I contracted with Gorilla Garage to coat my garage floor in June 2019. I paid nearly $5000 because I felt they were a reliable company and had a lifetime warranty. The salesman assured me the lifetime warranty covered everything including automobile stains.
In 04/2020 I noticed a large discoloration on my garage floor. My garage is pristine and I do not work in the garage. I checked the vehicle that was parked over the spot and found no leaks of any kind. I immediately contacted Gorilla Garage. They were cordial and sent a representative to inspect the garage. The representative told me the discoloration was a defect and covered under warranty. He explained that the repair would result in another discoloration because it wouldn’t match the rest of the garage. I told him to repair the entire garage and that everything should match.
He took color photos and told me that he would have his boss call me. The call never came. I called “Charles” who is the warranty representative for the company. I left four messages to have him call me. He never called. His response states that he could not leave voice mail messages because my mailbox was full. I use my phone less than once a month and rarely receive voice mail. I did speak to Charles on 05/29/20 after I received voice mail. Charles told me that they would repair the floor but I would have to submit photos and have the floor inspected. I informed Charles that his company had taken photos and inspected over 6 weeks ago.
His employee that conducted the inspection had told me it was covered under warranty. Charles told me that he would talk to his boss and call me. That never happened. Charles constantly refuses to call back and then says he did. You can see from other complaints that he has a history of doing that. He also has a history of distorting the facts. My warranty does not state anything about man made spills. This company does not honor it’s warranty.
I wanted Gorilla Garage to repair my garage floor. That is no longer the case. I would not trust that they could repair the garage in a satisfactory manner. I will contact a reliable company to repair their unsatisfactory workmanship. In closing I have never dealt with a more unscrupulous company. I hope that others can read this and take their business elsewhere
My Gorilla Garage Reviews
I contracted with Gorilla Garage to coat my garage floor in June 2019. I paid nearly $5000 because I felt they were a reliable company and had a lifetime warranty. The salesman assured me the lifetime warranty covered everything including automobile stains.
In 04/2020 I noticed a large discoloration on my garage floor. My garage is pristine and I do not work in the garage. I checked the vehicle that was parked over the spot and found no leaks of any kind. I immediately contacted Gorilla Garage. They were cordial and sent a representative to inspect the garage. The representative told me the discoloration was a defect and covered under warranty. He explained that the repair would result in another discoloration because it wouldn’t match the rest of the garage. I told him to repair the entire garage and that everything should match.
He took color photos and told me that he would have his boss call me. The call never came. I called “Charles” who is the warranty representative for the company. I left four messages to have him call me. He never called. His response states that he could not leave voice mail messages because my mailbox was full. I use my phone less than once a month and rarely receive voice mail. I did speak to Charles on 05/29/20 after I received voice mail. Charles told me that they would repair the floor but I would have to submit photos and have the floor inspected. I informed Charles that his company had taken photos and inspected over 6 weeks ago.
His employee that conducted the inspection had told me it was covered under warranty. Charles told me that he would talk to his boss and call me. That never happened. Charles constantly refuses to call back and then says he did. You can see from other complaints that he has a history of doing that. He also has a history of distorting the facts. My warranty does not state anything about man made spills. This company does not honor it’s warranty.
I wanted Gorilla Garage to repair my garage floor. That is no longer the case. I would not trust that they could repair the garage in a satisfactory manner. I will contact a reliable company to repair their unsatisfactory workmanship. In closing I have never dealt with a more unscrupulous company. I hope that others can read this and take their business elsewhere