I was excited to book w/this company after looking at several other options. They were not the least nor the most expensive quote I received and their stated policies fit with my moving needs and, frankly, my moving fears (being told one thing but later getting rooked on the back side of a move). Within just less than 24 hrs of my scheduled pick-up, I received an urgent VM instructing me to call them. I did and was told they "had no available trucks for [my] scheduled pick-up" the following day. I was not told the issue was due to fleet breakdowns, simply that no truck was available for my month+ scheduled move. I didn't get a definitive answer that my pick-up was scraped until 3 phone calls in 5 hours from me (no promised call backs from them). I had to reschedule my move--not easy or wanted.
When my new pick-up date arrived, I still had difficulty getting phone confirmation (no promised call back again) that my pick-up was going to happen. When my pick-up did take place, I was informed later that day by the move crew driver that my already packed-but-not-boxed belongings required 36 boxes, tape, and other supplies in addition to more truck space than estimated to the tune of 45% cost increase OVER my original estimated move cost despite the driver referring to mine as a "small move". Less than 24 hrs after being told my move cost will now be 45% over my quoted amount, I've now received a phone call *and* an e-mail from an individual I've had zero contact with prior to today (sure--now they'll call me) and demanding payment per their policies, of course, for about a third of the overage costs or I will have to pay a daily $25 penalty fee while my belongings are essentially held hostage. Nightmare.
Could not be more disappointed with this company and how they handle business. I don't usually write reviews for things online, but I feel this one could help someone avoid getting scammed by this company.
My husband and I were shopping around online for good moving companies that would handle our stuff carefully while not being extremely expensive. This was not our first rodeo with moving across country, but was out first time going about finding a company on our own.
We were initially excited about our quote of $1,600 to move our 2 bedroom apartment from Chicago to South Carolina, and we event sent them the photos that they asked for of our stuff to estimate the accurate square footage of what would be used on the truck. Well, when the movers showed up on moving day, there were 4 people who quickly loaded all of our stuff onto a truck, and told us after the fact that it would be $4500. We were completely taken of guard by the total, but tipped them well for their had work. They even tried to haggle a better tip if they cut off some of the moving cost, which seemed really sketchy.
It took about a week and half for our stuff to arrive, which was on schedule. However we got a call from the company saying that they we owed an additional amount or they were going to hold our items on the truck "and there's always the option to come get it ourselves". WHAT! This company had ONE job, and terrible customer service. We had to pay this amount in order for us to get our items...not to mention they showed up and hour late, handed me a razor and put ME to work saying "don't cut yourself". I had to then unwrap all their blankets from our furniture to give back to them. That was supposed to be done by THEM as we were told originally. Also to be noted, there was only one guy who showed up, and the other was asleep in the truck apparently. Which is why I had to do the work for them. The WORST part is, 3 of our expensive large pieces of furniture showed up completely demolished. They won't event give us enough to compensate for even half of what ONE of these pieces cost. Offered us a total of $96 total...what a RIP OFF. All of our boxes written FRAGILE were completely smashed, almost as if it were on purpose.
Stay far away from this company. I will never use them again, and didn't want to end up writing a bad review, but then again they offered terrible customer service and showed no consideration for our personal items.
I don't usually write reviews for things online, but I feel this one could help someone avoid getting scammed by this company.
My husband and I were shopping around online for good moving companies that would handle our stuff carefully while not being extremely expensive. This was not our first rodeo with moving across country, but was out first time going about finding a company on our own.
We were initially excited about our quote of $1,600 to move our 2 bedroom apartment from Chicago to South Carolina, and we event sent them the photos that they asked for of our stuff to estimate the accurate square footage of what would be used on the truck. Well, when the movers showed up on moving day, there were 4 people who quickly loaded all of our stuff onto a truck, and told us after the fact that it would be $4500. We were completely taken of guard by the total, but tipped them well for their had work. They even tried to haggle a better tip if they cut off some of the moving cost, which seemed really sketchy.
It took about a week and half for our stuff to arrive, which was on schedule. However we got a call from the company saying that they we owed an additional amount or they were going to hold our items on the truck "and there's always the option to come get it ourselves". WHAT! This company had ONE job, and terrible customer service. We had to pay this amount in order for us to get our items...not to mention they showed up and hour late, handed me a razor and put ME to work saying "don't cut yourself". I had to then unwrap all their blankets from our furniture to give back to them. That was supposed to be done by THEM as we were told originally. Also to be noted, there was only one guy who showed up, and the other was asleep in the truck apparently. Which is why I had to do the work for them. The WORST part is, 3 of our expensive large pieces of furniture showed up completely demolished. They won't event give us enough to compensate for even half of what ONE of these pieces cost. Offered us a total of $96 total...what a RIP OFF. All of our boxes written FRAGILE were completely smashed, almost as if it were on purpose.
