This company is absolutely horrible!!!! They came out sourced by Goodman due to a product recall. While here, they installed a blower guard kit. The tech messed up and made it so that our furnace would only work if our AC was also running. They couldn't figure out how to fix it so they unplugged the AC leads from the thermostat so it wouldn't also turn on when the furnace turned on. The tech who was here admitted that he messed something up and said his boss Joe or Marvin would be coming out the next week (early March) to fix it. Not a huge deal at first, mistakes happen.
But then dozens of phone calls went by, and appointments were repeatedly scheduled and Joe was supposed to be coming to fix it. Every single time there was an appointment scheduled and confirmed the night before, then it was cancelled the DAY OF the appointment. With Joe never responding to texts when my husband asked him if he was actually going to come. My husband used PTO to take time off work on several different days.... for nothing. They stopped responding to calls or emails or texts, and when my husband finally got through to them he (desperately) explained that our daughter has a seizure disorder that can cause her to have seizures if she's exposed to too much heat or cold. She does not regulate heat like a normal child.
We're now in the middle of May and have had a week+ straight of 80+ degree days, and I've had a special needs child screaming at the top of her lungs for 6+ hours a day **all week** because it's too hot. Portable AC units are too loud for her with her sensory issues. It's been a living hell. I do not say this lightly. Have you ever seen a 4 year old child having a seizure? It's one of the scariest things in the world. We explained the risk to them several times and all they could do was apologize but not do anything to actually fix it. Right ... they are SO sorry. These people DO NOT CARE.
We finally paid another company $400 today to fix what this company messed up. Crying tears of relief, but we're not letting this go. I'm the most passive person on this planet but I'm enraged. We WILL be finding an attorney and suing this company. In fact, I'm going to start calling lawyers tomorrow. Damaged include the $400 we spent to fix it, the days my husband took off work, and trauma from the pain and suffering, not to mention the health hard this causes for my daughter.
Motili Reviews
This company is absolutely horrible!!!! They came out sourced by Goodman due to a product recall. While here, they installed a blower guard kit. The tech messed up and made it so that our furnace would only work if our AC was also running. They couldn't figure out how to fix it so they unplugged the AC leads from the thermostat so it wouldn't also turn on when the furnace turned on. The tech who was here admitted that he messed something up and said his boss Joe or Marvin would be coming out the next week (early March) to fix it. Not a huge deal at first, mistakes happen.
But then dozens of phone calls went by, and appointments were repeatedly scheduled and Joe was supposed to be coming to fix it. Every single time there was an appointment scheduled and confirmed the night before, then it was cancelled the DAY OF the appointment. With Joe never responding to texts when my husband asked him if he was actually going to come. My husband used PTO to take time off work on several different days.... for nothing. They stopped responding to calls or emails or texts, and when my husband finally got through to them he (desperately) explained that our daughter has a seizure disorder that can cause her to have seizures if she's exposed to too much heat or cold. She does not regulate heat like a normal child.
We're now in the middle of May and have had a week+ straight of 80+ degree days, and I've had a special needs child screaming at the top of her lungs for 6+ hours a day **all week** because it's too hot. Portable AC units are too loud for her with her sensory issues. It's been a living hell. I do not say this lightly. Have you ever seen a 4 year old child having a seizure? It's one of the scariest things in the world. We explained the risk to them several times and all they could do was apologize but not do anything to actually fix it. Right ... they are SO sorry. These people DO NOT CARE.
We finally paid another company $400 today to fix what this company messed up. Crying tears of relief, but we're not letting this go. I'm the most passive person on this planet but I'm enraged. We WILL be finding an attorney and suing this company. In fact, I'm going to start calling lawyers tomorrow. Damaged include the $400 we spent to fix it, the days my husband took off work, and trauma from the pain and suffering, not to mention the health hard this causes for my daughter.