Me and my boyfriend have opened a bank account at Monese. Since I come from other country he has made a transfer of the money for me from his bank account, since this was the only way possible. They have closed our newly opened bank accounts with info that it is possible money laundering (we can and did prove where money came from!, we are boyfrined and girlfriend and it is about 10.000EUR, not milions?!) and did not get us money back till today. Their excuse is and was that we have to wait 20 working days in order to get it back and than another 10 days, even though in their terms is written that in max. 10 days they have to return the money. This second time they have send our money back to my boyfriends old account, even though we have reported over the phone and email the new opened account (which we had to open because of closed Monese, this was our purpose?!).
Now they are sending us from this to their support and we still did not get our money back!
Monese, Ltd. Reviews
Me and my boyfriend have opened a bank account at Monese. Since I come from other country he has made a transfer of the money for me from his bank account, since this was the only way possible. They have closed our newly opened bank accounts with info that it is possible money laundering (we can and did prove where money came from!, we are boyfrined and girlfriend and it is about 10.000EUR, not milions?!) and did not get us money back till today. Their excuse is and was that we have to wait 20 working days in order to get it back and than another 10 days, even though in their terms is written that in max. 10 days they have to return the money. This second time they have send our money back to my boyfriends old account, even though we have reported over the phone and email the new opened account (which we had to open because of closed Monese, this was our purpose?!).
Now they are sending us from this to their support and we still did not get our money back!