Had a rep from morgan exteriors come to our house for a quote for pgt impact french doors.After we told him what kind we wanted he wrote up a quote of $6700+ not including permit.We were honest and told him his was much higher than the ones we had already(3 between$4156-4500) He asked if he could see them because he thought they must have been a inferior door.All of them were infact the exact door! So he said he would call the owner as he was sure he would match the price or beat the price of the lowest one.($4156) Sure enough he said it would be $4000 so we signed the contract and made arrangements for financing.He gave us the contract and shook hands and gave us a folder with the words on the front"WELCOME TO THE MORGAN FAMILY".The rep said he would bring us the proper finance papers to sign in a few days.That was Friday April 27th.to day he called to cancel the contract.He told me Mr. Morgan said it was because he deceided he (Kirk Morgan) wouldn't make enough money! This is no way to do business.I guess a man's word and handshake meam anything in this day and age!
Nearly 2 years ago a salesman from Morgan Exteriors quoted my wife and me some work we were considering having on our home. The salesman never followed up on several questions we had for him so we decided to use a different company for some of that work. In the time since, a Morgan representative, usually a woman named Jeanette, would call both our home and my cell phone several times a month still wanting our business for the remainder of the work and assured me the previous salesman was no longer with the company. Finally, on account of their persistence, we agreed to give them another chance. On October 15th, 2015 a different salesman, Bruce, came to our house. We needed our lanai rescreened with an upgraded wall structure, door and tile removal and prep for a new floor to be installed by another party on account Morgan does not install flooring. Bruce was extremely professional, personal and answered all of our questions. He finally gave a price quote. He said the price would "normally" be slightly above $8000.00. However, if we agreed to have the work done on a "slow week in late November or early December when the builders usually have nothing to do" it could be done for $6150.00 (give or take a few dollars). I joked that I like round numbers and said if he made it an even $6000.00 we would give him the required 1/3 deposit and sign the sales agreement. That was the extent of the negotiation. We gave Bruce the $2000.00 check, said our goodbyes and looked forward to having the work completed during the week of November 30th. It was a week we would be on vacation out of town visiting family and not be home. Being home was not a requirement and Bruce told us we would get daily phone calls and progress pictures sent to us. I also advised neighbors they would be working during that week. Over the course of the next week, I sent him a copy of the house survey and our house paint color that he needed and an engineer came over to do the final measurements. All we had to do was wait for the week of the 30th of November to have the work completed and be ready for Christmas entertaining. On Saturday, November 21st we decided on our flooring tile choice from another company. We purchased it and were told it would be held for 30 days. Since we did not have the sales agreement with us, I had a couple quick questions for Bruce and attempted to call him that afternoon. I left a voice mail for him. My call was not returned. However, upon returning home and reviewing the sales agreement, our questions were answered. Again, we looked forward to having the work completed the week of November 30th so that we could have the tile installed shortly thereafter. We expected a phone call from Bruce on the evening of Monday, November 30th telling us how the first day of the construction went. We received no call. On the morning of December 1st, I called Bruce's cell phone. There was no answer so I left a voice mail asking for a call and update. I received no return call. I made another call and left a voice mail the afternoon of the 2nd. Again, no return call was made. I then called Morgan Exteriors. The phone representative, Dionne, said Bruce would call me right back as soon as he finished his meeting with a customer. As expected, he never called back. On the morning of the 3rd, I called my neighbor. He said nobody ever came to the house and the lanai was untouched. I called Morgan Exteriors once again. I was transferred to the Operations Manager, Cheryl Morgan, wife of the company’s owner. Cheryl told me that our contract was canceled by her husband on November 17th and my $2000.00 deposit was sent back to me via a company check. This was more than one month after the agreement was signed! She said it was canceled on account her husband felt there was no money to be made from the work that was to be performed. Understandably, I was livid and my anger was evident while speaking but remained very courteous towards Mrs. Morgan. I asked why I was not advised the contract was canceled. She said I was supposed to be advised but she could not give a legitimate reason as to why I was not advised. I told her I had not received a check from them. My vacation did not begin until the 25th so if a letter had been written and a check sent on the 17th, I would have received it well before then. Whether it was her responsibility, her husband's or Bruce's to advise me of the cancelation does not matter. She repeatedly