TLDR at the end. I went with the cheapest of three quotes and I regret it. John Green did a nice job of remotely estimating my move (due to COVID, we had a video chat) which was on the smaller side of a typical amount of goods to be moved from Ohio to Virginia. The total came out to just over $3,500 and I thought that was a very reasonable price and about 15% cheaper than the next highest bid.
Due to the smaller load, it had to be packed onto one truck, transported on that truck to a warehouse in Michigan, then stored until it could be loaded onto a different truck that was making multiple stops heading east. I understand that is how they make small moves economical and I accepted that the delivery window would be 3 weeks long. After the movers packed my goods the scheduler, Tracey Pritchett contacted me and I agreed to a delivery on 5/16/2020 between 10:30 AM and 11:30 AM. I called on Friday 5/15/2020 at 2:30 PM to confirm the delivery and was told that "I am your next call, let me doublecheck and call you back".
I called back at 5:25 PM to again confirm with Tracey and she confirmed that the delivery would arrive the following day. The next morning at 9:30 AM my phone rings. It's Tracey. She has called to inform me that not only will my goods not be delivered today, but they haven't even been loaded on the truck in Michigan. She doesn't know why the driver couldn't make the delivery because he never returned any of her messages, she "assumed everything was good to go".
I later get a call on Monday 5/18/2020 and Tracey informs me that my goods will be delivered on Friday 5/22/2020. I inform her that I am already scheduled out of town for work Friday through Saturday and I cannot be there to accept delivery and there is no one else in the household; I asked for delivery on Thursday. Impossible, she states. Her supervisory Bethany Gutowski calls me back later to verify that I cannot be there to accept delivery on Friday. I confirm emphatically, I will be working out of town. Today, 5/20/2020 I receive an email with an invoice for an additional $1,041 for storage from Friday through next Tuesday and they will be able to deliver my goods on Wednesday. They won't even tell me what time the delivery will be until the day before. I do have a new job that doesn't allow me to just phone it in. I guess that doesn't matter to them.
TLDR: I paid for a service to pack and move household good for me. They did a great job packing them. The transportation of them from Point A to Point B resulted in them standing me up on a CONFIRMED delivery with less than 1 hour notice, then informing me that if I couldn't be at my new residence to accept delivery on the date that they TOLD me I HAD to be there, it results in an additional charge of $1,041 to 'store my goods' for an additional 6 days. I DO NOT RECOMMEND MORSE MOVING AND STORAGE. In fact, I highly recommend that you take the next highest bid, which for me was "Two Men and a Truck" for my particular move. I have been on hold with them for enough time to have heard over and over on their on-hold voice messaging that 'mistakes are costly', doing moves the first time is important to them', and 'customer satisfaction is their number one priority'. Not true. I wish I would have checked reviews on them before making a decision!
*If you can't accept delivery on the day they direct, you are SOL and will be charged whatever they feel like.
I initially contacted Morse moving on July 27th for a moving quote. I was moving from MI to Texas. One of their reps Jenny came out to my house a few days later to assess the house and present me an estimate of about $4400. She documented everything she saw and gave us a price quote along with the documents showing all the property she had seen in every room.
My home office had two computers in there (an imac computer and a server along with a tv monitor both noted on her assessment sheet). The tv monitor that went along with the server was the one in question. I was satisfied with her quote and a few days later she called to retrieve my card information to confirm the move was scheduled. Move was scheduled for August 25th. My utilities except for electricity were turned off on the 24th and i flew out on the 26th. The movers showed up and packed my stuff with no issues. They packed my server and i packed the tv monitor that hooked up to the server and handed it to them. Everything seemed fine until we got to Texas and the goods were delivered.
The same day the delivery driver came (a different driver from pickup), we unpacked all the boxes in his presence and we noticed the tv monitor for the server was missing. I asked him about it and he said it could possibly have been left behind as our property was stored in a warehouse for a few days before it was loaded to his truck. He said his box count showed all accounted for but i told him he was wrong because obviously one tv monitor is missing. There was no monitor for the server so i definitely knew it was missing. He said he would report it and would have the office look into it when he got back to Michigan in 4 days. He then noted it that it was missing on his paperwork and had us sign it. I called to follow up a few days later and i was practically called a thief by a lady named Faith.
She said i waited almost a week to file a claim which was not true and implied that it was almost a week after dropping off, how did they know i was not lying? I explained to her i was a doctor and did not need to lie about a $250 tv monitor. I told her i reported it to the drop off driver and that he said he would take care of it when he got to Michigan. She then said i should have gotten their additional insurance. I pointed out that the deductible was higher than the cost of the tv monitor (deductible was $275.00, the tv is between $225.00 and $250.00 online). She then said she would look into it and get back to me. She told me to hold on that the driver that picked up our goods in Michigan was in the warehouse currently, she put me on hold and said that the driver said we might have left the TV monitor behind to watch TV. I told her it wasn't possible because our cable was turned off prior to them getting there and that tv monitor was permanently connected to my server. Once, my server shipped, i had no reason for keeping the monitor behind.
I was then told she would investigate it and get back to me. A couple of days later someone from her company then sent me a letter denying my claim. At this point, all i am interested in is my tv monitor either being replaced or located. I do not value being treated like a thief. Its the principle. I work hard for my money, if my property is lost, it deserves to be replaced.
If Morse moving can treat a customer who spent almost $5,000 with them, how will they treat smaller customers?
