If i coud give 0 stars i would .PLEASE READ THIS BEFORE SIGNING WITH MONEXGROUP OR CLOVER.Don''t even think about using Monexgroup. They have cost my company Markville Fitness hundreds of dollars in just a few months . Go to to see real reviews of this company and there crooked sales representative EMAD TADROS . Emad sat down with my manager and myself end of February 2020 to have us try out the debit and cc terminal at our company explaining how much better the rates and user friendly it would be .
We would have a 30 day trial and if we weren't satisfied , we could cancel the service no questions asked . He ordered the machine but we never received it ,as the Ontario Government shut everything down middle of March. The first concern is we were having $31.40 continually taken out of our account since March when we hadn't even received the terminal and were closed. Emad told both my manager and myself in a meeting , not to worry as all the money would be refunded and explained we could try out the terminal and services once we reopened and received the machine.
On July 28,2020 after we re opened we received the machine. Emad came in and tried out the debit and cc terminal and although it worked , we decided to stay with our old provider in TD. I sent 4 text messages to Emad Tadros and several emails in the next week to get confirmation of our cancelling without any return calls. August 3,5,6 and 8 - which i copied and have now used in my claim against Monexgroup Canada. When you send an email to there customer service department you get a return email saying to call a 18662867787.
After waiting 45 minutes on hold and then cut off and after yet another call - I explained to Raj in customer service my dilemma and the zero response i was getting from both the Sales Rep who was eager to promise the world and then no where to be found after we declined , and that we have a brand new Clover machine that I am sure they would like back. They sent me a Purolator return mail slip to my company and said someone would get back to me. A week later (first week of September now) i still hadn't had a return call - when i called again and after another 45 minutes on hold , i had a customer agent explain they had never received any calls from myself and would open a file .
I explained this was not true as they were able to get a return mail slip to me which wouldn't have happened if they hadn't have talked to me.I was then ask to forward my situation to [email protected] to cancel my service. After i explained our companies experience and the horrible service and misleading practices Emad Tadros ,the sales representative used , i was responded by a paralegal Sepidah Dastranj stating that Monex never stated that we could try out the terminal and that any future negative reviews would be deemed 'malicious" . THAT IS GREAT CUSTOMER SERVICE!!! After this response from Sepidah Dastranj i am letting as many people know my experience with Monexgroup, and the handling or lack of handling of our situation.
I offered several emails and text messages to show the validity of what our company is saying , along with the meeting notes from my manager and staff that were involved with conversations with Emad Tadros. We have filed a claim against MONEXGROUP and are sending our review of this company to prevent anyone else from getting scammed . Stay Away promised we could cancel
Very bad service.Customer did make the payment by Visa at Friday.Three business days left but money did in my account.Customer service don't know whats going on.Made a mistake to switch from Moneris to this ,,monkey"company.Will go back to Moneris.Don't do the same mistake like we did.Stay away.....
So i also managed to talk with this same legal department's collection specialist pion named brian griffiths.
Brian was extremely rude and definately did not provide absolutely any help Which i guess was expected considering there really is no justification for the charges they had charged me), i mentioned that my account was cancelled after only 20-30 transactions. He said, "we have no information about that" - ok my account was cancelled with elavan, so why months later a seemingly annonymous company charges me $500 for an "inactivity fee"? There was no previous history of me ever dealing with a company with that name. Money express?!
Fyi, i have never recieved a pre-authorized charge from a company from the name money express prior Nor one from monex or monexgroup) so i really had no clue at the time who this entity that was charging me were - even my bank couldnt put 2 and 2 together all they could tell me was their issuing bank was rbc and that is was for an "inactivity fee", not much help or to go on.
After going to my bank and having the bank manager cancel the charge and refund all $500 of my money. I recieved an email 2 weeks later on the 19th stating;
"monexgroup would like to advise you that payment on your merchant account is past due, and that a service fee of $500.00 was rejected by your bank on 2016-08-10 due to no agreement existed pda/bda. The rejected payment, plus additional charges are now owing and due to monexgroup within 7 days. These include a return payment fee of $75 for each rejected payment, and a security deposit of $500 to reinstate service."
So now its gone from them trying to steal $500 from me for an inactivity fee to now $1070 lol nice eh? If that isn't predatory business practices, i dont know what is!
Well long story short, i don't intend to pay anything for the nothing that they provided me. Everyone from the customer service person to the legal department i have dealt at monexgroup with are all seem to be lazy imbeciles with whom couldnt find employment elsewere i imagine.
If they even try tocome after me for the payment, i will counter sue for legal fees and possibly file criminal charges for them removing money from my bank account illegally without my consent.
