I purchased a gap contract though Guide LLC. Ty Tarler is the owner/executive diretor. They also do busines as Loan Monster. out of Littleton Co. I refinanced my vehicle and needed to cancel my contract with Guide LLC. They use a third party company to handle the administrative tasks of managing their contracts. I contacted that third party and cancelled my contract They said I was due a prorated refund of $820.00 and it could take up to 90 days for a check to be sent from Guide LLC to my new loan provider.
After many delays and stalling tactics. Ty Tarler claimed a check was sent to my new loan provider. They have never recieved a check and now Ty Tarler, Guide LLC, and Loan Monster are not returning any messages. I cancelled my contract on Jan. 10th, 2020. As of this report it is May 12th, well over the alloted 90 days for them to send my refund. The third party company they use to handle the administraive tasks of their contracts claims they have terminated their relationship with Guide LLC and no longer does business with them. After several reassurances from Ty Tartler that a check had been mailed, it turns out it was a lie.
MyLoanMonster.com Reviews
I purchased a gap contract though Guide LLC. Ty Tarler is the owner/executive diretor. They also do busines as Loan Monster. out of Littleton Co. I refinanced my vehicle and needed to cancel my contract with Guide LLC. They use a third party company to handle the administrative tasks of managing their contracts. I contacted that third party and cancelled my contract They said I was due a prorated refund of $820.00 and it could take up to 90 days for a check to be sent from Guide LLC to my new loan provider.
After many delays and stalling tactics. Ty Tarler claimed a check was sent to my new loan provider. They have never recieved a check and now Ty Tarler, Guide LLC, and Loan Monster are not returning any messages. I cancelled my contract on Jan. 10th, 2020. As of this report it is May 12th, well over the alloted 90 days for them to send my refund. The third party company they use to handle the administraive tasks of their contracts claims they have terminated their relationship with Guide LLC and no longer does business with them. After several reassurances from Ty Tartler that a check had been mailed, it turns out it was a lie.