Myavana offers hair analysis services to recommend ideal products to use for successful hair care. They claim to analyze hair strands received using a microscope in order to give expert recommendations. They charge $75 dollars for this service.
The consumer orders a hair collection kit online and they mail it to you with instructions on collection. Once collected the strands are mailed in for analysis. Once the samples are received you get this email on June 19, 2017:
Dear Chantelle,
Good news! Your hair samples have arrived in our lab. Please allow 10-15 business days for your results. Once we complete your analysis, you will
Review your personalized profile
Receive recommended product samples
Schedule your one on one consultation
We are excited to be on this Journey to Hair Nirvana with you!
I have not heard or gotten any information since that time. I have emailed to inquire, and received this response on July 19, 2018.
Hi there!
Thank you so much for reaching out to us here at Myavana. Your email is super important to us! We want you to know that we care and are here to serve you. We will respond to you within 24-48 hours. Please note that if you are reaching out on Friday, we will respond to you when we're back in the office on the next business day.
Thank you for your patience in advance and have a wonderful day!
Lots of love,
Team Myavana
I have email once again without response, and the company phone number in the email is not in service. I found out about this company via a national news story featuring the owner of the "new and innovative" experience. They continue to offer services online. I can purchase another hair anaylis kit if I'd like, so they are still there. I don't know of anyone elses experience, but to me, this feels like a huge scam. Buyer Beware!!
I purchased a hair analysis for my daughter ($75) and a hair analysis plus subscription ($250) for myself. After numerous emails regarding my analysis that was delayed by about 3 months they sent me a very generic result for coarse african american hair that was OBVIOUSLY not my hair type as I'm biracial with extrememly fine hair.
It was very obvious that they either lost my samples or don't actually even analyze the hair in the first place. I asked for a refund for the analysis, my daughter's analysis that was never even sent to them due to the horrible service, AND the subscription that they annouced on their website they were discontinuing AFTER they'd already chargedd my card.
No response. They purposely send you vague "sorry for the delay" "your results are in the lab" emails to drag out the process to ensure you can't dispute via paypal. I'm now reporting them as fraud to my credit card company. I'm sure any review that you see online is a paid review. This company is a complete, unprofessional waste of money!
I paid in advance and sent the hair sample kit back but more than two month passed without any results. I finally demanded a refund and had to do so several times. I eventually got a lame response and was contacted by PayPal regarding my refund being processed. Then I got another email that my refund failed and to contact the company. I've followed up with them again but no response. I'm going to harass them until I get my money even if I have to sue them. They don't deserve a one rating zero is what they deserve. BE WARE!!!!
On February 10, 2020, I ordered the Myavana Hair Kit for $79.20. My hair kit was sent on February 28, 2020. I returned the hair kit within a day of receiving the kit. I was told I would receive a confirmation email stating a receipt.
I did not receive one so I emailed on March 14, 2020, and March 18, 2020. I finally receive an email from Sash on March 23, 2020, stating someone would contact me in 48 hours to touch base. It is now April 14, 2020. No hair kit results and no communication. Stay away from this company.
Myavana Reviews
Myavana offers hair analysis services to recommend ideal products to use for successful hair care. They claim to analyze hair strands received using a microscope in order to give expert recommendations. They charge $75 dollars for this service.
The consumer orders a hair collection kit online and they mail it to you with instructions on collection. Once collected the strands are mailed in for analysis. Once the samples are received you get this email on June 19, 2017:
Dear Chantelle,
Good news! Your hair samples have arrived in our lab. Please allow 10-15 business days for your results. Once we complete your analysis, you will
Review your personalized profile
Receive recommended product samples
Schedule your one on one consultation
We are excited to be on this Journey to Hair Nirvana with you!
I have not heard or gotten any information since that time. I have emailed to inquire, and received this response on July 19, 2018.
Hi there!
Thank you so much for reaching out to us here at Myavana. Your email is super important to us! We want you to know that we care and are here to serve you. We will respond to you within 24-48 hours. Please note that if you are reaching out on Friday, we will respond to you when we're back in the office on the next business day.
Thank you for your patience in advance and have a wonderful day!
Lots of love,
Team Myavana
I have email once again without response, and the company phone number in the email is not in service. I found out about this company via a national news story featuring the owner of the "new and innovative" experience. They continue to offer services online. I can purchase another hair anaylis kit if I'd like, so they are still there. I don't know of anyone elses experience, but to me, this feels like a huge scam. Buyer Beware!!
I purchased a hair analysis for my daughter ($75) and a hair analysis plus subscription ($250) for myself. After numerous emails regarding my analysis that was delayed by about 3 months they sent me a very generic result for coarse african american hair that was OBVIOUSLY not my hair type as I'm biracial with extrememly fine hair.
It was very obvious that they either lost my samples or don't actually even analyze the hair in the first place. I asked for a refund for the analysis, my daughter's analysis that was never even sent to them due to the horrible service, AND the subscription that they annouced on their website they were discontinuing AFTER they'd already chargedd my card.
No response. They purposely send you vague "sorry for the delay" "your results are in the lab" emails to drag out the process to ensure you can't dispute via paypal. I'm now reporting them as fraud to my credit card company. I'm sure any review that you see online is a paid review. This company is a complete, unprofessional waste of money!
This is complete scam
I paid in advance and sent the hair sample kit back but more than two month passed without any results. I finally demanded a refund and had to do so several times. I eventually got a lame response and was contacted by PayPal regarding my refund being processed. Then I got another email that my refund failed and to contact the company. I've followed up with them again but no response. I'm going to harass them until I get my money even if I have to sue them. They don't deserve a one rating zero is what they deserve. BE WARE!!!!
On February 10, 2020, I ordered the Myavana Hair Kit for $79.20. My hair kit was sent on February 28, 2020. I returned the hair kit within a day of receiving the kit. I was told I would receive a confirmation email stating a receipt.
I did not receive one so I emailed on March 14, 2020, and March 18, 2020. I finally receive an email from Sash on March 23, 2020, stating someone would contact me in 48 hours to touch base. It is now April 14, 2020. No hair kit results and no communication. Stay away from this company.