because it's on the paperwork they mailed him! Trying to cancel was OUTRAGEOUS. First person on the phone kept INSISTING on telling me "you are going to have to pay for all repairs out of pocket" "repairs are expensive" and on and on and ON AND ON despite the fact I kept saying CANCEL THIS IMMEDIATELY.
I kept telling her he did not want this, he was 93, the car only had 9000 miles on it, this is a rip off, she had the NERVE to say to me that I should take his checking account away so this doesn't happen. I said, HOW ABOUT NOT RIPPING OFF OLD PEOPLE! Got the same rigamarole when I was FINALLY put through to customer service. Still kept trying to SELL SELL SELL. They ultimately would not cancel and said we had to notify them in writing and REFUSED to give a fax number and said it had to be put in the mail.
We then sent it to them, and sent all info to the bank, and also to the company that withdraws the money on their behalf (paylink) and also the company that funds any claims they would have which was out of Florida. They were HORRIBLE to deal with and are obvious scammers. HORRIBLE HORRIBLE EXPERIENCE STAY FAR AWAY FROM THESE PEOPLE THEY ARE A COMPLETE RIP OFF and SCAM ELDERLY.
National Vehicle Protection Services is a very un-ethical business. I have had several dissappointing contacts with this business. Everything from "thug like" intimidation and very combative customer service, to not covering claims and not cancelation of coverage when contacted by the customer just to name a few.
I wish that i would have seen the reports on this company before I purchased "top of the line" warranty on 2 vehicles from NVPS. I had a claim denied on one of my vehicles for three different problems!
They did cover one part ...they shipped to the repair facility, a used starter from a junk yard with 89,000 miles on the starter, they didn't even install a reman/rebuilt starter in! When they say the will provide a rental vehicle for you, well that is a joke also. In my situation they said they would pay for one day rental when it took them three days alone to ship the used starter from a junk yard to the repair facility. My vehicle was in the shop 7 days total waiting for authorization and part to be received. The NVPS rep said this repair was only a 1 day repair and that is all they would be paying a rental car for (Im still waiting for the rental reinbursement and that was over 4 months ago) on day not the 7-8 days, it took them to approve the repair and 3 days to ship the old used part from a junk yard! It would have been cheaper to have a New GM factory starter installed at the GM dealership out of my own pocket. This company is a RIP OFF!
I called into cancel this coverage and the gentleman (I use gentleman very loosely in this context!) became very combative and argumentative to put it nicely! I said I need to cancel the coverage and he damanded a reason why. I said because i would like to cancel the coverage and he again demanded a reason in an agressive tone of voice. I went round and round several times and asked to speak to a supervisor and the National Vehicle Protection Service representative hung up on me! I called back and got the luck to speak to the same representative AGAIN...asked for a Manager and AGAIN was hung up on! NVPS has thug like customer service!
My advise to other consumers about National Vehicle Protection Service is to.........Avoid at all cost! Take the 150.00 dollars per month they charge for the junk protection and put it in a savings account for future break downs...after all your going to have to pay it yourself anyway! And when you ask to cancel the coverage when they say you have 30 days to cancel...they will not cancel the coverage anyway or pay a claim, but will expect you to pay them!
They sold me a warnty for my vehicle for $2888.00 and they will not honor it they say its not up to them because they are only the sellers. They never return your calls!
After the Ford dealer told them it was a covered part they still said they will not cover it period and never even saw the car.
Stay away from them! I have filed with the state Attorneys office on them and they do not care. Stand up to this Scam!
Solicited a 93 year old man by telephone and "sweet talked" him into giving his payment information for an extended warranty on a car, which car, he told them, only had 9,000 miles on it. Not only is he 93, but he is hard of hearing. He thought he was signing on for a $300 policy that would cover everything on his car for another 75,000 miles, including accidents.
He was led to believe he was speaking with HONDA about his Honda. He received a mailing, which he gave to me, daughter-in-law, to check for him. After seeing the paperwork, I explained to him they were NOT HONDA, they now had his bank account number and were charging him almost $3,000 and they were taking out a $300 deposit and taking out $200 a month. He flipped! I called them to cancel for him, as this was a COMPLETE rip off, whoever talked to him on the phone knew they were dealing with an old person, as you can tell from his voice and also you have to shout on the phone so he can hear.