apologized. Understandably, the apologies did nothing for me. I also want to mention that during our conversation, Mrs. Morgan said her husband had recently suffered a heart attack. She was distraught and flustered and began to cry. Without my interrupting or saying anything, she mentioned that this could have been the cause of it. I did not comment on what she said but was dismayed that she had the nerve to imply my dealings with their company was the possible foundation for her husband’s heart attack. She then transferred me to a production crew member, Ray, I believe was his name. Ray basically told me the same thing as Cheryl but also proceeded to toss Bruce under the bus by making it very clear that "Bruce had been screwing up a lot lately." It was obvious I would have no recourse through them. Despite my severe anger, I professionally ended the conversation. I arrived home on Saturday, December 5th. An envelope from Morgan Exteriors postmarked 02 Dec '15 PM was with my mail. A form letter dated November 17th was inside along with the company check for $2000.00 - dated 11/30/2015. I found it interesting the postmark of the envelope was for the evening of the same date I first spoke to the Morgan Exteriors phone representative, Dionne - three days after construction was to have begun. The wording of the letter inside was repugnant. It read: "Unfortunately, we are unable to fulfill the contract you previously entered into. I am enclosing our check representing your deposit return and am therefore closing my file this matter." It continued: "Thank you again for considering our company and we would love to have you for a customer. If there is anything we can do to earn your business for the services we can provide, please don't hesitate to call. I apologize for any inconvenience this matter has caused." It was signed by Cheryl Morgan. I also looked at the sales agreement once again. Had I decided to cancel, I would have had to do so within three days of signing it. They took nearly five weeks to do so and did not even have the courtesy to let me know - that took over seven weeks and was only because of my contacting them. The above information can be verified via phone records and copies of the mentioned documentation. Unfortunately, my telephone conversations with Mrs. Morgan and Ray were not recorded. I doubt I have any legal recourse and don't have the time or energy to pursue it. I can only hope my sharing this negative experience will help anyone else considering using Morgan Exteriors. I also hope my tile can be held beyond the 30 days at the other company - and that the Morgan Exteriors check does not bounce!
I chose to work for this small family owned company because they seem like genuen people. I was hired to help them get a new division up and running because they had no experience in going into the home.
I was sent to Georgia to train with Corporate Bath Planet. A life time product with lifetime installation great deal for all of my customers. The owner or no representative from this franchise family owned joined 3 of us 2 salesman and 1 manager for this training when they should of just for basic knowlege of what we were trained to do on the streets.I was disappointed no interest from the Morgans at all.
When I returned I sold over 160k of business a 80% closer because this was a product I truly believed in and had a personal passion for. Unfortunatly things changed frequently the more I sold the more things were changed emediatly lifetime istallation was changed to 1 year, althought the owner made over 50% profit he was greedy and wanted more prices increased. Then they decided to hire a install manager EXPERIENCE rebuilding CORVETTS REALLY??? and it was Kirks best friend that he moved from out of state. This guy ran the team to the ground very quickly. 1 st salesman quite turned in equipment and was never paid. I out sold the whole entire staff. Kirk and Nick -the manager with a lot of experience went from remodeling entire bathrooms to just the wet area.
I had sold 2 entire bathroom remodels and I asked the company to cancell because I knew they did not have the experience and I did not want my name on the final result. Kirk said I do not let any one out of the contract I said but you didnt even order the product yet : John responded they can put a lien on the home. I said that is WRONG they asked me not to communicate with my customers at all. Kirk & John the inexperience install manager decided to move forward. When they became 4 months behind when told 6 week turn around on installs I grew extremely concerned. I spoke to my manager and he said that I was not getting any appointments because they had 13 jobs on waiting list to be installed and they needed to slow down my sales. I then found out the best installer we had quite leaving us with just 1 somewhat expereince installer extremely slow not drug tested, not certified and not criminally back ground checked like I was taught I found out no one is with the company. A company is only as good as the installer and the best and only one had just quite because of John.All customer were told a basic wet area simple job only takes 1 - 2 days at most these simple installs were running into 5 day.
With my growing consern of what was sold < taught by corporate> nothing was taught by the franchise at all and what was delivered I had decided to get a full time job and not to be on call at that point I had found out the Manager Nick quite also. I said I was willing to work part time untill thing got caught up.
