In November 21st of 2019 i reached out to Monti movers in orlando regarding my move to Puerto Rico. I spoke to a gentleman named Raul who TRIED to inform me of cost etc., I called back and told him i needed to move before the 18th of same month. He started asking what i was taking, which after packing was 98 boxes and Two SUV's.
I asked how long the cars would take and he said four weeks to aarive. I decided to send one by another transport service (Crowley) because it would arrive in three days and not four weeks. The smaller SUV I would send with them, Monti.. A price was quoted and i agreed. aside from the fact that they wouldnt visit to look at boxes i had packed and give an estimate because i lived in Mississippi.
He Raul asked that i start packing because it would take less time once movers arrived on the 10th. Well they didnt and again i was told and lied about date. apparerently they were going to Texas first to pick up three more customers belongings then would visit me. Well i had to pospone trip home and cancel tickets which cost a bundle. Then i was called and told they would pick up following tuesday 18th, well they arrived the 17th because they finished "early" arrival time at 6:00pm, take it or leave it. Had no choice i was to leave the 18th tickets bought again and confirmed.
They packed till 12:00am. 12:00 am people. Unbeleivable.. Id packed most of my stuff and spent a bundle on packing boxes and papers from Uhaul. everything nicely packed as was told by Raul (Rep) who spoke to me, so that i would not lose anything. They packed heavy stuff, bedroom, washers and dryers, livingroom and hauled everything into truck. Well my most precious things glassware was crushed. I had had a three foot ceramic mexican pot, destroyed. all my kitchen and formal dining dishes which were heirloom glass, destroyed. Radio CD player, destroyed. Sewing maching destroyed. Tree boxes lost which contained gardening tools and personal items such as bedroom sheets, close to 15 new ones and hubbys personal clothing in their boxes gone.
I called and spoke to offices in bayamon Puerto Rico where they arrived and didn't get an answer till end of March 2020, just send email and videos to [email protected] explaining everything which i did and because i Guess they got sick of hearing me complain. I was told by a Samuel at the Bayamon office that they wouldn't pay insurance because things broken were packed by me and they would only pay if they had been wrapped by company in theyre boxes.
mind you i was told by Raul in Orlando office to start packing myself so it would make life easier and quicker to move once movers arrived. People, Don"t use this moving Company. MONTI MOVING AND STORAGE ORLANDO please. I lost too much and don't want you to go through this nightmare. Prices were changed about three times by Maricela at Orlando office whom i think is the head Honcho in that office.
As a matter of fact, the day I arrived here and on my way home with hubby and son from airport, I receive a call from Maricela saying she had made a mistake and I still owed her $150.00. The car transported by them was more expensive than what i was charged for a bigger Chevy Traverse SUV that i transported through Crowley Marine Transport which arrived in three days not four weeks and that was a Hyundai SUV.. Please ,please be careful and do not call these people. you will regret it as I and my family have.
I HIRED THIS COMPANY MONTI MOVING (LA ROSA DEL MONTE)TO TRANSPORT ALL MY HOUSEHOLD GOODS TO FLORIDA, THEY PICK UP MY STUFF ON 6/29/2016 LIKE IT WAS SCHEDULE, THEY TOOK EVERYTHING THAT WAS ON MY BINDING ESTIMATE SHEET THAT WAS DONE ON 4/6/2016.I MOVED TO FLORIDA ON 7/03/2016 BUT AFTER A FEW DAYS MY HUSBAND AND I DECIDED TO RETURN TO PENNSYLVANIA SO A WEEK AFTER WE WERE BACK, BUT BEFORE THAT I CALLED THE COMPANY TO EXPLAIN WHAT HAPPEN AND ASK THEM IF OUR STUFF WHERE STILL IN PA AND THEY REPLY YES WE ASK IF THERE WAS ANY CHANCE THAT WE COULD PICK UP OUR STUFF AND NOT SEND THEM TO FL THAT WE WERE WILLING TO PAY FOR THERE WORK,PICK UP AND ANYTHING ELSE THEY WANTED TO CHARGE US BUT THEY SAID NO THAT THE STUFF WAS INSIDE A CONTAINER, SO THEY STILL SHIP MY STUFF TO FL ONCE MY STUFF ARRIVE TO FL IN JULY THEY CALL ME AND I EXPLAIN THEM WHAT HAPPEN AND THAT I NEED IT A ESTIMATE FOR A RETURN TO PA BUT THERE WAS A FEW ITEMS THAT MY SON WAS GONNA PICK UP IN FL THAT WERE HE'S, I SEND A NOTARIZED LETTER TO MONTI MOVING ORLANDO FL AND THEY GAVE MY SON HIS STUFF AND SEND MINES BACK TO PA, IT TOOK ALMOST TO MONTH TO GET MY STUFF CALLING THEM EVERY WEEK
