I bought much precious metals, $77,000 of from this company and they will not even respond or take care of some damaged goods that they sold me. I am talking about 60 silver rounds that have the edges ground off and they will not even talk to me about it at all. This company is not what I thought they were. I believe no one should ever trust this company after what I now know and have experienced. FAIR WARNING to anyone who hasn't made purchases from MMX(Money Metals Exchange) yet!!
This company quoted one price on line, and told me they had product in inventory. When I made the purchase, the price was different. I called in to correct the issue, and I was told that there was no correction to be made. I told them to cancel the order, and they began threatening me with "collections". They based their claim upon having to buy the product to fill the order, which is a direct lie, based upon my prior conversation with their rep, Matthew. Either way, they lied to me. Not good in a precious metals transaction. A few days later, I got a demand for full payment in the mail, abd the very next day, I got a collection notice. Is this how you want your broker to treat you?? See attached docs. Note that the order date is Oct 9, and the collection notice date is Oct 13, that is just 4 days later! Greedy little buggars! As I said, Buyers Beware! As you can see, it was a sizeable order...that they lost!
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.
The process of purchasing a larger quantity of precious metals from Money Metals Exchange is more trouble than it is worth. If you purchase more than $1000 from them you have to pay by check. I purchased physical metal from them on 1/20/2021 and they still had not posted either of the checks as of 2/10/2021. After the first check went "missing" I offered to pay via ACH on 2/1/2021. I was told by Clint and Michelle that they would not accept ACH because it would be fraudulent and is against their policy. They will make NO exception for any payment issue.
I willingly gave them personal information to verify that I am who I say I am and they still refused to take payment via ACH. They refused to resolve the problem unless I paid by wire transfer at the cost of $30. So, I sent the second check on 2/4/2021. I made contact with Michelle and Clint again because the check had not cleared on the fifth working day 2/10/2021. I live 4 hours away from Eagle Idaho and confirmed with the post office that there is no way it would take that long to arrive. I also spoke with my local post office yesterday 2/10/2021 to find out what may have happened and they explained that it is unlikely for 2 pieces of mail to go missing. They had no explanation of why this would happen. I do not know what happened to the mail but I did send out 2 checks and would not waste my time here or anywhere else otherwise.
I filed a complaint with the BBB in order to resolve the issue and make payment via ACH. This sparked them to liquidate my account and breach their contract. I was called a liar by Clint and he suggested that I am committing fraud by requesting to pay by ACH. I also have an email string stating the same, and also contains a picture of the check and envelope sent on 2/4/2021. I called my Credit union to cancel both checks and was informed that payment by check is more suceptible to fraud than ACH. Conveniently the check arrived the day after (2/11/2021) they liquidated my account because I had put stop payments on the checks that had “disappeared”. They refuse to make any resolve to customer issues and use a system that is more susceptible to fraud. They will breach contract with you so be carefull if you decide to purchase from them.
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.
Money Metals Exchange Reviews
I bought much precious metals, $77,000 of from this company and they will not even respond or take care of some damaged goods that they sold me. I am talking about 60 silver rounds that have the edges ground off and they will not even talk to me about it at all. This company is not what I thought they were. I believe no one should ever trust this company after what I now know and have experienced. FAIR WARNING to anyone who hasn't made purchases from MMX(Money Metals Exchange) yet!!
This company quoted one price on line, and told me they had product in inventory. When I made the purchase, the price was different. I called in to correct the issue, and I was told that there was no correction to be made. I told them to cancel the order, and they began threatening me with "collections". They based their claim upon having to buy the product to fill the order, which is a direct lie, based upon my prior conversation with their rep, Matthew. Either way, they lied to me. Not good in a precious metals transaction. A few days later, I got a demand for full payment in the mail, abd the very next day, I got a collection notice. Is this how you want your broker to treat you?? See attached docs. Note that the order date is Oct 9, and the collection notice date is Oct 13, that is just 4 days later! Greedy little buggars! As I said, Buyers Beware! As you can see, it was a sizeable order...that they lost!
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.
The process of purchasing a larger quantity of precious metals from Money Metals Exchange is more trouble than it is worth. If you purchase more than $1000 from them you have to pay by check. I purchased physical metal from them on 1/20/2021 and they still had not posted either of the checks as of 2/10/2021. After the first check went "missing" I offered to pay via ACH on 2/1/2021. I was told by Clint and Michelle that they would not accept ACH because it would be fraudulent and is against their policy. They will make NO exception for any payment issue.
I willingly gave them personal information to verify that I am who I say I am and they still refused to take payment via ACH. They refused to resolve the problem unless I paid by wire transfer at the cost of $30. So, I sent the second check on 2/4/2021. I made contact with Michelle and Clint again because the check had not cleared on the fifth working day 2/10/2021. I live 4 hours away from Eagle Idaho and confirmed with the post office that there is no way it would take that long to arrive. I also spoke with my local post office yesterday 2/10/2021 to find out what may have happened and they explained that it is unlikely for 2 pieces of mail to go missing. They had no explanation of why this would happen. I do not know what happened to the mail but I did send out 2 checks and would not waste my time here or anywhere else otherwise.
I filed a complaint with the BBB in order to resolve the issue and make payment via ACH. This sparked them to liquidate my account and breach their contract. I was called a liar by Clint and he suggested that I am committing fraud by requesting to pay by ACH. I also have an email string stating the same, and also contains a picture of the check and envelope sent on 2/4/2021. I called my Credit union to cancel both checks and was informed that payment by check is more suceptible to fraud than ACH. Conveniently the check arrived the day after (2/11/2021) they liquidated my account because I had put stop payments on the checks that had “disappeared”. They refuse to make any resolve to customer issues and use a system that is more susceptible to fraud. They will breach contract with you so be carefull if you decide to purchase from them.
This company is a bait and switch Rip Off that robs credit cards and fails to deliver products on a timely basis.
I made purchases through their website, was charged on my credit card and did not receive my product. When I contacted them I was treated in the most unprofessional way I have ever been spoken to in my life. I am 76 years old.
Just as a word to the wise avoid this company like the plaque.