Stay away from monex, money group, and money express..
Very bad service.Customer did make the payment by Visa at Friday.Three business days left but money did in my account.Customer service don't know whats going on.Made a mistake to switch from Moneris to this ,,monkey"company.Will go back to Moneris.Don't do the same mistake like we did.Stay away.....
Our contract with Monex was ending so we sent them written notice (5 months ahead as they need 4 months notice) to cancel the service.
We were told that Legal Department would send us termination documents.
We have been following up with them constantly for 9 months, every time we were told the same thing that they will send the documents.
Monex kept charging us for all those months, around $100/ mth and $500 of unexplained fee.
After 9 months, we managed to talk with the legal department named Brian Griffiths. He was extremely rude and helpless, many occasion he threaten to hang up. No apologies whatsoever.
We have done everything needed to cancel the contract that is matured. So we don’t understand why they are not closing the account and kept ripping off our money.
We have documented everything and all the emails/faxes are kept as a proof.
MONEXgroup Reviews
If i coud give 0 stars i would .PLEASE READ THIS BEFORE SIGNING WITH MONEXGROUP OR CLOVER.Don''t even think about using Monexgroup. They have cost my company Markville Fitness hundreds of dollars in just a few months . Go to to see real reviews of this company and there crooked sales representative EMAD TADROS . Emad sat down with my manager and myself end of February 2020 to have us try out the debit and cc terminal at our company explaining how much better the rates and user friendly it would be .
We would have a 30 day trial and if we weren't satisfied , we could cancel the service no questions asked . He ordered the machine but we never received it ,as the Ontario Government shut everything down middle of March. The first concern is we were having $31.40 continually taken out of our account since March when we hadn't even received the terminal and were closed. Emad told both my manager and myself in a meeting , not to worry as all the money would be refunded and explained we could try out the terminal and services once we reopened and received the machine.
On July 28,2020 after we re opened we received the machine. Emad came in and tried out the debit and cc terminal and although it worked , we decided to stay with our old provider in TD. I sent 4 text messages to Emad Tadros and several emails in the next week to get confirmation of our cancelling without any return calls. August 3,5,6 and 8 - which i copied and have now used in my claim against Monexgroup Canada. When you send an email to there customer service department you get a return email saying to call a 18662867787.
After waiting 45 minutes on hold and then cut off and after yet another call - I explained to Raj in customer service my dilemma and the zero response i was getting from both the Sales Rep who was eager to promise the world and then no where to be found after we declined , and that we have a brand new Clover machine that I am sure they would like back. They sent me a Purolator return mail slip to my company and said someone would get back to me. A week later (first week of September now) i still hadn't had a return call - when i called again and after another 45 minutes on hold , i had a customer agent explain they had never received any calls from myself and would open a file .
I explained this was not true as they were able to get a return mail slip to me which wouldn't have happened if they hadn't have talked to me.I was then ask to forward my situation to [email protected] to cancel my service. After i explained our companies experience and the horrible service and misleading practices Emad Tadros ,the sales representative used , i was responded by a paralegal Sepidah Dastranj stating that Monex never stated that we could try out the terminal and that any future negative reviews would be deemed 'malicious" . THAT IS GREAT CUSTOMER SERVICE!!! After this response from Sepidah Dastranj i am letting as many people know my experience with Monexgroup, and the handling or lack of handling of our situation.
I offered several emails and text messages to show the validity of what our company is saying , along with the meeting notes from my manager and staff that were involved with conversations with Emad Tadros. We have filed a claim against MONEXGROUP and are sending our review of this company to prevent anyone else from getting scammed . Stay Away promised we could cancel
Bad service
Very bad service.Customer did make the payment by Visa at Friday.Three business days left but money did in my account.Customer service don't know whats going on.Made a mistake to switch from Moneris to this ,,monkey"company.Will go back to Moneris.Don't do the same mistake like we did.Stay away.....
So I own a small business outside of Toronto and in March 2016 was looking
to migrate my credit card processing to a new provider primarily because
GoPayment, my current processor at the time, had announced that they were
closing their Virtual Terminal service as of the end of March. Monex was
one of the companies that came up in my search for new processors.
My first contact with a Monex/ MonexGroup sales representative was with a
fellow by the name of Mr. Emad Tadros on Thursday, Jan 28th, 2016. He
seemed very nice and because he knew a mutual lawyer friend of mine I felt
at the time in good hands. He promised that he would make it a seamless
transition and have me up and processing with a new processor as soon as
possible - at this point I was still 2 full months away from desperately
needing another processor so worse case scenario I still had a time to
search for alternatives provided things with Monex didn’t work out.