Stay far away from this company. I will never use them again, and didn't want to end up writing a bad review, but then again they offered terrible customer service and showed no consideration for our personal items. They are out to take people's money.
I was excited to book w/this company after looking at several other options. They were not the least nor the most expensive quote I received and their stated policies fit with my moving needs and, frankly, my moving fears (being told one thing but later getting rooked on the back side of a move). Within just less than 24 hrs of my scheduled pick-up, I received an urgent VM instructing me to call them. I did and was told they "had no available trucks for [my] scheduled pick-up" the following day. I was not told the issue was due to fleet breakdowns, simply that no truck was available for my month+ scheduled move. I didn't get a definitive answer that my pick-up was scraped until 3 phone calls in 5 hours from me (no promised call backs from them). I had to reschedule my move--not easy or wanted.
When my new pick-up date arrived, I still had difficulty getting phone confirmation (no promised call back again) that my pick-up was going to happen. When my pick-up did take place, I was informed later that day by the move crew driver that my already packed-but-not-boxed belongings required 36 boxes, tape, and other supplies in addition to more truck space than estimated to the tune of 45% cost increase OVER my original estimated move cost despite the driver referring to mine as a "small move". Less than 24 hrs after being told my move cost will now be 45% over my quoted amount, I've now received a phone call *and* an e-mail from an individual I've had zero contact with prior to today (sure--now they'll call me) and demanding payment per their policies, of course, for about a third of the overage costs or I will have to pay a daily $25 penalty fee while my belongings are essentially held hostage. Nightmare. Run. Run away from doing business with this company. Run far, run fast. Learn from my mistakes.
My pick up date was July 23, 2017. Thank God I TAPED ALL MY CALLS WITH THEIR REP JEFF!! MY original contract was for 400 cf at (4.50) $3.50....the discount supposedly reflected in another column....LIE!! That morning the contract via email suddenly changed to 452 cf ??? How did they come up with such an odd number. This change was also retroactively changed in emails dating back to May 26 when I originally obtained the first quote of $1600+. I called on the eve of pick up to confirm what the 70% amount was expected... I was told $742. AGAIN I TAPED this call! The Forman made a call & said I would have to give them a check for another $394 in order to start loading. The Forman of the crew of 2 requests I sign documents(blanl) yet none of the pertinent info was filled in. He filled it in AFTER I signed....my bad! Both where nice guys & gained my trust quite easily. I had provided them with a very detailed & precise inventory list which is what Jeff calculated would be 400cf if not less!! Without having all my items loaded on the truck the Forman informs me that items have already reached to 452cf of space??
Meanwhile the majority of my things were scattered outside the rear of the trk.
I have pics) items still sitting next to the elevator on the 1st fl as well in the common hallway outside my condo unit!! I looked inside the truck and it was only 1/3 full !!! It also a small amount of items gtom their previous p/u the day before At this point I told I would need an extra 250cf in order to load both mattresses & boxsprings, the glass table top to my Dinette set etc....basically they seperated bases from tops, chairs from the table etc. I did my research before consulting with National Moving & storage by physically viewing a 16ft Budget rental trk l with the capacity of exactly 400 cf. It was clearly all the space I needed for what little I was moving. No appliances, no couch only 1 bedroom set of furniture, a 4 chair Dinette set A matching coffee table & end table & another coffee table along with 16 med (3cf) boxes. These exact items are pn the inventory list which was originally used to calculate the cf needed. Both stood idle & asked me if they should continuing loading (thought the trk was full) and if so they would have to call the office (Sergio) to add on the extra 250cf & get my signature agreeing to before the would continue!
I protested this is EXTORTION! The first 400-452 cf was only $1600+ but now with half that space added on nearly tripled!!!! I explained to them would not be financially able to pay the new HIGHER balance due until after the first of August as I am on Disability with ovarian cancer & 2 brain anuerysms. Hence one of the reasons I moving to the NY area, Columbian Presbyterian Hosp. At the conclusion of miraculously fitting all my inventory I was advised I would need to pay another $3001 upon delivery, this is in addition to the $1194 I already gave them.!!!! This is SOOO corrupt & shady. My possessions are being held for ransom! THIS IS PURE EXTORTION!! The initial contract was retroactively altered via email after i provided my electronic signature. Thru have since blocked me from viewing my contract/ job number.
