The following company, Moving Central, put us through so much & we are fighting for a refund. However, we told by the rep Tom, that the move from Georgia to Nevada would cost us $2400. That was not the case at all. We paid $872 up front waiting on the movers. Who came a week late because the 3rd party broker, that we were not aware of, truck broke down & he couldn't get to us. Well, he got here after a week, in a regular UHaul truck that we could have rented ourselves & with someone else's stuff on it.
He told me, we only has so much cubic feet, but told Tom all the items we were taking & he stated that the amount would be $2400. The cost after all said & done was about $8000. In this process, we were given hidden fees, we could not get a hold of Tom the rep from Moving Central & will be taking this matter to court for these false charges. See attachments below of some of the documentation that I have.
Please put this company out of business & help us get our money back from these hidden charges, not what were expected to pay.
They never kept scheduled dates as agreed upon (05/31 and 06/01). NO ONE called us "24 hours ahead of time" to confirm anything. Driver called us on 05/31 to make arrangements for delivery and when we asked him (Jamall) if he'll be here on 06/01, he said that he was coming up from LA and running late and would be in Concord to help us on 06/01, and that he'll call us at 8AM on 06/01 to confirm.
On 06/01, when we talked to him he said that he will be here on 06/02. He never called us at all either on 06/01 or 06/02 at 8AM as he said that he would, and we had to get in touch with him instead. When we talked to him on 06/01, he said that he'll be here to help us on 06/02 between 9AM and 10AM. On 06/02, when we texted him at 8:15AM (since there was no call from him at all) and asked him when he'll be here, he said that he's in Oakland and that he'll be going to Fremont to help someone else and then he'll be in Concord between 2PM and 4PM on 06/02.
What kind of answer is that?! How can someone working in the moving business have such poor practices and have zero common sense in business to operate for as long as they have?! We had to find someone ASAP to help us move out of State. We were told that Moving Central LLC was “founded” 9 months ago and they have “F” for the service ratings and that the company has a lot of complaints against it. How is this business not shut down for so many complaints and so many issues?!
We are now $1,200 out of money because when we cancelled with them at 11AM on 06/02 we were beyond “5 day window for cancellations” and there’s no way to get the money back.
When we cancelled at 11AM, Jamall called at 11:25AM on 06/02 and said that he was 10 minutes out and that he’ll be there with 5 guys to help us. Do you think that we’ll be going with this company again for doing this?! No one has unlimited amount of money and resources when they’re moving. No one has money to waste. Period.
This is completely ridiculous!! They are scamming people out of their hard earned money and they never help. Customer Service Agent said that they only have 1 truck and that they are swamped with requests to move. At the going rate, with so many issues, and so many complaints this company has to be shut down and not allowed to operate at all in any State of the Union. How long will this continue and how many people will have to go through this before someone will do something about this company?!
Moving Central LLC Reviews
The following company, Moving Central, put us through so much & we are fighting for a refund. However, we told by the rep Tom, that the move from Georgia to Nevada would cost us $2400. That was not the case at all. We paid $872 up front waiting on the movers. Who came a week late because the 3rd party broker, that we were not aware of, truck broke down & he couldn't get to us. Well, he got here after a week, in a regular UHaul truck that we could have rented ourselves & with someone else's stuff on it.
He told me, we only has so much cubic feet, but told Tom all the items we were taking & he stated that the amount would be $2400. The cost after all said & done was about $8000. In this process, we were given hidden fees, we could not get a hold of Tom the rep from Moving Central & will be taking this matter to court for these false charges. See attachments below of some of the documentation that I have.
Please put this company out of business & help us get our money back from these hidden charges, not what were expected to pay.
We scheduled with them 1 month ahead of time.
They never kept scheduled dates as agreed upon (05/31 and 06/01). NO ONE called us "24 hours ahead of time" to confirm anything. Driver called us on 05/31 to make arrangements for delivery and when we asked him (Jamall) if he'll be here on 06/01, he said that he was coming up from LA and running late and would be in Concord to help us on 06/01, and that he'll call us at 8AM on 06/01 to confirm.
On 06/01, when we talked to him he said that he will be here on 06/02. He never called us at all either on 06/01 or 06/02 at 8AM as he said that he would, and we had to get in touch with him instead. When we talked to him on 06/01, he said that he'll be here to help us on 06/02 between 9AM and 10AM. On 06/02, when we texted him at 8:15AM (since there was no call from him at all) and asked him when he'll be here, he said that he's in Oakland and that he'll be going to Fremont to help someone else and then he'll be in Concord between 2PM and 4PM on 06/02.
What kind of answer is that?! How can someone working in the moving business have such poor practices and have zero common sense in business to operate for as long as they have?! We had to find someone ASAP to help us move out of State. We were told that Moving Central LLC was “founded” 9 months ago and they have “F” for the service ratings and that the company has a lot of complaints against it. How is this business not shut down for so many complaints and so many issues?!
We are now $1,200 out of money because when we cancelled with them at 11AM on 06/02 we were beyond “5 day window for cancellations” and there’s no way to get the money back.
When we cancelled at 11AM, Jamall called at 11:25AM on 06/02 and said that he was 10 minutes out and that he’ll be there with 5 guys to help us. Do you think that we’ll be going with this company again for doing this?! No one has unlimited amount of money and resources when they’re moving. No one has money to waste. Period.
This is completely ridiculous!! They are scamming people out of their hard earned money and they never help. Customer Service Agent said that they only have 1 truck and that they are swamped with requests to move. At the going rate, with so many issues, and so many complaints this company has to be shut down and not allowed to operate at all in any State of the Union. How long will this continue and how many people will have to go through this before someone will do something about this company?!