Well, after a month and a half of waiting and playing email tag
back-and-forth frankly I was getting quite frustrated as well as a bit
desperate to tell the truth, as I was now only 2 weeks away until I no
longer had credit card processing for my business. I sent a last email to
Mr. Emad Tadros asking if he would be so kind as to possible give me a
phone call to provide an update with respect to the virtual terminal
service I required, and that it would be greatly appreciated – but at
that point I had already begun looking at Square and other options
available to me. I was told by Mr Emad Tadros that these things sometimes
take time.
April was a bust, I had to quickly sign with Square to meet my customers
payment needs and incur a high rate as a result. Then I finally I received
an Elavon Activation Email May 3rd, 2016 and naturally I transitioned to
them because their rates were better. So I was told that I was okay to
process with another company named Elavon via Elavon (shesh, had I known I
would have just signed up directly with Elavon?! I am a Costco member and
would have gotten a better deal!!). Anyways a week rolls by and I
processed just over $3,500 Cad worth of orders with new processor Elavon,
only to find out at the end of the week that account with them was
canceled, this was May 11, 2016. Nearly 4 months of waiting and work for a
week of processing. But wait, things go from utterly frustrating and total
waste of time to an outright small business persons' nightmare, please
bare with me.
Anyways, I took the wasted time and experience as a lesson learned and
moved on my search for a new credit card processor. I was never again
contacted by a Monex or any one of their agents.
To my surprise, 6 months after Monex and I parted ways (unbeknownst to me
at the time) a $500 came out of my business bank account on August, 11th
, 2016 from a Money Express. I had never received a charge from a company
from the name “Money Express” prior (nor one from Monex or MonexGroup) so
I really had no clue at the time who this entity was and what where they
charging me for - even my bank couldn’t put 2 and 2 together for me all
they could tell me was Money Express's issuing bank was RBC and that is
was for an "inactivity fee", not much help or to go on.
So i also managed to talk with this same legal department's collection specialist pion named brian griffiths.
Brian was extremely rude and definately did not provide absolutely any help Which i guess was expected considering there really is no justification for the charges they had charged me), i mentioned that my account was cancelled after only 20-30 transactions. He said, "we have no information about that" - ok my account was cancelled with elavan, so why months later a seemingly annonymous company charges me $500 for an "inactivity fee"? There was no previous history of me ever dealing with a company with that name. Money express?!
Fyi, i have never recieved a pre-authorized charge from a company from the name money express prior Nor one from monex or monexgroup) so i really had no clue at the time who this entity that was charging me were - even my bank couldnt put 2 and 2 together all they could tell me was their issuing bank was rbc and that is was for an "inactivity fee", not much help or to go on.
After going to my bank and having the bank manager cancel the charge and refund all $500 of my money. I recieved an email 2 weeks later on the 19th stating;
"monexgroup would like to advise you that payment on your merchant account is past due, and that a service fee of $500.00 was rejected by your bank on 2016-08-10 due to no agreement existed pda/bda. The rejected payment, plus additional charges are now owing and due to monexgroup within 7 days. These include a return payment fee of $75 for each rejected payment, and a security deposit of $500 to reinstate service."
So now its gone from them trying to steal $500 from me for an inactivity fee to now $1070 lol nice eh? If that isn't predatory business practices, i dont know what is!
Well long story short, i don't intend to pay anything for the nothing that they provided me. Everyone from the customer service person to the legal department i have dealt at monexgroup with are all seem to be lazy imbeciles with whom couldnt find employment elsewere i imagine.
If they even try tocome after me for the payment, i will counter sue for legal fees and possibly file criminal charges for them removing money from my bank account illegally without my consent.
Stay away from monex, money group, and money express..
#scam #scammers #monexscam #moneyexpressscam
Bad service
Very bad service.Customer did make the payment by Visa at Friday.Three business days left but money did in my account.Customer service don't know whats going on.Made a mistake to switch from Moneris to this ,,monkey"company.Will go back to Moneris.Don't do the same mistake like we did.Stay away.....
Our contract with Monex was ending so we sent them written notice (5 months ahead as they need 4 months notice) to cancel the service.
We were told that Legal Department would send us termination documents.
We have been following up with them constantly for 9 months, every time we were told the same thing that they will send the documents.
Monex kept charging us for all those months, around $100/ mth and $500 of unexplained fee.
After 9 months, we managed to talk with the legal department named Brian Griffiths. He was extremely rude and helpless, many occasion he threaten to hang up. No apologies whatsoever.
We have done everything needed to cancel the contract that is matured. So we don’t understand why they are not closing the account and kept ripping off our money.
We have documented everything and all the emails/faxes are kept as a proof.