FINALLY I JUST GOT MY STUFF ON 9/28/2016 BESIDES ALL THE BROKEN STUFF I RECEIVED I WAS MISSING A 60"INCH FALL HARVEST TV STAND WITH FIREPLACE THAT I JUST BOUGHT LAST CHRISTMAS NOT EVEN ONE YEAR OLD, I ASK THE DRIVER WILLIAM VAZQUEZ ABOUT MY STAND AND HE'S RESPONSE WAS (THAT MAYBE SOMEBODY LIKED IT AND THEY TOOK IT) A COMMENT I DID NOT FIND FUNNY, I CALLED THE OFFICES IN ORLANDO MADE THE CLAIM AND THE TOLD ME THAT MY STAND WAS NEVER RECEIVED IN THE INVENTORY THEY GOT SHIP FROM PA THE LADY ON THE PHONE AND I WENT THRU THE INVENTORY LIST AND COME TO FIND OUT THAT THE DRIVER NEVER PUT THE STAND ON THE DESCRIPTIVE INVENTORY SHEET THAT HE DID WHEN HE PICK UP THE STUFF FROM MY HOME SO THAT PIECE WAS NEVER SEND TO FL AND NOW ITS MISSING
I BEEN TRYING TO REACH THE SUPERVISOR ELIEZER GARCIA FROM THE PHILADELPHIA OFFICES SO HE CAN TAKE CARE OF THIS SITUATION AND EVERY TIME I CALL HE'S NEVER IN THE OFFICE AND HE WON'T RETURNED MY CALLS PLUS I CALLED THE DRIVER AND ASK WHY HE DIDN'T PUT STAND ON THE INVENTORY SHEET WHEN HE KNEW HE TOOK IT FROM MY HOUSE THE DAY HE PICK UP AND HE WAS NERVOUS AND TELLING ME THAT HE WILL HAVE TO GO TO THE OFFICE AND CHECK THE PAPER WORK TO SEE WHAT HAPPEN BECAUSE HE DOESN'T REMEMBER WHAT WAS ON THE LIST AND IM STILL WAITING FOR THE PHONE CALL NOTHING HAS BEEN DONE THIS HAS BEEN THE WORSE EXPERIENCE EVER I TRUSTED THIS COMPANY WITH MY STUFF AND ON TOP OF THAT I SPEND ON THIS MOVING COMPANY $2,957.00 TO SHIP TO FL AND $1,779.00 TO RETURNED IT TO PA I TRUSTED THIS COMPANY AND THE DRIVER STOLE MY STUFF THEY HAVE THE WORST COSTUMER SERVICE THEY DON'T CARE ABOUT THE CLIENT OR THEIR HOUSEHOLD GOODS IM VERY DISAPPOINTED AND I WILL NEVER DO BUSINESS WITH THEM AGAIN.
Monti Moving & Storage Reviews
In November 21st of 2019 i reached out to Monti movers in orlando regarding my move to Puerto Rico. I spoke to a gentleman named Raul who TRIED to inform me of cost etc., I called back and told him i needed to move before the 18th of same month. He started asking what i was taking, which after packing was 98 boxes and Two SUV's.
I asked how long the cars would take and he said four weeks to aarive. I decided to send one by another transport service (Crowley) because it would arrive in three days and not four weeks. The smaller SUV I would send with them, Monti.. A price was quoted and i agreed. aside from the fact that they wouldnt visit to look at boxes i had packed and give an estimate because i lived in Mississippi.
He Raul asked that i start packing because it would take less time once movers arrived on the 10th. Well they didnt and again i was told and lied about date. apparerently they were going to Texas first to pick up three more customers belongings then would visit me. Well i had to pospone trip home and cancel tickets which cost a bundle. Then i was called and told they would pick up following tuesday 18th, well they arrived the 17th because they finished "early" arrival time at 6:00pm, take it or leave it. Had no choice i was to leave the 18th tickets bought again and confirmed.
They packed till 12:00am. 12:00 am people. Unbeleivable.. Id packed most of my stuff and spent a bundle on packing boxes and papers from Uhaul. everything nicely packed as was told by Raul (Rep) who spoke to me, so that i would not lose anything. They packed heavy stuff, bedroom, washers and dryers, livingroom and hauled everything into truck. Well my most precious things glassware was crushed. I had had a three foot ceramic mexican pot, destroyed. all my kitchen and formal dining dishes which were heirloom glass, destroyed. Radio CD player, destroyed. Sewing maching destroyed. Tree boxes lost which contained gardening tools and personal items such as bedroom sheets, close to 15 new ones and hubbys personal clothing in their boxes gone.
I called and spoke to offices in bayamon Puerto Rico where they arrived and didn't get an answer till end of March 2020, just send email and videos to [email protected] explaining everything which i did and because i Guess they got sick of hearing me complain. I was told by a Samuel at the Bayamon office that they wouldn't pay insurance because things broken were packed by me and they would only pay if they had been wrapped by company in theyre boxes.
mind you i was told by Raul in Orlando office to start packing myself so it would make life easier and quicker to move once movers arrived. People, Don"t use this moving Company. MONTI MOVING AND STORAGE ORLANDO please. I lost too much and don't want you to go through this nightmare. Prices were changed about three times by Maricela at Orlando office whom i think is the head Honcho in that office.
