These folks are nasty. Don't give them a card unless you want to cancel it before they re-bill.
They didn't notify me of pending billing.
I contacted them immediately - takes 10 minutes to get to 'verified' on chat. They can't help - but they've filed something with the finance team.
8 days later I get an email from a noreply address stating that my account is canceled and all charges were earned.
The phone number listed in the transaction doesn't work.
Chat people say they'll 'check on it.'
I've disputed the charge with the bank, but this is horrific customer service behavior, especially from a company posing as 'helping' with your money. Seems it's more like 'helping themselves' with your money.
Over 100 dollars for this app. For the first few months, it couldn't even be opened. No one was available for troubleshooting. After an update, I was finally able to open the app and get "customer service." They refused to talk on the phone and refused to cancel my account. They told me they would call me in two days at a specific hour. No call. I asked multiple times to cancel my account or speak to a manager and they refused. Too expensive of an app to have zero customer service. Large price, no product delivered, refusal to refund. If I still can't get out of this trap when they try to auto renew, next step will be lawyers. Disgraceful! Update: a month later, another hour of my life spent trying to cancel and get a refund. I was told "if you paid through iTunes, you'll have to ask them for help getting your money back." Beware!
Mvelopes.com Reviews
These folks are nasty. Don't give them a card unless you want to cancel it before they re-bill.
They didn't notify me of pending billing.
I contacted them immediately - takes 10 minutes to get to 'verified' on chat. They can't help - but they've filed something with the finance team.
8 days later I get an email from a noreply address stating that my account is canceled and all charges were earned.
The phone number listed in the transaction doesn't work.
Chat people say they'll 'check on it.'
I've disputed the charge with the bank, but this is horrific customer service behavior, especially from a company posing as 'helping' with your money. Seems it's more like 'helping themselves' with your money.
Over 100 dollars for this app. For the first few months, it couldn't even be opened. No one was available for troubleshooting. After an update, I was finally able to open the app and get "customer service." They refused to talk on the phone and refused to cancel my account. They told me they would call me in two days at a specific hour. No call. I asked multiple times to cancel my account or speak to a manager and they refused. Too expensive of an app to have zero customer service. Large price, no product delivered, refusal to refund. If I still can't get out of this trap when they try to auto renew, next step will be lawyers. Disgraceful! Update: a month later, another hour of my life spent trying to cancel and get a refund. I was told "if you paid through iTunes, you'll have to ask them for help getting your money back." Beware!