I became a customer of Walmart Family Mobile on October 10, 2016. I purchased a LG K7 cell phone from walmart the one at this address https://www.walmart.com/ip/Walmart-Family-Mobile-LG-K7-Prepaid-Smartphone-with-Camera/50658531 for $59 I owned the phone outright it was a prepaid ohone for non contract usage. I chose Walmart Family Mobile after looking into all cellular phone company unlocking policies. As of October 12, 2016 Walmart Family Mobile had a policy that the phone I purchased was not locked to their service as a matter of fact is is actually branded a T-Mobile phone. I chose this particular phone because of the features and capabilites along with Walmart Family Mobiles exceptional unlocking policy.
I believe if you OWN a phone and you are not under contract then you should indeed OWN your phone. In June of 2017 I began to experience issues with the previously stellar service. I was receiving notices that my text messaging was blocked even though my billing period was no where near due for renewal after repeated calls to customer service in which I learned that Tracfone had taken over I decided it was time to move on.
I purchased a T-mobile sim card with prepaid service to use with my tmobile phone because I had been told when I bought the phone that if I ever wanted to switch that would be the easiest to do since it was indeed a t-mobile phone. At this time I found the phone was locked. I called T-mobile to double check that I hadn't done something wrong and they said it was locked via the IMEI of the phone to the previous carrier. I called Walmart family mobile and requested that my phone be unlocked. I was told by a TRACFONE rep that my phone was not eligible because I was required to be with them for one year. I asked them how that was so since I was a walmart family mobile customer and their policy was 40 days, I own my phone, I am not under contract, and I can not be forced to use a service that is not providing me with service that actually worked. Not to mention that locking a phone that they had no rights to was not a good way to retain customers.
Tracfone has esentally stollen my phone from me. Leaving me without communication abilities. I have a debilitation disease and suffer from hemiplegic migraines and dangerous seizures, I am on a very limited income and they are hampering my ability to contact my doctors and help in the even of an emergency. This comany is getting away with theivery. I OWN my phone. I never chose to be a tracfone customer. They have no right to lock a phone that does not belong to them and is not contracted to their service. It even says in their system that it is a BYOP.
Every time I have called back I have gotten a different response ranging from,
1. You do not appear in our system, you have never had service with us (LOL)
2. We show that is a BYOP we did not lock it someone else did (never been used with another company bought, and activated at Walmart on the same day)
3. Hanging up on me.
4. We don't care there is nothing you can do. You have to pay us for a year.
5. We bought Walmart Family Mobile that means it's our rules now and our rules say one year.
6. It doesn't matter if you have a contrat or not if you use our service then we lock your phone you should read the terms. (again I joing under Walmart Family Mobile who
clearly had terms of 40 days posted which have now been oblitereated from the website by tracfone)
I canceled my account of Walmart Family Plan but I still charged another month continuously( I save $70 extra money in that account). I got refund $38.44 finally thanks God. Today I got another $2.11 bill after I canceled my account sevel months.
Several months ago my 80-year old Mother and I bought a phone at Walmart through My Family Mobile for her Great-Granddaughter, who she has adopted. This service was then activated. A few months later I found out that the phone had been lost and although my Mother followed the salesperson's instructions for discontinuing service (was told to not make the next payment and service would automatically be discontinued - which I later learned was incorrect) she continued receiving a statement. I called the number given to us whenever we purchased the phone and service and was connected with someone who seemed to barely speak English.
After explaining the situation I was told that there was nothing they could do. I asked to speak to a Supervisor but was told there was no-one I could speak with. This person told me I had to respond via email only (credit request@my family.com) . I did but found after many attempts this was not a true email address. I had read it back to him several times as this process seems bizarre so I have no doubt I wrote it down correctly. Finally, I went to a local Walmart and spoke to a salesperson. He understood the "stopping the payment to end service" as, he said, all but My Family did that and that is probably why the salesperson told us incorrectly. He had never heard of the email address and that there seemed to be a lot of problems with being able to speak to someone who was fluent in English, to try calling very early in the day.
Well, in the meantime, My Family turned this over to a collection agency who really harassed my Mother, even though we were trying to get this service stopped. Mother was told that she had to pay the money immediately or it would go against her credit. She paid it that night. I have continued to try to reach someone but now the automated service (you cannot reach a human) says the pin is not correct though it is the pin we were initially given and the one I used before. You see, without the cell number and the pin number you cannot access a human. I went online. Same numbers. No help. They do list an address that you can write to, which I will. My advice to you if you are considering My Family Mobile.....unless you enjoy hassles, getting the run around, and wasting precious time, I would strongly recommend that you consider other companies. Definitely your choice, your decision. I am not telling you to avoid them although I wish that we had. I am simply sharing my story with you. Good Luck!!!
