They had all info and pictures of vehicle to pick up. As soon as they took my $300 deposit they emailed me right after saying they could not deliver vehicle on the date agree upon over the phone. They went from $1049 to $1889 which was fine with me and I agreed as long as they could pick up from the lot that had my vehicle and was charging me by the day. Their web site clearly states that as long as you cAncel before vehicle is picked up they will refund. I cancelled immediately literally with in minutes of their notification that they couldn’t find a driver to provide service. They replied with emails lying about how they dispatched someone but my emails contradict what they are saying, never seen anything like this from a business, buyer beware! Currently have an open dispute with paypal also filed report with BBB and am looking into their false advertising.
I've had a window scheduled for over a month. As the window approached I got a call that a driver was going to come to pick up my car yesterday. I took off of work because I could not get any kind of window within the day and the driver refused to return calls. The entire day goes by without anyone from Montway or the truck company calling to say such.
Apparently the driver canceled the day he was supposed to pick up, but nobody at Montway thought is was a good idea to tell me or find another driver. Nobody at Montway did anything until I called the next day, when they still told me someone would be coming which turned out to be a lie because the driver canceled the previous day.
So now they say they're trying to find another driver, but since I fly out tomorrow it's going to be nearly impossible. So I'm going to probably have to miss our flight because our car won't be shipped.
Absolute nightmare. The worst company I've ever had the displeasure of dealing with.
I paid Montway Auto to transport a brand new 2015 Ford vehicle. When the vehicle was picked up no damage was present on the vehicle as indicated on the bill of lading. When the vehicle was delivered damage was observed on the vehicle and documented on the bill of lading. Montway Auto was contacted to start a damage claim.
Montway Auto instructed me to provide three repair estimates to repair the vehicle which I provided. Montway Auto informed me the carrier declined to pay for the damages. Montway Auto told me to file a claim with the carrier’s insurance company which I did. The carrier’s insurance company denied the claim since the carrier’s insurance policy does not cover damages to the vehicle. They sent me a denial claim letter confirming this.
I sent this information to Montway Auto. I asked Montway Auto to pay for the repairs and refund the amount paid to transport the vehicle. They said they will not pay to repair the vehicle nor refund the money paid to transport the vehicle. Montway Auto again said they would ask the carrier to pay for the repairs. They informed me the carrier would not pay for the damages.
On Montway Auto’s website it states, "You’re covered in any situation. Your vehicle is protected by the best insurance available – at no extra cost – and you get our 100% Money Back Guarantee.” Clearly this is not an accurate nor true statement.
Montway Auto will not refund any money nor pay to repair the vehicle.
Their advertising is misleading and untruthful! BE CAUTIOUS! Montway Auto DOES NOT use carriers that have adequate insurance to cover damages to your vehicle in an event your vehicle is damaged during transportation. They do not check to ensure their carriers have adequate insurance.
I have spent four months working with Montway Auto in an attempt to get the damages to my vehicle paid for/repaired. I have provided them everything they have asked for. To date I am no closer to resolving this issue with Montway Auto and getting my vehicle repaired. I would NOT recommend using Montway Auto to transport any vehicle unless you are willing to accept that if the vehicle arrives damaged you will be responsible to repair it.
Montway Auto will claim the insurance company denied the claim because the damage did not occur during transportation however they refuse to provide any formal documentation stating this. The bill of lading contradicts their statement as well. Additionally they claim they will refund some of the transportation fee however I have not received any refund.
Montway Auto Transport Reviews
They had all info and pictures of vehicle to pick up. As soon as they took my $300 deposit they emailed me right after saying they could not deliver vehicle on the date agree upon over the phone. They went from $1049 to $1889 which was fine with me and I agreed as long as they could pick up from the lot that had my vehicle and was charging me by the day. Their web site clearly states that as long as you cAncel before vehicle is picked up they will refund. I cancelled immediately literally with in minutes of their notification that they couldn’t find a driver to provide service. They replied with emails lying about how they dispatched someone but my emails contradict what they are saying, never seen anything like this from a business, buyer beware! Currently have an open dispute with paypal also filed report with BBB and am looking into their false advertising.
I've had a window scheduled for over a month. As the window approached I got a call that a driver was going to come to pick up my car yesterday. I took off of work because I could not get any kind of window within the day and the driver refused to return calls. The entire day goes by without anyone from Montway or the truck company calling to say such.
Apparently the driver canceled the day he was supposed to pick up, but nobody at Montway thought is was a good idea to tell me or find another driver. Nobody at Montway did anything until I called the next day, when they still told me someone would be coming which turned out to be a lie because the driver canceled the previous day.
So now they say they're trying to find another driver, but since I fly out tomorrow it's going to be nearly impossible. So I'm going to probably have to miss our flight because our car won't be shipped.
Absolute nightmare. The worst company I've ever had the displeasure of dealing with.
I paid Montway Auto to transport a brand new 2015 Ford vehicle. When the vehicle was picked up no damage was present on the vehicle as indicated on the bill of lading. When the vehicle was delivered damage was observed on the vehicle and documented on the bill of lading. Montway Auto was contacted to start a damage claim.
Montway Auto instructed me to provide three repair estimates to repair the vehicle which I provided. Montway Auto informed me the carrier declined to pay for the damages. Montway Auto told me to file a claim with the carrier’s insurance company which I did. The carrier’s insurance company denied the claim since the carrier’s insurance policy does not cover damages to the vehicle. They sent me a denial claim letter confirming this.
I sent this information to Montway Auto. I asked Montway Auto to pay for the repairs and refund the amount paid to transport the vehicle. They said they will not pay to repair the vehicle nor refund the money paid to transport the vehicle. Montway Auto again said they would ask the carrier to pay for the repairs. They informed me the carrier would not pay for the damages.
On Montway Auto’s website it states, "You’re covered in any situation. Your vehicle is protected by the best insurance available – at no extra cost – and you get our 100% Money Back Guarantee.” Clearly this is not an accurate nor true statement.
Montway Auto will not refund any money nor pay to repair the vehicle.
Their advertising is misleading and untruthful! BE CAUTIOUS! Montway Auto DOES NOT use carriers that have adequate insurance to cover damages to your vehicle in an event your vehicle is damaged during transportation. They do not check to ensure their carriers have adequate insurance.
I have spent four months working with Montway Auto in an attempt to get the damages to my vehicle paid for/repaired. I have provided them everything they have asked for. To date I am no closer to resolving this issue with Montway Auto and getting my vehicle repaired. I would NOT recommend using Montway Auto to transport any vehicle unless you are willing to accept that if the vehicle arrives damaged you will be responsible to repair it.
Montway Auto will claim the insurance company denied the claim because the damage did not occur during transportation however they refuse to provide any formal documentation stating this. The bill of lading contradicts their statement as well. Additionally they claim they will refund some of the transportation fee however I have not received any refund.