I was paid a 10% commission first 1/2 on the front and second 1/2 on the final install so I had had over 4k in back commission that Morgans owed me. After speeking to the previouse salesman John that resigned he had told me that he was never paid his commission that was owed and also my manager Nick said I would never see a dime and to hold on to the equipment until they came to a agreement. This equipment cost at most $500.
Kirk had said for me to emediatly turn in my equipment. Nick and I said we will turn in when you come to a agreement. I never heard anything until the HR lady that does the books emailed and said when all installs are complete they would pay back commisions. I explained to her bacause John was not paid I was conserned she said that had agreed to go ahead and pay John. I had confirmed that 3 months after his deals were closed they finally desided to pay him and he thanked me for getting that done. He said he would of never got paid if I had never complained to them about his misstreat.
2 months go by I recieve a letter saying eqipment was not turned in so they were forfieting my back commisions over $4,000.00 because equipment was not turned in. I had contacted the step son Opie and asked if I gave a self generated lead would he agree to allowing me to turn in equipment professionally with out no drama. He said absolutly, sure. Then 1/2 hour later he responded didnt need the equipment any more. I asked why a change of heart and they continued to ignore me after that. all equipment was turned in and Nick never turned in equipment. I gave the customer the phone # explained to him why I quite but I still believe in the product not the company.
This company is a success to spite themselves. Morgan will not be in business forever dont count on warranty and make sure you do thourough check before the 3 days right to canxcell they will not let you out of your contract ask them to come back its a scam when they tell you the deal is for today only they can offer better deals than what they leave with this is called REHASHING. Put minimal down you will never see it if you stop the contract.You can always ask for 10% off of listed price if not more get 3 oppinions. Bath Planet has the experience but Morgan the franchise has none and will not last. My customers should get 10% refunded from the paid price since they did not pay me my commision. I will be contacting them within a week. I am sorry to all of my customers please understand it was not me but the company with no marals or ethics that treats people like this.
I have chosen to go to a company that morally treats all customers with respect.They are not greedy and they have the only LIFETIME true warranty for installation. I recomend Weathertite windows to all.
P.S. Please see attached for customers that is owed 10% or the going rate
Morgan Exteriors Inc Reviews
Had a rep from morgan exteriors come to our house for a quote for pgt impact french doors.After we told him what kind we wanted he wrote up a quote of $6700+ not including permit.We were honest and told him his was much higher than the ones we had already(3 between$4156-4500) He asked if he could see them because he thought they must have been a inferior door.All of them were infact the exact door! So he said he would call the owner as he was sure he would match the price or beat the price of the lowest one.($4156) Sure enough he said it would be $4000 so we signed the contract and made arrangements for financing.He gave us the contract and shook hands and gave us a folder with the words on the front"WELCOME TO THE MORGAN FAMILY".The rep said he would bring us the proper finance papers to sign in a few days.That was Friday April 27th.to day he called to cancel the contract.He told me Mr. Morgan said it was because he deceided he (Kirk Morgan) wouldn't make enough money! This is no way to do business.I guess a man's word and handshake meam anything in this day and age!
