My husband and I had been customers of national home grocer for about a year when we decided to start looking for a house. After looking at our credit, the bank suggested we cancel our membership and return the freezer and other appliances as it would prevent us from affording a house. I called Steve explaining our predicament and our desire to cancel our membership and return all appliances, but as usual he persisted and reassured us that he knew someone from time investment that could forge a document stating that our account has been paid in full for all appliances. He said that way the appliances would come off our credit and show no debt but we would still make the monthly payments. Well, here we are 10 months into owning our new house and we are struggling to make the monthly payment for our freezer! I called national home grocer but to my surprise they are out of business! I called time investment and they said there was no way we could return the appliances to them or lower the interest rate. No help there. I called the new company that took over for national Home grocer but they wouldn't take back the appliances! I called time investment three times today to speak with the woman who forged the document and every time I was connected to her voicemail the phone call was disconnected! Something is going on. I just want to return the freezer, rice cooker, and two air purifiers that we were scammed into purchasing. The interest rate of 18% is ridiculous and the appliances are way overpriced. When we asked how much the appliances were when we Purchased them, home grocer said not to worry about it because we would get a discount on our meat delivery. Never in my life have I seen a rice cooker that cost over $1000! I feel used, cheated, and deceived. We need this situation to be resolved ASAP
National Home Grocer Reviews
My husband and I had been customers of national home grocer for about a year when we decided to start looking for a house. After looking at our credit, the bank suggested we cancel our membership and return the freezer and other appliances as it would prevent us from affording a house. I called Steve explaining our predicament and our desire to cancel our membership and return all appliances, but as usual he persisted and reassured us that he knew someone from time investment that could forge a document stating that our account has been paid in full for all appliances. He said that way the appliances would come off our credit and show no debt but we would still make the monthly payments. Well, here we are 10 months into owning our new house and we are struggling to make the monthly payment for our freezer! I called national home grocer but to my surprise they are out of business! I called time investment and they said there was no way we could return the appliances to them or lower the interest rate. No help there. I called the new company that took over for national Home grocer but they wouldn't take back the appliances! I called time investment three times today to speak with the woman who forged the document and every time I was connected to her voicemail the phone call was disconnected! Something is going on. I just want to return the freezer, rice cooker, and two air purifiers that we were scammed into purchasing. The interest rate of 18% is ridiculous and the appliances are way overpriced. When we asked how much the appliances were when we Purchased them, home grocer said not to worry about it because we would get a discount on our meat delivery. Never in my life have I seen a rice cooker that cost over $1000! I feel used, cheated, and deceived. We need this situation to be resolved ASAP