I had hired Molly Maid of Ankeny to come clean my home once a month. When I spoke with the manager, Kevin, I explained to him that I am a single mom of twins with special needs and keeping up with the house cleaning is hard. I also explained that I have a lot of clutter but that I didn't expect them to pick it up, just that they would work around it.
He agreed and said he would write a note to go on my file so whoever cleans my house would know. He said it will cost $185 for each clean. I also reaffirmed the clutter agreement a few months later. Things went well for a few months. One time a woman named Tammy, who I later found out was the owner and her sons (Kevin & Kyle) were the managers, showed up at my house while the ladies were still here. She said they were fairly new ladies so she was making sure they were doing ok.
I also talked with her about the clutter and said the girls do a great job of going around it. She agreed that it was ok. 3/25/22 was the last time the ladies were in my home for a cleaning. When I got home that day things were much different than usual. There was a pile of swept up dirt just left on my kitchen floor. It was obvious the floors were not mopped. My stove was not wiped down. And there was no card left telling me which ladies had been here and when my next cleaning was (which was a standard practice for them).
As the days went on I noticed even more that hadn't been done; the bathroom floors were not mopped. I'm pretty sure they weren't even swept. My shower and the boys tub were not scrubbed. It was at this point I decided to watch the video footage from the camera I have downstairs in my living room. What I saw and heard not only appalled me, but it hurt me very deeply. I felt completely violated.
The 3 girls that came in to clean, I guess hadn't seen the note about my clutter, and decided that instead of doing their job, they were going to talk crap about me AND my parenting skills and violate my privacy. These women (Raelyn and Cathy) took pictures of my home and sent them to their friends.
Cathy, who had been there for my initial deep clean, talked about how they went through my mail and what they found. Now mind you, the clutter in my living room was not all over. I had it pushed against the walls so they had some room to work. My coffee table was an absolute mess but I didn't expect them to deal with it.
I had just recently had foot surgery and had to be non weight bearing for 8 weeks, so I was camped on the couch. I had surrounded myself with the things I needed since I didn't have anyone to help me. So yes, clutter piled up. I was also dealing with a pretty bad depressive episode which made it hard for me to get rid of the clutter when I was able to be up and around again.
The things that these women were saying about me were awful and hateful. They said things like; "you can only take the single mom thing so far," "it's like she's ungrateful for what she has," "how can she raise children in this filth," "I'll wipe some dirty spots but I'm not going to scrub anything," "leave the pile of dirt, she won't notice." Those are just a FEW of the nasty things they said. At one point, Raelynn actually throws trash ON my floor.
Both Raelynn and Cathy used my Febreeze spray to literally soak my couch and my carpet. Between the two of them they did it at least 3 times (that was how they "cleaned." Cathy took bottled water for her own personal use which is completely against the rules. They kept talking about how I should just call family to help me (my only family is all the way in New Jersey).
At one point they assumed that my "husband left the kids and I" which is so far from the truth. They did eventually conclude that a lot of my clutter was from depression but that "it doesn't mean I should just give up." That's part of why I hired them, because I wasn't giving up! I have 50 minutes of video backing all of this up.
The first time I watched it, it hurt and I cried. I called the office after I watched it with the intent of asking for Raelyn or Cathy to call me so we could discuss what had happened. Kyle answered and I didn't get out many words before I started crying and said "I am a good mom!" He said he'd give my number to Raelyn and have her call me. Then we hung up.
I didn't hear anything for a few days so I tried to call again. No one answered so I left a voice mail asking for one of the managers to call me. I never heard anything so I tried calling again two days later. This time that woman Tammy answered. I asked to speak to one of the managers. She put me on hold for over 3 minutes and came back laughing and told me they were still on the phone with other people.
She asked if she could help with anything (I still wasn't aware she's the owner). I just asked her to have them call me back. She said ok. The next day Tammy calls me to inform me that they cannot provide cleaning services to me with my house cluttered. I asked her why the managers were avoiding me and she just kept repeating "you already spoke to them. We can't clean if you have clutter."
I told her I understand what she's saying, but I haven't been given a chance to actually explain what had happened here. She said that they had already spoken to the girls and that the girls are"so sorry and it won't happen again." I told her you can't possibly know what they really did if I haven't told you or if you haven't seen the videos.
I offered to show her the videos and she asked me to just email them (avoiding me in person obviously). I converted every clip to link and emailed it with a message from me finally getting to say what I wanted since they wouldn't let me. They also have not/will not refund my money even though they, admittedly on camera, didn't do the job I paid them to do. The company is not taking this seriously.
My mental health was already a struggle before this all happened. I'm grateful I had therapy servicea already ongoing prior to this because if I hadn't, this really could have sent me over the edge. I really hope that my putting this story out there, that it helps someone stay away from this company; that it saves them the emotional and mental turmoil that these ladies and this company have caused me.
At this point they are not being helpful in the least. My story is just one of the many horrible stories about Molly Maid of Ankeny. Use at your own risk. If you can't be home, invest in a camera!