Morse Moving & Storage Reviews
TLDR at the end. I went with the cheapest of three quotes and I regret it. John Green did a nice job of remotely estimating my move (due to COVID, we had a video chat) which was on the smaller side of a typical amount of goods to be moved from Ohio to Virginia. The total came out to just over $3,500 and I thought that was a very reasonable price and about 15% cheaper than the next highest bid.
Due to the smaller load, it had to be packed onto one truck, transported on that truck to a warehouse in Michigan, then stored until it could be loaded onto a different truck that was making multiple stops heading east. I understand that is how they make small moves economical and I accepted that the delivery window would be 3 weeks long. After the movers packed my goods the scheduler, Tracey Pritchett contacted me and I agreed to a delivery on 5/16/2020 between 10:30 AM and 11:30 AM. I called on Friday 5/15/2020 at 2:30 PM to confirm the delivery and was told that "I am your next call, let me doublecheck and call you back".
I called back at 5:25 PM to again confirm with Tracey and she confirmed that the delivery would arrive the following day. The next morning at 9:30 AM my phone rings. It's Tracey. She has called to inform me that not only will my goods not be delivered today, but they haven't even been loaded on the truck in Michigan. She doesn't know why the driver couldn't make the delivery because he never returned any of her messages, she "assumed everything was good to go".
I later get a call on Monday 5/18/2020 and Tracey informs me that my goods will be delivered on Friday 5/22/2020. I inform her that I am already scheduled out of town for work Friday through Saturday and I cannot be there to accept delivery and there is no one else in the household; I asked for delivery on Thursday. Impossible, she states. Her supervisory Bethany Gutowski calls me back later to verify that I cannot be there to accept delivery on Friday. I confirm emphatically, I will be working out of town. Today, 5/20/2020 I receive an email with an invoice for an additional $1,041 for storage from Friday through next Tuesday and they will be able to deliver my goods on Wednesday. They won't even tell me what time the delivery will be until the day before. I do have a new job that doesn't allow me to just phone it in. I guess that doesn't matter to them.
TLDR: I paid for a service to pack and move household good for me. They did a great job packing them. The transportation of them from Point A to Point B resulted in them standing me up on a CONFIRMED delivery with less than 1 hour notice, then informing me that if I couldn't be at my new residence to accept delivery on the date that they TOLD me I HAD to be there, it results in an additional charge of $1,041 to 'store my goods' for an additional 6 days. I DO NOT RECOMMEND MORSE MOVING AND STORAGE. In fact, I highly recommend that you take the next highest bid, which for me was "Two Men and a Truck" for my particular move. I have been on hold with them for enough time to have heard over and over on their on-hold voice messaging that 'mistakes are costly', doing moves the first time is important to them', and 'customer satisfaction is their number one priority'. Not true. I wish I would have checked reviews on them before making a decision!
*If you can't accept delivery on the day they direct, you are SOL and will be charged whatever they feel like.
I initially contacted Morse moving on July 27th for a moving quote. I was moving from MI to Texas. One of their reps Jenny came out to my house a few days later to assess the house and present me an estimate of about $4400. She documented everything she saw and gave us a price quote along with the documents showing all the property she had seen in every room.
My home office had two computers in there (an imac computer and a server along with a tv monitor both noted on her assessment sheet). The tv monitor that went along with the server was the one in question. I was satisfied with her quote and a few days later she called to retrieve my card information to confirm the move was scheduled. Move was scheduled for August 25th. My utilities except for electricity were turned off on the 24th and i flew out on the 26th. The movers showed up and packed my stuff with no issues. They packed my server and i packed the tv monitor that hooked up to the server and handed it to them. Everything seemed fine until we got to Texas and the goods were delivered.
The same day the delivery driver came (a different driver from pickup), we unpacked all the boxes in his presence and we noticed the tv monitor for the server was missing. I asked him about it and he said it could possibly have been left behind as our property was stored in a warehouse for a few days before it was loaded to his truck. He said his box count showed all accounted for but i told him he was wrong because obviously one tv monitor is missing. There was no monitor for the server so i definitely knew it was missing. He said he would report it and would have the office look into it when he got back to Michigan in 4 days. He then noted it that it was missing on his paperwork and had us sign it. I called to follow up a few days later and i was practically called a thief by a lady named Faith.
She said i waited almost a week to file a claim which was not true and implied that it was almost a week after dropping off, how did they know i was not lying? I explained to her i was a doctor and did not need to lie about a $250 tv monitor. I told her i reported it to the drop off driver and that he said he would take care of it when he got to Michigan. She then said i should have gotten their additional insurance. I pointed out that the deductible was higher than the cost of the tv monitor (deductible was $275.00, the tv is between $225.00 and $250.00 online). She then said she would look into it and get back to me. She told me to hold on that the driver that picked up our goods in Michigan was in the warehouse currently, she put me on hold and said that the driver said we might have left the TV monitor behind to watch TV. I told her it wasn't possible because our cable was turned off prior to them getting there and that tv monitor was permanently connected to my server. Once, my server shipped, i had no reason for keeping the monitor behind.
I was then told she would investigate it and get back to me. A couple of days later someone from her company then sent me a letter denying my claim. At this point, all i am interested in is my tv monitor either being replaced or located. I do not value being treated like a thief. Its the principle. I work hard for my money, if my property is lost, it deserves to be replaced.
If Morse moving can treat a customer who spent almost $5,000 with them, how will they treat smaller customers?