This dealership is horrifying. If you are signing paperwork, definitely look very carefully at the numbers, as they will add on unwanted items (such as $895 alarm systems) without your knowledge and have no issues taking advantage of the consumer (and no apologies for it).
When I noticed a few weeks later when it was time to make our first payment that our loan was for $1k more than what we had negotiated and called to ask questions about it, it took 3 phone calls to get in touch with a finance person named Troy Miller. When I finally did, he asked, "What do you expect me to do about it? It's been a month." When I said I was frustrated to notice a discrepancy, he replied, "You have a condescending tone and you expect me to help you?" and hung up on me.
I spoke with his manager shortly after, who wasn't even sorry about the situation. He just said he'd listen to the phone call and see if the finance person was having an "off day" or if I was having an "off day." That's an embarrassing response to a frustrated customer who feels she's been taken advantage of.
I spoke with a manager again a couple of hours later, who didn't apologize for Troy's behavior, but rather said because of my tone, Troy escalated when he shouldn't have. Here is my bottom line at this point as we were offered some financial compensation (which is more than I expected): I understand we did sign the paperwork and perhaps nothing can be done about the alarm system, but it's still dishonest to consumers to slip in these charges during vulnerable and stressful periods of time.
Moore Auto should be ashamed of themselves and so should other dealerships who practice this.
There was also NO apology for the way I was treated or even any promises to speak with Troy about how that wasn't the right way to speak with or handle a customer. It's an embarrassment that they slip in extra charges in a dishonest way and then when a customer has the nerve to be upset about it, they belittle the customer and yell at them.
Horrible customer service, horrible business practices, and completely dishonest with no issues taking advantage of first-time car buyers in vulnerable situations. Buyer BEWARE.
Moore Jeep service department is the biggest ripoff scammers . Stay far away. They really burnt my 75 year old mother in law. The worst mechanics ever. Overcharged and lied about what was wrong with her vehicle. Very dishonest dealership. They lied on the work order about work performed. Do yourself a favor and go to another They really take advantage of elderly and women and people who do not know about vehicles. Jeep dealership nothing but trouble at Moore Jeep on Bell Road. Going to the Attorney General to get Justice.
Moore Chrysler Jeep Fiat Reviews
This dealership is horrifying. If you are signing paperwork, definitely look very carefully at the numbers, as they will add on unwanted items (such as $895 alarm systems) without your knowledge and have no issues taking advantage of the consumer (and no apologies for it).
When I noticed a few weeks later when it was time to make our first payment that our loan was for $1k more than what we had negotiated and called to ask questions about it, it took 3 phone calls to get in touch with a finance person named Troy Miller. When I finally did, he asked, "What do you expect me to do about it? It's been a month." When I said I was frustrated to notice a discrepancy, he replied, "You have a condescending tone and you expect me to help you?" and hung up on me.
I spoke with his manager shortly after, who wasn't even sorry about the situation. He just said he'd listen to the phone call and see if the finance person was having an "off day" or if I was having an "off day." That's an embarrassing response to a frustrated customer who feels she's been taken advantage of.
I spoke with a manager again a couple of hours later, who didn't apologize for Troy's behavior, but rather said because of my tone, Troy escalated when he shouldn't have. Here is my bottom line at this point as we were offered some financial compensation (which is more than I expected): I understand we did sign the paperwork and perhaps nothing can be done about the alarm system, but it's still dishonest to consumers to slip in these charges during vulnerable and stressful periods of time.
Moore Auto should be ashamed of themselves and so should other dealerships who practice this.
There was also NO apology for the way I was treated or even any promises to speak with Troy about how that wasn't the right way to speak with or handle a customer. It's an embarrassment that they slip in extra charges in a dishonest way and then when a customer has the nerve to be upset about it, they belittle the customer and yell at them.
Horrible customer service, horrible business practices, and completely dishonest with no issues taking advantage of first-time car buyers in vulnerable situations. Buyer BEWARE.
Moore Jeep service department is the biggest ripoff scammers . Stay far away. They really burnt my 75 year old mother in law. The worst mechanics ever. Overcharged and lied about what was wrong with her vehicle. Very dishonest dealership. They lied on the work order about work performed. Do yourself a favor and go to another They really take advantage of elderly and women and people who do not know about vehicles. Jeep dealership nothing but trouble at Moore Jeep on Bell Road. Going to the Attorney General to get Justice.