AND, even if they didn't know he was 93, why would they push something like this on a virtually brand new Honda that only had 9000 miles on it!!! And they knew the mileage because it's on the paperwork they mailed him! Trying to cancel was OUTRAGEOUS. First person on the phone kept INSISTING on telling me "you are going to have to pay for all repairs out of pocket" "repairs are expensive" and on and on and ON AND ON despite the fact I kept saying CANCEL THIS IMMEDIATELY.
I kept telling her he did not want this, he was 93, the car only had 9000 miles on it, this is a rip off, she had the NERVE to say to me that I should take his checking account away so this doesn't happen. I said, HOW ABOUT NOT RIPPING OFF OLD PEOPLE! Got the same rigamarole when I was FINALLY put through to customer service. Still kept trying to SELL SELL SELL. They ultimately would not cancel and said we had to notify them in writing and REFUSED to give a fax number and said it had to be put in the mail.
We then sent it to them, and sent all info to the bank, and also to the company that withdraws the money on their behalf (paylink) and also the company that funds any claims they would have which was out of Florida. They were HORRIBLE to deal with and are obvious scammers. HORRIBLE HORRIBLE EXPERIENCE STAY FAR AWAY FROM THESE PEOPLE THEY ARE A COMPLETE RIP OFF and SCAM ELDERLY.
I received a call las night from a female with National Vehicle Protection, she identified her company as a Broker. She said my warranty had expired and wanted to offer me a new one. I had to speak with her Supervisor, a male, tell him about my car and he gave approval and transferred me back to her.
She then quoted me a price of $3,393 & I told her I had a quote from another company for $2,500, she said, let me speak to my Supervisor, put me on hold, returned with a reduced price of $2,393, a $1,000 reduced price.
She ask for the name of the company I had the quote from and when I told her, she said, you don't want to deal with them, as they are not 'Certified'.
She he then became even more aggressive and again stated all I needed to do and must do RIGHT NOW was give her a CC for the 'Downpayment'. (She could not believe the other had not asked for a Downpayment).
I ask for a phone number, so I could think about it and call her tomorrow. She said no, I had to do it NOW! Then I ask if she would call me tomorrow and again, the answer was NO, YOU HAVE TO DO IT NO!!
So, I said No thank you and hung up, truly believimg it was a scam.
We received a post card from National Vehicle Protection Services addressed to my mother who has been dead 5 years. There hasn't been a car registered in her name for over 30 years before that, the cars were always registered in my father's name. The post card said that the factory warrenty on her car was about to expire and to call immediately. Knowing it was a scam, my father called the number and asked what vehicle they wished to extend the warranty on. They said he had to tell them what the vehicle was. He pointed out that they had sent him the information, so they should know what car they were talking about. The man tried to argue that wasn't how it worked. Dad then told him that mom has been dead for 5 years and that she hadn't had a car in years. The man then tried to argue that it had really been my father they had tried to contact. He wouldn't give up the act, but wouldn't provide any information about what car he was talking about either. Clearly a scam. Beware!
So I then looked them up on the internet , that's when I found out they were Fraud . I'm feeln so hurt rite now BC they act so concerned about my medical condition , when all the time they were tryna rip me off . I'm not really thinking clearly at the moment BC I've jus had a stroke nd I'm going threw a lot . so I fell hard for the trick but never again , I should've filled my 1st mind BC it took me about 3 months or more before I decided to act on there demands. so now I'm stucked with a Vechile that has been broken down for months . *
I was Roped Off by this company called National Vehicle Protection Services . It took them 3minths or more to finally get me to sign up for this services , When I finally did I notice that they never did send me any paper work on my order so I decided to give them a call nd I spoke with a lady who called herself Jamie . she told me to give it a few more days , which I did but when I tried calln bck Jamie's voice came on the recorder but it never connected me to anyone , so I then looked on the internet nd realize that they were Fake. That's my Story !
Received a call on my cell phone around 1:30pm EST asking for my wife. Asked who was calling and then identified myself. Caller gave me her name and said she was calling about my lapsed Auto Warranty, and asked if I still owned my 2008 Hyundai Santa Fe. Was immediately put on hold, then Sara picked up and said it was her assistant that transferred me but she would see what she could do to get me back in coverage. She confirmed I still owned the car, and then transferred me to a guy who asked how many miles were on it and if I had any issues, who then transferred me back to Sara.