National Moving and Storage Reviews
I was excited to book w/this company after looking at several other options. They were not the least nor the most expensive quote I received and their stated policies fit with my moving needs and, frankly, my moving fears (being told one thing but later getting rooked on the back side of a move). Within just less than 24 hrs of my scheduled pick-up, I received an urgent VM instructing me to call them. I did and was told they "had no available trucks for [my] scheduled pick-up" the following day. I was not told the issue was due to fleet breakdowns, simply that no truck was available for my month+ scheduled move. I didn't get a definitive answer that my pick-up was scraped until 3 phone calls in 5 hours from me (no promised call backs from them). I had to reschedule my move--not easy or wanted.
When my new pick-up date arrived, I still had difficulty getting phone confirmation (no promised call back again) that my pick-up was going to happen. When my pick-up did take place, I was informed later that day by the move crew driver that my already packed-but-not-boxed belongings required 36 boxes, tape, and other supplies in addition to more truck space than estimated to the tune of 45% cost increase OVER my original estimated move cost despite the driver referring to mine as a "small move". Less than 24 hrs after being told my move cost will now be 45% over my quoted amount, I've now received a phone call *and* an e-mail from an individual I've had zero contact with prior to today (sure--now they'll call me) and demanding payment per their policies, of course, for about a third of the overage costs or I will have to pay a daily $25 penalty fee while my belongings are essentially held hostage. Nightmare.
Could not be more disappointed with this company and how they handle business. I don't usually write reviews for things online, but I feel this one could help someone avoid getting scammed by this company.
My husband and I were shopping around online for good moving companies that would handle our stuff carefully while not being extremely expensive. This was not our first rodeo with moving across country, but was out first time going about finding a company on our own.
We were initially excited about our quote of $1,600 to move our 2 bedroom apartment from Chicago to South Carolina, and we event sent them the photos that they asked for of our stuff to estimate the accurate square footage of what would be used on the truck. Well, when the movers showed up on moving day, there were 4 people who quickly loaded all of our stuff onto a truck, and told us after the fact that it would be $4500. We were completely taken of guard by the total, but tipped them well for their had work. They even tried to haggle a better tip if they cut off some of the moving cost, which seemed really sketchy.
It took about a week and half for our stuff to arrive, which was on schedule. However we got a call from the company saying that they we owed an additional amount or they were going to hold our items on the truck "and there's always the option to come get it ourselves". WHAT! This company had ONE job, and terrible customer service. We had to pay this amount in order for us to get our items...not to mention they showed up and hour late, handed me a razor and put ME to work saying "don't cut yourself". I had to then unwrap all their blankets from our furniture to give back to them. That was supposed to be done by THEM as we were told originally. Also to be noted, there was only one guy who showed up, and the other was asleep in the truck apparently. Which is why I had to do the work for them. The WORST part is, 3 of our expensive large pieces of furniture showed up completely demolished. They won't event give us enough to compensate for even half of what ONE of these pieces cost. Offered us a total of $96 total...what a RIP OFF. All of our boxes written FRAGILE were completely smashed, almost as if it were on purpose.
Stay far away from this company. I will never use them again, and didn't want to end up writing a bad review, but then again they offered terrible customer service and showed no consideration for our personal items.
I don't usually write reviews for things online, but I feel this one could help someone avoid getting scammed by this company.
My husband and I were shopping around online for good moving companies that would handle our stuff carefully while not being extremely expensive. This was not our first rodeo with moving across country, but was out first time going about finding a company on our own.
We were initially excited about our quote of $1,600 to move our 2 bedroom apartment from Chicago to South Carolina, and we event sent them the photos that they asked for of our stuff to estimate the accurate square footage of what would be used on the truck. Well, when the movers showed up on moving day, there were 4 people who quickly loaded all of our stuff onto a truck, and told us after the fact that it would be $4500. We were completely taken of guard by the total, but tipped them well for their had work. They even tried to haggle a better tip if they cut off some of the moving cost, which seemed really sketchy.
It took about a week and half for our stuff to arrive, which was on schedule. However we got a call from the company saying that they we owed an additional amount or they were going to hold our items on the truck "and there's always the option to come get it ourselves". WHAT! This company had ONE job, and terrible customer service. We had to pay this amount in order for us to get our items...not to mention they showed up and hour late, handed me a razor and put ME to work saying "don't cut yourself". I had to then unwrap all their blankets from our furniture to give back to them. That was supposed to be done by THEM as we were told originally. Also to be noted, there was only one guy who showed up, and the other was asleep in the truck apparently. Which is why I had to do the work for them. The WORST part is, 3 of our expensive large pieces of furniture showed up completely demolished. They won't event give us enough to compensate for even half of what ONE of these pieces cost. Offered us a total of $96 total...what a RIP OFF. All of our boxes written FRAGILE were completely smashed, almost as if it were on purpose.
