I was renewing a domain quickly and they added PremiumDNS (which I didn't want) in the cart and I did not catch it in time so it got in the order (an almost $10 charge). I dug a little deeper and found out PremiumDNS is non refundable.
I have been a customer of Namecheap since 2009 and have about 25 domains with them. In the beginning they didn't do these cart tricks (like other registrars do) but now have sunk to those other registrars' level. It's a shame because they were a registrar I trusted for nearly a decade.
This company keeps billing me for a domain that I do not own. This is the second year that that have done this. When this happened last year, they refused to refund my money because they said that I had "auto renew" turned on. so I went to their site and made sure that auto renew was turned off for EVERY site that I had registered with them.
Now they are up to their old tricks agian. I transferred this domain to it's owner 3 years ago yet name cheap keeps billing me for it. Why would I "auto renew" a domain name (or mailbox for that company) when I do not own it?
To make it worse, when you contact the company they refuse to repay your money. True that $9.95 is not a log of money but when you multiply that by the thousands of customers that they do that to every month, this is a MAJOR SCAM!
I renewed my domain names evermd .com, everflowers.com evereducation.com on October 28th, 2017 with domainscheap.com. Payment was accepted and I received email with receipts. I owned these domains since 2000. I presumed that all is good till today when I discovered that all 3 domains are gone from my account on namecheap.com. After a quick search online I found out that one of them evereducation.com is listed for sale on hugedomains.com for around $3000. I filed a complaint on cheapdomain.com online. Their mobile website is so bad that you can't see what you typing by the way and there is no phone number or address listed to contact them. They responded with the offer that they will go "middle way" and refund me a fees of $ 17.00. I responded that is they have to be kidding and that I want my domains back. They are the worst scammers, con artists and thieves. They stolen my domains and sold them on auction, even they were renewed on time. We filed a complaint with Icann and waiting for their response. Also if domains are not returned we will file a lawsuit. Any suggestions how to deal with the theft like that very welcomed. Please do not become another victim of namecheap.com
Namecheap has stolen upwards of 10,000 traffic from me by suspending my account. After having over several domains accounts registered with them for close to 10 years, they
claimed that I did not verified my whosi guard which I had 10 days to do so, since I did not do it within that time frame.
Therefore I was subject to their 2 Factor Authentication.
I had recently changed my cell phone and my old cell phone number
was listed in my Namecheap account. So I could not access it to update it with my new cell phone number, nor could I change it by way of getting a text message from them with my old cell phone. I explained to them they sould have a better system to assist customers to make it as convenient as possible and not
to handle the situation like a suspected criminal.
"They claim that they regret to cause inconveniences to me, but this document is necessary for us to make sure that you are the rightful account owner since client security is our highest priority." Really?
I explained to them that I still can not gain access my account folowing their instruction of "2 Factor Authentication feature"
Namecheap states that once I log into my account I can update via the 2 Factor Authentication feature?
They stated If I am not able to log into your Namecheap account and wish them to remove 2 Factor Authentication feature, please provide them with the following details to verify my account and disable 2 Factor Authentication:
Local address under account:
Email address you signed up with:
Zip code:
Namecheap order ID:
Depending on the payment method used - First 4 and last 4 CC digits / PayPal unique transaction ID and email associated with PayPal (if you paid with PayPal or Google Wallet) / transaction reference ID (if you paid with Bitcoin):
Domain name:
I had ask their team support previously to by pass this stupid BS step so I can get into my account and update my info, but they insisted to annoy me by taking a firm stance
So who is the real thieves here?
Namecheap claims that they are protecting me from who?
The real crooks have already done their dirty work.....
I have yet to receieve any reply from them since I sent over
my Driver License (blocking out my id# like they suggested I do)now I quess they will want my SSN?
NameCheap.com Reviews
I was renewing a domain quickly and they added PremiumDNS (which I didn't want) in the cart and I did not catch it in time so it got in the order (an almost $10 charge). I dug a little deeper and found out PremiumDNS is non refundable.
I have been a customer of Namecheap since 2009 and have about 25 domains with them. In the beginning they didn't do these cart tricks (like other registrars do) but now have sunk to those other registrars' level. It's a shame because they were a registrar I trusted for nearly a decade.
This company keeps billing me for a domain that I do not own. This is the second year that that have done this. When this happened last year, they refused to refund my money because they said that I had "auto renew" turned on. so I went to their site and made sure that auto renew was turned off for EVERY site that I had registered with them.
Now they are up to their old tricks agian. I transferred this domain to it's owner 3 years ago yet name cheap keeps billing me for it. Why would I "auto renew" a domain name (or mailbox for that company) when I do not own it?
To make it worse, when you contact the company they refuse to repay your money. True that $9.95 is not a log of money but when you multiply that by the thousands of customers that they do that to every month, this is a MAJOR SCAM!
I renewed my domain names evermd .com, everflowers.com evereducation.com on October 28th, 2017 with domainscheap.com. Payment was accepted and I received email with receipts. I owned these domains since 2000. I presumed that all is good till today when I discovered that all 3 domains are gone from my account on namecheap.com. After a quick search online I found out that one of them evereducation.com is listed for sale on hugedomains.com for around $3000. I filed a complaint on cheapdomain.com online. Their mobile website is so bad that you can't see what you typing by the way and there is no phone number or address listed to contact them. They responded with the offer that they will go "middle way" and refund me a fees of $ 17.00. I responded that is they have to be kidding and that I want my domains back. They are the worst scammers, con artists and thieves. They stolen my domains and sold them on auction, even they were renewed on time. We filed a complaint with Icann and waiting for their response. Also if domains are not returned we will file a lawsuit. Any suggestions how to deal with the theft like that very welcomed. Please do not become another victim of namecheap.com
Namecheap has stolen upwards of 10,000 traffic from me by suspending my account. After having over several domains accounts registered with them for close to 10 years, they
claimed that I did not verified my whosi guard which I had 10 days to do so, since I did not do it within that time frame.
Therefore I was subject to their 2 Factor Authentication.
I had recently changed my cell phone and my old cell phone number
was listed in my Namecheap account. So I could not access it to update it with my new cell phone number, nor could I change it by way of getting a text message from them with my old cell phone. I explained to them they sould have a better system to assist customers to make it as convenient as possible and not
to handle the situation like a suspected criminal.
"They claim that they regret to cause inconveniences to me, but this document is necessary for us to make sure that you are the rightful account owner since client security is our highest priority." Really?
I explained to them that I still can not gain access my account folowing their instruction of "2 Factor Authentication feature"
Namecheap states that once I log into my account I can update via the 2 Factor Authentication feature?
They stated If I am not able to log into your Namecheap account and wish them to remove 2 Factor Authentication feature, please provide them with the following details to verify my account and disable 2 Factor Authentication:
Local address under account:
Email address you signed up with:
Zip code:
Namecheap order ID:
Depending on the payment method used - First 4 and last 4 CC digits / PayPal unique transaction ID and email associated with PayPal (if you paid with PayPal or Google Wallet) / transaction reference ID (if you paid with Bitcoin):
Domain name:
I had ask their team support previously to by pass this stupid BS step so I can get into my account and update my info, but they insisted to annoy me by taking a firm stance
So who is the real thieves here?
Namecheap claims that they are protecting me from who?
The real crooks have already done their dirty work.....
I have yet to receieve any reply from them since I sent over
my Driver License (blocking out my id# like they suggested I do)now I quess they will want my SSN?