I just brought in my son's 2013 Honda Civic to Muller Honda of Gurnee. There was a large piece of equipment hanging down from under the car that was dragging on the ground. It appeared to be a plastic cover for something. I made an appointment to check it out and when they did I was told it came off due to driver negligence and as such was not under warranty. I questioned how something falling off the car underneath it could possibly be driver negligence when it clearly appeared to be a manufactures defect. All I could get was a lot of runaround but no clear answer. I decide to talk to the sales manager...I had purchased 4 cars from that location in the last 3 years...assuming he would see the logic in my situation.
When I explained to Tony what was going on he just said to talk to the service manager. I told him I already did that and I was hoping that since I had been a loyal customer of his dealership with numerous purchases in a short period of time that he might be able to help me with this situation. He was, in my opinion, rude and dismissive to the point that I said would you prefer to lose a good customer over $150 repair. His answer was "whatever" and walked away. I guess future sales, to me, meant nothing to him. I definitely wouldn't want to disappoint him so I will definitely take my business elsewhere and advise everyone I know to do the same. Sometimes that's the only way a consumer can get satisfaction from rude sales people.
Muller Honda of Gurnee Reviews
I just brought in my son's 2013 Honda Civic to Muller Honda of Gurnee. There was a large piece of equipment hanging down from under the car that was dragging on the ground. It appeared to be a plastic cover for something. I made an appointment to check it out and when they did I was told it came off due to driver negligence and as such was not under warranty. I questioned how something falling off the car underneath it could possibly be driver negligence when it clearly appeared to be a manufactures defect. All I could get was a lot of runaround but no clear answer. I decide to talk to the sales manager...I had purchased 4 cars from that location in the last 3 years...assuming he would see the logic in my situation.
When I explained to Tony what was going on he just said to talk to the service manager. I told him I already did that and I was hoping that since I had been a loyal customer of his dealership with numerous purchases in a short period of time that he might be able to help me with this situation. He was, in my opinion, rude and dismissive to the point that I said would you prefer to lose a good customer over $150 repair. His answer was "whatever" and walked away. I guess future sales, to me, meant nothing to him. I definitely wouldn't want to disappoint him so I will definitely take my business elsewhere and advise everyone I know to do the same. Sometimes that's the only way a consumer can get satisfaction from rude sales people.