I received a letter from Mutual Savings Life Insurance Company regarding a life Insurance policy my husband had that named me as the beneficiary. Note that he passed away 5 and a half years ago, so I was shocked that they contacted me after all these years.
I was asked in the letter to contact them and provided a phone #. I spent all day on the phone on hold trying to get thru to a person, and never reached a live person. I tried 3 different times, and each time, I was put on hold for over an hour. The last time, I waited 2.5 hours on hold, and no one ever answered. The call just finally cut off. What kind of customer service is this?
I have requested to cash in my policy that my father had on me from birth. They send some papers to sign and I did and returned them. Then on 11/7/16 they sent me another papers to fill out a Policy Value Request because declined because a porperly completed so I submit the papers they sent to me on 11/14/16. I called them today, 12/8/16 and talked to customer service and she didn't know anything and will send a letter but I called the number for Mutal Saving and Life Insurance. I can't understand why they refuse to send the money that I had fill out everything they sent to me twice.
Mutual Savings Life Insurance Reviews
I received a letter from Mutual Savings Life Insurance Company regarding a life Insurance policy my husband had that named me as the beneficiary. Note that he passed away 5 and a half years ago, so I was shocked that they contacted me after all these years.
I was asked in the letter to contact them and provided a phone #. I spent all day on the phone on hold trying to get thru to a person, and never reached a live person. I tried 3 different times, and each time, I was put on hold for over an hour. The last time, I waited 2.5 hours on hold, and no one ever answered. The call just finally cut off. What kind of customer service is this?
I have requested to cash in my policy that my father had on me from birth. They send some papers to sign and I did and returned them. Then on 11/7/16 they sent me another papers to fill out a Policy Value Request because declined because a porperly completed so I submit the papers they sent to me on 11/14/16. I called them today, 12/8/16 and talked to customer service and she didn't know anything and will send a letter but I called the number for Mutal Saving and Life Insurance. I can't understand why they refuse to send the money that I had fill out everything they sent to me twice.