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Municipal Services Bureau


Country United States
State Texas
City Austin
Address 8325 Tuscany Way,
Phone 512-371-9995

Municipal Services Bureau Reviews

  • Mar 26, 2020

I was sent a bill from MSB demanding payment on a fine with Lee County Justice Court. The fine was paid in full in April of 2019. I verified this information with Lee County Justice Court.

I was told to disregard the letter. I called MSB to let them know and she told me I would continue to receive phone calls and mail from them. I explained it wasn't a problem.

I was just trying to help THEM!

  • Apr 18, 2018

I moved out of Texas in 2003 and didn't realize I had unpaid tickets in Dallas. They were for minor traffic offenses. I never received any notifications, probably because I moved addresses.

15 years later I received a debt collection letter from MSB for $150. I called them up and after talking with them, they said I had multiple unpaid tickets that totaled $792.20! I asked how that was even possible and apparently Texas enacted a law or requirement that every year a certain percentage is tacked on to the amount owed, so the amount owed will keep increasing. I have plans to eventually move back to Texas to be close to my family, so I decided to pay the fees. I asked the woman on the phone if I had paid everything in full and she said yes.

So six months go by and I received another letter in the mail from MSB. This time it is a bill for $195. I called them and said this must be a mistake, then the woman I talked to informed me that there are other citations and that I owe something like $800!!! I tell her that I already paid these fees and have the bank statement to prove that MSB took the funds from my account. She said that she doesn't have any record of this. We went back and forth several times and finally I end up with another phone number to call. I called this number and the woman I talked to said that I had paid in full and that I do NOT owe anything. I ask why the people from the other phone number say I owe money and she said they are a different organization and they don't have any insight into them. I also asked if I could get a statement that the amount was paid in full and she informed me that they don't do that, which doesn't sound right to me. I called the first number back and the woman I talked to again said I owe them the money. I got frustrated and said I am getting a lawyer and the woman made a note that I am contesting payment.

The lawyer has scheduled a court date. Her approach is to hope that the judge will dismiss the tickets, so I don't owe any money.

Today I decided to call MSB again, but this time I called the Austin office. I got a completely new story on what I owe.. Now apparently I owe $1494.25!!! The records she had said I did make partial payments on some of these tickets, but in years when I wasn't even aware I owed anything! And they are for really odd amounts, like $78 and $110. I said to her why would I pay these odd amounts? Why not round numbers like a normal person would pay? Plus the amounts that her system said I paid does not equal $792.20. Doesn't this seem fishy? She said that she couldn't do anything for me and to call Dallas.

This doesn't sound legal to me.I checked the BBB website and I couldn't find any complaints on MSB. What recourse do I have?

  • Apr 16, 2018

Second year in a row collection agency demanding payiment for parking ticket from 2015 which was paid in 2015. Threatening to boot and confiscate car if not paid. Verified with city that this was paid and there is zero balance. Did same thing last year. This is harassment trying to collect on illegitimate debt. This is fraud as letter was sent thru US mail.

I have called the number on the letter and been left on hold for 20-30 minutes repeatedly with no answering of call...just muzak. This is a fraudulent demand for payment and must not effect my credit record. Cease and desist these letters sent threatening to have my car booted and towed for this fraudulent demand for payment. Payment was made years ago.

Cease and desis from tracking my location and address as I have moved out of state from the time this parking citation was made. That is stalking! I have a pdf screen shot demonstrating that I have a zero balance. This also was confirmed by calliong the City of Dallas. I have had to go thru this last year with these fraudsters.

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