Nearly 2 years ago a salesman from Morgan Exteriors quoted my wife and me some work we were considering having on our home. The salesman never followed up on several questions we had for him so we decided to use a different company for some of that work. In the time since, a Morgan representative, usually a woman named Jeanette, would call both our home and my cell phone several times a month still wanting our business for the remainder of the work and assured me the previous salesman was no longer with the company. Finally, on account of their persistence, we agreed to give them another chance. On October 15th, 2015 a different salesman, Bruce, came to our house. We needed our lanai rescreened with an upgraded wall structure, door and tile removal and prep for a new floor to be installed by another party on account Morgan does not install flooring. Bruce was extremely professional, personal and answered all of our questions. He finally gave a price quote. He said the price would "normally" be slightly above $8000.00. However, if we agreed to have the work done on a "slow week in late November or early December when the builders usually have nothing to do" it could be done for $6150.00 (give or take a few dollars). I joked that I like round numbers and said if he made it an even $6000.00 we would give him the required 1/3 deposit and sign the sales agreement. That was the extent of the negotiation. We gave Bruce the $2000.00 check, said our goodbyes and looked forward to having the work completed during the week of November 30th. It was a week we would be on vacation out of town visiting family and not be home. Being home was not a requirement and Bruce told us we would get daily phone calls and progress pictures sent to us. I also advised neighbors they would be working during that week. Over the course of the next week, I sent him a copy of the house survey and our house paint color that he needed and an engineer came over to do the final measurements. All we had to do was wait for the week of the 30th of November to have the work completed and be ready for Christmas entertaining. On Saturday, November 21st we decided on our flooring tile choice from another company. We purchased it and were told it would be held for 30 days. Since we did not have the sales agreement with us, I had a couple quick questions for Bruce and attempted to call him that afternoon. I left a voice mail for him. My call was not returned. However, upon returning home and reviewing the sales agreement, our questions were answered. Again, we looked forward to having the work completed the week of November 30th so that we could have the tile installed shortly thereafter. We expected a phone call from Bruce on the evening of Monday, November 30th telling us how the first day of the construction went. We received no call. On the morning of December 1st, I called Bruce's cell phone. There was no answer so I left a voice mail asking for a call and update. I received no return call. I made another call and left a voice mail the afternoon of the 2nd. Again, no return call was made. I then called Morgan Exteriors. The phone representative, Dionne, said Bruce would call me right back as soon as he finished his meeting with a customer. As expected, he never called back. On the morning of the 3rd, I called my neighbor. He said nobody ever came to the house and the lanai was untouched. I called Morgan Exteriors once again. I was transferred to the Operations Manager, Cheryl Morgan, wife of the company’s owner. Cheryl told me that our contract was canceled by her husband on November 17th and my $2000.00 deposit was sent back to me via a company check. This was more than one month after the agreement was signed! She said it was canceled on account her husband felt there was no money to be made from the work that was to be performed. Understandably, I was livid and my anger was evident while speaking but remained very courteous towards Mrs. Morgan. I asked why I was not advised the contract was canceled. She said I was supposed to be advised but she could not give a legitimate reason as to why I was not advised. I told her I had not received a check from them. My vacation did not begin until the 25th so if a letter had been written and a check sent on the 17th, I would have received it well before then. Whether it was her responsibility, her husband's or Bruce's to advise me of the cancelation does not matter. She repeatedly apologized. Understandably, the apologies did nothing for me. I also want to mention that during our conversation, Mrs. Morgan said her husband had recently suffered a heart attack. She was distraught and flustered and began to cry. Without my interrupting or saying anything, she mentioned that this could have been the cause of it. I did not comment on what she said but was dismayed that she had the nerve to imply my dealings with their company was the possible foundation for her husband’s heart attack. She then transferred me to a production crew member, Ray, I believe was his name. Ray basically told me the same thing as Cheryl but also proceeded to toss Bruce under the bus by making it very clear that "Bruce had been screwing up a lot lately." It was obvious I would have no recourse through them. Despite my severe anger, I professionally ended the conversation. I arrived home on Saturday, December 5th. An envelope from Morgan Exteriors postmarked 02 Dec '15 PM was with my mail. A form letter dated November 17th was inside along with the company check for $2000.00 - dated 11/30/2015. I found it interesting the postmark of the envelope was for the evening of the same date I first spoke to the Morgan Exteriors phone representative, Dionne - three days after construction was to have begun. The wording of the letter inside was repugnant. It read: "Unfortunately, we are unable to fulfill the contract you previously entered into. I am enclosing our check representing your deposit return and am therefore closing my file this matter." It continued: "Thank you again for considering our company and we would love to have you for a customer. If there is anything we can do to earn your business for the services we can provide, please don't hesitate to call. I apologize for any inconvenience this matter has caused." It was signed by Cheryl Morgan. I also looked at the sales agreement once again. Had I decided to cancel, I would have had to do so within three days of signing it. They took nearly five weeks to do so and did not even have the courtesy to let me know - that took over seven weeks and was only because of my contacting them. The above information can be verified via phone records and copies of the mentioned documentation. Unfortunately, my telephone conversations with Mrs. Morgan and Ray were not recorded. I doubt I have any legal recourse and don't have the time or energy to pursue it. I can only hope my sharing this negative experience will help anyone else considering using Morgan Exteriors. I also hope my tile can be held beyond the 30 days at the other company - and that the Morgan Exteriors check does not bounce!
I chose to work for this small family owned company because they seem like genuen people. I was hired to help them get a new division up and running because they had no experience in going into the home.
