I ordered a ring on January 13, 2016. Payment was sent through Paypal and accepted by the Seller same day. I received an emailed receipt from Moissanite Jewelry Shop same day. The max shipping ( with issues ) is 15 business days. Today is March 18, 2016 and I have never received the ring, nor have I received a response to the multiple emails, voicemail messages and texts that I have sent to the company. No one ever answers the phone or calls you back. No one responds to emails or the texts ( of which they request that you text them on their website ). The Online chat that they offer does NOT work, never has and I'm sure it never will. This company has many negative reports around the internet. Do your homework! I finally received contact from the company on March 16, 2016 and all it was... a reciept showing that $ 12 was taken off of my purchase price. But the $12 was NOT returned to me. I instantly emailed them back and asked where the ring was and I have received no response. They have now changed my account status from "processing" to "completed". This order is not completed as I have never received the ring that I purchased.
I have filed a claim with PayPal advising them that the company uses PayPal to accept payment for products that they do not deliver. Wish I had reviewed the internet complaints before ordering from them.
In November 9,2015 I ordered 2 jewelry items from brilliant gem llc amounting to $1,566.02 and paid them with check .my check was posted in my bank that it was cashed on November 17,2015.I was then informed by Randy thru email that I have to wait for 10 days before they process my orders. November 30,2015 I got an email from them that my orders has been processed. Mid December I started getting worried coz my orders hasn't been ship.I tried to call them and left several vm messages but i never get any return call.December 14 ,2015 I got an email from them stating that my orders were delayed due to mounting / stone issues and should be delivered before Christmas. Since then I never heard anything from the company. Called and emailed them but they never responded. Up to this day I have not received any of my orders nor them returning my money back for undelivered jewelries.
Moissanite Jewelry Shop Reviews
I ordered a ring on January 13, 2016. Payment was sent through Paypal and accepted by the Seller same day. I received an emailed receipt from Moissanite Jewelry Shop same day. The max shipping ( with issues ) is 15 business days. Today is March 18, 2016 and I have never received the ring, nor have I received a response to the multiple emails, voicemail messages and texts that I have sent to the company. No one ever answers the phone or calls you back. No one responds to emails or the texts ( of which they request that you text them on their website ). The Online chat that they offer does NOT work, never has and I'm sure it never will. This company has many negative reports around the internet. Do your homework! I finally received contact from the company on March 16, 2016 and all it was... a reciept showing that $ 12 was taken off of my purchase price. But the $12 was NOT returned to me. I instantly emailed them back and asked where the ring was and I have received no response. They have now changed my account status from "processing" to "completed". This order is not completed as I have never received the ring that I purchased.
I have filed a claim with PayPal advising them that the company uses PayPal to accept payment for products that they do not deliver. Wish I had reviewed the internet complaints before ordering from them.
In November 9,2015 I ordered 2 jewelry items from brilliant gem llc amounting to $1,566.02 and paid them with check .my check was posted in my bank that it was cashed on November 17,2015.I was then informed by Randy thru email that I have to wait for 10 days before they process my orders. November 30,2015 I got an email from them that my orders has been processed. Mid December I started getting worried coz my orders hasn't been ship.I tried to call them and left several vm messages but i never get any return call.December 14 ,2015 I got an email from them stating that my orders were delayed due to mounting / stone issues and should be delivered before Christmas. Since then I never heard anything from the company. Called and emailed them but they never responded. Up to this day I have not received any of my orders nor them returning my money back for undelivered jewelries.