Recieved bill from Walmart on Friday the 27th of November fr my family mobile walmart for69.88$ they say I owed for October 1st and November the representative said I should have switched without tell them and that that was a fee when sevices was disconnection of sevices which even if it was paid iam confused why?I couldn't understand the representatives they talked with an Puerto Rican a cent or another a cent it's very odd not any other company does that that's why iam reporting this
After receiving little-to-no service via T-Mobile's My Family Mobile service in my area, I called and cancelled the plan. I was extremely displeased with the customer service I had been (not) receiving as well, and was extremely clear about cancelling my service and not continuing usage of that number on that phone. After much argument, the customer service rep, who barely spoke English and never could pronounce my one-syllable last name correctly, informed me that my plan was cancelled and my phone deactivated as of that moment. He informed me that I would need to pay my last bill and I informed him that before calling, I had gone online and done just that. All bills were paid. Nothing was past-due. I was done.
A few weeks later, after I had chosen service with another company and had an entirely new number, I received a bill in the mail from My Family Mobile which included a Reactivation Fee and billing for yet another month. We, (my husband and I), immediately called the customer service line and told them that we had deactivated the phone, knew of no reactivation, and were not paying for their mistake. We were told we could "email a department to dispute this." However, the customer service rep. had no email address to give us and no one he could transfer us to speak to whom was above him. That is what we were told. After the logical argument on our part that, unless we were getting an hourly wage, we were not going to perform his duties for him, he agreed to contact his supervisor and that we would get a return call to resolve the matter.
The call never came. When we called back, a week later, we had to detail the entire issue again. They had a record only of our call with no notes. They still "could not transfer us to anyone above them" and they hung up on us twice --- the first time while pretending to attempt to transfer us to "someone else", and the second time after being informed upon their mandatory speech, "This call may be recorded for quality control purposes", that we were also recording for quality control purposes. They simply hung up.
There is absolutely no way to reach a "higher-up" in this company. There is no recourse for their fraudulent charges. I am spending the entirity of today reporting them to every known website, blog, agency, and social networking site which I can access. I will do the same tomorrow.
I realize that it is "easier" to pay this phony bill than to jump through all these hoops to fight a losing battle, since legal fees are much higher than the billed amount they claim I owe, but I am thoroughly sick and tired of this sort of theivery from companies like My Family Mobile, I do not have money to throw away to lying thieves, and I simply do not intend to be a victim. I absolutely will not have them ruin my credit score over a mistake (or intentional attempt at theft, as the case may be, considering their history with other customers). I will do whatever it takes, although I am the wronged party and should have to do nothing. I should not have to be tormented by corporate thieves or be wasting my own time dealing with their crimes.
My Family Mobile Reviews
I became a customer of Walmart Family Mobile on October 10, 2016. I purchased a LG K7 cell phone from walmart the one at this address https://www.walmart.com/ip/Walmart-Family-Mobile-LG-K7-Prepaid-Smartphone-with-Camera/50658531 for $59 I owned the phone outright it was a prepaid ohone for non contract usage. I chose Walmart Family Mobile after looking into all cellular phone company unlocking policies. As of October 12, 2016 Walmart Family Mobile had a policy that the phone I purchased was not locked to their service as a matter of fact is is actually branded a T-Mobile phone. I chose this particular phone because of the features and capabilites along with Walmart Family Mobiles exceptional unlocking policy.
I believe if you OWN a phone and you are not under contract then you should indeed OWN your phone. In June of 2017 I began to experience issues with the previously stellar service. I was receiving notices that my text messaging was blocked even though my billing period was no where near due for renewal after repeated calls to customer service in which I learned that Tracfone had taken over I decided it was time to move on.
I purchased a T-mobile sim card with prepaid service to use with my tmobile phone because I had been told when I bought the phone that if I ever wanted to switch that would be the easiest to do since it was indeed a t-mobile phone. At this time I found the phone was locked. I called T-mobile to double check that I hadn't done something wrong and they said it was locked via the IMEI of the phone to the previous carrier. I called Walmart family mobile and requested that my phone be unlocked. I was told by a TRACFONE rep that my phone was not eligible because I was required to be with them for one year. I asked them how that was so since I was a walmart family mobile customer and their policy was 40 days, I own my phone, I am not under contract, and I can not be forced to use a service that is not providing me with service that actually worked. Not to mention that locking a phone that they had no rights to was not a good way to retain customers.
Tracfone has esentally stollen my phone from me. Leaving me without communication abilities. I have a debilitation disease and suffer from hemiplegic migraines and dangerous seizures, I am on a very limited income and they are hampering my ability to contact my doctors and help in the even of an emergency. This comany is getting away with theivery. I OWN my phone. I never chose to be a tracfone customer. They have no right to lock a phone that does not belong to them and is not contracted to their service. It even says in their system that it is a BYOP.