Molly Maid of Ankeny Reviews
I had hired Molly Maid of Ankeny to come clean my home once a month. When I spoke with the manager, Kevin, I explained to him that I am a single mom of twins with special needs and keeping up with the house cleaning is hard. I also explained that I have a lot of clutter but that I didn't expect them to pick it up, just that they would work around it.
He agreed and said he would write a note to go on my file so whoever cleans my house would know. He said it will cost $185 for each clean. I also reaffirmed the clutter agreement a few months later. Things went well for a few months. One time a woman named Tammy, who I later found out was the owner and her sons (Kevin & Kyle) were the managers, showed up at my house while the ladies were still here. She said they were fairly new ladies so she was making sure they were doing ok.
I also talked with her about the clutter and said the girls do a great job of going around it. She agreed that it was ok. 3/25/22 was the last time the ladies were in my home for a cleaning. When I got home that day things were much different than usual. There was a pile of swept up dirt just left on my kitchen floor. It was obvious the floors were not mopped. My stove was not wiped down. And there was no card left telling me which ladies had been here and when my next cleaning was (which was a standard practice for them).
As the days went on I noticed even more that hadn't been done; the bathroom floors were not mopped. I'm pretty sure they weren't even swept. My shower and the boys tub were not scrubbed. It was at this point I decided to watch the video footage from the camera I have downstairs in my living room. What I saw and heard not only appalled me, but it hurt me very deeply. I felt completely violated.
The 3 girls that came in to clean, I guess hadn't seen the note about my clutter, and decided that instead of doing their job, they were going to talk crap about me AND my parenting skills and violate my privacy. These women (Raelyn and Cathy) took pictures of my home and sent them to their friends.
Cathy, who had been there for my initial deep clean, talked about how they went through my mail and what they found. Now mind you, the clutter in my living room was not all over. I had it pushed against the walls so they had some room to work. My coffee table was an absolute mess but I didn't expect them to deal with it.
I had just recently had foot surgery and had to be non weight bearing for 8 weeks, so I was camped on the couch. I had surrounded myself with the things I needed since I didn't have anyone to help me. So yes, clutter piled up. I was also dealing with a pretty bad depressive episode which made it hard for me to get rid of the clutter when I was able to be up and around again.
The things that these women were saying about me were awful and hateful. They said things like; "you can only take the single mom thing so far," "it's like she's ungrateful for what she has," "how can she raise children in this filth," "I'll wipe some dirty spots but I'm not going to scrub anything," "leave the pile of dirt, she won't notice." Those are just a FEW of the nasty things they said. At one point, Raelynn actually throws trash ON my floor.
Both Raelynn and Cathy used my Febreeze spray to literally soak my couch and my carpet. Between the two of them they did it at least 3 times (that was how they "cleaned." Cathy took bottled water for her own personal use which is completely against the rules. They kept talking about how I should just call family to help me (my only family is all the way in New Jersey).
At one point they assumed that my "husband left the kids and I" which is so far from the truth. They did eventually conclude that a lot of my clutter was from depression but that "it doesn't mean I should just give up." That's part of why I hired them, because I wasn't giving up! I have 50 minutes of video backing all of this up.
The first time I watched it, it hurt and I cried. I called the office after I watched it with the intent of asking for Raelyn or Cathy to call me so we could discuss what had happened. Kyle answered and I didn't get out many words before I started crying and said "I am a good mom!" He said he'd give my number to Raelyn and have her call me. Then we hung up.
I didn't hear anything for a few days so I tried to call again. No one answered so I left a voice mail asking for one of the managers to call me. I never heard anything so I tried calling again two days later. This time that woman Tammy answered. I asked to speak to one of the managers. She put me on hold for over 3 minutes and came back laughing and told me they were still on the phone with other people.
She asked if she could help with anything (I still wasn't aware she's the owner). I just asked her to have them call me back. She said ok. The next day Tammy calls me to inform me that they cannot provide cleaning services to me with my house cluttered. I asked her why the managers were avoiding me and she just kept repeating "you already spoke to them. We can't clean if you have clutter."
I told her I understand what she's saying, but I haven't been given a chance to actually explain what had happened here. She said that they had already spoken to the girls and that the girls are"so sorry and it won't happen again." I told her you can't possibly know what they really did if I haven't told you or if you haven't seen the videos.
I offered to show her the videos and she asked me to just email them (avoiding me in person obviously). I converted every clip to link and emailed it with a message from me finally getting to say what I wanted since they wouldn't let me. They also have not/will not refund my money even though they, admittedly on camera, didn't do the job I paid them to do. The company is not taking this seriously.
My mental health was already a struggle before this all happened. I'm grateful I had therapy servicea already ongoing prior to this because if I hadn't, this really could have sent me over the edge. I really hope that my putting this story out there, that it helps someone stay away from this company; that it saves them the emotional and mental turmoil that these ladies and this company have caused me.
At this point they are not being helpful in the least. My story is just one of the many horrible stories about Molly Maid of Ankeny. Use at your own risk. If you can't be home, invest in a camera!