Good news, because I said I didn't have any problems they could get me back into warranty on a 5 year / 100k mile plan for internally lubricated parts. Their plan had a $100 deductible but included towing and rental car reimbursement. All they needed was $395 now and $233/month for 12 months.
I told her I would need to talk to my wife and asked for a number to call her back. She wouldn't give me a number but said she could conference my wife in. I told her I couldn't reach her a few minutes before I recieved this call, so I knew she wouldn't answer.
I told her she wouldn't close me on this call, so if she wanted the deal at all I would need to get a number. She responded we had already lapsed coverage and couldn't guarantee they would grant the exception again, so I can pay $395 by credit card now. We went through the part of her script again where I wasn't going to make the decision without talking to my wife, she would conference her in, I had to buy now or miss out, but she did add there was a 30 day refund policy.
I then asked her to put me on their Do Not Call list.
Received post card in the mail, (one of many this year) I called to have my name & address removed from their data base. Rude customer reps, tried telling me that my truck is to old, I needed a warranty stat. I work at a garage,( told them ) I do not need the warranty. Had me talk to his supervisor, she said the same thing he did, told her I do not want anything, but to be removed from the mailing list please! She switched me back to him, he starts telling me how much the warranty would be and now he wants my credit card number, I said I do not want the warranty, or mail or phone calls from you..but ma'am, your vehicle is old...you need this..after 10 minutes on the phone arguing, he said have a nice day...very pushing sales reps, and my elderly mother, wouldn't know what to do if they call her.. I would drive to their office, if they talked to my mother, like they were talking to me..how are they allowed to do THIS kind of service/sell? During the argument, I told him I was reported them to the BBB, he said "yea? And??" So, after reading some of the complaints, I decided to voice mine!
National Vehicle Protection Services, Inc. Reviews
National Vehicle Protection Maryland Heights Montana
Solicited a 93 year old man by telephone and "sweet talked" him into giving his payment information for an extended warranty on a car, which car, he told them, only had 9,000 miles on it. Not only is he 93, but he is hard of hearing. He thought he was signing on for a $300 policy that would cover everything on his car for another 75,000 miles, including accidents.
He was led to believe he was speaking with HONDA about his Honda. He received a mailing, which he gave to me, daughter-in-law, to check for him. After seeing the paperwork, I explained to him they were NOT HONDA, they now had his bank account number and were charging him almost $3,000 and they were taking out a $300 deposit and taking out $200 a month. He flipped! I called them to cancel for him, as this was a COMPLETE rip off, whoever talked to him on the phone knew they were dealing with an old person, as you can tell from his voice and also you have to shout on the phone so he can hear.
AND, even if they didn't know he was 93, why would they push something like this on a virtually brand new Honda that only had 9000 miles on it!!! And they knew the mileage because it's on the paperwork they mailed him! Trying to cancel was OUTRAGEOUS. First person on the phone kept INSISTING on telling me "you are going to have to pay for all repairs out of pocket" "repairs are expensive" and on and on and ON AND ON despite the fact I kept saying CANCEL THIS IMMEDIATELY.
I kept telling her he did not want this, he was 93, the car only had 9000 miles on it, this is a rip off, she had the NERVE to say to me that I should take his checking account away so this doesn't happen. I said, HOW ABOUT NOT RIPPING OFF OLD PEOPLE! Got the same rigamarole when I was FINALLY put through to customer service. Still kept trying to SELL SELL SELL. They ultimately would not cancel and said we had to notify them in writing and REFUSED to give a fax number and said it had to be put in the mail.
We then sent it to them, and sent all info to the bank, and also to the company that withdraws the money on their behalf (paylink) and also the company that funds any claims they would have which was out of Florida. They were HORRIBLE to deal with and are obvious scammers. HORRIBLE HORRIBLE EXPERIENCE STAY FAR AWAY FROM THESE PEOPLE THEY ARE A COMPLETE RIP OFF and SCAM ELDERLY.
National Vehicle Protection Services is a very un-ethical business. I have had several dissappointing contacts with this business. Everything from "thug like" intimidation and very combative customer service, to not covering claims and not cancelation of coverage when contacted by the customer just to name a few.
I wish that i would have seen the reports on this company before I purchased "top of the line" warranty on 2 vehicles from NVPS. I had a claim denied on one of my vehicles for three different problems!
