Run from this company. Terrible return policy and don't stand by their products. I only purchase because they had a 5 year warranty for the product. I spent $550 for what I thought was the best cover on the market based on what I was spending. At 2 years it started to tear.
They want to prorate a new one and want me to send them $350 for a new one. I would be in $900 for the cover in two years. That is $450 a year!!! Better off buying the cheap one for $100 and putting a new one on every year. Their customer service is an absolute nightmare and I can't get anyone to discuss the terrible customer service I continue to experience. Anyone at this company that reads this is welcome to contact me.
I purchased a boat cover which was highly defective and return it to National Covers. I received no support, made constant telephone calls and was not able to get through to National Covers. The only explanation I got was that the boat cover replacement was in the "hands of the manufacturer." It is obvious that National Covers or EvelleLLC never had any intention of honoring the warranty on the boat cover. National Covers and Evelle LLC is nothing but scum.
I unpacked and installed the cover. It is a 36-38 ft. cover I received with a hole on each side of the cover. They were located in the same place ( height and distant) on opposite sides of the motor home. I would say Its impossible to accidently make a hole in the same place on opposite sides during installation. National covers has denied me a return or replacement, nothing more than a patch kit or 10% off on another cover @ $599.00. Stay away from this company. It's a rip off
My trailer cover rip on a windy day. it was to have 5 yr warranty. They say it it not covered. When I said it is bs. they told me they will block my calls.
We ordered a cover for our rv on 11/23/16 from national cover made by eevelle. it was a goldline with a 5 yr. warranty we looked at alot of covers and bought this one. on sept 3, 2016 we uncovered or rv the cover had two rips in it. we connected the company, took pictures, and filed a claim on the warranty. we were answered the next day with an email saying they would give us patches to cover the tears, if we responded asap. we responded with not wanting to patch a cover that was not even a year old. it was 7 days when i emailed and called again this time we were emailed an answer that our claim was not covered under thier warranty for replacement or repair. the company who offered patches now will not back thier warranty. I emailed asking for a supervisor to call us back but that took several more days. again we were told the tears were our fault and was no covered under thier warranty. i asked for another person higher up to contact us about this matter. they will no answer emails or phone calls. i looked at the better business bureau the reveiws on this company were the worst i wish i had checked her first. please beware of this company and their warranties.*
National Covers Reviews
Run from this company. Terrible return policy and don't stand by their products. I only purchase because they had a 5 year warranty for the product. I spent $550 for what I thought was the best cover on the market based on what I was spending. At 2 years it started to tear.
They want to prorate a new one and want me to send them $350 for a new one. I would be in $900 for the cover in two years. That is $450 a year!!! Better off buying the cheap one for $100 and putting a new one on every year. Their customer service is an absolute nightmare and I can't get anyone to discuss the terrible customer service I continue to experience. Anyone at this company that reads this is welcome to contact me.
I purchased a boat cover which was highly defective and return it to National Covers. I received no support, made constant telephone calls and was not able to get through to National Covers. The only explanation I got was that the boat cover replacement was in the "hands of the manufacturer." It is obvious that National Covers or EvelleLLC never had any intention of honoring the warranty on the boat cover. National Covers and Evelle LLC is nothing but scum.
I unpacked and installed the cover. It is a 36-38 ft. cover I received with a hole on each side of the cover. They were located in the same place ( height and distant) on opposite sides of the motor home. I would say Its impossible to accidently make a hole in the same place on opposite sides during installation. National covers has denied me a return or replacement, nothing more than a patch kit or 10% off on another cover @ $599.00. Stay away from this company. It's a rip off
My trailer cover rip on a windy day. it was to have 5 yr warranty. They say it it not covered. When I said it is bs. they told me they will block my calls.
We ordered a cover for our rv on 11/23/16 from national cover made by eevelle. it was a goldline with a 5 yr. warranty we looked at alot of covers and bought this one. on sept 3, 2016 we uncovered or rv the cover had two rips in it. we connected the company, took pictures, and filed a claim on the warranty. we were answered the next day with an email saying they would give us patches to cover the tears, if we responded asap. we responded with not wanting to patch a cover that was not even a year old. it was 7 days when i emailed and called again this time we were emailed an answer that our claim was not covered under thier warranty for replacement or repair. the company who offered patches now will not back thier warranty. I emailed asking for a supervisor to call us back but that took several more days. again we were told the tears were our fault and was no covered under thier warranty. i asked for another person higher up to contact us about this matter. they will no answer emails or phone calls. i looked at the better business bureau the reveiws on this company were the worst i wish i had checked her first. please beware of this company and their warranties.*