Every time I have called back I have gotten a different response ranging from,
1. You do not appear in our system, you have never had service with us (LOL)
2. We show that is a BYOP we did not lock it someone else did (never been used with another company bought, and activated at Walmart on the same day)
3. Hanging up on me.
4. We don't care there is nothing you can do. You have to pay us for a year.
5. We bought Walmart Family Mobile that means it's our rules now and our rules say one year.
6. It doesn't matter if you have a contrat or not if you use our service then we lock your phone you should read the terms. (again I joing under Walmart Family Mobile who
clearly had terms of 40 days posted which have now been oblitereated from the website by tracfone)
Useful:
I canceled my account of Walmart Family Plan but I still charged another month continuously( I save $70 extra money in that account). I got refund $38.44 finally thanks God. Today I got another $2.11 bill after I canceled my account sevel months.
Several months ago my 80-year old Mother and I bought a phone at Walmart through My Family Mobile for her Great-Granddaughter, who she has adopted. This service was then activated. A few months later I found out that the phone had been lost and although my Mother followed the salesperson's instructions for discontinuing service (was told to not make the next payment and service would automatically be discontinued - which I later learned was incorrect) she continued receiving a statement. I called the number given to us whenever we purchased the phone and service and was connected with someone who seemed to barely speak English.
After explaining the situation I was told that there was nothing they could do. I asked to speak to a Supervisor but was told there was no-one I could speak with. This person told me I had to respond via email only (credit request@my family.com) . I did but found after many attempts this was not a true email address. I had read it back to him several times as this process seems bizarre so I have no doubt I wrote it down correctly. Finally, I went to a local Walmart and spoke to a salesperson. He understood the "stopping the payment to end service" as, he said, all but My Family did that and that is probably why the salesperson told us incorrectly. He had never heard of the email address and that there seemed to be a lot of problems with being able to speak to someone who was fluent in English, to try calling very early in the day.
Well, in the meantime, My Family turned this over to a collection agency who really harassed my Mother, even though we were trying to get this service stopped. Mother was told that she had to pay the money immediately or it would go against her credit. She paid it that night. I have continued to try to reach someone but now the automated service (you cannot reach a human) says the pin is not correct though it is the pin we were initially given and the one I used before. You see, without the cell number and the pin number you cannot access a human. I went online. Same numbers. No help. They do list an address that you can write to, which I will. My advice to you if you are considering My Family Mobile.....unless you enjoy hassles, getting the run around, and wasting precious time, I would strongly recommend that you consider other companies. Definitely your choice, your decision. I am not telling you to avoid them although I wish that we had. I am simply sharing my story with you. Good Luck!!!
Recieved bill from Walmart on Friday the 27th of November fr my family mobile walmart for69.88$ they say I owed for October 1st and November the representative said I should have switched without tell them and that that was a fee when sevices was disconnection of sevices which even if it was paid iam confused why?I couldn't understand the representatives they talked with an Puerto Rican a cent or another a cent it's very odd not any other company does that that's why iam reporting this
After receiving little-to-no service via T-Mobile's My Family Mobile service in my area, I called and cancelled the plan. I was extremely displeased with the customer service I had been (not) receiving as well, and was extremely clear about cancelling my service and not continuing usage of that number on that phone. After much argument, the customer service rep, who barely spoke English and never could pronounce my one-syllable last name correctly, informed me that my plan was cancelled and my phone deactivated as of that moment. He informed me that I would need to pay my last bill and I informed him that before calling, I had gone online and done just that. All bills were paid. Nothing was past-due. I was done.
A few weeks later, after I had chosen service with another company and had an entirely new number, I received a bill in the mail from My Family Mobile which included a Reactivation Fee and billing for yet another month. We, (my husband and I), immediately called the customer service line and told them that we had deactivated the phone, knew of no reactivation, and were not paying for their mistake. We were told we could "email a department to dispute this." However, the customer service rep. had no email address to give us and no one he could transfer us to speak to whom was above him. That is what we were told. After the logical argument on our part that, unless we were getting an hourly wage, we were not going to perform his duties for him, he agreed to contact his supervisor and that we would get a return call to resolve the matter.
The call never came. When we called back, a week later, we had to detail the entire issue again. They had a record only of our call with no notes. They still "could not transfer us to anyone above them" and they hung up on us twice --- the first time while pretending to attempt to transfer us to "someone else", and the second time after being informed upon their mandatory speech, "This call may be recorded for quality control purposes", that we were also recording for quality control purposes. They simply hung up.
There is absolutely no way to reach a "higher-up" in this company. There is no recourse for their fraudulent charges. I am spending the entirity of today reporting them to every known website, blog, agency, and social networking site which I can access. I will do the same tomorrow.
I realize that it is "easier" to pay this phony bill than to jump through all these hoops to fight a losing battle, since legal fees are much higher than the billed amount they claim I owe, but I am thoroughly sick and tired of this sort of theivery from companies like My Family Mobile, I do not have money to throw away to lying thieves, and I simply do not intend to be a victim. I absolutely will not have them ruin my credit score over a mistake (or intentional attempt at theft, as the case may be, considering their history with other customers). I will do whatever it takes, although I am the wronged party and should have to do nothing. I should not have to be tormented by corporate thieves or be wasting my own time dealing with their crimes.