As a matter of fact, the day I arrived here and on my way home with hubby and son from airport, I receive a call from Maricela saying she had made a mistake and I still owed her $150.00. The car transported by them was more expensive than what i was charged for a bigger Chevy Traverse SUV that i transported through Crowley Marine Transport which arrived in three days not four weeks and that was a Hyundai SUV.. Please ,please be careful and do not call these people. you will regret it as I and my family have.
I HIRED THIS COMPANY MONTI MOVING (LA ROSA DEL MONTE)TO TRANSPORT ALL MY HOUSEHOLD GOODS TO FLORIDA, THEY PICK UP MY STUFF ON 6/29/2016 LIKE IT WAS SCHEDULE, THEY TOOK EVERYTHING THAT WAS ON MY BINDING ESTIMATE SHEET THAT WAS DONE ON 4/6/2016.I MOVED TO FLORIDA ON 7/03/2016 BUT AFTER A FEW DAYS MY HUSBAND AND I DECIDED TO RETURN TO PENNSYLVANIA SO A WEEK AFTER WE WERE BACK, BUT BEFORE THAT I CALLED THE COMPANY TO EXPLAIN WHAT HAPPEN AND ASK THEM IF OUR STUFF WHERE STILL IN PA AND THEY REPLY YES WE ASK IF THERE WAS ANY CHANCE THAT WE COULD PICK UP OUR STUFF AND NOT SEND THEM TO FL THAT WE WERE WILLING TO PAY FOR THERE WORK,PICK UP AND ANYTHING ELSE THEY WANTED TO CHARGE US BUT THEY SAID NO THAT THE STUFF WAS INSIDE A CONTAINER, SO THEY STILL SHIP MY STUFF TO FL ONCE MY STUFF ARRIVE TO FL IN JULY THEY CALL ME AND I EXPLAIN THEM WHAT HAPPEN AND THAT I NEED IT A ESTIMATE FOR A RETURN TO PA BUT THERE WAS A FEW ITEMS THAT MY SON WAS GONNA PICK UP IN FL THAT WERE HE'S, I SEND A NOTARIZED LETTER TO MONTI MOVING ORLANDO FL AND THEY GAVE MY SON HIS STUFF AND SEND MINES BACK TO PA, IT TOOK ALMOST TO MONTH TO GET MY STUFF CALLING THEM EVERY WEEK
FINALLY I JUST GOT MY STUFF ON 9/28/2016 BESIDES ALL THE BROKEN STUFF I RECEIVED I WAS MISSING A 60"INCH FALL HARVEST TV STAND WITH FIREPLACE THAT I JUST BOUGHT LAST CHRISTMAS NOT EVEN ONE YEAR OLD, I ASK THE DRIVER WILLIAM VAZQUEZ ABOUT MY STAND AND HE'S RESPONSE WAS (THAT MAYBE SOMEBODY LIKED IT AND THEY TOOK IT) A COMMENT I DID NOT FIND FUNNY, I CALLED THE OFFICES IN ORLANDO MADE THE CLAIM AND THE TOLD ME THAT MY STAND WAS NEVER RECEIVED IN THE INVENTORY THEY GOT SHIP FROM PA THE LADY ON THE PHONE AND I WENT THRU THE INVENTORY LIST AND COME TO FIND OUT THAT THE DRIVER NEVER PUT THE STAND ON THE DESCRIPTIVE INVENTORY SHEET THAT HE DID WHEN HE PICK UP THE STUFF FROM MY HOME SO THAT PIECE WAS NEVER SEND TO FL AND NOW ITS MISSING
I BEEN TRYING TO REACH THE SUPERVISOR ELIEZER GARCIA FROM THE PHILADELPHIA OFFICES SO HE CAN TAKE CARE OF THIS SITUATION AND EVERY TIME I CALL HE'S NEVER IN THE OFFICE AND HE WON'T RETURNED MY CALLS PLUS I CALLED THE DRIVER AND ASK WHY HE DIDN'T PUT STAND ON THE INVENTORY SHEET WHEN HE KNEW HE TOOK IT FROM MY HOUSE THE DAY HE PICK UP AND HE WAS NERVOUS AND TELLING ME THAT HE WILL HAVE TO GO TO THE OFFICE AND CHECK THE PAPER WORK TO SEE WHAT HAPPEN BECAUSE HE DOESN'T REMEMBER WHAT WAS ON THE LIST AND IM STILL WAITING FOR THE PHONE CALL NOTHING HAS BEEN DONE THIS HAS BEEN THE WORSE EXPERIENCE EVER I TRUSTED THIS COMPANY WITH MY STUFF AND ON TOP OF THAT I SPEND ON THIS MOVING COMPANY $2,957.00 TO SHIP TO FL AND $1,779.00 TO RETURNED IT TO PA I TRUSTED THIS COMPANY AND THE DRIVER STOLE MY STUFF THEY HAVE THE WORST COSTUMER SERVICE THEY DON'T CARE ABOUT THE CLIENT OR THEIR HOUSEHOLD GOODS IM VERY DISAPPOINTED AND I WILL NEVER DO BUSINESS WITH THEM AGAIN.