They did cover one part ...they shipped to the repair facility, a used starter from a junk yard with 89,000 miles on the starter, they didn't even install a reman/rebuilt starter in! When they say the will provide a rental vehicle for you, well that is a joke also. In my situation they said they would pay for one day rental when it took them three days alone to ship the used starter from a junk yard to the repair facility. My vehicle was in the shop 7 days total waiting for authorization and part to be received. The NVPS rep said this repair was only a 1 day repair and that is all they would be paying a rental car for (Im still waiting for the rental reinbursement and that was over 4 months ago) on day not the 7-8 days, it took them to approve the repair and 3 days to ship the old used part from a junk yard! It would have been cheaper to have a New GM factory starter installed at the GM dealership out of my own pocket. This company is a RIP OFF!
I called into cancel this coverage and the gentleman (I use gentleman very loosely in this context!) became very combative and argumentative to put it nicely! I said I need to cancel the coverage and he damanded a reason why. I said because i would like to cancel the coverage and he again demanded a reason in an agressive tone of voice. I went round and round several times and asked to speak to a supervisor and the National Vehicle Protection Service representative hung up on me! I called back and got the luck to speak to the same representative AGAIN...asked for a Manager and AGAIN was hung up on! NVPS has thug like customer service!
My advise to other consumers about National Vehicle Protection Service is to.........Avoid at all cost! Take the 150.00 dollars per month they charge for the junk protection and put it in a savings account for future break downs...after all your going to have to pay it yourself anyway! And when you ask to cancel the coverage when they say you have 30 days to cancel...they will not cancel the coverage anyway or pay a claim, but will expect you to pay them!
DO NOT BUY FROM THEM!!!!!!!
They sold me a warnty for my vehicle for $2888.00 and they will not honor it they say its not up to them because they are only the sellers. They never return your calls!
After the Ford dealer told them it was a covered part they still said they will not cover it period and never even saw the car.
Stay away from them! I have filed with the state Attorneys office on them and they do not care. Stand up to this Scam!
Ed
Ft.Laud, Florida
Solicited a 93 year old man by telephone and "sweet talked" him into giving his payment information for an extended warranty on a car, which car, he told them, only had 9,000 miles on it. Not only is he 93, but he is hard of hearing. He thought he was signing on for a $300 policy that would cover everything on his car for another 75,000 miles, including accidents.
He was led to believe he was speaking with HONDA about his Honda. He received a mailing, which he gave to me, daughter-in-law, to check for him. After seeing the paperwork, I explained to him they were NOT HONDA, they now had his bank account number and were charging him almost $3,000 and they were taking out a $300 deposit and taking out $200 a month. He flipped! I called them to cancel for him, as this was a COMPLETE rip off, whoever talked to him on the phone knew they were dealing with an old person, as you can tell from his voice and also you have to shout on the phone so he can hear.
AND, even if they didn't know he was 93, why would they push something like this on a virtually brand new Honda that only had 9000 miles on it!!! And they knew the mileage because it's on the paperwork they mailed him! Trying to cancel was OUTRAGEOUS. First person on the phone kept INSISTING on telling me "you are going to have to pay for all repairs out of pocket" "repairs are expensive" and on and on and ON AND ON despite the fact I kept saying CANCEL THIS IMMEDIATELY.
I kept telling her he did not want this, he was 93, the car only had 9000 miles on it, this is a rip off, she had the NERVE to say to me that I should take his checking account away so this doesn't happen. I said, HOW ABOUT NOT RIPPING OFF OLD PEOPLE! Got the same rigamarole when I was FINALLY put through to customer service. Still kept trying to SELL SELL SELL. They ultimately would not cancel and said we had to notify them in writing and REFUSED to give a fax number and said it had to be put in the mail.
We then sent it to them, and sent all info to the bank, and also to the company that withdraws the money on their behalf (paylink) and also the company that funds any claims they would have which was out of Florida. They were HORRIBLE to deal with and are obvious scammers. HORRIBLE HORRIBLE EXPERIENCE STAY FAR AWAY FROM THESE PEOPLE THEY ARE A COMPLETE RIP OFF and SCAM ELDERLY.
I received a call las night from a female with National Vehicle Protection, she identified her company as a Broker. She said my warranty had expired and wanted to offer me a new one. I had to speak with her Supervisor, a male, tell him about my car and he gave approval and transferred me back to her.
She then quoted me a price of $3,393 & I told her I had a quote from another company for $2,500, she said, let me speak to my Supervisor, put me on hold, returned with a reduced price of $2,393, a $1,000 reduced price.
