DO NOT DO BUSINESS WITH MOSSY TOYOTA!!! This dealership's service department has no integrity, no respect for patrons or their time. They quoted a price of $130 to make a new key for my daughter's car, knowing she has no existing key, and instructed her she'd have to get it towed to them. We had it towed here and were then told it's $430. The person who gave us the quote confirmed to management she t quoted a cost of $130. It took several minutes to get to talk with the service manager, DALE SNOW, who would not agree to honor the quote. I explained the last time we were here for a recall they did not have the parts even though we'd made an appointment so we had to come back a second time and he was nowhere to be found when we tried to complain on both occasions. My daughter is very sick and working on her PhD, so this is all particularly inconvenient and costly. I told him this is no way to manage a service department or conduct business and that we can find a locksmith to come to us for only $120. His response was to say he'd split the difference, rather than to honor their original quote. Obviously we're having the locksmith come instead and will never come to MOSSY TOYOTA again! I ask that you pass this along and stay clear of this crooked, uncaring business!
Mossy Toyota Reviews
DO NOT DO BUSINESS WITH MOSSY TOYOTA!!! This dealership's service department has no integrity, no respect for patrons or their time. They quoted a price of $130 to make a new key for my daughter's car, knowing she has no existing key, and instructed her she'd have to get it towed to them. We had it towed here and were then told it's $430. The person who gave us the quote confirmed to management she t quoted a cost of $130. It took several minutes to get to talk with the service manager, DALE SNOW, who would not agree to honor the quote. I explained the last time we were here for a recall they did not have the parts even though we'd made an appointment so we had to come back a second time and he was nowhere to be found when we tried to complain on both occasions. My daughter is very sick and working on her PhD, so this is all particularly inconvenient and costly. I told him this is no way to manage a service department or conduct business and that we can find a locksmith to come to us for only $120. His response was to say he'd split the difference, rather than to honor their original quote. Obviously we're having the locksmith come instead and will never come to MOSSY TOYOTA again! I ask that you pass this along and stay clear of this crooked, uncaring business!