One of the worst experiences I've ever had in my life. Stay away from this place! I took my brother too buy a used car we found online using the CARFAX app on February 24th 2017 at 3:00PM. The car purchased was a 2010 Nissan Pathfinder. The internet sales manager (Ford employee) who assisted us is named John Wayne. We purchased the car for $6500; cash we test drove the car intensely and found no issues. The next day less than 24 hours later the car began to smoke and the service engine light came on. We immediately drove back to the dealership and demanded to speak with John Wayne the sales employee who sold us the car. He told us it was a minor issue with the clamp for the radiator not being clamped down and to just drive around the block and one of service guys would repair it. Mind you we had 3 kids in the car they had us waiting and no one came to help nor did any service repair technicians look at the car.
The sales employee John Wayne proceeded to play dumb with several other Ford employees as to not knowing what was going. We explained to them in a calmly fashion you sold us a car less than 24 hours ago and now it has smoke emitting from it. They gave us no help whatsoever and said the best they could do was for us to visit a tire shop get a quote and maybe they could reimburse us afterwards. I'm warning everyone please stay away from this place at all cost. Run for the hills if your sales person is named John Wayne
Mullinax Ford of West Palm Reviews
One of the worst experiences I've ever had in my life. Stay away from this place! I took my brother too buy a used car we found online using the CARFAX app on February 24th 2017 at 3:00PM. The car purchased was a 2010 Nissan Pathfinder. The internet sales manager (Ford employee) who assisted us is named John Wayne. We purchased the car for $6500; cash we test drove the car intensely and found no issues. The next day less than 24 hours later the car began to smoke and the service engine light came on. We immediately drove back to the dealership and demanded to speak with John Wayne the sales employee who sold us the car. He told us it was a minor issue with the clamp for the radiator not being clamped down and to just drive around the block and one of service guys would repair it. Mind you we had 3 kids in the car they had us waiting and no one came to help nor did any service repair technicians look at the car.
The sales employee John Wayne proceeded to play dumb with several other Ford employees as to not knowing what was going. We explained to them in a calmly fashion you sold us a car less than 24 hours ago and now it has smoke emitting from it. They gave us no help whatsoever and said the best they could do was for us to visit a tire shop get a quote and maybe they could reimburse us afterwards. I'm warning everyone please stay away from this place at all cost. Run for the hills if your sales person is named John Wayne