She ask for the name of the company I had the quote from and when I told her, she said, you don't want to deal with them, as they are not 'Certified'.
She he then became even more aggressive and again stated all I needed to do and must do RIGHT NOW was give her a CC for the 'Downpayment'. (She could not believe the other had not asked for a Downpayment).
I ask for a phone number, so I could think about it and call her tomorrow. She said no, I had to do it NOW! Then I ask if she would call me tomorrow and again, the answer was NO, YOU HAVE TO DO IT NO!!
So, I said No thank you and hung up, truly believimg it was a scam.
We received a post card from National Vehicle Protection Services addressed to my mother who has been dead 5 years. There hasn't been a car registered in her name for over 30 years before that, the cars were always registered in my father's name. The post card said that the factory warrenty on her car was about to expire and to call immediately. Knowing it was a scam, my father called the number and asked what vehicle they wished to extend the warranty on. They said he had to tell them what the vehicle was. He pointed out that they had sent him the information, so they should know what car they were talking about. The man tried to argue that wasn't how it worked. Dad then told him that mom has been dead for 5 years and that she hadn't had a car in years. The man then tried to argue that it had really been my father they had tried to contact. He wouldn't give up the act, but wouldn't provide any information about what car he was talking about either. Clearly a scam. Beware!
So I then looked them up on the internet , that's when I found out they were Fraud . I'm feeln so hurt rite now BC they act so concerned about my medical condition , when all the time they were tryna rip me off . I'm not really thinking clearly at the moment BC I've jus had a stroke nd I'm going threw a lot . so I fell hard for the trick but never again , I should've filled my 1st mind BC it took me about 3 months or more before I decided to act on there demands. so now I'm stucked with a Vechile that has been broken down for months . *
I was Roped Off by this company called National Vehicle Protection Services . It took them 3minths or more to finally get me to sign up for this services , When I finally did I notice that they never did send me any paper work on my order so I decided to give them a call nd I spoke with a lady who called herself Jamie . she told me to give it a few more days , which I did but when I tried calln bck Jamie's voice came on the recorder but it never connected me to anyone , so I then looked on the internet nd realize that they were Fake. That's my Story !
Received a call on my cell phone around 1:30pm EST asking for my wife. Asked who was calling and then identified myself. Caller gave me her name and said she was calling about my lapsed Auto Warranty, and asked if I still owned my 2008 Hyundai Santa Fe. Was immediately put on hold, then Sara picked up and said it was her assistant that transferred me but she would see what she could do to get me back in coverage. She confirmed I still owned the car, and then transferred me to a guy who asked how many miles were on it and if I had any issues, who then transferred me back to Sara.
Good news, because I said I didn't have any problems they could get me back into warranty on a 5 year / 100k mile plan for internally lubricated parts. Their plan had a $100 deductible but included towing and rental car reimbursement. All they needed was $395 now and $233/month for 12 months.
I told her I would need to talk to my wife and asked for a number to call her back. She wouldn't give me a number but said she could conference my wife in. I told her I couldn't reach her a few minutes before I recieved this call, so I knew she wouldn't answer.
I told her she wouldn't close me on this call, so if she wanted the deal at all I would need to get a number. She responded we had already lapsed coverage and couldn't guarantee they would grant the exception again, so I can pay $395 by credit card now. We went through the part of her script again where I wasn't going to make the decision without talking to my wife, she would conference her in, I had to buy now or miss out, but she did add there was a 30 day refund policy.
I then asked her to put me on their Do Not Call list.
Received post card in the mail, (one of many this year) I called to have my name & address removed from their data base. Rude customer reps, tried telling me that my truck is to old, I needed a warranty stat. I work at a garage,( told them ) I do not need the warranty. Had me talk to his supervisor, she said the same thing he did, told her I do not want anything, but to be removed from the mailing list please! She switched me back to him, he starts telling me how much the warranty would be and now he wants my credit card number, I said I do not want the warranty, or mail or phone calls from you..but ma'am, your vehicle is old...you need this..after 10 minutes on the phone arguing, he said have a nice day...very pushing sales reps, and my elderly mother, wouldn't know what to do if they call her.. I would drive to their office, if they talked to my mother, like they were talking to me..how are they allowed to do THIS kind of service/sell? During the argument, I told him I was reported them to the BBB, he said "yea? And??" So, after reading some of the complaints, I decided to voice mine!