Stay far away from this company. I will never use them again, and didn't want to end up writing a bad review, but then again they offered terrible customer service and showed no consideration for our personal items. They are out to take people's money.
I was excited to book w/this company after looking at several other options. They were not the least nor the most expensive quote I received and their stated policies fit with my moving needs and, frankly, my moving fears (being told one thing but later getting rooked on the back side of a move). Within just less than 24 hrs of my scheduled pick-up, I received an urgent VM instructing me to call them. I did and was told they "had no available trucks for [my] scheduled pick-up" the following day. I was not told the issue was due to fleet breakdowns, simply that no truck was available for my month+ scheduled move. I didn't get a definitive answer that my pick-up was scraped until 3 phone calls in 5 hours from me (no promised call backs from them). I had to reschedule my move--not easy or wanted.
When my new pick-up date arrived, I still had difficulty getting phone confirmation (no promised call back again) that my pick-up was going to happen. When my pick-up did take place, I was informed later that day by the move crew driver that my already packed-but-not-boxed belongings required 36 boxes, tape, and other supplies in addition to more truck space than estimated to the tune of 45% cost increase OVER my original estimated move cost despite the driver referring to mine as a "small move". Less than 24 hrs after being told my move cost will now be 45% over my quoted amount, I've now received a phone call *and* an e-mail from an individual I've had zero contact with prior to today (sure--now they'll call me) and demanding payment per their policies, of course, for about a third of the overage costs or I will have to pay a daily $25 penalty fee while my belongings are essentially held hostage. Nightmare. Run. Run away from doing business with this company. Run far, run fast. Learn from my mistakes.
My pick up date was July 23, 2017. Thank God I TAPED ALL MY CALLS WITH THEIR REP JEFF!! MY original contract was for 400 cf at (4.50) $3.50....the discount supposedly reflected in another column....LIE!! That morning the contract via email suddenly changed to 452 cf ??? How did they come up with such an odd number. This change was also retroactively changed in emails dating back to May 26 when I originally obtained the first quote of $1600+. I called on the eve of pick up to confirm what the 70% amount was expected... I was told $742. AGAIN I TAPED this call! The Forman made a call & said I would have to give them a check for another $394 in order to start loading. The Forman of the crew of 2 requests I sign documents(blanl) yet none of the pertinent info was filled in. He filled it in AFTER I signed....my bad! Both where nice guys & gained my trust quite easily. I had provided them with a very detailed & precise inventory list which is what Jeff calculated would be 400cf if not less!! Without having all my items loaded on the truck the Forman informs me that items have already reached to 452cf of space??
Meanwhile the majority of my things were scattered outside the rear of the trk.
I have pics) items still sitting next to the elevator on the 1st fl as well in the common hallway outside my condo unit!! I looked inside the truck and it was only 1/3 full !!! It also a small amount of items gtom their previous p/u the day before At this point I told I would need an extra 250cf in order to load both mattresses & boxsprings, the glass table top to my Dinette set etc....basically they seperated bases from tops, chairs from the table etc. I did my research before consulting with National Moving & storage by physically viewing a 16ft Budget rental trk l with the capacity of exactly 400 cf. It was clearly all the space I needed for what little I was moving. No appliances, no couch only 1 bedroom set of furniture, a 4 chair Dinette set A matching coffee table & end table & another coffee table along with 16 med (3cf) boxes. These exact items are pn the inventory list which was originally used to calculate the cf needed. Both stood idle & asked me if they should continuing loading (thought the trk was full) and if so they would have to call the office (Sergio) to add on the extra 250cf & get my signature agreeing to before the would continue!
I protested this is EXTORTION! The first 400-452 cf was only $1600+ but now with half that space added on nearly tripled!!!! I explained to them would not be financially able to pay the new HIGHER balance due until after the first of August as I am on Disability with ovarian cancer & 2 brain anuerysms. Hence one of the reasons I moving to the NY area, Columbian Presbyterian Hosp. At the conclusion of miraculously fitting all my inventory I was advised I would need to pay another $3001 upon delivery, this is in addition to the $1194 I already gave them.!!!! This is SOOO corrupt & shady. My possessions are being held for ransom! THIS IS PURE EXTORTION!! The initial contract was retroactively altered via email after i provided my electronic signature. Thru have since blocked me from viewing my contract/ job number.