This company grossly misrepresents their service. The idea is to shop online in US from abroad and then deliver to US and they ship to you if you are out of the country. When they quoted their fee, it was very misleading and they made it seem that the cost included all forms and fees to get my Amazon ordered laptop $550 to me in Mexico. I paid them $70. It arrived it their facility in Florida and then took almost a week to leave Florida to ship to Mexico.
Once in Mexico I was alerted not by them but by Mexico Fed Ex that I would pay import taxes. I had researched this and expected it 16% so was prepared to pay about $85 US in taxes which was fine. But when the box finally arrived it was made clear that the Mexio Fed Ex charges were also not included. So I had to pay the $85 tax and an ADDITIONAL $111 to Mexico Fed Ex. WOW. In all I paid 50% more than the price of y laptop to get it here and NEVER would have done so if they had been transparent about how it works. VERY MISLEADING.
MyUS.com advertises as a cheap and amazing way to get items bought on Amazon sent to them first, then they send the items internationally using fedex.
Many items on Amazon US are not available for shipping oversees, I ordered 2 jar of Ginseng supplements from Solgar, along with 3 bottles of organic essential oils from other merchants. It took them forever to send the items, they charged me quite an expensive price compared to what Amazon would chartge me. Most importantly, they wanted to charge me over 20 USD to send one of the bottle of essential oil, for some paper work they said was needed.
On top of that, they finally sent me the rest of the items via Fedex, charging me about 40 usd for the shipping + 7 USD of monthly membership.
The shipment never arrived to me in Mexico, they had forgotten to fill up some paperwork, as a result, I did not get my package, Fedex called me about 3 weeks later to tell me that the shipper had made a mistake by not filling that paperwork, they should have known better.
In the end, the shippment got back to America at MyUS.com and I see a new charge of 40 USD on my cerdit card, I don't even know why because Fedex said they would sned the items back to MyUS.com for free.
At the end, there were no customer service at MyUS.com, it is impossible to contact them by phone of by chat, it takes them 48 hours to respond to an email request, but there is an absence of direct contact making me very hard for the customer to talk to them and fix a problem.
I have lost 80 USD in shipment so far, I did not get my items, the items are worth 80 USD and the member ship is 7 USD, I am basically loosing a total of almost 200 USD ( I had to pay for shipment from Amazon to MyUS.com tostart with) I did not receive my items and I am really angry.
I am writing that report for people to know that MyUS.com is a bad service, it rips its customers off, has no service, and I want my money back, I hope that will help.
I have been using MyUS for 2 years. My recent shipment is a nightmare! One of my valuable items has gone missing upon receipt of my parcel.
Firstly they cancelled the original shipment, repacked and sent (Fedex AWB 781006106815 changed to AWB 781010635369) The repacking net weight is less but the box is bigger (showing that less item/weight was in the repackaging) It was shown that the cancellation of shipment and repacking were done by Michael and Brandon.
I had been asking why repacked the parcel in the first place ( I had never complained about the postage) and no reasonable answer was given. This person named Kathleen had been sending me apologetic emails but could not give me an exact answer why and who initiated the cancellation and repacking.
When I asked them to search their premise again as maybe the item had been left out, they did not bother to check.
MyUS.com Reviews
This company grossly misrepresents their service. The idea is to shop online in US from abroad and then deliver to US and they ship to you if you are out of the country. When they quoted their fee, it was very misleading and they made it seem that the cost included all forms and fees to get my Amazon ordered laptop $550 to me in Mexico. I paid them $70. It arrived it their facility in Florida and then took almost a week to leave Florida to ship to Mexico.
Once in Mexico I was alerted not by them but by Mexico Fed Ex that I would pay import taxes. I had researched this and expected it 16% so was prepared to pay about $85 US in taxes which was fine. But when the box finally arrived it was made clear that the Mexio Fed Ex charges were also not included. So I had to pay the $85 tax and an ADDITIONAL $111 to Mexico Fed Ex. WOW. In all I paid 50% more than the price of y laptop to get it here and NEVER would have done so if they had been transparent about how it works. VERY MISLEADING.
MyUS.com advertises as a cheap and amazing way to get items bought on Amazon sent to them first, then they send the items internationally using fedex.
Many items on Amazon US are not available for shipping oversees, I ordered 2 jar of Ginseng supplements from Solgar, along with 3 bottles of organic essential oils from other merchants. It took them forever to send the items, they charged me quite an expensive price compared to what Amazon would chartge me. Most importantly, they wanted to charge me over 20 USD to send one of the bottle of essential oil, for some paper work they said was needed.
On top of that, they finally sent me the rest of the items via Fedex, charging me about 40 usd for the shipping + 7 USD of monthly membership.
The shipment never arrived to me in Mexico, they had forgotten to fill up some paperwork, as a result, I did not get my package, Fedex called me about 3 weeks later to tell me that the shipper had made a mistake by not filling that paperwork, they should have known better.
In the end, the shippment got back to America at MyUS.com and I see a new charge of 40 USD on my cerdit card, I don't even know why because Fedex said they would sned the items back to MyUS.com for free.
At the end, there were no customer service at MyUS.com, it is impossible to contact them by phone of by chat, it takes them 48 hours to respond to an email request, but there is an absence of direct contact making me very hard for the customer to talk to them and fix a problem.
I have lost 80 USD in shipment so far, I did not get my items, the items are worth 80 USD and the member ship is 7 USD, I am basically loosing a total of almost 200 USD ( I had to pay for shipment from Amazon to MyUS.com tostart with) I did not receive my items and I am really angry.
I am writing that report for people to know that MyUS.com is a bad service, it rips its customers off, has no service, and I want my money back, I hope that will help.
I ordered from Ebay.com
And then MyUS.com stole my package.
Please feel free to contact me by Skype or phone or email as MyUS.com refuses to let me talk to a manager.
They only have some random Filipina girl or some (probably) Indian or Pakistani guy who are full of s***.
MyUS.com STOLE my package from Ebay!!!!
Be careful!
I have been using MyUS for 2 years. My recent shipment is a nightmare! One of my valuable items has gone missing upon receipt of my parcel.
Firstly they cancelled the original shipment, repacked and sent (Fedex AWB 781006106815 changed to AWB 781010635369) The repacking net weight is less but the box is bigger (showing that less item/weight was in the repackaging) It was shown that the cancellation of shipment and repacking were done by Michael and Brandon.
I had been asking why repacked the parcel in the first place ( I had never complained about the postage) and no reasonable answer was given. This person named Kathleen had been sending me apologetic emails but could not give me an exact answer why and who initiated the cancellation and repacking.
When I asked them to search their premise again as maybe the item had been left out, they did not bother to check.
I suspect a theft issue here! What should I do?