I was sent to Georgia to train with Corporate Bath Planet. A life time product with lifetime installation great deal for all of my customers. The owner or no representative from this franchise family owned joined 3 of us 2 salesman and 1 manager for this training when they should of just for basic knowlege of what we were trained to do on the streets.I was disappointed no interest from the Morgans at all.
When I returned I sold over 160k of business a 80% closer because this was a product I truly believed in and had a personal passion for. Unfortunatly things changed frequently the more I sold the more things were changed emediatly lifetime istallation was changed to 1 year, althought the owner made over 50% profit he was greedy and wanted more prices increased. Then they decided to hire a install manager EXPERIENCE rebuilding CORVETTS REALLY??? and it was Kirks best friend that he moved from out of state. This guy ran the team to the ground very quickly. 1 st salesman quite turned in equipment and was never paid. I out sold the whole entire staff. Kirk and Nick -the manager with a lot of experience went from remodeling entire bathrooms to just the wet area.
I had sold 2 entire bathroom remodels and I asked the company to cancell because I knew they did not have the experience and I did not want my name on the final result. Kirk said I do not let any one out of the contract I said but you didnt even order the product yet : John responded they can put a lien on the home. I said that is WRONG they asked me not to communicate with my customers at all. Kirk & John the inexperience install manager decided to move forward. When they became 4 months behind when told 6 week turn around on installs I grew extremely concerned. I spoke to my manager and he said that I was not getting any appointments because they had 13 jobs on waiting list to be installed and they needed to slow down my sales. I then found out the best installer we had quite leaving us with just 1 somewhat expereince installer extremely slow not drug tested, not certified and not criminally back ground checked like I was taught I found out no one is with the company. A company is only as good as the installer and the best and only one had just quite because of John.All customer were told a basic wet area simple job only takes 1 - 2 days at most these simple installs were running into 5 day.
With my growing consern of what was sold < taught by corporate> nothing was taught by the franchise at all and what was delivered I had decided to get a full time job and not to be on call at that point I had found out the Manager Nick quite also. I said I was willing to work part time untill thing got caught up.
I was paid a 10% commission first 1/2 on the front and second 1/2 on the final install so I had had over 4k in back commission that Morgans owed me. After speeking to the previouse salesman John that resigned he had told me that he was never paid his commission that was owed and also my manager Nick said I would never see a dime and to hold on to the equipment until they came to a agreement. This equipment cost at most $500.
Kirk had said for me to emediatly turn in my equipment. Nick and I said we will turn in when you come to a agreement. I never heard anything until the HR lady that does the books emailed and said when all installs are complete they would pay back commisions. I explained to her bacause John was not paid I was conserned she said that had agreed to go ahead and pay John. I had confirmed that 3 months after his deals were closed they finally desided to pay him and he thanked me for getting that done. He said he would of never got paid if I had never complained to them about his misstreat.
2 months go by I recieve a letter saying eqipment was not turned in so they were forfieting my back commisions over $4,000.00 because equipment was not turned in. I had contacted the step son Opie and asked if I gave a self generated lead would he agree to allowing me to turn in equipment professionally with out no drama. He said absolutly, sure. Then 1/2 hour later he responded didnt need the equipment any more. I asked why a change of heart and they continued to ignore me after that. all equipment was turned in and Nick never turned in equipment. I gave the customer the phone # explained to him why I quite but I still believe in the product not the company.
This company is a success to spite themselves. Morgan will not be in business forever dont count on warranty and make sure you do thourough check before the 3 days right to canxcell they will not let you out of your contract ask them to come back its a scam when they tell you the deal is for today only they can offer better deals than what they leave with this is called REHASHING. Put minimal down you will never see it if you stop the contract.You can always ask for 10% off of listed price if not more get 3 oppinions. Bath Planet has the experience but Morgan the franchise has none and will not last. My customers should get 10% refunded from the paid price since they did not pay me my commision. I will be contacting them within a week. I am sorry to all of my customers please understand it was not me but the company with no marals or ethics that treats people like this.
I have chosen to go to a company that morally treats all customers with respect.They are not greedy and they have the only LIFETIME true warranty for installation. I recomend Weathertite windows to all.
P.S. Please see attached for customers that is owed 10% or the going rate